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Anmeldelser av Sofitel Cairo Nile El Gezirah

5 out of 5
Sofitel Cairo Nile El Gezirah
3 El Thawra Council St Zamalek, Po Box 732 El Orman Giza, Cairo

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 544 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 250 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 109 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 42 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 56 av totalt 1001 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

8,6/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Asmara

Bodde her 5 netter i mai 2023
Svar fra Iman den 27. sep. 2023
Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours,Iman El Gabaly Guest Experience Manager

10/10 – Utmerket

Kjetil

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel and location
Quiet area in Cairo, with great Nile view
Bodde her 2 netter i september 2022
Svar fra Iman den 1. okt. 2022
Bonjour Valued Guest, Just a short note to sincerely thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

10/10 – Utmerket

tone-britt

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2022
Svar fra Iman den 11. apr. 2022
Dear Valued Guest, It was our pleasure having the chance to have you with us. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

8/10 – Bra

Madeleine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
.
Good location and a hotel with a lovely view. The hotel has a pool and a cozy outdoor area. The rooms are spacious, but could use some refurbishing. Great service from the staff.
Bodde her 2 netter i november 2021
Svar fra Iman den 15. nov. 2021
Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager

10/10 – Utmerket

Kjartan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2020
Svar fra Iman den 3. mars 2020
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

10/10 – Utmerket

Jan Leif og Norge

Likte: Renhold, personale og service og romkomfort
Bodde her 3 netter i april 2019
Svar fra Iman den 5. apr. 2019
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

10/10 – Utmerket

HAMDE og NORWAY

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Feedback
Best hotel ever and best location and best hospitality and best management and I suggest that anyone to ask about Caroline medhat! She’s the guest realtion and I promise she will make your stay or your vacation the best ever
Bodde her 3 netter i juni 2018
Svar fra Iman den 17. juni 2018
Dear Valued Guest, Thank you for taking the time to place your remarks on Expedia. We are excited by such encouraging and positive comments. We are overwhelmed by your remarks on Expedia. Glad you had a positive experience on your recent stay and that you found the location to be peaceful and the hotel to be well managed by efficient and courteous staff. Sincerely yours, Iman El Gabaly Guest Experience Manager

10/10 – Utmerket

HAMDE og NORWAY

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Feedback
Best hotel ever and best hospitality ever that you can get anywhere
Bodde her 1 natt i juni 2018
Svar fra Iman den 12. juni 2018
Dear Valued Guest, Thank you for choosing Sofitel Cairo - El Gezirah for your recent visit to Cairo. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself. I look forward to welcome you back very soon. Sincerely, Iman El Gabaly Guest Experience Manager

10/10 – Utmerket

HAMDE og NORWAY

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Feedback about my stay
Best hotel ever in Egypt! they are always care to make you, happy and feel the best and they have the best hospitality ever you can see!
Bodde her 3 netter i mai 2018
Svar fra Iman den 12. juni 2018
Dear Valued Guest, Thank you for choosing Sofitel Cairo - El Gezirah for your recent visit to Cairo. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself. I look forward to welcome you back very soon. Sincerely, Iman El Gabaly Guest Experience Manager

10/10 – Utmerket

HAMDE og NORWAY

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
best hotel ever
Sofitel cairo! It’s the best hotel ever you can choice to stay in! It’s the best treatment there and it’s the best place to be close to anywhere.
Bodde her 1 natt i juni 2018
Svar fra Iman den 12. juni 2018
Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager

2/10 – Forferdelig

HAMDE HAFEZ og drammen,norway

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Treatment was really bad
Treatment was really bad and I don’t recommend this hotel to anyone cuz of the treatment.
Bodde her 5 netter i oktober 2017
Svar fra Iman den 13. nov. 2017
Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very pleasant stay. Got free uprade. Very good service.
Svar fra Iman den 8. apr. 2017
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

10/10 – Utmerket

Robin

Bodde her 4 netter i september 2023
Svar fra Iman den 13. mai 2024
Dear Valued Guest, Thank you for your high ratings, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Allen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There are lots of thing you can do inside the hotel. The only thing I didn't like some rooms need to be renewed
Bodde her 1 natt i april 2024
Svar fra Iman den 12. mai 2024
Bonjour Valued Guest,First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Rest assured that your constructive comment about the maintenance of your room will be shared with the Director of Engineering who will check your room for improvement. Cordially,Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Susan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely outstanding in every way. The views, rooms, staff, lounge areas, and location for getting around Cairo. The restaurants are also excellent. Highly recommend the chicken tangine.
Bodde her 2 netter i april 2024
Svar fra Iman den 1. mai 2024
Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

2/10 – Forferdelig

Azza

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms are outdated and not worth the price.
Bodde her 2 netter i april 2024
Svar fra Iman den 27. apr. 2024
Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us.Rest assured that your constructive comments about your room condition were passed-over to Director of Engineering for further improvement. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 – Grei

Kamila

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
When critiquing a property I always put context first. Cairo is a large, bustling, in-your-face city. An assault on your senses in every way. So of course, keeping in mind that in mind when assessing the hotel. At the same time, when you deem yourself a 5 star hotel and charge prices higher than most hotels in Cairo, that comes with a set of expectations. And those were not met. The service has A LOT to learn. Bags were misplaced, orders and requests needed to be put in 4-5 times before they arrived, half the time the staff was somewhat nice (although incompetent) but there were more than a few occasions where they were flat out rude. Especially waiters. As a group of women at a table, we noticed groups of men getting much better, timelier and more attentive service. Female staffers were better. Male staffers, mostly rude. I would think twice before staying here again. Overall, I feel like the entirety of the staff needs to be retrained.
Bodde her 2 netter i april 2024
Svar fra Iman den 22. apr. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo Nile El Gezirah.We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Cairo Nile El Gezirah, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the challenging points of your experience and prevent recurrence in the future. We look forward to welcome another opportunity to welcome you back and serve you better in the future. Sincerely,Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Lamees

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra Iman den 22. apr. 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Rim

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The best hotel in Cairo I think
Bodde her 5 netter i april 2024
Svar fra Iman den 22. apr. 2024
Dear Valued Guest, We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially;Iman El Gabaly Guest Experience Manager

10/10 – Utmerket

Justin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thank you to Ahmed Shandawili and the wonderful hotel team. We had a very memorable anniversary experience, everything was fantastic. We really appreciate the extra effort and care. We would definitely visit again and recommend to others. It’s definitely worth it!
Bodde her 1 natt i april 2024
Svar fra Iman den 22. apr. 2024
Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Stephen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved this hotel. The value for money for a high end Sofitel was exceptional. Restaurants were great and the pool/sauna/steam area was perfect
Bodde her 3 netter i april 2024
Svar fra Iman den 16. apr. 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

8/10 – Bra

Magdy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
très bon choix
Bodde her 2 netter i april 2024
Svar fra Iman den 27. apr. 2024
Bonjour Valued Guest, Just a short note to sincerely thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

8/10 – Bra

Nehad

Bodde her 2 netter i april 2024
Svar fra Iman den 6. mai 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

8/10 – Bra

Ahmed

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice location
Bodde her 2 netter i april 2024
Svar fra Iman den 7. apr. 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Torsten

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay in Cairo - feels like on a ship on the Nile
Bodde her 3 netter i april 2024
Svar fra Iman den 7. apr. 2024
Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

8/10 – Bra

Paula

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Iman den 2. apr. 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Jamie

Reiste med en gruppe
Likte: Personale og service og overnattingsstedets bygg og tilstand
So beautiful!! I loved everything about this place!
Bodde her 1 natt i februar 2024
Svar fra Iman den 27. feb. 2024
Bonjour Valued Guest,First of all thank you for your nice comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Looking forward to the pleasure of welcoming your goodself back to your “home away from home”.Cordially,Iman El GabalyGuest Experience Manager

6/10 – Grei

Umberto

Reiste med partner
Likte: Renhold og personale og service
Hotel is nice but definitely outdated or difficult to navigate. Restaurants are nice and food was good but staff was average at best, at least our server was. You meed reservations for all the restaurants which is nice but can also be difficult. Room service staff was great!
Bodde her 3 netter i februar 2024
Svar fra Iman den 27. feb. 2024
Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Rest assured that your constructive comments will be shared with the concerned department heads for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially,Iman El GabalyGuest Experience Manager

8/10 – Bra

Talal F

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Iman den 21. feb. 2024
Bonjour Valued Guest,First of all thank you for your high ratings, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Cordially,Iman El GabalyGuest Experience Manager

8/10 – Bra

Daehoo

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Iman den 21. feb. 2024
Dear Valued Guest, It was a pleasure to have the chance to host your goodself during your recent stayI would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay.I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El GabalyGuest Experience Manager

8/10 – Bra

Ramona

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel facilities and views from this hotel are amazing! Still, I wish we would have known that the hotel is close to many night clubs in the area so you could hear the music all night long. If you would like to party this is the best place to be, but we came with a small child and had troubles sleeping.
Bodde her 5 netter i desember 2023
Svar fra Iman den 8. feb. 2024
Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Indeed the hotel management is aware of the boat problem, but unfortunately it is out of our control.Nevertheless the hotel’s Director of Security since a long time now is addressing the Egyptian Nile Authorities on this issue. We are coordinating with them the rules that will be set in order to control these Nile boats known in Egypt as “Nile Falukah”. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially,Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Bonnie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was very pretty, well maintained, and safe.
Bodde her 9 netter i januar 2024
Svar fra Iman den 29. jan. 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Arne De

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is very well located in Cairo and has a beautiful view of the Nile. The staff is super friendly and attentive. The breakfast is varied and they also had typical Egyptian specialties. The 3 restaurants are super tasty and we recommend the Grill enough! The room service was also on point. The only downside were the noisy events on Friday and Saturday until late at night. We definitely recommend this hotel!
Bodde her 9 netter i november 2023
Svar fra Iman den 25. jan. 2024
Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments.Rest assured that your detailed comments and the hotel’s services commendation will be shared with the team for them to know that hard work pays off. Once again THANK YOU.Sincerely yours, Iman El Gabaly Guest Experience Manager

10/10 – Utmerket

Lisa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Iman den 24. jan. 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Tareq

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2024
Svar fra Iman den 21. jan. 2024
Bonjour Valued Guest,First of all thank you for your high ratings, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Cordially,Iman El GabalyGuest Experience Manager

2/10 – Forferdelig

AADIL A

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Bodde her 1 natt i januar 2024
Svar fra Iman den 17. jan. 2024
Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours,Iman El Gabaly Guest Experience Manager

10/10 – Utmerket

Ka Ho

Bodde her 1 natt i desember 2023
Svar fra Iman den 17. jan. 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 – Utmerket

silvana

Bodde her 1 natt i januar 2024
Svar fra Iman den 17. jan. 2024
Bonjour Valued Guest, Just a short note to sincerely thank you for your high rating, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Lucy

Reiste med partner, Reiste med en gruppe
Likte: Fasiliteter
Bodde her 1 natt i desember 2023
Svar fra Iman den 17. jan. 2024
Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay.I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Anas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra Iman den 17. jan. 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Nahid

Excellent location and service
Bodde her 3 netter i desember 2023
Svar fra Iman den 20. des. 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

8/10 – Bra

mahmut

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Iman den 15. des. 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 – Utmerket

ALYAMAMA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Iman den 15. des. 2023
Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay.I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Giancarlo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All very good! 5* hotel.
Bodde her 3 netter i desember 2023
Svar fra Iman den 14. des. 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

8/10 – Bra

Hiro

Bodde her 2 netter i desember 2023
Svar fra Iman den 17. jan. 2024
Dear Valued Guest, Thank you for your high rating, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Mohammed

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 9 netter i november 2023
Svar fra Iman den 10. des. 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 – Utmerket

Bai

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ahmed Rafat and Ihab really took care of me. They made sure all my concerns were addressed. They did an amazing job cleaning my room. A special thank you also goes out to Sandra at the Check in. She made sure my experience at the hotel was amazing. She provided me with great customer service and I truly appreciate all her efforts. The location of the hotel was also perfect. It is in the heart of downtown with easy access to different parts of the city. The views in the restaurant are equally as breathtaking.
Svar fra Iman den 15. feb. 2024
Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay.I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 – Grei

Anzar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice hotel polite staff but all the charges are ripoff, for 500ml water bottles they charge me 190 egp, they have laundry service but ridiculous prices one shirt 8 dollars one trouser 8 usd unbelievable I wash entire lode of clothes for only 15usd outside laundry nearby pick up and drop off my clothes
Bodde her 1 natt i desember 2023
Svar fra Iman den 5. des. 2023
Dear Valued Guest,I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your feedback will be influential in improving your experience for your next stay.Please be informed that the hotel prices are in range with all Cairo hotel’s within our category.I do hope that we will have the opportunity once again to serve you in the very near future. Cordially,Iman El GabalyGuest Experience Manager

4/10 – Dårlig

Anzar

Bodde her 5 netter i november 2023
Svar fra Iman den 5. des. 2023
Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely Yours,Iman El GabalyGuest Experience Manager

6/10 – Grei

Hila

Reiste med familie og små barn
Likte: Renhold og fasiliteter
Havde valgt hotellet for mine 2 børn og jeg ud fra at det var 5 stjernet og god beliggenhed. Skuffet over den eneste nat vi havde i Cairo. Jeg havde bevidst valgt dette hotel, og på trods af at vi var 3 (de betragter børn på 3 og 5 år også som voksne) så fik vi at vide i receptionen, at vi fik et enkelt værelse. Selvom jeg protesterede, ændrede det sig ikke. Jeg havde bevidst valgt et værelse med Nil udsigt (magnifique værelse) men der var larm fra caféerne og restauranterne nedenunder, da vi skulle sove. Vi var placeret på 3. Sal. Vi havde været i Egypten i noget tid og vores eneste dag i Cairo, hvor vi kun spiste frokost på hotellets restaurant Sud, fik vi dårlig mave. Og senere på aftenen dessert på caféen ved siden af. Derudover var servicen super dårlig på restaurant Sud. Vi havde bestilt pizza og burger til frokost, og der gik 40-45 minutter før vi fik den. Jeg spurgte efter vores frokost flere gange og fik hver gang at vide, at den var på trapperne. Der kom gæster efter os og fik mad før os mens vi stadig ventede. Det var tydeligt, at der blev lavet forskelsbehandling på folk. Jeg rejste med børn på 3 og 5 år og var ikke på forretningsrejse el kommer fra Golfen, og derfor stor forskel på, hvordan vi blev tilset/behandlet i forhold til andre. Så skuffet over opholdet der.
Bodde her 1 natt i november 2023
Svar fra Iman den 5. des. 2023
Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us.Rest assured that your comments about the Le Sud Restaurant service were passed-over to Director of Food & Beverage for further improvement. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager