Lobby-lounge
Sjekk tilgjengelighet

Anmeldelser av Candlewood Suites Fredericksburg, an IHG Hotel

2.5 out of 5
Candlewood Suites Fredericksburg, an IHG Hotel
4821 Crossings Court, Fredericksburg, VA

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 178 av totalt 388 anmeldelser." "
Rangering på 8 − Bra. 88 av totalt 388 anmeldelser." "
Rangering på 6 − Grei. 40 av totalt 388 anmeldelser." "
Rangering på 4 − Dårlig. 34 av totalt 388 anmeldelser." "
Rangering på 2 − Forferdelig. 48 av totalt 388 anmeldelser." "

8,0/10

Renhold

8,4/10

Personale og service

7,0/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Joe

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quick check-in/out, very friendly staff.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Darnel

I booked and paid online. When I arrived at the property they said that I had to pay for my room. When I told them that I booked through a third party they stated that they only received a room request and not payment. So I was charged again so they could assign me a room. Thus is completely unacceptable. Next ti.e I will just book with the property.
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Eric

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked the walk in shower and didn't like the pet hair on the floor and the side of the bed up against the wall
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Rogelio og Earlysville

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
There were cops in the hotel due to roudy guests. Not a safe area. The manager was very supportive and even called around other hotels for me. Thanks to that manager I was able to stay in a safer property.
Bodde her 1 natt i april 2024

6/10 – Grei

Kathleen og Henrico

Bodde her 1 natt i april 2024

2/10 – Forferdelig

Sheena

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Checked into a room that was already occupied.
Bodde her 1 natt i april 2024

10/10 – Utmerket

deborah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was a quick stop but perfect
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Shaniquia

Reiste med partner, Reiste med kjæledyr
Likte ikke: Overnattingsstedets bygg og tilstand
I had to change my room multiple times. Whoever cleaned the room left their hair all throughout the bed. There was hair all throughout the room and bathroom. The rooms and hallways smelled horrible. I will not be returning.
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Jeffrey

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was dirty and smelled horrible
Bodde her 1 natt i mars 2024

4/10 – Dårlig

jasmine

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i februar 2024

8/10 – Bra

steven og fair lawn

Likte: Personale og service
Close to the highway could be loud at times. Room did smell like smoke but not overpowering. Staff very helpful
Bodde her 3 netter i februar 2024

10/10 – Utmerket

George

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Christopher

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice play to stay
Bodde her 1 natt i januar 2024

8/10 – Bra

Cody

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Over all, it was a decent experience. The staff at the hotel was attentive and pleasant.
Bodde her 3 netter i januar 2024

10/10 – Utmerket

Jason

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

8/10 – Bra

Ryan og King George

Reiste med familie
Likte: Renhold og personale og service
Property you can measure cleaning and carpet change. Staff was great though. Rachel was very helpful
Bodde her 1 natt i januar 2024

8/10 – Bra

Patricia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Recommend
Great value; clean, comfortable; easy access from I95.
Bodde her 1 natt i januar 2024

6/10 – Grei

Renae

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Dennis

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overnight stay
My only complaint would be the water pressure was not that great
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Grafton

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely
Bodde her 1 natt i desember 2023

6/10 – Grei

Samuel

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
There were roaches in my room..i told the front deck..they said someone would be contacting me by phone or, emai. I haven't received either yeti
Bodde her 1 natt i november 2023

8/10 – Bra

Paula

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Watch your credit card
The hotel itself was fine, but I was not happy when the credit card I provided was ran for $50 then another charge for $12.31 within an hour of checking in and we hadn’t used a thing!! Still trying to get that handled!😡Oh there was an issue with a bag of garbage sitting in the hallway all the time we were there.
Bodde her 1 natt i oktober 2023

2/10 – Forferdelig

Michael

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Almeda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very friendly, rooms are cozy, smoke smell is a bit strong, but, the staff gave us air fresheners. Everything is close by, but, the traffic is CRAZY!!!!! I would DEFINITELY CHOOSE CANDLEWOOD SUITES as a place to STAY.
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

jose

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a great experience. staff was very friendly.
Bodde her 2 netter i september 2023

10/10 – Utmerket

Joseph

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy to check in - very friendly staff- beds were comfortable- requested a king size bed or two queens but only one queen available and it was fine. Bathrooms were very clean. Really liked the sound machine that was in the room. Helps to block out any noise so my dog doesn’t bark - keeps her nice and calm. Thinking about buying one for us.
Bodde her 1 natt i august 2023

10/10 – Utmerket

Melissa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i august 2023

2/10 – Forferdelig

Angie

Reiste med familie
Likte ikke: Fasiliteter
We were a late check in because of traffic & gave a smoking room even though I reserved non smoking! Room smelled so bad!
Bodde her 1 natt i august 2023

8/10 – Bra

Janet

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
I just booked a one night stay. The only thing I would have asked for is coffee in the lobby.
Bodde her 1 natt i august 2023

4/10 – Dårlig

Mark

Reiste med familie, Reiste med kjæledyr
Likte ikke: Fasiliteter
This hotel left a lot to be desired.
Bodde her 1 natt i august 2023

4/10 – Dårlig

Jill

Reiste med en gruppe
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was hardly anyone available at the front desk, we were there a week our room was not cleaned once, it smelled horrible an trying to locate clean towels was almost impossible
Bodde her 6 netter i juli 2023
Svar fra Management den 10. aug. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 – Grei

Paul

Convenient to task at hand. On arrival, room assigned was not ready due to no bedding on mattress; had to go back to desk to get another room. After my one night stay, one elevator out of service and other had no working lights, so walked down four flights of stairs.
Bodde her 1 natt i august 2023
Svar fra Management den 10. aug. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

4/10 – Dårlig

Michelle

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Lots of construction going on around the property. Fire alarm went off at 11:30 PM. No mirror in bathroom. Had an odd vibe. Hotel is mostly cut off from the other businesses in area due to road layouts and traffic volume. Can't walk anywhere safely from this location. Staff was helpful during fire alarm.
Bodde her 1 natt i august 2023
Svar fra Management den 10. aug. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Gone downhill...
We have always searched for candlewood when we traveled as we loved these hotels. As of late, not so much, to the point we probably won't stay at another. When we went to go in our room the door would not work. We had to get a different room, and the only king room they had was a smoking room. We do not like all of our belongings smelling like smoke, but I wasn't paying for something I'm not getting, so I agreed. The room reeked, had stains all over the floors, chairs, and couch. The toilet seat was basically falling off, to the point you had to be very careful or you would end up on the floor using the restroom. Then in the morning we discovered the coffee pot did not work either. We couldn't even notify anyone upon checkout as your to just leave your room key in a box on the desk and there was no one there when we left. My fiance was furious and I was also upset, as these hotels used to be very luxurious and comfortable. Like a little home away from home. Anymore they have become a "what will be wrong this time." We've stayed at others last year that we additionally had issues
Bodde her 1 natt i juli 2023
Svar fra Management den 10. aug. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 – Grei

Gregory

It was ok . Good for price .
Bodde her 1 natt i juli 2023
Svar fra Management den 18. juli 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

10/10 – Utmerket

Victoria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean and great customer service
Bodde her 3 netter i juli 2023
Svar fra Management den 18. juli 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 – Grei

Anand

Reiste med familie
Likte: Personale og service
I liked the help I received by front desk specially a person named Newton. There was an issue with my booking where I booked Twin bed however it was available. Unsure if the issue was with Expedia or Hotel. Nonetheless, we didn't have twin bed on first night and one person from our group has to sleep on floor. Front desk helped us to move into a different room with two beds next day. Other than that everything else was fine.
Bodde her 3 netter i juli 2023
Svar fra Management den 8. juli 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites.

8/10 – Bra

Kalimah

Bodde her 1 natt i juli 2023
Svar fra Management den 25. juli 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

10/10 – Utmerket

Reed

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2023
Svar fra Management den 8. juli 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

10/10 – Utmerket

Elizabeth

Bodde her 1 natt i juni 2023
Svar fra Management den 8. juli 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

2/10 – Forferdelig

Austin

Reiste med familie og små barn, Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Booked a room with two beds. Said they didn’t have two beds when we arrived and couldn’t get one. Walked into the room with a damp carpet and the strong smell of mold and mildew. Main light in the room can’t be turned off because the light switch it broken. Had to duct tape it to get it to stay off. Desk light is broken. Bathroom door doesn’t latch and the lock is also broken. Told me they couldn’t give me a discount or any type of refund because I booked through Expedia.
Bodde her 1 natt i juni 2023
Svar fra Management den 26. juni 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Utmerket

Karen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A great deal
Our room was comfortable and well equipped. Staff was was friendly and efficient.
Bodde her 1 natt i juni 2023
Svar fra Management den 26. juni 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

10/10 – Utmerket

victoria

Likte: Renhold og personale og service
perfect
Bodde her 7 netter i juni 2023
Svar fra Management den 8. juli 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 – Grei

Jennifer og Pink Hill

Bodde her 1 natt i juni 2023
Svar fra Management den 8. juli 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 – Grei

Bianca

Reiste med familie og små barn
Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Wonderful front desk staff. Went out of their way to help. However the room was very dirty. Just didn’t want to complain because they were short staffed.
Bodde her 1 natt i juni 2023
Svar fra Management den 17. juni 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

8/10 – Bra

Gary

Bodde her 1 natt i juni 2023
Svar fra Management den 17. juni 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

8/10 – Bra

Caterah

Reiste med familie, Reiste med en gruppe
Likte: Personale og service og overnattingsstedets bygg og tilstand
there was a dead bug in my fridge.
Bodde her 1 natt i juni 2023
Svar fra Management den 17. juni 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

2/10 – Forferdelig

Lauren

Bodde her 1 natt i juni 2023
Svar fra Management den 26. juni 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 – Forferdelig

Regina

Bodde her 2 netter i mai 2023
Svar fra Management den 26. juni 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 – Bra

Tim

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amuzingly enough, we were put in the same room as we last spent time in. This time there was no smell from the garbage disposal and it was clear when turned on. Additionally, the missing flatwear and dishes had been replaced, and the dishes were clean and put away before we checked in. Seems like some things are definately recovering as the company returns from covid.
Bodde her 2 netter i mai 2023
Svar fra Management den 17. juni 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.