Hoteller i Grandville

«Filled out report out lights didn't work out tv didn't work and majority of the outlets meaning all but one outlet in between the beds worked and they were fully booked and had no solutions other than filling out a paper and having the manager contact us later»

«the property appeared safe and secure. The lobby was very well maintained and clean. staff were helpful with registration. our room was clean»

«Location was good, floors were sticky, need some maintenance.»

«Our room was clean and spacious!»

«Property was clean. It appears to be updated. Problem was the pipe in the bathroom knocked very loudly at 6 am when the person in the neighboring room took a shower. Woke us up and continued for 5 minutes. It also knocked when we took showers. I mentioned this to the manager when checking out and she indicated she was aware of the problem but nothing could be done about it. Poor answer. I suggested they could cut through the drywall, secure the banging pipe, and repair the drywall. Also, the ...

«Air wasn’t working in first room. The night front desk worker was great and moved us. Then the next room we seen a few big black ants but was late and just needed to go to sleep.»

«We had a invasion of ants in our room.»

«The rooms are very nice staff are very friendly nice breakfast was busting busting the hot tube and pools was great my kids love the pool I most definitely would book room there»

«The property is dated and in need of care. The rooms were passable but still some issues (spiders in the bathroom, dirt on the walls, mold spots in the fridge). Our main problem is that our room smelled very musty and mildewy. When we arrived on our first night the mini-fridge was working. But we found the next evening the fridge was now not working and had leaked water on the floor which likely explains the mildew smell in the room. To their credit, they repaired the fridge quickly and we're ...

«I will neverrr in my life will i ever stay at this hotel ever again in my life. I was displaced from my home due to my neighbor starting a fire and the manager thought it was cool to crack a rude joke “just don’t burn our hotel down” umm excuse me? Then at breakfast, i noticed other people had their dogs, no one said a word to them. I assumed oh, it must be a thing and it was okay. While we were in the lobby with my dog… the manager said something to us. I moved him but I thought it was funny ...

«This hotel was conveniently located near the airport.»

«The actual living area in the bedroom was clean enough, but the bathroom, doors, hallways, common areas, and exterior were VERY shabby. Dingy carpet, interior doors with fist-shaped holes, every single room door had gouges, nicks, chipped paint, etc. Continental breakfast was a joke - a basket of donuts and some cereal. There was a pretty pervasive smell of “smoke” throughout the building as well. The bathtub had some kind of patch job that just looked shoddy. The one silver lining was that the ...

«Staff helpful and pleasant; lighting poor in room; noisy atmosphere; furniture well worn; Disappointed in choice.»

«This hotel is VERY run down. Everything needs a deep clean and refresh. The air conditioning was not on in any of the common spaces and we had to crank it in our room. While the room was spacious and the bed was pretty comfortable, again needed a deep clean and refresh. Walls are very thin - heard everything. Breakfast was about average if not a bit below. Staff were not quick to replenish or help in any way. Both luggage carts were broken (not surprising). The parking lot is terribly pitted and ...

«I love this sit will definitely come back!!»

«Tremendously kind and helpful team of employees! We were treated with respect and courtesy every step of the way. Special shout out to Hailey, Emma, and ALL the housekeeping staff!!! Went above and beyond, while under stressful circumstances- way to overcome and make sure all guests were as comfortable as possible. Y’all rock!!»

«To begin with the property charged my card twice( unresolved) issue . They said the system is down. The first night the room smelled like someone smoking all night in the room and sprayed air freshener, muggy and no air circulation in the room. The front desk staff they will tell you the system is down and o well.»

«The room had so many amenities for a hotel in room kitchenette.»