Hoteller i Gates Mills

«Room was nasty smelling and looking but “clean.” The staff was not receptive to my issues during the blackout. There was no pool or gym like the website said had. There was no breakfast just a brew of bad coffee»

«Even though we booked through Expedia a warning that they had no power would have been nice so we were not scrambling to find another hotel. Staff laughed it off and said we could sleep in the cold dark rooms until power was eventually restored. Not very professional about the situation. This is a shame as we have stayed there before and thoroughly enjoyed it, but now we will never stay there again and hopefully more prospective patrons will follow suit.»

«Hair in the sink upon check in pool closed (one of the reasons we chose hotel) absolutely no hot water vin shower luke warm at best. Jacuzzi in room absolutely filthy and hot water barely got hot. Extremely disgusting for the price we paid!»

«Tv didn’t work im afraid. It was late so didn’t bother about it. Otherwise it was a place to sleep.»

«The staff was welcoming and helpful. Breakfast was excellent Room very clean, and bed comfortable. Definitely would stay there again»

«The heater makes noise turning on and off so it's a little disturbing but the workers are very helpful and hard working.»

«Super clean and the breakfast was very good »

«Good over all»

«Clean and convenient »

«The rooms were much nicer than I expected for the price. I would stay here again. »

«I don’t like the breakfast nothing to eat they need more items to put it.rooms are big and precious but noisy at night cause right beside the highway .i probably skip this hotel next time I prefer Marriott hotels »

«We did not get to the pool. The breakfast was good. Beds were comfortable. Staff was friendly. No complaints and it met our need for a one night stay. »

«The room is perfect. It's so much more affordable than the other dozen hotels in the area. We were just evicted from my home after my identity was stolen. My landlord lied and stole EVERYTHING from my home, cars, and family and our stay here is the first time we have felt safe in months. The staff are soooo kind and friendly that our youngest wants to live HERE FOREVER!!! THANK YOU 10/5 STARS ⭐⭐⭐⭐⭐»

«Very clean room, quiet and a good place to stay for a night's sleep. Internet was not good, because of a storm so unusable. TV options limited. No access to streaming services. But if you want a good night's sleep at a super reasonable rate, stay here. There is a gas station/plaza with breakfast options that are better than most motels offer right next door so the lack of free breakfast was not a problem.»

«Staff was very helpful and the new renovations were great »

«Pool closed didn’t visit gym. TV kept freezing asked for trash and new towels after first night Denied»