Dear Jihlisng, Thank you for choosing us. Our aim is to provide a flawless hotel experience to all the guests who enter our door. Apologies if this was not your experience and for the inconvenience caused by the key card issues that prevented you from accessing the rooms. We will instruct our team to check the entire hotel's locks and keys. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Shaizaz, Thank you for your positive response! We are delighted that your stay was exceptional from start to finish. We appreciate your remarks on the team. Having you at Extended Stay America is a pleasure, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Bharath, Thank you for reviewing your experience and highlighting our location. Please know that in the future, our knowledgeable associates will be happy to recommend restaurants, shopping, and local area attractions to make your experience here the best it can be. Thank you for being our guest. We hope to have the opportunity to assist you on your next visit and help make your stay enjoyable. We look forward to your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Walden, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. Ensuring our guests' comfort and safety is paramount to us, and we sincerely apologize for any inconvenience you may have experienced. In line with this commitment, we maintain security on our premises to safeguard all our guests. Rest assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Nicole, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Jesusa, Thank you so much for your outstanding review. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you enjoyed the staff. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely, Hotel Management

Dear Kurt Francis, All of us here at Extended Stay America greatly appreciate your kind comments and excellent rating. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management

Dear VENKATA SUBBA RAO, Thank you for sharing your feedback with us. We apologize if our facilities did not meet your expectations. We appreciate our guest's valuable input as we continually strive to grow and improve our guest's experience. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

Dear VENKATA, We appreciate your feedback regarding your recent visit to our hotel. We are disheartened to learn of your dissatisfaction with the quality of our facilities and apologize for any inconvenience this may have caused you. We value your feedback and take it seriously in our efforts to improve the guest experience. Please be assured that we will look into this matter and take appropriate measures to prevent such issues from arising. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Lucy, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Nicole, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Veronica, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry for your disappointment with the lack of a coffee maker and the unavailability of coffee. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Alexandra, Thank you for sharing a review of your stay. We understand your experience may have been less than ideal due to noise disturbances. While we regret the inconvenience, please know that noise levels can sometimes vary from stay to stay and may be outside the hotel's control. We appreciate your feedback and will continue to make efforts to ensure a comfortable experience for all our guests. We hope you will reconsider and give us another chance in the future. Your comfort is important to us.Sincerely,Hotel Management

Dear Omar, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and the department associates to ensure further improvements. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. Please be assured we will address these issues with the concerned for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Marsha, Thank you for staying with Extended Stay America and reviewing your hotel experience. We're glad you loved our clean suites, and your kind words noting your satisfaction with our associates' gracious hospitality are most appreciated. We'll take note of your feedback regarding the room's condition and consider it for future updates and repairs. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Nicole, All of us here at Extended Stay America greatly appreciate your kind comments. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management

Dear Vivian, Thank you for sharing your feedback with us. We are glad to hear that you found our front desk staff nice, but we are sorry to hear that you had a negative experience with our supervisor. We take all guest feedback seriously and apologize for any inconvenience or discomfort caused by this incident. Regarding the issue with the payment, we apologize for any confusion or miscommunication that may have occurred. We value your feedback and will use it to improve our services and facilities. Thank you for choosing our hotel, and we look forward to welcoming you back with a much-improved experience.Sincerely,Hotel Management

Dear Vivian, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management