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Anmeldelser av Best Western Executive Inn & Suites

2.5 out of 5
Best Western Executive Inn & Suites
2725 Buchanan Avenue SW, Grand Rapids, MI

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 401 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 309 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 146 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 71 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 75 av totalt 1002 anmeldelser." "

8,2/10

Renhold

8,4/10

Personale og service

7,6/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

roger

Bodde her 1 natt i mai 2024

8/10 – Bra

elia

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
overall good experience.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Melissa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had everything I wanted/needed for my stay, no problems at all
Bodde her 2 netter i mai 2024

6/10 – Grei

Emma

Reiste med familie
Wasn’t bad but in a rough looking neighborhood, but right of the interstate.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Christina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

6/10 – Grei

Anne

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Anneliese

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I only stayed one night, but everything I needed was at my fingertips. The room was clean and lovely. The bathroom was up to date, clean, and well supplied. The staff was friendly and helpful. I have no complaints and would definitely stay here again.
Bodde her 1 natt i mai 2024

8/10 – Bra

Carmina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was fine. Breakfast was decent. Our refrigerator did not work though. Overall it is a good hotel for the price.
Bodde her 3 netter i mai 2024

6/10 – Grei

Shilo

Bodde her 2 netter i april 2024

10/10 – Utmerket

Monica

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Was all nice except behind the hotel was dirty . Needs to be cleaned up
Bodde her 1 natt i april 2024

10/10 – Utmerket

Lynne

It was quiet and the breakfast was great.
Bodde her 2 netter i april 2024

2/10 – Forferdelig

Melissa og Gaylord

Reiste med familie
It looked ok at first but the sink would not drain and the pull out couch had a large round (what appeared to be urine spot) covered in mold and nasty stuff, like someone peed the bed and house cleaning never even checked it out. Very disappointed as this was a family get away. Also was offered nothing to compensate.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Migdalia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The girl that took care of use was very helpful and friendly, and the girl that cleans the 4th floor was so kind and made sure we had everything we needed
Bodde her 2 netter i april 2024

4/10 – Dårlig

Renesse

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra sahil den 2. apr. 2024
Sorry for the inconvenience caused. Please let us know the issue clearly

2/10 – Forferdelig

Brooke

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra sahil den 28. mars 2024
Sorry for the inconvenience caused. Please let us know the issue. We will try to resolve it.

4/10 – Dårlig

Michele

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Pool was not open, closed by health department. There was nothing at booking about this or at check in. Sheer curtains were shredded. The matrees was really hard and had 4 small pillows, not enough for a king bed. The hotel was supposed to be pet free, but there was a dog staying on my floor. The dog did not have any service dog indication and was a pug. Have stayed at the hotel a few other times, but will not be back after this visit
Bodde her 2 netter i mars 2024
Svar fra sahil den 25. mars 2024
We apologize for the inconveniences during your stay. The pool closure and pet presence were unexpected. We're addressing the room issues and updating our information. We value your feedback and hope for another chance to provide a better experience.

4/10 – Dårlig

Angela

Forretningsreisende, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Although I paid for an upgraded suite the room was not great. It was clean, but it smelled horrible. The bedding smelled like an old man who hadn’t bathed slept in the bed without washing the sheets for 6 months. The tv, refrigerator , and heat did not work. And there was a mouse trap in the furnace closet. The area felt unsafe. Also the pool was closed by the health department.
Bodde her 1 natt i mars 2024
Svar fra sahil den 23. mars 2024
We sincerely apologize for your disappointing experience. Your concerns will be addressed immediately. We'll ensure thorough cleaning and maintenance of all facilities. Additionally, we'll take steps to enhance safety measures in the area. Rest assured, your feedback is invaluable for improving our services.

4/10 – Dårlig

Dayne

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were not friendly and it seemed like we were inconveniencing them by being there. Yes it was a place to sleep but the pool was out of order and they did not offer any compensation for that. I’d recommend to look elsewhere if you want to stay in Grand Rapids
Bodde her 2 netter i mars 2024
Svar fra sahil den 23. mars 2024
We deeply regret the lack of friendliness from our staff and any inconvenience caused during your stay. Your feedback is taken seriously, and we will address it with our team to ensure better service in the future. We apologize for the pool closure and any disappointment it caused. Your recommendation is duly noted, and we strive to improve to provide a more positive experience for all our guests.

10/10 – Utmerket

Olga og San Benito

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything and everyone were nice and friendly
Bodde her 4 netter i mars 2024

2/10 – Forferdelig

Amy

Reiste med partner, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pool has been closed for a month and nobody was notified. When addressed we were told it was closed after our reservation was made for repairs…however the sign on the door of the pool says it’s closed due to the bacteria levels were too high since 2.20.2024 . The pool was shut down by the health department. Our team called for a block of room and they did not block the rooms off so our team was split between 3 hotels because when they called for a room there weren’t any left! Sinks were cracked and missing pieces. Staff said they didn’t have anymore garbage bags when we asked. Breakfast was cold. Coffee was always empty. Nobody was ever at the front desk. We absolutely will never stay here again.
Bodde her 2 netter i mars 2024
Svar fra sahil den 23. mars 2024
We deeply apologize for the multiple issues you encountered during your stay. We are investigating the discrepancies in communication regarding the pool closure and room block, and we will take immediate action to rectify them. Your feedback regarding cleanliness, amenities, and service is crucial, and we will address each point to prevent similar occurrences in the future. We understand your frustration and regret that we failed to meet your expectations. Your experience does not reflect our standards, and we are committed to improving. We hope you will reconsider staying with us in the future.

10/10 – Utmerket

McKenna

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had an amazing time! Our room was clean, the staff was excellent, and the breakfast was delicious.
Bodde her 1 natt i mars 2024

8/10 – Bra

John

Bodde her 4 netter i mars 2024

4/10 – Dårlig

Morgan

Likte ikke: Personale og service
Air did not work in room. Moved to another room and had the same issue.
Bodde her 1 natt i mars 2024
Svar fra sahil den 12. mars 2024
Sorry for the inconvenience caused and we take your feedback as priority to fix the issue. We hope you will give us a chance again to serve you better

8/10 – Bra

Diego og Scarborough

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Everything seems clean, but everything smelled like cigarette
Bodde her 2 netter i mars 2024

4/10 – Dårlig

mathew

Bodde her 1 natt i mars 2024
Svar fra sahil den 4. apr. 2024
please let us know the issues

8/10 – Bra

Kelsey

Bodde her 1 natt i mars 2024

8/10 – Bra

Trish

Reiste med familie, Reiste med en gruppe
Nice and close
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Jordin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy check in and did not have any issues at the property! Great option if you are doing things in grand rapids and do not want to spend a lot to be right downtown. our uber rides were about 7 min and came very quick.
Bodde her 1 natt i mars 2024

8/10 – Bra

Adrian

Bodde her 1 natt i februar 2024

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Reeked of Pot
Pool was closed by health department and folks were smoking pot in the stair wells.
Bodde her 1 natt i februar 2024

4/10 – Dårlig

Samantha

Bodde her 1 natt i februar 2024
Svar fra sahil den 29. feb. 2024
Sorry for the inconvenience caused. Please let us know the issue clearly so that we can try to improve the quality of the stay.

6/10 – Grei

Tiffany

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 1 natt i februar 2024

4/10 – Dårlig

Gary

Reiste med familie, Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pool was shut down by the health dept , tv didnt work , heat didnt work and the only thing good was the breakfast
Bodde her 1 natt i februar 2024
Svar fra sahil den 25. feb. 2024
We are genuinely sorry for the numerous issues you encountered during your recent stay with us. The closure of the pool by the health department, malfunctioning TV, and heating problems are certainly not the standard of service we aim to provide.We appreciate your patience and understanding. Rest assured, we are addressing these issues promptly to ensure a more comfortable and enjoyable experience for our guests in the future.On a positive note, I'm glad you found the breakfast to be satisfactory. We value your feedback and are committed to making the necessary improvements.If there's anything specific you'd like us to address or if you plan on visiting again, please let us know. We would like the opportunity to make it up to you.

8/10 – Bra

LARRY

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Family gathering
Rooms were clean and comfortable. Breakfast was amazing. Only problem is we were looking forward to relaxing in the pool and hot tub when we arrived, only to find out it was closed. Major bummer😥
Bodde her 1 natt i februar 2024

8/10 – Bra

Pam

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The entrance and exit of the parking lot was not well marked
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Shawn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean, quiet getaway
Nice little getaway spot after visiting son at college
Bodde her 1 natt i februar 2024

6/10 – Grei

Megan

Likte: Renhold og overnattingsstedets bygg og tilstand
Deposit is more then they say and never received it back like I was supposed to
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Cherona L

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Leanna

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i februar 2024

8/10 – Bra

Tomas

Reiste med partner, Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
El lavamanos estaba goteando mucha agua y hable y nunca llegaron a componerlo asi que yo lo tuve que hacer yo trabaje de mantenimiento de un hotel
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service og romkomfort
Could not recommend less
As often as I travel, this was the worst hotel experience I have ever had. When I arrived, they incorrectly booked me a night before and I had to prove my itinerary was accurate via email confirmation. Once I got in room, there was trash in the storage area and dirty/used socks on the window from a previous guest. Obviously, i did bot sleep in there and just found a hotel elsewhere. The staff was fine, clearly understaffed though.
Bodde her 1 natt i februar 2024
Svar fra sahil den 5. feb. 2024
I apologize for the inconvenience during your recent stay. We've addressed the booking and cleanliness issues with our team and are actively hiring to improve service. As a gesture of goodwill, we'd like to offer you a 20% off on your next visit.

8/10 – Bra

Francisco

Bodde her 1 natt i februar 2024

2/10 – Forferdelig

Madylyn

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Heat and cable didn't work in my room, told the staff they said it should be fine. Froze all night
Bodde her 1 natt i januar 2024
Svar fra sahil den 31. jan. 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. Your comfort is our top priority, and it is disheartening to hear that the heat and cable in your room did not meet expectations.We understand the importance of a comfortable stay, and we regret any discomfort you endured throughout the night. Our team is committed to ensuring all amenities are in proper working order, and we apologize for falling short in this instance.Please rest assured that we take your feedback seriously, and we will investigate the issues with the heat and cable to prevent any recurrence. We appreciate your bringing this matter to our attention, as it allows us the opportunity to improve our services.In an effort to make amends, we would like to offer you a 20% off on one night's stay during your next visit. Our goal is to regain your trust and provide you with the exceptional experience that you deserve.Thank you for your understanding, and we hope to have the opportunity to welcome you back and showcase the true quality of our accommodations and service.Warm regards,

8/10 – Bra

Adrian

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

4/10 – Dårlig

Jordan

Reiste med partner
Likte ikke: Renhold, personale og service og fasiliteter
A half hour after breakfast started there was little to no food. The room was dusty on the cieling with bugs in the corners and questionable stains on the couch. Not qorth the money spent.
Bodde her 1 natt i januar 2024
Svar fra sahil den 25. jan. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you encountered during your stay. Your concerns regarding the availability of food, cleanliness, and the condition of the room are taken very seriously.We are investigating these issues to ensure that corrective measures are taken promptly. Your feedback is invaluable to us as we strive to improve our services. Please be assured that your experience does not reflect the standard we aim to provide.Once again, we apologize for any inconvenience caused and hope to have the chance to make it right on your next visit.

10/10 – Utmerket

josh

Bodde her 1 natt i januar 2024

8/10 – Bra

Homer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service
Winter storm surprise
Bodde her 1 natt i januar 2024

8/10 – Bra

Mickey

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i november 2023

4/10 – Dårlig

Terry

Likte ikke: Personale og service
Bodde her 1 natt i januar 2024
Svar fra sahil den 10. jan. 2024
Thank you for your valuable feedback. We will consider your feedback at priority and will fix the issue very soon.