The staff are extremely accommodating and speak multiple languages. They have tons of local information posted in the shared lounging area, and a stand with local tourist pamphlets. They have a shared luggage area that you can use before and after check-in. It has a cool style, and it's very clean. The location is in a very central area, you can easily walk to cank city or the Tenjin area in 10-15 mins.The only small complaint is the futon in the capsule isn't as thick in others i've stayed in, but you can just use you blanket as a cushion.