Booked for two nights. Got there first night and there was a bat sleeping there. I immediately abandoned the cabin, let the manager know there was a bat and I left. Never returned. Manager never removed the bat, it’s still there, they claimed they had to wait for wildlife handlers. They only sent a message they had a work order for the bat. Never apologized to me. They see hostile to me when I asked about getting a full refund since I never stayed at the cabin. First they responded by claiming they didn’t handle refunds that I had to call their guest services dept. When I called the guy at guest services (guest disservices?) The guy I spoke too was nasty and accusatory, didn’t apologize, and claimed that they sent me a message on the second day offering to find me another cabin (with two bats in it?). I never saw such a message, so I either missed it or he just lied about it. he suggested it was all my fault because I didn’t say find me another cabin on the second day. I reiterated that I did not stay at the cabin and claimed his manager supervisor would call me. I never got called. This is the most unprofessional treatment I have ever received. Every other time a business has screwed up they have apologized and at least pretended to try to make amends. This is insane.