Luftbilde
Sjekk tilgjengelighet

Anmeldelser av PARKROYAL Penang Resort

4.5 out of 5
PARKROYAL Penang Resort
Batu Ferringhi Beach, Batu Ferringhi, George Town, Penang

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 493 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 367 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 82 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 39 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 20 av totalt 1001 anmeldelser." "

8,6/10

Renhold

8,8/10

Personale og service

8,8/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice place
We had a fantastic stay, good and large selection of breakfast. Cocktails at the sunset bar was delicious. Lovely garden and pool area. We would love to visit again.
Bodde her 2 netter i oktober 2019
Svar fra Ed den 30. okt. 2019
Hi, Thank you for sharing your stay with us. I am delighted you had fantastic time and like the selection of the buffet breakfast as well as the cocktails served. Good to know the garden and pool area meet your expectations. Your comments mean a lot to us all. It really helps us to continue to build momentum and drive our service level forward. Thank you again for staying with us. We are excited for your return. Kind regards. Ed Edward Kollmer General Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Opphold på Park Royal Penang
Fantastisk hotell, med enormt hyggelige ansatte - de hjelper deg med alt det skulle være! Veldig fint hotellområde med stort basseng, i tillegg til at det ligger rett ved siden av havet. Svært god mat på hotellet, men også utrolig god mat på restauranter like i nærheten - godt å kunne variere litt. Alt i alt, et supert opphold
Bodde her 4 netter i juli 2017
Svar fra francois den 2. aug. 2017
WOW WOW WOW Thank you so much for your real kind message which go straight to our heart, so glad to know we did it right for you , a fantastic motivation to all of us to work harder to serve all our guests better.THANK YOU. We look forward to welcome you back soon to our transformed resort Most sincerely Francois

10/10 – Utmerket

Yvonne og Surrey

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved this hotel and staff was very attentive and rooms were nice and big. It was our most relaxing stay in Malaysia. Buffet breakfast was great. Beach wasnt that clean or swimmable due to jellyfishes being out because of rainstorms.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

keera

Bodde her 5 netter i april 2024
Svar fra Edward den 17. mai 2024
Dear keera, Thank you for taking time to articulate your stay experience. Great to hear of your enjoyable staycation.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Sarah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place for a family vacation
Bodde her 4 netter i april 2024
Svar fra Edward den 30. apr. 2024
Dear Sarah,Thank you for sharing your recent stay with us.Great that you had an awesome time. I really appreciate your review on the team, service and resort.Very pleased that all was perfect.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 – Bra

Siew Wai og Canning Vale

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We've got upgraded to the Lanai Suite which was spacious for a family. Housekeeping staff are also prompt to clean our rooms. Unfortunately, Javana Lounge is an open lounge that's not enclosed so it is quiet humid if trying to enjoy drinks and snacks there. Cinnamon Asian Kitchen aircon unfortunately could not keep cool enough for guests indoor hence very hot while having breakfast or dinner. Also, breakfast and dinner food is just so so, cooking skills are not up to standard for a 5 star hotel.
Bodde her 4 netter i mars 2024
Svar fra Edward den 30. apr. 2024
Dear Siew Wai,Thank you for sharing this.I am pleased to hear you were upgraded to the Lanai Suite which was spacious and accommodated you.I am sorry that Javana Lounge was humid and the air conditioning at Cinnamon Asian Kitchen was not cold enough.Also, your feedback on the taste and quality of the food is much regretted. This will be addressed to improve.Again, my apologies for your observations.I really appreciate the opinion of our guests that help us strive to improve.Thank you again for staying with us.Kind regards,EdwardEdward KollmerGeneral Manager

6/10 – Grei

Fidela Rosalie

Reiste med partner, Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Hotel was clean, pool and garden presentable looking out to the beach, however the service especially at the garden/pool was very slow. Sometimes needed to follow up the order twice and when the fries came they were cold and stale. There was a nice variety of shops at the hotel from jewellery to clothes to medicine and sunscreens, this was nice to see. And I would highly rate the hotel gym, clean and great equipment and view. The breakfast buffet at the hotel was fantastic but the restaurant at the hotel Gustoso was not great at all, we celebrated my mums 60th there and sadly the food was very disappointing, also cold. The twin room was clean and comfy but there were no slippers or bathrobes provided and although we requested a refill of shampoo twice, it was not provided. For the price of the hotel stay, I would expect much better service and amenities.
Bodde her 7 netter i januar 2024

2/10 – Forferdelig

Rachid

Bodde her 3 netter i mars 2024
Svar fra Edward den 3. apr. 2024
Dear Rachid,Thank you for taking time to rate your stay.Regret we did not meet your expectations this time.We truly value the opinion of our guests that help us to continue to improve.Thank you again for staying with us.Kind regards,EdwardEdward KollmerGeneral Manager

6/10 – Grei

Samuel

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
The hotel seems poorly maintained and the lights give the hotel a dull feel. The surfaces around the property was sticky, very noisy in the room with the fireworks for CNY that it kept us awake at night. I wouldn’t say it was worth it to come to Batu Ferranghi unless it’s for a standout resort.
Bodde her 2 netter i februar 2024
Svar fra Edward den 1. mars 2024
Dear Samuel,Thank you for sharing your staycation. I would like to profusely apologize for what happened.I am sorry for the noise from the fireworks due to CNY which had affected your sleep experience.Also, regret that resort did not meet your expectations. Thank you for this and I am sorry for what you encountered.We truly value the opinion of our guests that helps us to continually improve.Thanks for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

8/10 – Bra

Ruby

Reiste med familie
Likte: Renhold og fasiliteter
Well located hotel on the Batu Ferringhi beach. The property is a bit older and needs some renovations. The breakfast buffet was outstanding with multiple dining options within the hotel as well as within walking distance.
Bodde her 4 netter i februar 2024
Svar fra Edward den 1. mars 2024
Dear Ruby,Thank you for sharing your staycation. Very pleased to hear of your enjoyable trip. So glad that you like the location and the buffet breakfast was sumptuous. Your feedback on the resort is noted.We truly value the opinion of our guests that helps us to continually improve.Thanks for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

4/10 – Dårlig

WFMichael

Reiste med familie og små barn, Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
1) Was confirmed 2 rooms next to each other at booking but it never happen 2) Check in was 3pm as advertised but received room keys at about 4.30pm and 5pm respectively (2rooms) 3) Was informed by staff that since room keys were delivered late, was offered a late checkout at 1.30pm instead of 12noon. However, we were locked out of bedroom at 12noon. 4) My overall rating for Parkroyal Hotel Resort, Penang….we will not use it again unless no other hotels available in Penang.
Bodde her 3 netter i februar 2024
Svar fra Edward den 1. mars 2024
Dear WFMichael,Thank you for taking time to articulate your staycation with us. At the outset I would like to profusely apologize for what happened.I am sorry to know that your request for the rooms to be next to each were not arranged although it was confirmed.Also, regret that you had to wait for your rooms and although the team member had accorded late check out for you, you were locked out at 12 noon.I am sorry that our team member did not reprogram the key to facilitate late check out. Whilst not an excuse, our Resident Manager has been tasked to make the necessary improvements.Thank you for bringing these matters to our attention.The team and I are truly sorry for your observations. If I can be of further assistance, please do not hesitate to contact me. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 – Utmerket

Neelu

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Edward den 1. mars 2024
Dear Neelu, Thank you for sharing your recent stay with us. I really appreciate your ratings and review on your stay.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 – Bra

Ryo

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Edward den 1. mars 2024
Dear Ryo,Thank you for rating your recent stay. It is great to hear of your pleasant stay.We truly value the opinion of our guests that helps us to continually improve.Thanks for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 – Utmerket

Corinna

Reiste med familie
Likte: Romkomfort
Bodde her 6 netter i januar 2024
Svar fra Edward den 1. mars 2024
Dear Corinna,Thank you for sharing your wonderful staycation. Very pleased to hear the service was superb and you all enjoyed the resort. We truly value the opinion of our guests that helps us to continually improve.Thanks for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very comfortable stay, exceptional breakfast.
I was recommended by my husband who visited this hotel a few times when he was a kid. He told me that the breakfast buffet, swimming pool and beach are hard to miss. Finally we can visit Penang and stay in this hotel and indeed it remains true today! The Javana lounge allows us to relax and enjoy a few glasses of cocktails (with some board games ready for us to enjoy.) Additional bonus is the spa service in late afternoon! We shall choose Parkroyal Hotel again when we visit Penang in the near future!
Bodde her 4 netter i januar 2024
Svar fra Edward den 31. jan. 2024
Hi,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and were hospitable.Good to also know that you liked the facilities, activities and Spa at the resort.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Edward den 31. jan. 2024
Hi,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Your kind words will be shared with them. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

SITI MARIAH

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Favourite hotel always .
Bodde her 2 netter i januar 2024
Svar fra Edward den 31. jan. 2024
Dear SITI MARIAH,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Your kind words will be shared with them. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

MI SUK

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
가족여행으로 호텔음식과 분위기 모두 만족이었어요. Pool bar staff 모두 친절하고 즐거웠어요.
Bodde her 2 netter i januar 2024
Svar fra Edward den 31. jan. 2024
Dear MI SUK,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Good to know the team was hospitable and met your requirements. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Deborah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 10 netter i januar 2024
Svar fra Edward den 31. jan. 2024
Dear Deborah,Thank you for sharing your recent stay with us. I am delighted all was good and you had an enjoyable time.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 – Bra

John

Bodde her 8 netter i desember 2023
Svar fra Edward den 31. jan. 2024
Dear John,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Your kind words will be shared with them. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Paul

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is well located within reach of local markets. Staff were very helpful and friendly. Highly recommended for a relaxing family holiday.
Bodde her 8 netter i desember 2023
Svar fra e den 31. jan. 2024
Dear Paul,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and were hospitable.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 – Bra

OKUTO

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Edward den 31. jan. 2024
Dear OKUTO,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and were hospitable.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Clara

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Beautiful pools, vast breakfast buffet
Our family of 4 stayed here for 3 nights to attend a friend's wedding. Rooms were stylish and seemed relatively recently renovated, with plenty of space. Everything was super clean and housekeeping did a great job every day. Breakfast buffet was a bit overwhelming the first morning we arrived, and they do have a huge sign recommending people come earlier to avoid the peak time. I did see long lines of guests waiting to be seated as the staff were run off their feet, but I guess that's just how it is in a big hotel. Food selection was incredibly wide but the quality of each item was just okay, not amazing and not terrible. I guess that's typical for such a huge buffet. The kids spent pretty much our entire stay at the pools, which they loved. One thing though is that when we arrived at the pools after breakfast we found a lot of the loungers already had towels on them but no one in sight. A staff member said people would come before breakfast, grab pool towels, put them down and then not come back until later. We saw some loungers that had been 'reserved' in this way stay unoccupied for maybe 3 hours! I think the hotel should have a policy that you should only be able to use the loungers if you're actually IN the pool at the time, if not you should have to give it up for other guests. Staff were friendly and helpful, they lent us some sunscreen on the first day as we didn't have any with us. Overall a very nice resort but probably some things could be improved.
Bodde her 3 netter i januar 2024
Svar fra Edward den 1. feb. 2024
Dear Clara,Thank you for taking time to articulate your stay.So pleased that you had great time and your children had an enjoyable experience at the pool.I am delighted the the service from our team met your expectations and they were hospitable.Your comment on the taste of the food at breakfast will be looked into by our Chef. Thank you for highlighting this to us.Also, I am sorry for the sun loungers that were reserved. This will be looked into.We truly value the opinion of our guests that help us to further improve.Thank you again for staying with us.Kind regards,Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Tricia

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely resort by the beach
The whole experience was awesome. Me and my family were extremely happy throughout our stay. The staff were extremely friendly, polite and professional, from the moment we were greeted upon arrival up to our departure from the resort. The rooms were clean and well maintained, and the hotel had an overall relaxing resort vibe. Housekeeping and the hotel amenities were great and the breakfast spread was good too.
Bodde her 3 netter i desember 2023
Svar fra Edward den 31. jan. 2024
Dear Tricia,Thank you for sharing your recent stay with us. I am delighted all was good and you had an enjoyable time.So pleased that our team was professional and hospitable.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

4/10 – Dårlig

MEG

Likte: Romkomfort
Park Royal Penang
Not so good, hotel room was great ocean view. Check in was good. Service for the pool was non existent- give you a call button for no service, pool area lots of ants and dirt, day beds old and not enough for the amount of people. No drinking in the pool. Wait service in the lounge was terrible, the hallway to the room was absolutely disgusting and smelt terrible. No beach lounges to sit on the beach, the breakfast was good.
Bodde her 2 netter i januar 2024

8/10 – Bra

Sky

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Overall we enjoyed our stay & will stay here again in the future. However, it wasn’t without negatives. Positives: Evening seafood buffet was outstanding. Breakfast buffet was plentiful even at busiest times. Beds very comfortable. Extra children’s bed was excellent & comfortable. Room was large. Lobby scenic. Rooms cleaned quickly. Activities were numerous. Great NYE party. Little extras such as welcome fruit & chocolates, NYE party bags. Spring rolls best ever. Negatives: Arrived at 3pm after flying through night with our child. Room not ready. We had to wait for 55mins for our room. Front desk staff not welcoming & no apology. When we got to our room housekeeping were still there setting up our extra bed. Had to stand aside waiting for another 10 mins. Then forgot to leave a 3rd towel. One evening we ordered room service from the ITALIAN restaurant. We ordered Spring Rolls, lasagne, gnocchi, margarita pizza, 2 ginger ales, 1 juice. We were told no lasagne so changed to Portabello Pizza. They called 15mins later. No gnocchi, so changed this to ravioli. They called 20mins later. No ginger ale, so changed this to juice. Arrived 15mins later. Missing both pizzas and had a meat pizza instead. Called restaurant and they sent the correct 2 pizzas approx 20min later. Although we had these problems we still very much enjoyed our stay and hope that we can return and the staff will be friendlier. We hope that it was only because it was busy.
Bodde her 6 netter i desember 2023

10/10 – Utmerket

Farshid

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Edward den 31. jan. 2024
Dear Farshid,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and were hospitable.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 – Bra

Sharmila

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Clean, beautiful pool, great food and location
This is the second time we've stayed in this resort, previously in 2019. Our family of 4 stayed in the family suite which has a king bed, day bed and pull out trundle for the 4th person to sleep. More than adequate and comfortable. With the trundle bed out, the room is a bit restricted with movement but it more than satisfies our needs as we're out of the room most of the time, or on the balcony. The toiletries provided are nice and replenished daily, as is the bottled water. Rooms are clean and well presented. The facilities in the hotel are nice in terms of the pool, the kid's pool is safe and fun with waterslides and a splashpark, the main swimming pool is beautiful, very clean, well lit for night swimming until 9pm and is well serviced with towels. The F&B service was slow on most days and could take up to 30mins for food to arrive after waiting 15mins to even place our order. The buffet choice is excellent for breakfast and dinner but equally great are the large choice of restaurants and food stalls nearby, all within a 1-10min walk from the hotel on either side of the main entrance. The room for families I would recommend this hotel for families and couples.
Bodde her 5 netter i desember 2023

10/10 – Utmerket

Fayaz

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023
Svar fra Edward den 31. des. 2023
Dear Fayaz,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and met your expectations.I will be sharing your positive ratings with the entire team. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

2/10 – Forferdelig

Boon Phoe

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Juliana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel ambience, spacious family room and easy access to beach
Bodde her 3 netter i desember 2023
Svar fra Edward den 1. jan. 2024
Dear Juliana,Thank you for sharing your stay experience with us. I am delighted everything was good and met your requirements.Your kind review is much appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Patricia

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Edward den 31. des. 2023
Dear Patricia,Thank you for sharing your recent stay with us. I really appreciate your review on the resort, service and team.So pleased you had an enjoyable time.. We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Gregory W

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Even though I was a solo traveler, I had a great time at this family and couple oriented hotel. The staff was the best and every need I wanted I got.
Bodde her 3 netter i desember 2023
Svar fra Edward den 31. jan. 2024
Dear Gregory,Thank you for sharing your recent stay with us. I am delighted all was good and you had an enjoyable time.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

SHERMIN

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It was greatttt! Such a wonderful resort connected to the beach! The board games and pool table was a great addition and the breakfast had a wide variety and delicious food..
Bodde her 1 natt i november 2023
Svar fra Edward den 2. des. 2023
Dear SHERMIN,Thank you for sharing your recent stay with us. I am delighted all was good and you had an awesome time.Great that the board games and pool table was enjoyable too.Also, pleased the food at the resort suited your taste..We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

6/10 – Grei

Jen Yee

Bodde her 2 netter i november 2023

10/10 – Utmerket

Chiew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly staffs Free activities for adult n kids
Bodde her 3 netter i november 2023
Svar fra Edward den 2. des. 2023
Dear Chiew,Thank you for sharing your stay experience with us. I am pleased you had excellent time and like the the activities organized as well as our friendly team. We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 – Bra

Sue

Likte: Personale og service og romkomfort
Enjoyable Stay
This was a beautiful resort. We enjoyed our stay, but if there is one thing I might critique, it would be that they could have done better with the suppers. M We ate there once and didn’t eat again we went out to eat, and some of the people that we met said that it used to be better along time ago I guess probably because that chef retired. Another thing is if you could clean the carpets in the hallways or else put new carpet in there that would be even better yet otherwise we had an enjoyable stay.
Bodde her 6 netter i november 2023
Svar fra Edward den 2. des. 2023
Dear Sue,Thank you for sharing your stay experience with us. I am pleased you had an enjoyable time at the resort.Your feedback on the quality and taste of food has been tasked to our Executive Chef to address for improvement. Thank you for bringing this to our attention.We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Personale og service og romkomfort
Bodde her 2 netter i november 2023
Svar fra Edward den 1. des. 2023
Hi,Thank you for staying with us and sharing your experience. I am happy to hear you had an excellent getaway with excellent service.Very pleased that our team was hospitable, and you liked the resort.Your comments mean a lot to us all and helps us to serve better. Thank you for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Heather

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Outstanding Resort
Room was fabulous, overlooked the sea and pool. Would highly recommend this Hotel. First time visitor to Penang but will definitely be back again. There is a lot to see and do!
Bodde her 7 netter i november 2023
Svar fra Edward den 2. des. 2023
Dear Heather,Thank you for sharing your stay experience with us.It is a pleasure to know you had an excellent staycation with fabulous room and view.Your feedback will be shared with the team to help us to continually strive to further improve.Thanks again for staying with us. Looking forward to seeing you again. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 – Utmerket

Rozana

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great Getaway.
Bodde her 3 netter i oktober 2023
Svar fra Edward den 2. des. 2023
Dear Rozana,Thank you for sharing your stay experience with us.It is a pleasure to know you had an excellent staycation with superb service from our team members.Your feedback will be shared with the team to help us to continually strive to further improve.Thanks again for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Modernes Strandhotel für Familien
Modernes Familienhotel. Wir hatten eine Business Suite, guter Zustand, die Balkonmöbel jedoch anders als auf den Fotos ohne Auflagen. Stark von Asiatischen Familien frequentiert, kann insbesondere am Wochenende laut werden. Auswahl Frühstück sehr reichhaltig.
Bodde her 7 netter i oktober 2023
Svar fra Edward den 2. des. 2023
Hi,Thank you for sharing your stay experience with us.Great to know you had a wonderful time and like the food at the resort.Your feedback on the furniture at the balcony is noted. Thank you for highlighting this to us.Your feedback will be shared with the team to help us to continually strive to further improve.Thanks again for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Enjoyable
Bodde her 4 netter i oktober 2023
Svar fra Edward den 1. nov. 2023
Hi,Thank you for sharing your stay experience with us. Very pleased to know of your enjoyable staycation and thank you for your kind ratings.We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 – Bra

Sook May

Bodde her 1 natt i oktober 2023
Svar fra Edward den 2. nov. 2023
Dear Sook May,Thank you for sharing your stay experience with us. Very pleased to know of your enjoyable staycation and thank you for your kind ratings.We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Ho Ming

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Edward den 1. nov. 2023
Dear Ho Ming,Thank you for taking time to share your recent stay. Delighted to know of your positive feedback on our resort, team, and service. So pleased that you had an awesome time. We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Ho Ming

Bodde her 2 netter i oktober 2023
Svar fra Edward den 1. nov. 2023
Dear Ho Ming,Thank you for taking time to share your recent stay. Delighted to know of your positive feedback on our resort, team, and service. So pleased that you had an awesome time. We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Jonathan

Bodde her 3 netter i oktober 2023
Svar fra Edward den 1. nov. 2023
Dear Jonathan,Thank you for sharing your recent stay with us. I really appreciate your review on your stay and our resort.Good to know you enjoyed your stay. We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 – Bra

Muhammad

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean and comfortable.
Bodde her 2 netter i september 2023
Svar fra Edward den 1. nov. 2023
Dear Muhammad,Thank you for sharing your recent stay with us. I really appreciate your review and very pleased that the cleanliness in the resort met your expectations.Good to know you enjoyed your stay. We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Wen yu

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good places for stay
Bodde her 3 netter i september 2023
Svar fra Edward den 1. okt. 2023
Dear Wen yu,Thank you for sharing your stay experience with us. It is a pleasure to know you had an excellent staycation.Great that the service extended met your expectations. Your feedback will be shared with the team to help us to continually strive to further improve. Thanks again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Per

Bodde her 1 natt i september 2023
Svar fra Edward den 1. okt. 2023
Dear Per,Thank you for sharing your recent stay with us. I really appreciate your review on the resort, service and team.Great that all was good and to your satisfaction.So pleased that the service extended was excellent.This will be shared with the team. We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 – Utmerket

Michael

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff are absolutely incredible, They made myself and my young family feel so welcome. The food was also unbelievable. The Premier Suite was beautiful and had amazing beach views. Thanks ParkRoyal Penang, we had the best time
Bodde her 4 netter i september 2023
Svar fra Edward den 1. okt. 2023
Dear Michael,Thank you for sharing your stay experience in the resort. Very pleased the overall stay was satisfactory and you had an enjoyable time.I am delighted the facilities, view from the room and service extended suited your requirements.So happy to hear you enjoyed the food too.All your kind reviews will be shared with our entire team.I really appreciate your positive thoughts that helps us to continually strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager