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Anmeldelser av Resorts World Awana

4.5 out of 5
Resorts World Awana
Km13, Genting Highlands, Genting Highlands, Pahang

Anmeldelser

7,0

Bra

Rangering på 10 − Utmerket. 153 av totalt 851 anmeldelser." "
Rangering på 8 − Bra. 342 av totalt 851 anmeldelser." "
Rangering på 6 − Grei. 228 av totalt 851 anmeldelser." "
Rangering på 4 − Dårlig. 74 av totalt 851 anmeldelser." "
Rangering på 2 − Forferdelig. 54 av totalt 851 anmeldelser." "

7,0/10

Renhold

7,0/10

Personale og service

6,8/10

Fasiliteter

6,6/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Evelyn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent stay. Loved the bed and pillows
We stayed for 3 nights and loved this hotel. Reviews suggest it is run down and tired. This was not our experience at all. My only issues were pre arrival. It was not clear at all how to get to the hotel. Cable car? This hotel is actually in the mid hills and you do not need a cable car to get here. You can arrive by bus to the GPO (shops) near the hotel. Then you can either use hotel shuttle bus or use a Grab. The shuttle runs every hour. Leaves the hotel on the hour and from the GPO on the half hour (no service at 7.30pm). The bus is small and it is first come first served. No room for big luggage. Grab cost us 20RM with luggage so we were happy. Soem say you can walk from the GPO to the hotel but I would not recommend it. The traffic is horrendous and the hills are very steep. You get one free cable car ticket per room - not per person. There are shops and restaurants at the GPO but there are so many more at the top of the mountain but the cost is higher. The restaurants in the Awana hotel are good. The Awana Bio Park is not fully open yet as it is undergoing major renovation. Hopefully the Biopark will be fully operational by early 2025. It should be amazing when fully open. Meantime you can take a nature walk with Pat and/or Eddie for 20RM per person at 9am each day. Two hour walk.
Bodde her 3 netter i september 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 – Bra

Chuan Thiam

Bodde her 3 netter i februar 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 – Utmerket

Lili

Forretningsreisende, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice and warm service
There was nice and warm welcome from awana staff. Very good service. Me and my child feel comfortable and safe. Many event in this hotel from morning until night for any ages. The big size bed enough for us. This hotel is near outlet and food place.
Bodde her 1 natt i juni 2023
Svar fra Social Care Team den 19. juli 2023
Dear Lili,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

10/10 – Utmerket

jian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
친절한 직원분들과 깔끔한 숙소~훌륭한 음식~모든게 만족스러웠습니다~다음에 또 가고 싶어요
Bodde her 1 natt i juni 2023
Svar fra Social Care Team den 19. juli 2023
Dear Jian,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

6/10 – Grei

Michelle

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Expensive. But the room quality is not there
Bodde her 1 natt i juni 2023
Svar fra Social Care Team den 19. juli 2023
Dear Michelle,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWA Social Care Team

10/10 – Utmerket

Nio

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great stay
Bodde her 2 netter i mai 2023
Svar fra Social Care Team den 19. juli 2023
Dear Nio,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

2/10 – Forferdelig

Peter

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Whilst I do like Resorts World Awana, my enjoyable experience quickly became extremely painful due to the Car Park situation. Upon returning to the Car Park at around 3am, I had no option but to use touch-n-go to access the carpark (no alternative option as I'm not a "gold" RW member). The next day, I realized that my TnG balance was RM 6 short of the required balance. Seeking a solution, the staff was extremely unhelpful. The solution was to do a 90min round-trip to the Premium Outlets (via bus shuttle at 1hr intervals) to top-up the card at 7-11 and retrieve the car, as no other option was seemingly available. Since we wanted to use the car immediately, we ended up walking to 7-11, which is a painful uphill journey. Overall, this put a huge dampener on the experience, and is frankly terrible customer support and a lousy customer experience. If your hotel car-park ONLY takes TnG, at least have some reasonable option for top-up, or an alternative way to help customers retrieve their car in emergencies (e.g., cash). This whole thing was really dumb and unacceptable
Bodde her 1 natt i april 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 – Bra

KIM FONG

Reiste med familie
Likte: Renhold og personale og service
We had a good stay at Awana. The environment is cleaned. We booked 2 rooms for 3Nights. However, one of our balcony's door's is not able to lock securely. The free shuttle bus frequency of 1 hour interval is too long.
Bodde her 3 netter i april 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Utmerket

MING YU

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Happy for stay for night
Good and clean room for stay for one night, shutter provide from hotel to cable car terminal and outlet mall is good and efficient, but if can increase frequency of shuttle and required to ensure for hotel customer take a ride is better.
Bodde her 1 natt i april 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Bra

Ali

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Utmerket

Mohd Zulfikre

Bodde her 2 netter i mars 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not worth the money
For the price paid I expected more. I had an executive room but it wasn't that glamorous and to get hot water in the shower you had to turn the knob in the cold direction which was confusing.
Bodde her 1 natt i januar 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

2/10 – Forferdelig

Andrea Tsu Tsu

Bodde her 3 netter i januar 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Bra

MOHD SHAHRIN BIN

Bodde her 2 netter i januar 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Bra

Alvin

Bodde her 2 netter i januar 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service og romkomfort
Good place for a few nights
Comfortable beds and good shower, but overall the public areas and hallways looked dated. Also there was a rediculously loud pool party till midnight.
Bodde her 1 natt i januar 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 – Bra

Jesslin

Bodde her 2 netter i desember 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Bra

Abhijeet og Singapore

Reiste med familie
Likte: Renhold
Staff & Service should be better
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 – Bra

Kate

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel room is clean and spacious but pillow is too slow; personal view. Enjoyed the cool air, may consider Awana again when next visit Genting.
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

6/10 – Grei

Devaprasad

Reiste med familie
Likte ikke: Personale og service og fasiliteter
Weather was a pleasant surprise.
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Bra

Fumito

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Spacious & clean room. Transport to Outlet is available. But frequency & capacity of transport bus was limited. Ordered Aglio Olio pasta at the restaurant located in opposition of reception. It was too spicy. Nevertheless, overall evaluation was good. V
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Utmerket

rabhi

Bodde her 1 natt i januar 2023
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Utmerket

ALAN

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
The property has been upgraded and the food and service is excellent. Keep it up!!
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 – Grei

Jenny

Reiste med en gruppe
Likte: Romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Poor Maintenance
The hotel is spacious. Can feel the fresh air. I think due to pandemic period, there’s plenty of upgrade and improvement needed for the hotel. In the room, the soap dispensers were rusty. The kettle was also rusty and I have it changed. The wardrobe is giving way. I stayed on the 22nd floor with a balcony. The room has many many small insects and flying ants.
Bodde her 1 natt i desember 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

10/10 – Utmerket

NAZIMA BINTE

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Bra

Senen

Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 – Bra

mandee

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room size is good with 2 queens bed nice for 4pax reasonable price. Room is bright and clean. I like the new look of Awana, gym is equipped with technogym and have a yoga room with mirror. Restaurant ambient is nice, facing pool wt live band. Food is good. Weekend roast not bad. Happy hour is a good deal! Used to get check out gift (flower/plant) is lovely! But not this trip. cons: mosquitoes at lobby waiting area. construction noise
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 – Grei

Yen Ting

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
The housekeeping of the room not properly done, lots of ants on the table and when asked for makeup room they only made the bed but not clean up the room. The variety of the breakfast limited, which is not worth the money
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

2/10 – Forferdelig

Eileen

Reiste med familie
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Poor experience at Awana
Room wasn’t ready till after 5.30pm n had issues with no heated shower. Was promised 25th floor by Assistant front desk Manager Ms Kay but was given 19th floor instead. There’s only 1 free mini shuttle bus to outlet mall which runs every hour but all guests needed transfer which made the wait unbearable. Hotel does not provide bag storage service after checking out of hotel which is frustrating when u needed to get something at the mall quickly before leaving the hotel totally which is really unacceptable.
Bodde her 3 netter i november 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 – Bra

kai see

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good with the low season price at RM205. The hotel room was newly renovated with greenery view but the public toilet at the lobby was very old and no water supply. Very poor maintenance car park, no lift access to the hotel lobby, feeling unsafe. Bad facilities if you pay at normal room price where might charge at least RM300 - 400/night. Two dining restaurants at the hotel but a slightly expensive with the portion (Awana garden hotpot restaurant) but the view and environment were good.
Bodde her 1 natt i november 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

10/10 – Utmerket

VEERA KUMAR RAMAN

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i oktober 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Utmerket

mohd hakem

Bodde her 1 natt i oktober 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Utmerket

Suhailan

Bodde her 1 natt i oktober 2022
Svar fra Social Care Team den 19. okt. 2022
Dear Suhailan,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

10/10 – Utmerket

KISHORE

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Hotel awana to highlands bus is small and cant accommodate if many people around. Its a drawback. Less frequent service and lesser capacity vehicle
Bodde her 1 natt i august 2022
Svar fra Social Care Team den 19. okt. 2022
Dear Kishore,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWA Social Care Team

10/10 – Utmerket

Harpreet

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent stay
Bodde her 1 natt i september 2022
Svar fra Social Care Team den 19. okt. 2022
Dear Harpreet,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not clean and noisy
My room was dirty. There were several hairs on the bed and in the bathroom. There were some construction sites, so it was noisy and not comfortable.
Bodde her 2 netter i september 2022
Svar fra Social Care Team den 19. okt. 2022
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWA Social Care Team

10/10 – Utmerket

Ellina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Old hotel but have refurbish the amenities and furnitures since then so it is now really aesthetically pleasing. I love that they have the shuttle services to GPO/cable cars. Soo much love for this.
Bodde her 1 natt i august 2022
Svar fra Social Care Team den 23. aug. 2022
Dear Ellina,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

2/10 – Forferdelig

Zi Heng

Bodde her 2 netter i august 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 – Bra

Then Kong

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Didn’t like:Car park need to pay
Bodde her 2 netter i august 2022
Svar fra Social Care Team den 23. aug. 2022
Dear Then,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

10/10 – Utmerket

Yit Meng

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
There is no proper signage pointing to the entrance. I missed the turn in two times. The signboard is not clear and many guests missed the road as there are two entrances side by side and one leads to no mans land. The multi level carpark autopay machines are not in working order.
Bodde her 1 natt i august 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

6/10 – Grei

Muhammad og Singapore

Bodde her 4 netter i august 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Utmerket

Kristine

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
With rm700 spent on food, can sing K at their halal steamboat restaurant (need to book). No free parking, carpark is capped at rm12/parking. Location is near premium outlet (worth going) and strawberry leisure farm. If you are driving, ensure ur break pad is doing fine and you have enough petrol for the trip.
Bodde her 3 netter i juni 2022
Svar fra Social Care Team den 13. juli 2022
Dear Kristine, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

10/10 – Utmerket

Jason

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
👍
Bodde her 2 netter i juni 2022
Svar fra Social Care Team den 13. juli 2022
Dear , Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

2/10 – Forferdelig

stephenie

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i juni 2022
Svar fra Social Care Team den 16. juni 2022
Dear Stephenie, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

6/10 – Grei

KIAN KEONG

Bodde her 2 netter i juni 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Bra

Hong Sing

Reiste med familie
Likte: Renhold og personale og service
the hotel are partly under facelift and still cannot understand why the parking are charge on hotel guest.
Bodde her 1 natt i mai 2022
Svar fra Social Care Team den 16. juni 2022
Dear Hong, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

10/10 – Utmerket

Chin Wang

Bodde her 1 natt i mai 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Utmerket

Fanny

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2022
Svar fra Social Care Team den 23. nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Utmerket

Alvin

Bodde her 2 netter i april 2022
Svar fra Social Care Team den 3. mai 2022
Dear Alvin, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

6/10 – Grei

Verifisert reisende

Likte: Romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Resort World Awana, April 2022
Environment, surrounding, viewing is good. Hotel is aged and rather inconvenience to get to if not driving. Front desk service is average and slow. Equipments are old and need renovation e.g. silicon sealing in wash room are stained with black dots / black straps, room floor has a number od stain patchesthat can be removed with a little effort in cleaning. Overall cleanliness needs big improvements. Disappointment that the trail along/around the golf track is prohibited from walking. Only guided tour is allowed. Walk is opened 2 times a day at 11 am and (I think) 3pm when temperature is mostly undesirable for walks. However, in view of its geological location close to KL and its tranquility it remains a good choice for mini breaks amid big improvement is needed in the hardware.
Bodde her 1 natt i april 2022
Svar fra Social Care Team den 3. mai 2022
Dear Valued Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team