Hello Suraiza,Thank you so much for the perfect score and your confidence in us..! This means a lot to us. We look forward to welcome you back soon and wishing you an awesome time ahead.With best regards,Gulab

Dear Muhammad Izham,Thank you so much for taking the time to share your wonderful feedback about your 3-night stay at our resort. We are absolutely delighted to hear that you had the best of times during your visit.We look forward to welcoming you back for another enjoyable stay in the near future.Once again, thank you for choosing our resort and we can't wait to have the pleasure of serving you again.With best regards,Gulab

Dear Yeoh Lee,Thank you for staying with us and for the lovely review. We are glad you enjoyed your stay and hope for a chance to welcome you back.Best wishes,Yega and the Lone Pine Team

Dear Swee, Your very generous score is not only music to our ears but also a fantastic boost of moral to all of us here at Lone Pine, The Boutique Hotel by The Beach. You . sincerely, don't realised how important it is for the Team to receive such great feedback really what a motivation!! I am so delighted that you experience positively our property even after reading some unpleasant feedbacks, it is really a major reward to all of us at the hotel and reassurance that we are not as bad as some may say, thank you so so much! We will keep trying harder to please all our guests. Thank you, thank you, thank you!! We all look forward to welcome you back soon for more memorable time and experiences with us. Have an amazing and awesome time ahead till we meet again in Lone Pine and stay safe. Most sincerely, Francois

Thank you very much, Devan, for sharing with us and you can be rest assured that we are working on all the issues highlighted to ensure that all our guests have a more enjoyable time with us. I sincerely apologise once again! We look forward to welcome you back and prove to you it was only an accident and not the norm of our hotel. Do contact us directly and we will do our best. Most sincerely, Francois

It is so nice of you, Zatul, to provide us with such a good score and comments, what a wonderful recomfort to all of us at Lone Pine, The Boutique Hotel by The Beach. It come really as a fantastic boost of moral to all of us and a great encouragement to keep working harder to assure that all our guests receive only the best from all of us. Reading other feedbacks, at time, we lose motivation but your great reassurance is a wonderful boost of moral to all of us, thank you so much and very pleased to know you like our rooms! We will keep trying harder even so we know we may not be able to please all but we will keep trying , just to assure we succeed more everyday in making more of our guests happy! See you back soon and in mean time have an awesome time ahead and stay safe. Most sincerely, Francois

Dear Guest, We are, honestly, very very pleased and happy to receive your great score and kind comments. We are so delighted to have made it right for you and we look forward to welcome you back in a not too distant future in Lone Pine, The Boutique Hotel by the Beach. Your compliments about the Associates , I will surely be shared with all of them as a great boost of moral! Additionally, the beauty of our place particularly during this pandemic, is our set up with very large room all seafacing, large balcony, individual room air conditioning and all corridors and public areas open air and fresh air as well as our overall size as Boutique style hotel will provide lesser crowd having access to a beautiful spread garden along the beach all set to minimise all risk of spreading any virus. In meantime we wish you a fantastic and amazing time ahead and stay safe. Most sincerely, Francois

Dear Shu Mei, we are very thankful for sharing with us here, I sincerely deeply apologies for any discomfort caused with one of our associate not following strictly the sop and have assured an immediate improvement. Next time you visit Penang do let us know and we will ensure to provide you a more positive and memorable experiences. Have a beautiful time ahead and stay safe. Sincerely Francois

Dear Kelvin, It is really nice to received your good score and very nice comments, it is, honestly, very rewarding to all of us at Lone Pine Hotel to know we did it right for our guests and again it is wonderful to hear from our happy customers. We all look forward to welcome you back to Penang in a near future and wish you in meantime a fantastic time ahead and stay safe. Most sincerely, Francois

Thank you so much, Jeanette, for your good score greatly appreciated. We are glad to know you enjoyed our property , its facilities and that our Team did its best to assure you memorable time with us. It is very recomforting to hear from our happy guests as at time we just wonder but thank you for your reassurance, much appreciated! We all look forward to welcome you back and wish you a fantastic time ahead. Most sincerely Francois

We are so pleased, Sok Hoon, to receive your great score. It is , honestly, so rewarding and motivating to all of us at Lone Pine, The Boutique Hotel by the Beach to hear from our happy guests as at time we doubt reading other feedbacks but you corrected and reassured us immediately that we are on the right track, thank you very much. We will keep working hard to provide memorable experiences to all our guests. See you soon back in Penang for more memorable experiences with us. Have an outstanding time ahead. Most sincerely, Francois

Thank you very much, kevin, for sharing with us here, I very sincerely regret your dissatisfaction due to the low score given. I deeply regret you did not bring up any issues, you may have faced to our attention when at the hotel where we could have surely do our very best to assist you and correct where necessary to improved your comfort to the best of our ability. Again please accept our deepest apologies! It is honestly extremely difficult for us after you have left without any feedbacks nor references to be able to assist you or any other guests, again, if in the known, we would have surely corrected any issue you may have faced to assure you had a more enjoyable experience with us. Again, our aim here is to assure all our guests have memorable time with us but it is very important to share when something is not as per your expectation immediately and enable us to review and correct to the best we can! As I always say, we may not be perfect, we are only human, but given a chance we will do our very best to assist! Once again sincere apologies for not meeting your expectation. We look forward to welcome you back and prove to you, we are better than that! Most sincerely, Francois

How wonderful , Vimmie, to receive your fantastic score and wonderful comments. We are so glad to hear you enjoyed our property, service and facilities. It is great to hear from our happy guests and provide us with a wonderful reassurance we are doing it right and motivate us to keep at it! We all look forward to welcome you back to Lone Pine, The Boutique Hotel by The Beach for further more memorable experiences and relaxation. Have an awesome time ahead. Most sincerely, Francois

We are very grateful, Martin, for your good score. It is always so nice to hear from our happy guests as it come as a wonderful motivation to all of us at Lone Pine, The Boutique Hotel by The Beach. See you back soon with us and wish you an outstanding time ahead and in meantime please stay safe. Most sincerely, Francois

How nice of you, Mikere. We are very thankful to you to take the time to share your positive experience while with us at Lone Pine, The Boutique Hotel by the Beach. See you back soon for further memorable experiences with us. Have a fantastic time ahead and stay safe in meantime. Most sincerely Francois

Thank you very much for sharing with us, Carey, and sincerely apologies for the ants in your room, with the dry season we have face uncommon happening which we try to resolve with our pest control. The small river beside us due to very little rain , the water stagnante create at time some smell which we are working with the authorities to resolve this important matter. Thank you for your visit and look forward to introduce to you our renovated lobby, food & beverages outlets and pool, soon! Most sincerely Francois

Thank you so much for your wonderful score. It is honestly greatly appreciated! It is so nice to hear from our happy customers, it really give us a mega boost of moral to all of us at Lone Pine, The Boutique Hotel by The Beach to keep working harder to serve and provide memorable experiences to all our guests, at time reading other feedback it could be very depressing! Thank you once again a million :-)) Have an awesome time ahead. Most sincerely, Francois