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Hele hytta

Steamy Soaks, Game Nights, Fireside Chats, Scenic Dining & Downtown Fun Nearby - A Bear's View

Overnattingssted med 2.5 stjerner
Hytte med badeland og boblebad i Gatlinburg

Bildegalleri av Steamy Soaks, Game Nights, Fireside Chats, Scenic Dining & Downtown Fun Nearby - A Bear's View

Kjøleskap, mikrobølgeovn, ovn og kokeplater
Utendørs boblebad
4 soverom, wi-fi (inkludert) og sengetøy
TV og peis
Kjøleskap, mikrobølgeovn, ovn og kokeplater

Anmeldelser

8,6 av 10 –
Utmerket

Hele hytta

4 soverom3 badPlass til 10 personer214 m²

Populære fasiliteter

  • Basseng
  • Boblebad
  • Kjøkken
  • Vaskemaskin
  • Tørketrommel
  • Kjæledyrvennlig

Velg datoer for å se priser

Om dette overnattingsstedet

Hele stedet

Du vil få hele hytta for deg selv, og kommer kun til å måtte dele plassen med de andre gjestene du reiser sammen med.

Steamy Soaks, Game Nights, Fireside Chats, Scenic Dining & Downtown Fun Nearby - A Bear's View

Stunning Scenes Paired with Sips & Snacks

Gather your favorite people for an unforgettable escape to the Smokies at this pet-friendly mountain cabin in Gatlinburg's Chalet Village Resort. With stunning views, cabin charm, and resort extras like pools and tennis courts, this retreat is packed with group-friendly perks. Relax on the deck with a mountain view, enjoy game nights inside, or explore downtown Gatlinburg, Ober Mountain, and the national park just minutes away.

Soothing Soaks, Outdoor Dining & Seasonal Swims

Spend laid-back mornings with coffee in a rocking chair before soaking in the private hot tub or firing up the grill for an alfresco dinner surrounded by the mountains. When you're ready to cool off or get competitive, head to one of Chalet Village's 3 clubhouses for summer pool days, ping-pong matches, and evening basketball games under the lights. Whether you're hiking through the Smokies, checking out Ripley's Aquarium, or sipping cider on the porch, every moment here feels like a classic mountain vacation — cozy, fun, and full of memory-making.

Cozy Fireside Chats & Entertainment for All Ages

Back at the cabin, enjoy a warm fire in the living room, prep meals in the full kitchen, and settle in for movies or pool in the game room. With 3 levels, 4 bedrooms, and 3 full bathrooms, there's space to spread out — plus a second kitchenette downstairs and TVs throughout. Did we mention the private balcony upstairs? It's truly a charming cabin built for connection, comfort, and adventure in every season.

With Chalet Village charm and a prime location in the Smokies, this cabin offers the best of both worlds — mountain seclusion with the excitement of town just minutes away.

📝 Important Notes
• Gravel parking is available for up to 4 vehicles; there are 9 steps to head up to the porch.

• Resort amenities, including community pools, are provided and managed through a third party — typically open mid-May through mid-September. Facilities are closed for maintenance on certain midweek days. Host is not liable for availability, maintenance, downtime, or pool closures under any circumstances.

• Usually, the North Clubhouse keeps its tennis court open year-round; however, this is not guaranteed. Tennis courts typically remain lit until midnight. We encourage you to bring your own tennis equipment.

• Resort playgrounds are only available for kids 12 and under.

• An access pass to use Chalet Village Resort amenities will be provided on a hook inside the property. Please remember to hang this back before your departure; otherwise, a $50 replacement fee will be charged.

Overnattingsstedets fasiliteter

Basseng/spa

  • Boblebad
  • Offentlig basseng

Internett

  • Tilgjengelig i hytta: wi-fi (inkludert)

Parkering og transport

  • Parkering på stedet

Kjøkken

  • Kaffetrakter/tekoker
  • Kjøkkenutstyr
  • Kjøleskap
  • Komfyrtopp
  • Mikrobølgeovn
  • Oppvaskmaskin
  • Stekeovn

Bespisning

  • Spisebord

Soverom

  • 4 soverom
  • Sengetøy

Bad

  • 3 bad
  • Badekar eller dusj
  • Dusj
  • Håndklær (inkludert)

Oppholdsområder

  • Peis
  • Spisebord
  • Stue

Underholdning

  • TV med kabel-/satellittkanaler

Utendørsområder

  • Balkong
  • Kullgrill
  • Utemøbler

Klesvask

  • Vaskemaskin
  • Vaskeritjenester

Komfort

  • Air conditioning
  • Oppvarming

Kjæledyr

  • Kjæledyrvennlig

Tilgjengelighetstilpasning

  • Røykfritt overnattingssted

Tjenester og bekvemmeligheter

  • Begrenset rengjøring

Beliggenhet

  • Nær en dyrehage
  • Nær et helse-/skjønnhetsspa
  • Nær et outlet-kjøpesenter
  • På fjellet

Opplevelser

  • Badeland
  • Biljardbord
  • Spillrom
  • Basketball i nærheten
  • Fjellklatring i nærheten
  • Fornøyelsespark i nærheten
  • Fugletitting i nærheten
  • Hesteridning i nærheten
  • Svømming i nærheten
  • Terrengsykling i nærheten
  • Vinturer i nærheten

Sikkerhetstiltak

  • Ingen info om karbonmonoksidalarm (verten har ikke oppgitt om det finnes noen karbonmonoksidalarm på overnattingsstedet, så det kan være lurt å ta med en selv)
  • Røykvarsler (verten har oppgitt at det finnes en røykvarsler på overnattingsstedet)
  • Brannslukningsapparat
  • Lås med låsefalle

Generelt

  • Beliggenhet på en resort
  • Boenhetens størrelse: 214 kvadratmeter

Lignende overnattingssteder

Eksteriør
The Foxtail Lodge - Bright, open spaces and a hot tub!
  • Basseng
  • Boblebad
  • Kjøkken
  • Vaskemaskin
9.6 av 10, Suverent, 5 anmeldelser
The Foxtail Lodge - Bright, open spaces and a hot tub!

Regler

Innsjekking

Innsjekking fra kl. 16.00
Kontaktløs innsjekking er tilgjengelig
Minstealder for innsjekking er 18 år

Utsjekking

Utsjekking før kl. 10.00

Spesielle innsjekkingsinstruksjoner

Du får en e-post fra verten med instruksjoner for innsjekking og utsjekking
Informasjon fra overnattingsstedet kan bli oversatt ved hjelp av automatiserte oversettelsesverktøy

Kjæledyr

Kjæledyr er tillatt
Servicedyr er velkomne og fritatt fra gebyrer

Barn og ekstrasenger

Barn er velkomne

Arrangementer

Ingen arrangementer tillatt

Røyking

Røyking er ikke tillatt

Viktig informasjon

Viktig å vite

Dette overnattingsstedet forvaltes av en profesjonell vert, og overnattingsvirksomheten er knyttet til vedkommendes bransje, bedrift eller yrke.
Det kan pålegges avgifter for ekstra personer, og denne avgiften kan variere avhengig av overnattingsstedets egne regler
Legitimasjon med bilde utstedt av offentlig myndighet samt kredittkort, debetkort eller depositum i kontanter kan være påkrevd ved innsjekking, i tilfelle det skulle oppstå uforutsette utgifter
Spesielle forespørsler avhenger av tilgjengelighet ved innsjekking og kan koste ekstra. Spesielle forespørsler kan ikke garanteres oppfylt
Det er ikke tillatt å arrangere fester eller andre arrangementer på stedet
Verten har ikke oppgitt om det finnes noen karbonmonoksidalarm på overnattingsstedet, så det kan være lurt å ta med en selv
Verten har oppgitt at det finnes en røykvarsler på overnattingsstedet
Overnattingsstedet har sikkerhetstiltak som brannslukningsapparat og reilelås
Dette overnattingsstedet administreres gjennom vår samarbeidspartner Vrbo. Du får en e-post fra Vrbo med en link til en Vrbo-konto der du kan endre eller avbestille bestillingen din.
Hvis du avbestiller oppholdet ditt, er du underlagt vertens avbestillingsregler. I henhold til EUs forskrifter om forbrukerrett gjelder ikke angreretten ved bestilling av overnattingssted.

Overnattingsstedet er også kjent som

859393

Om området

Kart
Gatlinburg, TN

Hva som finnes i nærheten

  • Ober Mountain - 17 min gange - 1.4 km
  • Gatlinburg konferansesenter - 3 min kjøring - 3.4 km
  • Ripleys Aquarium of the Smokies - 5 min kjøring - 4.3 km
  • Anakeesta - 5 min kjøring - 4.3 km
  • Great Smoky Mountains National Park Headquarters - 5 min kjøring - 5.1 km

Transport

  • Alcoa - Knoxville flyplass (TYS) - 77 min kjøring

Restauranter

  • ‪Ole Smoky Distillery - ‬8 min kjøring
  • ‪Sugarlands Distilling Co. - ‬8 min kjøring
  • ‪Smith & Son Corner Kitchen - ‬8 min kjøring
  • ‪Crockett's Breakfast Camp - ‬7 min kjøring
  • ‪Mellow Mushroom - ‬8 min kjøring

Ofte stilte spørsmål

Har Steamy Soaks, Game Nights, Fireside Chats, Scenic Dining & Downtown Fun Nearby - A Bear's View basseng?

Ja, dette overnattingsstedet har svømmebasseng.

Er det tillatt med kjæledyr på Steamy Soaks, Game Nights, Fireside Chats, Scenic Dining & Downtown Fun Nearby - A Bear's View?

Ja, kjæledyr er tillatt på dette overnattingsstedet.

Hvor mye koster det å parkere på Steamy Soaks, Game Nights, Fireside Chats, Scenic Dining & Downtown Fun Nearby - A Bear's View?

Overnattingsstedet har parkeringsplass.

Når kan man sjekke inn på Steamy Soaks, Game Nights, Fireside Chats, Scenic Dining & Downtown Fun Nearby - A Bear's View?

Innsjekkingen begynner kl. 16.00.

Når må man sjekke ut på Steamy Soaks, Game Nights, Fireside Chats, Scenic Dining & Downtown Fun Nearby - A Bear's View?

Utsjekkingstidspunktet er kl. 10.00.

Hvor ligger Steamy Soaks, Game Nights, Fireside Chats, Scenic Dining & Downtown Fun Nearby - A Bear's View?

Denne hytta ligger i Chalet Village, 3,4 kilometer unna Ober Mountain og 4,2 kilometer unna Great Smoky Mountains nasjonalpark. Dessuten ligger Traffic Light #10 og Ober Gatlinburg taubane kun 5 kilometer unna.

Anmeldelser av Steamy Soaks, Game Nights, Fireside Chats, Scenic Dining & Downtown Fun Nearby - A Bear's View

Anmeldelser

Utmerket

Alle anmeldelser som vises er basert på ekte gjesteopplevelser. Kun reisende som har bestilt et opphold med oss, kan sende inn en anmeldelse. Vi verifiserer anmeldelser i henhold til retningslinjene våre og publiserer alle anmeldelser, både positive og negative.
Mer informasjonÅpnes i et nytt vindu
Rangering på 10 − Utmerket. 19 av totalt 34 anmeldelser.
Rangering på 8 − Bra. 7 av totalt 34 anmeldelser.
Rangering på 6 − Grei. 6 av totalt 34 anmeldelser.
Rangering på 4 − Dårlig. 1 av totalt 34 anmeldelser.
Rangering på 2 − Forferdelig. 1 av totalt 34 anmeldelser.

8,2

Renhold

9,2

Beliggenheten

Anmeldelser

8/10 – Bra

Douglas S.

Likte: Renhold
There were some Bear issues coming on the deck during the night and hanging out most days we were there. Some of the lamps did not work, light switches, electrical plug ins not working. Not what you would expect for a house up for sale. With all that said it had a Wonderful skyline to loof at.
Bodde her 6 netter i oktober 2025

10/10 – Utmerket

Dwight H.

Likte: Renhold
The roads were steep but the neighborhood and house was awesome. Just be aware there are bears. We were there less than 10 minutes and the bears were in the yard. They didn't stay long however.
Bodde her 2 netter i august 2025

6/10 – Grei

Debbie Q. og Minnesota, USA

Great size for large groups, but dated

Our stay included a group of 10 individuals. And the spacious size of the house fit our group well. We never felt like we were on top of each other. We knew from past reviews that the house/decor was dated, but there were some issues that made it seem like the property isn’t being taken care of. There were large water stains on the wall and carpet in the basement bedroom (took up one of the corner of the room) - we understand things happen, but fix it and make it look presentable. Ripped up/shredded carpet in multiple places. In one bathroom, the only mirror was a medicine cabinet on a hinge and it wouldn’t stay closed, so no one could have used it because it stayed all the way open; we had to buy something to fix it so our group could use it. A lot of the outlets in the house were so old, nothing would stay plugged into them. For those folks where bed size matters - this property is not displaying the correct bed sizes. The bedroom that has 2 beds in it - they are both full size beds…not queens! And one of the other bedrooms only has a queen. So, only 2 bedrooms have king sized beds. We had some issues with the WiFi. We were provided with the wrong WiFi network for the house from multiple sources (the paperwork at the house, the check-in email I received, and in a follow up message with the host). We never did get the correct one.
Bodde her 6 netter i juli 2025

10/10 – Utmerket

Karen M.

Likte: Renhold
Awesome cabin with a quick ride to downtown gatlinburg. Only issue was the bears which were everywhere! Beautiful views of downtown gatlinburg and the national park
View from deck
Bear
Mamma bear and baby bear
Mamma bear and baby in tree over our car
Bodde her 7 netter i juli 2025

6/10 – Grei

Lisa G.

60th Birthday Getaway

Originally had booked a cabin on the otherside of Gatlinburg. The day before we were leaving to come, we're informed that the cabin was no longer available. Cabins for you was the host for this property and were quick to give us 2 properties to choose from. In a panic, I chose this one. It seemed from the pics that it would suit our needs. Upon arrival, all looked good but upon further inspection, the cabin needed some work. There were broken tiles surrounding the master bath/shower. The glass doors were flimsy in the other bathrooms and vanities were falling apart. Projector TV down stairs would turn on, but we never figured out how to get sound! Cabins for you was quick to respond to our needs and concerns. The kitchen has all necessary items to cook and plates, mugs, glasses and silverware. But nothing else. No condiments, salt or pepper. Be prepared to bring it with you. Not a Karen, but not what I expected. I wouldn't stay here again.
Bodde her 3 netter i april 2025

10/10 – Utmerket

Judy M.

Likte: Renhold

Nice place to satay

Enjoyed our stay was clean and nice . The first property wasn’t so good but the accumulated us with a very nice place and even gave some of our money back !
Bodde her 2 netter i mars 2025

10/10 – Utmerket

Kimmie G.

Likte: Renhold

December employee trip

Place was aged but very well kept and well taken care of. Very roomy and spacious. We needed dishwasher pods and had to leave dirty dishes in the dishwasher. The place had everything you could need for kitchen supplies. Would definitely rent again for a big group.
Bodde her 3 netter i desember 2024

10/10 – Utmerket

Ryan L.

Likte: Renhold

Wonderful

Be prepared to see bears. They are beautoful and all over the mountain. Property itself was perfect. Had no complaints.
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Jenny G.

Likte: Renhold

Christmas Delight

The house was perfect. It was stocked with everything and more! We went for Christmas and were pleasantly surprised to see a beautiful tree and a house full of decorations. The drive up was a little nerve-wracking (one-lane with far drop-offs) for those of us timid of heights but once we were there the view was outstanding! It was perfect for my parents who were able to stay on the first floor, the upstairs bedrooms for our older teenagers, and the basement for my husband and I who love a cooler room at night. The house is perfectly located close to Ober Gatlinburg, the Dollywood theme park in Pigeon Forge, which was not too far either. We all would stay there again!
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Allen G.

Likte: Renhold

Friends and family

Our family and our friends family stayed 5 nights over Thanksgiving. Was perfect for what we were looking for.
Bodde her 5 netter i november 2023

10/10 – Utmerket

Adam S.

Likte: Renhold

Great get away!!

10/10 across the board and the house had everything you need!
Bodde her 2 netter i november 2023

10/10 – Utmerket

A guest from Ft Mitchell, KY D.

Likte: Renhold

A Bears View

Property was well kept, well stocked with dishes, pots and pans. Beds were very comfortable. Hot tub was usable but the jets didn't all work. Would definitely stay here again!
Bodde her 4 netter i mai 2023

6/10 – Grei

Sherri D. og Farmville

Great location for adults and older children

I booked this property within 10 minutes after out original booking canceled us due to a burst pipe. I'll list out the pros and cons separately instead of rambling. Pros- 1. The view is great. It's basically at the top of the mountain. Those sunsets were gorgeous. 2. The check in process was easy. 3. We saw multiple bears as promised. Despite one causing damage to our vehicle, they were cute. My review does not reflect the actions of the wildlife. 4. The road will spit you out at the end of Gatlinburg or onto the Parkway so it was accessible to local attractions without being bothered by them. 5. Everyone in our party had their own space and the layout was nice. 6. The hot tub was clean. 7. The kitchen appliances were nice and new. 8. Every room had a box fan. Loved that! 9. The kitchen had plenty of items to use. Cons: 1. There were issues that also served as safety hazards. I'm in child protective services so it's my job to assess safety. My daughter is 2 and very mobile. The slats on the main level balcony were spaced out enough for her to slip through. There was no lock on the screen door so we were super vigilant in making sure she did not go on the balcony. It just caused added stress. There was a nail sticking out of the bottom edge of the paneling that my husband had to hammer back in. The upstairs shower was slippery and my daughter slipped and hit her head on the stone edge. She wasn't playing or anything, simply and cautiously stepping in. When we transitioned to the tub downstairs, the coating in the tub was peeling off into the water. There was a piece of broken glass in the floor that was discovered the evening of our arrival. 2. The basement smelled of cat urine after a few days. It had rained a lot so it got rather dank down there. The smell was pretty strong. 3. There was a pile of dog/cat hair on the side of one of the living room chairs. I have no issue with animals but it worried me about the cleanliness. 4. This is personal preference but the beds were too firm for me, my parents and my grandparents. My sons and husband had no complaints. 5. One of the toilets was not bolted down properly-the basement bathroom, I think. 6. The TV in the upstairs left bedroom had issues that ended up resolving but it took a lot of work. That's the bulk of it. The furniture and decor could've used some updating but that wasn't a concern. Everyone has different tastes. I enjoyed the location and the wildlife sightings
Bodde her 7 netter i mai 2022

10/10 – Utmerket

alfonso m.

Likte: Renhold

the haunted house on the hilltop

The overall stay at the cabin was phenomenal with its scenic and immaculate view shining towards the city; even though the doors closing out the blue, which was a mystery. the stay was worth it with its peace and quiet hotub. the only misleading part of the cabin was the everyday seeing a bear.
Bodde her 3 netter i desember 2021

6/10 – Grei

Sam D.

Way too expensive for what was offered. Read the full review

This property is wayyyyy overpriced for what it offers. We paid $3800 to stay for a week here and were really disappointed at how things turned out. Instead of having fun, we had to spend 3 days in the cabin while the maintenance folks tried to fix a number of issues (see details below). We weren't required to be there while they fixed it but we chose to stay as we had to ensure the issues were addressed (but not all issues were resolved). The customer service /property managers were very responsive and we got 20% refund when we complained, but we would have rather stayed some place else. The Good: 1. Very Scenic location 2. Lots of bears. We saw at least one everyday throughout our one week stay 3. Responsive property managers and customer service The Bad: 1. Biggest complaint was that the central AC on both top floor rooms wasn't working. There's a portable AC in one of the top floor rooms but the other one was just way too hot to spend in summer time. 2. The top floor rooms only has one queen bed and two full beds (as opposed to one King and Two queens listed in the Ad). Another review pointed this as well. This is just false advertising. 3. The shower in lower floor bathroom did not work. No water at all 4. Very slow water flow in the kitchen (to the point it was unusable). I had to send video with the open faucet to their maintenance team as they wouldn't believe it. 5. The cabin is very dated and the amenities aren't that great: (a) Porcelain in main level bathtub is chipping all over and blocking the drain. (b) The Carpet near the main level bedroom door is not attached to the floor (c) The BBQ charcoal grill has a completely rusted grate, rendering it unusable.
Bodde her 7 netter i august 2021

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold

Bears all around

Property is dated. Don’t understand why we are charged 289$ for cleaning, if the property is not clean. Once you get over the old house smell and explore the house it’s a good stay. We saw bears and Cubs twice. Drive to property from ski mountain rd is tricky with steep uphill at multiple spots, make sure tires are good on vehicle. I saw vehicles in front of me struggling. House number is only on one side so not easy to find the property, could be fixed easily by property management. There is not much area around the property, backyard is small and other houses are too close.
Bodde her 2 netter i august 2021

2/10 – Forferdelig

John P.

Likte ikke: Renhold

Neglected property with lapsed maintenance

Bedbugs found in lower & main level bedding - we left early. Air conditioning not working on upper level. Air return filters completely clogged with dust/dirt. Hot water not working in upper & lower level shower. Laundry room lights worked intermittently. Exposed wiring on air units in laundry area. Broken chair stuck back together. By far the worst vacation rental in 35yrs of travel.
Bodde her 7 netter i juli 2021

8/10 – Bra

Lance D.

Enjoyable stay.

Views great. Rental very nice but dated. Cleanliness not the best.
Bodde her 6 netter i juli 2021

6/10 – Grei

tonya w.

Likte ikke: Renhold

Gatlinburg was great, house was just ok.

The bed count listed is incorrect. There are 2 kings, 1 queen and 2 full beds. We picked this house because it's listed as having 3 kings. Overall cleanliness is mediocre, do not walk around barefoot on the carpets. Location and view are great, would be nice to have a warning about the drive up, very steep and curvy, no guard rails.
Bodde her 6 netter i juni 2021

10/10 – Utmerket

Verifisert reisende

Likte: Renhold

Anniversary Weekend

Very easy process from booking to leaving. We were celebrating our parents 50th anniversary and we all loved it!
Bodde her 2 netter i juni 2021

8/10 – Bra

Carolyn B.

You’re paying for the view!

Our family of four, stayed here, with a friend’s family of five. We had four adults, two young teens and three kids. All of rooms are very spacious and the kitchen is well stocked. Some beds were better than others, but overall, we all slept well. This house has older finishes, but I believe it adds to the charm of a Gatlinburg vacation. The deck has plenty of seating with a hot tub and spectacular views. We had a bear visitor three times and watched him/her try to get into our vehicles. Don’t forget to keep those doors locked. We arrived in town early and planned to eat and check out the area, until the 4:00 check in time, but received a phone call stating that it would be later than 4:00 for check in, as the cleaners were not finished. We arrived at the house shortly after 4:00 and waited in the driveway for the cleaners to finish. We entered the house around 4:45 but they continued outside, refilling the hot tub. Our other guests didn’t arrive until 5:00, so it really wasn’t a big deal. You could tell the house had been cleaned, very quickly. There was a lot of dust and cobwebs, the sheets were clean, but the bedspreads and shams didn’t look clean. the bathrooms and kitchen were cleaned well. The house did have a faint pet small, after the smell of the cleaning products wore off. The hot tub had been freshly filled, but because is it isn’t treated properly with chemicals and ph adjustments, it got pretty bad, pretty fast. I believe they just empty it after each week, refill it, and throw in the floating chlorine tablets. It did get hot, which was great. We loved using the hot tub in the mornings and evenings. The only thing we had issues with were, the lower level toilet, wasn’t bolted to the floor, the upstairs and lower level showers had very weak pressure (the main level was fine), and the tv in the master didn’t work. The floors are very squeaky and you can hear every step and voice through, to the level below. Overall it was a great place for the price, especially for a large group. The drive up to the cabin is beautiful and adventurous. The view off of the deck was worth every penny! I would rent this cabin again.
Bodde her 7 netter i april 2021

8/10 – Bra

John S.

Likte: Renhold

Happily Disappointed

Property Dated for the price should be newer finishes
Bodde her 4 netter i desember 2020

10/10 – Utmerket

Durwood S.

Likte: Renhold

Very nice place. The only drawback is the access. Narrow, curvy roads.

Very nice, clean and with ample space for my family. Everything we needed was there. Wonderful view of the mountains and Gatlinburg. The roads to the property are very narrow and curvy making driving to the location difficult.
Bodde her 3 netter i desember 2020

8/10 – Bra

Ann A.

Likte: Renhold

First cabin rental, VRBO

Cabin was excellent but instructions were off. Internet login was wrong. Toilet downstairs wasn't bolted to the floor.
Bodde her 3 netter i november 2020

4/10 – Dårlig

kathy w.

Likte ikke: Renhold

Chalet not what I paid for

This is my email to Erik concerning our chalet trip last weekend and he has yet to respond to me: Well it started out wrong. We arrived at the chalet at 4:05 and there was a red truck in the driveway with trash in the back and the lights were on in the house. I knocked on the door but no one would answer so I called ur office. The lady I spoke to said to use the door code and open the door. I did and there was music playing loud so I was afraid to walk in. I hollered and still no one would answer so my husband walked in and shouted several times yet no one would answer. The house was a wreck. The lady from ur office called the cleaning place and they said they thought check in was 5. The lady told me they would have it cleaned in an hour if I could wait. By this time I was very upset. We had just bought groceries and had other family coming. It was actually 4:50 before they finished cleaning. The lady from ur office would not offer another chalet. She did offer $60 for dinner but we had 8 people and that would not have paid our dinner. She also said she could take some off the cleaning. I was so aggravated by this time I thought that was just not enough! She said she would call me today and see what else she could do but I have not heard a thing from her. When we finally got in my husband went to make him some coffee and the coffee maker had old coffee grinds in it and wasn’t cleaned out. My daughter said there was hair and makeup on her pillow. We have 1 kitchen towel and between 3 families for 2 days we have 3 towels for each family which isn’t enough. We went to use the hot tub and one of the knobs blew off and water went everywhere. Also the jets were not working either I called ur office and the lady sent a guy last night at 9pm to temporarily fix it. The beds are hard, the living room furniture is very uncomfortable due to being so old, and just to let u know the upstairs screen door isn’t in good shape either and it was like that when we got there. I have taken some pictures of these things should u need them as proof. We are making the best of this situation with what time we have but we have stayed in 10 chalets now over several years and I have to say this one is the worst. It really needs an upgrade and for all the trouble we have experienced I believe we deserve a refund. If only someone would respond to me
Bodde her 2 netter i oktober 2020