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Anmeldelser av Leonardo Inn Glasgow West End

3 out of 5
Leonardo Inn Glasgow West End
4 Shelley Road, Glasgow, Scotland

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 277 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 387 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 195 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 96 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 46 av totalt 1001 anmeldelser." "

7,6/10

Renhold

8,2/10

Personale og service

7,2/10

Fasiliteter

7,2/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

John

Likte: Personale og service og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Greg, Reception team member den 14. juli 2023
Hi there John We are glad to hear that you enjoyed your stay with us.We hope that you will stay with us again in the near future Best regardsThe leonardo inn reception team

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 4 netter i januar 2020
Svar fra LGP den 16. jan. 2020
Thankyou for the review, I’m delighted you enjoyed your stay Kind Regards Erica Coventry Duty manager

4/10 – Dårlig

David

Likte ikke: Overnattingsstedets bygg og tilstand
Was tired no hot Water for shower
Bodde her 1 natt i mai 2024
Svar fra Greg, reception team member den 24. mai 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of

8/10 – Bra

Sharon

Reiste med familie
Likte: Renhold og personale og service
Bathroom needs regrouting. Breakfast options were bare minimum, could have vegetarian sausages?
Bodde her 1 natt i mai 2024
Svar fra Greg, reception team member den 20. mai 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of

10/10 – Utmerket

Natalia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Estaba muy alejado del centro de la ciudad.
Bodde her 1 natt i mai 2024
Svar fra Greg, reception team member den 17. mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

4/10 – Dårlig

Chris

Likte ikke: Overnattingsstedets bygg og tilstand
The best way to describe this hotel is tired. The curtains were broken in our room. The room was smaller than the Premier Inn we are staying in tonight which I would give an excellent rating to. The Leonardo is on the bus route in to town and has good parking but very little ambience.
Bodde her 5 netter i mai 2024
Svar fra Greg, reception team member den 17. mai 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of

6/10 – Grei

Leena

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The hotel felt a bit grimy. In general it was an average hotel, but when you looked anywhere in the room it didn’t feel clean - dust and dirt everywhere, everything felt like it had been sitting since the hotel started. Beds were comfy atleast and location was good, however huge car park and would’ve expected free parking for guests.
Bodde her 1 natt i mai 2024
Svar fra Greg, reception team member den 9. mai 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of

8/10 – Bra

Lori og Shaftsbury

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel for our stay before flying.
Bodde her 1 natt i april 2024
Svar fra Greg, Receptionist den 2. mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

6/10 – Grei

Ghassan

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall not bad for the price Hot water issue it fluctuates
Bodde her 5 netter i april 2024
Svar fra martin den 1. mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

8/10 – Bra

Helen

Reiste med familie
Likte: Renhold og personale og service
The manager was so helpful and friendly, nothing was too much trouble
Bodde her 7 netter i april 2024
Svar fra Greg, Receptionist den 30. apr. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

8/10 – Bra

Lorna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra martin den 28. apr. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

6/10 – Grei

Nancy

Reiste med partner
Fire alarm went off twice around 9.00pm (false alarm), rubber bath mat dirty underneath, shower not easy to use, and all just a bit 'tired'. Weird smell in bathroom (possibly from ongoing works in wall panel next to room). Very handy for hospital and convenient reasonable parking.
Bodde her 1 natt i april 2024
Svar fra Sophie den 26. apr. 2024
Dear guest, thankyou for taking the time to leave a review. Sorry for the inconveniences you experienced while staying here. I will pass the issues on to the relevant managers and we hope this does not put you off staying with us in the future. Kind regards

6/10 – Grei

Caitlin

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Greg, reception team member den 25. apr. 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

2/10 – Forferdelig

Shahrok

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wir waren 4 Nächte im Hotel. An keinem Tag wurde das Zimmer gereinigt. Auf Nachfrage sagte man uns, dass man was an dir hängen muss, damit das Zimmer gereinigt wird. Obwohl wir das gemacht habe, wurde das Zimmer nicht gereinigt. Wir mussten aktiv selbst nach Toiletten Paper und frische Handtücher fragen. Bett wurde kein einziges Mal gemacht. Grundsätzlich ist das Hotel sehr in die Jahre gekommen. Man hört jeden Fußtritt im Flur. Jedes Mal, wenn eine Tür zugeht, hört man. Der Geruch im Hotel und in den Fluren ist sehr unangenehm. Der Luftabzug in unserer Toilette hat nicht funktioniert, sodass schlechte Gerüche direkt ins Zimmer kamen. Die Zimmer waren auch schon beim CheckIn sehr dreckig. Klobrille hatte Flecken. Der Safe hat trotz Eingabe des korrekten Codes nicht funktioniert. Die Mitarbeiter haben keinen Generalschlüssel und wollten den Safe aufbrechen. Glücklicherweise hat der Code dann doch aus irgendeinem Grund funktioniert. Ich empfehle keinem dieses Hotel. Sorry!
Bodde her 4 netter i april 2024
Svar fra Sophie den 25. apr. 2024
Dear guest, thankyou for taking the time to leave a review. Sorry for the inconveniences you experienced while staying here. I will pass the issues on to the relevant managers and we hope this does not put you off staying with us in the future. Kind regards

6/10 – Grei

Amanda

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Property needs upgrading. Outside the building was unkept, lots of cigarettes buts, smoking area is at the front entrance.
Bodde her 1 natt i april 2024
Svar fra Sophie den 23. apr. 2024
Dear Amanda, thankyou for taking the time to leave a review. Sorry for the inconveniences you experienced while staying here. I will pass the issues on to the relevant managers and we hope this does not put you off staying with us in the future.Kind regards

8/10 – Bra

Mark

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a good stay
Bodde her 28 netter i mars 2024
Svar fra Sophie den 16. apr. 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

6/10 – Grei

Joy

Likte: Personale og service
Likte ikke: Renhold
The room is not clean. I saw a condom wrap on the the table and used tissue paper behind the table. The toilet was stained with a spot of poo. Also, there is this welcome smell when you get in the hall way
Bodde her 1 natt i april 2024
Svar fra Sophie den 11. apr. 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed.

10/10 – Utmerket

Alan

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had 2 rooms for 4 of us, and the rooms were nice and clean and the breakfast was great. All staff we met was polite and helpful. And for the price the hotel was a great choice and a bargain. We would all stay there again
Bodde her 1 natt i april 2024
Svar fra Greg, Receptionist den 8. apr. 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

8/10 – Bra

Edward

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location for west end and city
Bodde her 3 netter i april 2024
Svar fra Greg, reception team member den 6. apr. 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 – Utmerket

David

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were very friendly and helpfull
Bodde her 1 natt i mars 2024
Svar fra martin den 29. mars 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Utmerket

Mariya

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very helpful stuff! Clean property. Good breakfast.
Bodde her 4 netter i mars 2024
Svar fra Sophie den 28. mars 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 – Forferdelig

OBIAGELI

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I stayed at this hotel for three nights and two out of the three nights the alarm in the hotel went off. On the second day I requested for my room to be cleaned because the bin was overflowing. I came back that evening to find the room in the same state it was left. The bin had not been emptied. On checking out I raised both items with the gentleman on the front desk, possibly a manager, he seemed uninterested in my feedback. I f you want a good night sleep without an alarm going off this is NOT the place to stay!
Bodde her 3 netter i mars 2024
Svar fra martin den 26. mars 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards

8/10 – Bra

Margaret

Likte: Renhold og personale og service
The property is in need of upgrade
Bodde her 1 natt i mars 2024
Svar fra martin den 26. mars 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards

8/10 – Bra

Gary

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Room was good, recently refurbished although we left the sign out twice for the room to be cleaned which was ignored. Outside window was filthy
Bodde her 3 netter i mars 2024
Svar fra Sophie den 24. mars 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed.

10/10 – Utmerket

Hayley

Bodde her 2 netter i mars 2024
Svar fra Sophie den 11. apr. 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 – Utmerket

Alan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ideal location and super friendly staff
Bodde her 3 netter i mars 2024
Svar fra Greg, reception team member den 18. mars 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Bra

Chloe

Likte: Renhold og personale og service
Rooms are a bit dated and the outside of the hotel makes it looks worse than it is however for what I paid it’s worth the money being so close to Glasgow central
Bodde her 2 netter i mars 2024
Svar fra Greg, reception team member den 14. mars 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Bra

Ian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were friendly
Bodde her 1 natt i mars 2024
Svar fra Sophie den 11. mars 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 – Grei

David

.
Bodde her 1 natt i mars 2024
Svar fra Greg, reception team member den 4. mars 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Utmerket

ann

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic customer service
Bodde her 1 natt i mars 2024
Svar fra Sophie den 3. mars 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 – Forferdelig

Gregor

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bad smell in room. Tap leaking and causing high pitch noise. Carpet rolled up making it hard to open door and trip hazard. Rooms in need of renovation
Bodde her 1 natt i mars 2024
Svar fra Sophie den 3. mars 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Sophie den 28. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Utmerket

Daniel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra martin den 27. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 – Grei

Adam

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Hotel quite tired looking, also gold member and didn’t get room upgrade. Not only that didn’t get a king room that I booked , instead got a double with a single that wasn’t required, staff were friendly enough, just pity room was a downgrade not up.
Bodde her 1 natt i februar 2024
Svar fra martin den 26. feb. 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
The good, the bad and the overall
We stayed for two nights over the weekend. Easy to find and ample parking at £5 per night. Check-in was good and we arrived at 1045pm. The bar was still open so we had a couple of drinks after our long journey. Drinks were fine, price was reasonable and the bar area was of a good standard. Our room 429 had a couple of issues. The carpet as you entered is in desperate need of replacing and was a trip hazard. The hotel is aware of this as it had been previously taped down. The sink had a constant dripping tap which let out a squealing noise. Try as we might, we could not turn this off and had to put up with an annoying high pitched squeal for the duration. Other than that, the beds/pillows were very comfortable, the shower had a good pressure with hot water and overall, the room was good for the price. Breakfast was good with an all you can eat style buffet. Overall, the hotel was good value for the price and we would use it again as it's convenient for the west end etc.
Bodde her 2 netter i februar 2024
Svar fra Greg, reception team member den 23. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Greg, Receptionist den 22. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Utmerket

Tony

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Greg, reception team member den 21. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
Very helpful and welcoming staff. Great location with easy access to the carpark.
Bodde her 1 natt i februar 2024
Svar fra martin den 19. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Bra

Louise

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra martin den 19. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Utmerket

Hazel

Likte: Renhold, personale og service og romkomfort
Good hotel
I enjoyed my stay here. The staff member I met was polite and friendly. The room was large and comfortable. The bathroom was clean with plenty of towels. The decor was a bit shabby and the bathroom ceiling was peeling in places, but overall the room was great and I was happy. Shower was a bit temperamental at times, but mostly warm! I'd happily stay here again.
Bodde her 1 natt i februar 2024
Svar fra martin den 18. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

4/10 – Dårlig

Brian

Likte ikke: Personale og service og romkomfort
Disappointed
I booked this hotel as a valentines gift, To my disappointment there was marks on the mirror(dripped toothpaste) and the king size bed was actually 2 beds put together and also the bed moves, My other half kept falling in between the beds. I checked out a day early with a family emergency and not even a can we help with anything. To make matters worse, The receptionist never even checked us out. You also have to pay £5 a night parking.
Bodde her 2 netter i februar 2024
Svar fra martin den 17. feb. 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 – Utmerket

Mike

Bodde her 1 natt i februar 2024
Svar fra Sophie den 21. mars 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Utmerket

Tim

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Greg, Receptionist den 15. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit.

8/10 – Bra

Eamonn

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
staff very helpful and polite
Bodde her 2 netter i februar 2024
Svar fra Greg, reception team member den 14. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Bra

allan

Likte: Renhold, personale og service og romkomfort
Great stay
Had a great stay at Leonardo west end again, staff are fantastic from reception to the restaurant. My room was clean and The bed was comfortable. Parts of the Hotel are showing their age now like the locks on the room doors and the uPVC windows. The door locks don't always open after using the key card and the windows are very draughty. Both are something than should be looking at replacement but I understand the cost of this. Overall great stay let down my minor things
Bodde her 26 netter i januar 2024
Svar fra Greg, reception team member den 12. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Greg, reception team member den 11. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 – Grei

Amal

Bodde her 4 netter i februar 2024
Svar fra martin den 20. mars 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Utmerket

Daniel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
Brilliant stay, staff all great and good room. Booked again in two weeks !
Bodde her 2 netter i februar 2024
Svar fra Greg, reception team member den 5. feb. 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 – Grei

Laura

Likte: Personale og service og romkomfort
Basic and adequate
The room was perfectly serviceable for the price we paid. One of the chairs appeared to have been badly stained at one point and th walls are paper thin so bring ear plugs. But really for £35 a night you can't expect much more and the hotel has parking for £5 per night which is very reasonable in the city.
Bodde her 1 natt i februar 2024
Svar fra Greg, reception team member den 5. feb. 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 – Grei

Alexandra

Reiste med partner
It’s ok for an overnight. Room needs to be upgraded Lack of power points for charging phones etc On the plus side. - Warm. Good Wi-Fi. Quiet.
Bodde her 1 natt i februar 2024
Svar fra Greg, reception team member den 5. feb. 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team