Luksusrom, 1 kingsize-seng (Pondside) | Sengetøy av topp kvalitet, skrivebord og strykejern/-brett
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Anmeldelser av Rainbow Ranch Lodge

3.5 out of 5
Rainbow Ranch Lodge
42950 Gallatin Rd., Gallatin Gateway, MT

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 187 av totalt 285 anmeldelser." "
Rangering på 8 − Bra. 49 av totalt 285 anmeldelser." "
Rangering på 6 − Grei. 28 av totalt 285 anmeldelser." "
Rangering på 4 − Dårlig. 8 av totalt 285 anmeldelser." "
Rangering på 2 − Forferdelig. 13 av totalt 285 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,4/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Joan Bowmer

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful setting. Quiet. Wonderful staff.
Bodde her 1 natt i mai 2024
Svar fra Warmly, The Ranch Ambassador den 10. mai 2024
Joan,We're so pleased that you had a wonderful relaxing time with us at the ranch and hope you're able to visit us again soon!

10/10 – Utmerket

Shannon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place is a hidden gem! Located on the beautiful and tranquil Gallatin River, it near the highway but has the feel of seclusion. The staff are all amazing. I can’t say enough good things about Rainbow Lodge. We felt like we had the place to ourselves but there were other guests present. The rooms are absolutely gorgeous. The bed was comfy and the fireplace made it even more relaxing. We stayed in Osprey and had a beautiful view of the pond. Wildlife wanders on the property at dawn and dusk. The breakfast is the best I’ve ever had! It was made to order and was delicious. The staff were great at suggesting local places to sightsee and were so hospitable. If I could give Rainbow Ranch more than 5 stars I would. We will be back. It was our favorite place to stay hands down!
Bodde her 5 netter i april 2024

10/10 – Utmerket

Rostyslav

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place to stay, close to big sky ski
Bodde her 3 netter i mars 2024
Svar fra Warmly, Ranch Ambassador den 6. mars 2024
We're so pleased you enjoyed your stay with us, and hope to see you again when you come to ski in Big Sky!

10/10 – Utmerket

Devan

Bodde her 1 natt i oktober 2023
Svar fra Warmly, The Ranch Ambassador den 6. nov. 2023
Devan,Thank you for the great rating 10 out of 10! We really appreciate it!

10/10 – Utmerket

Jean

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was really helpful when we had to leave a day ahead of our checkout due to a winter storm. The grounds of this facility were beautiful and I wish we could have stayed and enjoyed it and the restaurant. I would certainly like to go back.
Bodde her 3 netter i oktober 2023
Svar fra Warmly, The Ranch Ambassador den 30. okt. 2023
Jean,Sorry you had to cut your trip short, but certainly hope to see you in the future, when the weather cooperates!

10/10 – Utmerket

Raymond G

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Warmly, The Ranch Ambassador den 30. okt. 2023
Thank you for the great score!

2/10 – Forferdelig

john

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Rainbow Ranch Disappointment
We were so excited to stay at Rainbow Ranch. I had been told how wonderful it was. We were in the Buffalo room. The tub was dirty and there were 4 dead flies in the toilet. The water barely trickled out of the bathroom sink and bathtub shower. By the time we checked in staff was gone for the night. The bed was comfortable. Overall for $500 the condition of the room was very poor. I would not recommend staying here. The room (possibly others) needs a serious upgrade. I do not think anything has been changed since the 80s.
Bodde her 1 natt i september 2023
Svar fra Warmly, The Ranch Ambassador den 27. sep. 2023
John,We're terribly sorry that your arrival and stay did not meet your expectations. An issue arose that night with our water system, which went down and we did have to move guests out of that wing the next day, there are definitely challenges with wells and hard water in more remote areas like ours, and bugs can be problematic in the summer by the river. Again we very much care about the experience of our guests and wish yours would have met all your expectations.

6/10 – Grei

Billy

Likte: Romkomfort
Likte ikke: Renhold og personale og service
Not worth the price
First, if you’re closing your kitchen to guests due to an event it would be appropriate to inform them of that when you receive notification of their reservation rather than waiting until they arrive. Second, the jets on the bathtub were all coated in bright orange grime. Some bleach and a sponge would have cleaned that up pretty easily. If they’re not cleaning the east spots it makes me question the hard to clean spots. For the cost of this room I would recommend going elsewhere. The lack of cleanliness and being told at checkin that we would not be allowed to dine there were both off putting. Not to mention the stink eye we received from a few folks at their event, a wedding I believe, when they saw us walking our dogs.
Bodde her 1 natt i september 2023
Svar fra Warmly, The Ranch Ambassador den 30. okt. 2023
We should have done better!Our Sincere Apologies!

10/10 – Utmerket

Christopher

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i august 2023
Svar fra Warmly, The Ranch Ambassador den 27. sep. 2023
Thank you for the 5 Star Rating!

10/10 – Utmerket

KATHRYNN

Bodde her 2 netter i august 2023
Svar fra Warmly, The Ranch Ambassador den 27. sep. 2023
Thank you for the 5 out of 5 Rating!

2/10 – Forferdelig

Michael

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i juli 2023
Svar fra Regards, Ranch Ambassador den 3. aug. 2023
Michael,I am very sorry that you could not stay with us, because of a glitch with the Expedia booking system, that was out of our control, but our GM Thomas went above and beyond to connect with you and be gracious while you were in town, which is more than most establishments would do. Again, we were sorry for something that was not our fault, your irritation should have been directed at Expedia.These reviews definitely hurt business, so if hurting our business somehow elevates your disappointment of not getting to stay with us,mission accomplished. We truly wish your experience had been different!

10/10 – Utmerket

James

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juli 2023
Svar fra Warmly, Ranch Ambassador den 29. juli 2023
James,We glad you enjoyed your stay with us at Rainbow Ranch and hope you'll come and visit us again very soon!

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Such a beautiful property, hated to leave! The Riverside rooms are the best! Loved the big river right out back
Bodde her 1 natt i juli 2023
Svar fra Warmly, Ranch Ambassador den 26. juli 2023
James,We so pleased that you enjoyed your stay with us, and hope you're able to come and visit us again soon!

10/10 – Utmerket

Brian

Bodde her 2 netter i juli 2023
Svar fra Warmly, Ranch Ambassador den 24. aug. 2023
Brian,We're so pleased that you had an outstanding stay with us---we look forward to you visiting us again in the future.

10/10 – Utmerket

Kim

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This place was located in a beautiful spot against the river and with walking trails close by. The scenery was amazing. Staff made us an outdoor fire when we requested. It was great R and R
Bodde her 2 netter i juli 2023
Svar fra Warmly, Ranch Ambassador den 6. juli 2023
Kim,We're so pleased that you enjoyed your stay with us and hope you'll come visit the ranch soon!

10/10 – Utmerket

Abel

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The place is great to rest and relax. It is quiet, and the people are nice.
Bodde her 4 netter i juni 2023
Svar fra Warmly, Ranch Ambassador den 2. juli 2023
Abel,Thank you for the kind words and we're so pleased you enjoyed your stay with us!

8/10 – Bra

Jill

Bodde her 1 natt i juni 2023
Svar fra Warmly, Ranch Ambassador den 26. juli 2023
Thank you for staying with us at Rainbow Ranch Lodge, and so happy that you enjoyed your time with us!

10/10 – Utmerket

Shana

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was a very quiet, clean and beautiful place to stay. The back deck overlooks the River .So relaxing to just sit there and listen to the sound of the flowing water. Loved the real wood burning fireplace too! Staff was super nice and accommodating.
Bodde her 1 natt i juni 2023
Svar fra Warmly, Ranch Ambassador den 19. juni 2023
Shana,We're so pleased that you enjoyed your stay with us at the ranch!Please come and visit us again when you can!

10/10 – Utmerket

donna

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing views and customer service.
Bodde her 2 netter i mai 2023
Svar fra Warmly, Ranch Ambassador den 30. mai 2023
Donna,We're so pleased that your stay with us was wonderful, and we hope you'll be able to visit us again very soon!

10/10 – Utmerket

Colleen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2023
Svar fra Warmly, Ranch Ambassador den 26. mai 2023
Thank you for the outstanding review Colleen! We look forward to you coming back to see us again, hopefully very soon!

10/10 – Utmerket

peter

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
everything was well maintained.
Bodde her 1 natt i mai 2023
Svar fra Warmly, Ranch Ambassador den 16. mai 2023
Peter,Thank you for the great review! Please come visit us again!

10/10 – Utmerket

George

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fantastic property. Very clean and accommodating. Nice facility and the breakfast was very good. I hope to be able to stay here again. Thank you
Bodde her 1 natt i mai 2023
Svar fra Warmly, Ranch Ambassador den 16. mai 2023
George,Thank you for the great review! We look forward to seeing you again next time you travel to the area!

10/10 – Utmerket

jody

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2023
Svar fra Warmly, Ranch Ambassador den 25. mai 2023
Thank you, Jody for the great review! We hope you're able to come visit us again very soon!

6/10 – Grei

Minnie og Los Altos

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
I have mixed feeling about this property. We went in early April when the area was covered in snow & the property is minimally staffed. Icy stairway & driveway were hazard traps. Broken jacuzzi tub & dusty light fixture in the bathroom were questionable. Staff were friendly but poorly trained in follow-up communication. Otherwise, the location is beautiful & the property looked like the promo photos.
Bodde her 3 netter i april 2023
Svar fra Warmly, Ranch Ambassador den 11. apr. 2023
Minnie,Thank you for taking the time to give us your honest feedback and impressions, we appreciate and always try to learn and improve. Hope you were able to enjoy the beauty of our snowy Spring weather and Big Sky.

10/10 – Utmerket

Zach

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2023
Svar fra Warmly, Ranch Ambassador den 11. apr. 2023
Thank you for your great review!

10/10 – Utmerket

mark

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location, the look and the amenities were perfect
Bodde her 4 netter i mars 2023
Svar fra Warmly, Ranch Ambassador den 29. mars 2023
Thank you so much for your feedback, and we hope to see you again!

10/10 – Utmerket

Michele

Bodde her 2 netter i februar 2023
Svar fra Warmly, Ranch Ambassador den 29. mars 2023
We're so pleased you enjoyed your stay with us!Please come again!

10/10 – Utmerket

Tamara

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very romantic, cozy, and luxurious!
We enjoyed everything about the property. The staff was warm, friendly, and helpful! The room was luxurious and comfortable. The view from the room was beautiful. We really enjoyed the wood burning fireplace. I would definitely stay here again!
Bodde her 3 netter i januar 2023
Svar fra Warmly, Ranch Ambassador den 14. feb. 2023
Tamara,Thank you for the kind review, and we're so happy that you had a lovely stay with us! Look forward to seeing you again!

8/10 – Bra

Denis

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved literally everything about staying here in regards to our room and the facilities and services to our room, aside from fairly underwhelming experience with service in the restaurant. Breakfast buffet was amazing, but service in the afternoons and evenings in the lounge and restaurant for dinner was often painful, from incredibly slow service while not too busy, to forgetting orders as well as not understanding how to charge the room.
Svar fra Warmly, Ranch Ambassador den 5. jan. 2023
Denis,Thank you for your feedback, we always try to learn and improve from our guest's experiences. We've certainly struggled with staffing and turnover the last year and have further to go so that our staff handle their work well and efficiently. We're pleased that you enjoyed the other aspects of the property during your stay, and hope you will travel our way again!

10/10 – Utmerket

Karis

Bodde her 3 netter i desember 2022
Svar fra Warmly, Ranch Ambassador den 5. jan. 2023
So happy that you enjoyed your stay with us! We look forward to the next time you come this way!

10/10 – Utmerket

Elizabeth

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Snowy December
Planned a couples getaway to see snow in December and this trip and lodge did not disappoint. There was a slight issue with our room when we arrived, but the staff made it right and moved us into another room. Location was technically in Big Sky but outside of the main area where all the huddle and bustle is. Loved the location. Breakfast was included and delicious. Great little place outside of town! Restaurant is also very good.
Bodde her 4 netter i desember 2022
Svar fra Warmly, Ranch Ambassador den 5. des. 2022
Elizabeth,Thank you so much for visiting us! It's a quieter time of year, but so beautiful as you witnessed! We look forward to see you again!

10/10 – Utmerket

Mark og Monrovia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2022

2/10 – Forferdelig

Renato

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2022

10/10 – Utmerket

Scott

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing views, the room was clean and very comfortable. The staff was friendly and helpful. The restaurant was some of the best food I’ve ever had. The only issue was the hot tub for star gazing was not working.
Bodde her 3 netter i august 2022

10/10 – Utmerket

Alison

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely stunning location. Very comfortable, clean rooms. Very friendly. Delicious food.
Bodde her 2 netter i august 2022
Svar fra AGM, Rainbow Ranch Lodge den 18. aug. 2022
Alison, We are glad you enjoyed you stay. Thank you for the kind words.

2/10 – Forferdelig

Leo

Bodde her 1 natt i juli 2022

2/10 – Forferdelig

Sandrine

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel laissé à l'abandon
Bodde her 3 netter i juni 2022
Svar fra Warmly, Ranch Ambassador den 28. juni 2022
Sandrine, Our sincere apologies for the mistake of checking you into this room instead of a prepared room. We are finishing up with the remainder of two months of renovation to our rooms and property, and by mistake you were assigned to the wrong room! Of course we would never wish for this to be your experience...

10/10 – Utmerket

Mary

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We arrived to the property the day that Yellowstone had to close down and the rivers were flooding. The staff was extremely helpful and pleasant despite being overwhelmed with rising water. Our room was exceptionally clean and comfortable. Breakfast was the best we had the entire time we were in the Yellowstone/Grand Teton area. We would love to stay again at a later time.
Bodde her 1 natt i juni 2022
Svar fra Warmly, Ranch Ambassador den 28. juni 2022
Mary, Thank you so much for your kind words regarding your stay with us, during such an epic time for Yellowstone and the Gallatin Valley. Glad you were tucked in safely with your accommodations and a hearty breakfast. Please come visit us again when you can stay longer!

2/10 – Forferdelig

Jean

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was being re-roofed, the restaurant was closed, the T.V. didn't work, there was a water leak in the space next to our room and they had a high-powered blower going 24 hours a day, the manager promised to give us a complete refund but then claimed that due to her printer not working she would have to email it to us. She has not refunded our money. There were workers all over the place and you had to crawl over construction debris.
Bodde her 2 netter i mai 2022

10/10 – Utmerket

Marjorie Ann

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great room, spacious and well decorated. Beautiful grounds. Great breakfast.
Bodde her 1 natt i mai 2022
Svar fra Ranch Ambassador den 28. juni 2022
Marjorie, Thank you for taking the time to send a note on your stay with us. We hope to see you again in the future!

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Nobody was there to great us. The rss red t’aidant was closed on Monday and Tuesday. We didn’t know that.
Bodde her 1 natt i april 2022
Svar fra Warmly, Ranch Ambassador den 28. apr. 2022
Thank you for taking time to share your thoughts, we're very sorry that our restaurant was closed and you were unaware ahead of time. Hopefully you were able to have dinner in Big Sky town center at one of the restaurants and do a bit of exploring. During the shoulder times of year are staffing levels can be challenging. Again our apologies!

6/10 – Grei

Robert

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
True to its name this is a very real ranch. Lots of old dated wood furnishings and building. Our room was not cleaned very well. The breakfast is very very salty. The dinner is okay fine dining but the price is quite high for what you get. Best to think of this place as outdoor camping in cabins.
Bodde her 6 netter i mars 2022
Svar fra Warmly, Ranch Ambassador den 21. mars 2022
Robert--we always appreciate well intended feed-back. We truly wish we would have met your expectations in all areas. Thank you for taking the time to share your thoughts...

10/10 – Utmerket

Rebecca

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property and really nice staff. Rooms are bigger than the pictures. Thanks for the great stay! Will definitely be returning.
Bodde her 2 netter i mars 2022
Svar fra Warmly, Ranch Ambassador den 10. mars 2022
Rebecca, Thank you for your kind words and we're delighted that you enjoyed your stay at Rainbow Ranch Lodge. We look forward to seeing you next time you come back!

4/10 – Dårlig

Benjamin

Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This may have once been a nice place, and from the outside it looks very nice, but whoever is running it has let run into the ground. The bathroom was arguably the dirtiest, most in disrepair one I’ve ever had for a hotel. Care about safety? Then bring your own smoke alarm to place in the hole in the ceiling with exposed wires where one should be. No one will ever come by to empty trash or provide towels. The carpets aren’t vacuumed and there are cobwebs everywhere: light fixtures, bedroom, bathroom. The bath robes for going to hot tub may exist, some people had them, but not in the room we stayed in. On the plus side, the breakfasts are good so long as they still have coffee, which they ran out of one day at 9am.
Bodde her 6 netter i mars 2022
Svar fra Warmly, Ranch Ambassador den 10. mars 2022
Benjamin, Always appreciate our guests feedback and certainly try to learn from our mistakes. Our sincere apology that your stay was not all that you expected. Regarding safety, the wires that you saw are due to our current upgrades to the smoke and carbon monoxide detectors. We're in the process of hardwiring those in all of our rooms, and have the battery operated ones in the room until the project is completed. Due to changes during covid and current staff shortages in our area, refreshes have been done upon request, not automatically, and with a quick call to the front desk we would have been happy to bring you robes and more towels. Regarding the bathrooms, we understand they are very tired, and that's why in April we will be gutting and renovating them which we are very excited about. We hope you will plan to try us again in the future so that we can leave you with an outstanding experience second time around.

2/10 – Forferdelig

Tiffany

Bodde her 3 netter i januar 2022

10/10 – Utmerket

Brandi

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. Comfortable rooms. Friendly staff.
Bodde her 1 natt i mars 2022
Svar fra Warmly, Ranch Ambassador den 8. mars 2022
Brandi, Thank you for your kind words and so pleased that you enjoyed your time at Rainbow Ranch! Hope to see you next time you travel our way...

8/10 – Bra

Julia

Forretningsreisende
Likte: Renhold og romkomfort
Beautiful location. Cozy. In need of some repairs. Door handle was very lose and sink wouldn't drain well. No one came to clean our room while we were staying there for three days, so we had a full trash can. The breakfast was delicious and the hot tub was lovely.
Bodde her 3 netter i februar 2022
Svar fra Warmly, Ranch Ambassador den 5. mars 2022
Julia, Thank you for your feedback and so glad you enjoyed your stay at the ranch. Apologies for lack of room refresh, during the pandemic we have limited our in room services as a precaution, but should certain be more transparent. Hope your travels will bring you back our way again...

10/10 – Utmerket

David

Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
hot tub and grounds are very nice / peaceful
Bodde her 1 natt i mars 2022
Svar fra Warmly, Ranch Ambassador den 3. mars 2022
Thank you for the nice review! So glad you enjoyed the peaceful setting and soaking in the hot tub!

8/10 – Bra

Theodore

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2022
Svar fra Warmly, Ranch Ambassador den 27. feb. 2022
Thank you Theodore and we look forward to you visiting us again soon!

6/10 – Grei

randy

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I hope the owner reads this post!
The service at location was almost no existent. So sad because it was a cute place with wood burning fireplace. It said call front desk to have them make your fire but no one was ever at number. Why you would not have someone on site and at desk during normal business hours? The owners really should look into who they have running this Place and if the are running it then please sale it to someone who cares about service. The waitress on Valentine's day dinner was either on drugs or really lost because the have 5 items total on menu I could remember it after reading it once then she can't? Would you like app but the didn't have anything that day. Just a bad look and for cost I expect better. Again it is a beautiful place and with a few changes in there service staffing, meaning people actually at location not playing around it would be an awesome place. They had a lady when we checked in on Monday and younger girl both seemed great but went major down hill from there to Friday when we left. The long post should show that our trip means a lot to me and how the service of this beautiful place reduced our experience.
Bodde her 4 netter i februar 2022
Svar fra Warmly, Ranch Ambassador den 22. feb. 2022
Randy, We are so sorry that this was your experience, on Valentine's day no less. It won't change your experience, but we had numerous staff both front of the house and in the kitchen that called out sick that morning, and we're already running very thin due to the ongoing staffing crisis. Instead of calling and cancelling everyone's reservations we did try to rally and do our best to take care of guests, tough decision either way. Again we apologize for not meeting your expectations, and hope you'll consider trying us again in the future, we truly care and want our guests to have exceptional experiences at the ranch.