Dear Thomas, Warmest Greetings from The Wembley – A St Giles Hotel, Penang. Thank you for choosing The Wembley as your preferred choice of accommodation whilst in Penang. First of all, we appreciate you taking the time to review your stay with us. I have read your feedback with great concern and for that reason, I would like to extend my most profound apology for the inconveniences caused to you during your stay with us. We deeply value your patronage and are committed to providing you with the highest level of service simply because of you as our guest deserve the very best of us. We are always glad to have you as our guest and sincerely look forward to the opportunity to serve you better again in the nearest future.

Dear Valued Guest, thank you for choosing The Wembley, Penang as your first choice of accommodation whilst in Penang and I look forward to welcome you back in not too distant future.

Thank you for your feedback and letting us know about these issues. We apologise that housekeeping wasn't daily, and the minibar fridge lost power when the keycard was removed. We understand how this could spoil medication, and we sincerely apologise for the inconvenience. We'll investigate these issues to ensure daily housekeeping and explore options for minibar power during keycard removal.

Thank you for the fantastic review of our staff! We're thrilled to hear they provided you with a 5-star experience. Our staff works hard to ensure guests feel welcome and cared for, so their positive recognition is truly appreciated.

Thank you for choosing us and for sharing your feedback. We appreciate your honest assessment and continually strive to deliver exceptional experiences for all our guests.

Thank you for choosing us and for sharing your positive feedback. We are thrilled you enjoyed your stay. We strive to provide a professional and welcoming environment for all our guests.

We strive to create a welcoming and comfortable environment for all our guests, and it's fantastic to hear we achieved that for you.

Thank you for choosing [hotel name] and for sharing your honest feedback. We sincerely apologise for the shortcomings you experienced during your stay—the stiff towels, malfunctioning safe, and restaurant seating mishaps. This is not the standard of service we strive to provide.We will immediately investigate the issues with the towels, safe, and restaurant service to ensure they are rectified.

Thank you for choosing us and for sharing your exceptional feedback. A perfect 5/5 rating is incredibly gratifying, and we are delighted to learn your stay exceeded expectations in every way. This recognition motivates our entire team to continually strive for excellence.

Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We take all feedback seriously and use it as an opportunity to improve. If there are specific areas where you feel we fell short, please let us know so we can address them accordingly. Your satisfaction is important to us, and we hope to have the chance to better serve you in the future.

We're glad to hear that the air conditioning kept you cool and the water pressure was to your satisfaction during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority. Thank you for sharing your feedback, and we hope to welcome you back for another pleasant stay in the future!

We are pleased to hear that you enjoyed your stay overall. Your positive rating have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing St. Giles Wembley Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

We're pleased to hear that you found our hotel easily accessible to shopping and transportation options. Providing convenience to our guests is a top priority for us. Thank you for choosing to stay with us, and we hope you had a pleasant experience exploring the area. We look forward to welcoming you back for another enjoyable stay in the future!

We're pleased to hear that you found our hotel's location convenient! We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

We're glad to hear that you liked your room! Providing comfortable and pleasant accommodations is important to us, and we're pleased that you enjoyed your stay. We hope you have a fantastic time during the rest of your stay, and we look forward to welcoming you back again in the future!

We're delighted to hear that your check-in experience was smooth and that our staff were warm and helpful. We apologize for any inconvenience regarding the room view, but we're glad you opted to wait for your preferred room. It's great to know that you were able to enjoy the complimentary welcome drinks while waiting. Your satisfaction is important to us, and we appreciate your understanding. We hope you have a wonderful time with us!

We're delighted to hear that our team promptly addressed your concern about the air conditioning during your stay! Providing quick and efficient follow-up service is important to us, and we're glad that our technician responded promptly and resolved the issue. Your comfort is our priority, and we appreciate your feedback. We hope you continue to enjoy your time with us, and we look forward to welcoming you back again in the future!

We understand that discontinuing the supply of bottled water may seem inconvenient to some guests. However, as part of our ongoing efforts to promote sustainability, we have made the decision to reduce single-use plastics. By implementing water dispensers and encouraging the use of reusable containers, we aim to minimise our environmental footprint. We appreciate your understanding and support as we work towards a greener future.

I'm sorry to hear that you had a bad stay. Your experience is important to us, and we apologise for any inconvenience or discomfort you may have encountered. If you're willing to share more details about what went wrong, we'd appreciate the opportunity to address and rectify the situation. Please feel free to reach out to us directly so we can assist you further and ensure that your future stay meets your expectations. Thank you for your feedback, and we hope to have the chance to improve your experience in the future.

Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're thrilled that you had a positive experience at our hotel. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

We're thrilled to hear that you enjoyed the convenient location of our hotel, close to food stalls, restaurants, and a mall. Providing easy access to dining options and shopping amenities is a priority for us. Additionally, we're delighted that you received great service from our staff. Your satisfaction is our utmost reward, and we look forward to welcoming you back for another fantastic experience in the future!

Thank you for your valuable feedback. We apologise for the inconvenience caused by the ants in the bathroom and assure you that we are taking steps to address this issue promptly. We're pleased to hear that you found our location convenient for accessing tourist attractions and that you were satisfied with the water pressure and temperature in the shower. Your comments will help us improve, and we hope to welcome you back for an even more enjoyable stay.

Thank you for your positive feedback! We're delighted to hear that you had a great experience and enjoyed our convenient location. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future.

We appreciate your feedback and are glad you enjoyed our convenient location. We'll certainly consider your suggestions for updating our rooms and enhancing our breakfast offerings to better meet your expectations. Thank you for bringing these areas for improvement to our attention. We hope to welcome you back soon for an even more enjoyable stay.

Thank you for the positive rating! We appreciate your feedback and are glad to hear that you had a satisfactory experience overall. We look forward to welcoming you back soon!

We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at The Wembley - A St Giles Hotel, Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing The Wembley - A St Giles Hotel, Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at The Wembley - A St Giles Hotel, Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing The Wembley - A St Giles Hotel, Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at The Wembley - A St Giles Hotel, Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing The Wembley - A St Giles Hotel, Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

Thank you for your feedback. We apologise for any inconvenience caused by our approach. We'll certainly explore ways to enhance the guest experience, perhaps by offering eco-friendly alternatives or more affordable options for amenities. Your insights are valuable, and we hope to welcome you back, addressing your concerns for a more enjoyable stay.

We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at The Wembley - A St Giles Hotel, Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing The Wembley - A St Giles Hotel, Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

Thank you for the positive rating! We appreciate your feedback and are glad to hear that you had a satisfactory experience overall. We look forward to welcoming you back soon!

We appreciate your positive review and are delighted to learn that you enjoyed the convenient access to the shopping center. Our team works hard to ensure a comfortable and enjoyable experience for our guests. Your feedback helps us continuously improve. We look forward to the pleasure of hosting you again on your next visit.

We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at The Wembley - A St Giles Hotel, Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing The Wembley - A St Giles Hotel, Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

We appreciate your feedback regarding our hotel's maintenance. We apologise for any inconvenience you experienced, despite our recent renovations. We are committed to addressing these issues promptly to enhance the overall guest experience. Your insights are valuable, and we assure you that corrective measures will be taken to ensure a more enjoyable stay for future guests. Thank you for bringing this to our attention.

Thank you for your positive feedback! We're delighted to hear you enjoyed the excellent shower experience. However, we regret the inconvenience with the pool design and bed comfort. Your insights are valuable for our ongoing improvements. We appreciate your stay and hope to have the opportunity to welcome you back for an even more satisfying experience in the future.

Thank you for choosing our hotel! We're thrilled to hear that you enjoyed the convenience of an early check-in and found your room spacious and clean. It's wonderful that our location allows you easy access to famous eateries and attractions. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future. Safe travels!

We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at The Wembley - A St Giles Hotel, Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing The Wembley - A St Giles Hotel, Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

Thank you for your positive feedback! We're pleased to hear that you had a great experience at our hotel, and the surrounding area was easily accessible for you. Your satisfaction is our priority, and we appreciate your choice to stay with us. We hope to welcome you back for another excellent stay in the future!

We appreciate your feedback and apologise for any inconveniences you experienced during your stay. We take your comments seriously and will review our amenities and room insulation to ensure they meet the expected standards. Your insights are invaluable as we strive to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future and provide an improved stay that aligns with your expectations. Thank you for bringing this to our attention.

We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at The Wembley - A St Giles Hotel, Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing The Wembley - A St Giles Hotel, Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the close proximity to amenities, the abundance of shopping options, and the ease of transportation access during your stay. Providing a convenient and accessible environment for our guests is one of our top priorities.We appreciate your feedback, and we hope to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us.

We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at The Wembley - A St Giles Hotel, Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing The Wembley - A St Giles Hotel, Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

We sincerely apologise for the inconvenience and disappointment you experienced during your recent stay with us. Your feedback is crucial in helping us identify areas for improvement, and we regret that we fell short of meeting your expectations.We understand the importance of a peaceful night's sleep, and we're sorry to hear about the disturbance from the adjoining room. Additionally, we apologise for the issues with the temperature control and the comfort of the pillow and duvet. Your comments will be shared with our team, and we will work to address and rectify these concerns promptly.We regret that we were unable to provide you with a positive experience during your stay. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

Thank you for taking the time to share your experience, and we appreciate your candid feedback. We are disappointed to hear that your recent stay did not meet the expectations set by your previous visit in 2020. Please accept our sincere apologies for any inconvenience you may have encountered.We understand your concerns about the outdated rooms and acknowledge that improvements are needed. Your feedback on the breakfast buffet and internet speed is valuable, and we apologise for any inconvenience caused during your stay. We are actively working on addressing these issues to enhance the overall guest experience.We appreciate your acknowledgment of our friendly staff, who tried to assist with your concerns. Rest assured, we take your comments seriously and will work diligently to make the necessary improvements.We hope to have the opportunity to welcome you back in the future, where we aim to provide a more enjoyable and comfortable experience.

Thank you for the positive rating! We appreciate your feedback and are glad to hear that you had a satisfactory experience overall. We look forward to welcoming you back soon!

We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at The Wembley - A St Giles Hotel, Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing The Wembley - A St Giles Hotel, Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

We're delighted to hear that you loved your stay! It's wonderful that our staff provided fantastic service, and we're pleased you found the hotel comfortable and convenient. We're thrilled that the room upgrade went smoothly and that our cleaning staff met your expectations with their tolerance, reliability, and friendliness. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back for another enjoyable stay. Safe travels!

Thank you for choosing our hotel for your weekend getaway! We're thrilled to hear that you enjoyed the spacious room, the breathtaking city view, and the convenience of nearby hawker centers. Your feedback on the air conditioning and room service hours is valuable to us, and we appreciate your suggestions for improvement. We're committed to enhancing our services and will certainly consider your recommendations. It was a pleasure having you as our guests, and we hope to welcome you back for another memorable stay in the future. Safe travels, and thank you for the recommendation!

We are delighted to hear that you enjoyed your 4-night stay with us! It's fantastic that our breakfast met your expectations and that our proximity to shopping malls added to your convenience. We appreciate your positive feedback and are thrilled to have contributed to a pleasant experience. Should your travels bring you back to the area, we look forward to welcoming you for another enjoyable stay. Thank you for choosing our hotel, and we value your recommendation. Safe travels!

We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at The Wembley - A St Giles Hotel, Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing The Wembley - A St Giles Hotel, Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.