Dear Simon, Thank you for taking the time to write about your visit to the Koral Beach Hotel. Since we inherited the hotel/restaurant 3 years ago, we have been diligently trying to make improvements, hence we listen to all of our clients suggestions. Agreed, as we spoke when you first arrived, the wifi needs serious work, and we are in the process of setting up an entire new system. As for your first point of signing off on each bill, you are absolutely right. We could not agree with you more, and have already implemented this service with our guests. Thank you! Your second point regarding payment though is a little tricky and we will try to explain. To our defense, it is clearly stated on EBOOKERS, as on all of the other sites under the "Hotel Policies" section: "This property accepts cash only for all onsite purchases, including incidentals." And since we are in the Côte d'Ivoire, we accept West African FCFA, which is the local currency. Finally, when you paid with EURO, you were charged the bank rate - along with the fee the hotel would have incurred (actually much less) to change the EURO to FCFA. It's a rather long and complicated discussion, but basically because of the unpredictability of the (local) banks here, this is primarily a cash culture. As prefaced, we are forever trying to improve our hotel, our restaurant, and our services, and we thank you again for your suggestions and understanding. At the end of the day, we hope you enjoyed your stay at the Koral Beach Hôtel. With kind wishes, leKBH.