Lobby

Anmeldelser av DoubleTree by Hilton Fort Worth South

3.5 out of 5
DoubleTree by Hilton Fort Worth South
100 Altamesa Blvd East, Fort Worth, TX

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 113 av totalt 245 anmeldelser." "
Rangering på 8 − Bra. 53 av totalt 245 anmeldelser." "
Rangering på 6 − Grei. 36 av totalt 245 anmeldelser." "
Rangering på 4 − Dårlig. 23 av totalt 245 anmeldelser." "
Rangering på 2 − Forferdelig. 20 av totalt 245 anmeldelser." "

8,2/10

Renhold

8,2/10

Personale og service

7,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Emily

Likte: Renhold, personale og service og fasiliteter
The room did not cool very well. I like it very cold when I sleep, I turned the thermostat as low as it would go and it did not even get below 75. Also, the room had 3 decaf and one regular coffee pod. However, it was a decent room, the hotel was decent, and the location was convenient to where I had to be in Burleson. Parking is a little wack, as they told me to park incredibly far away from my room and I had to move the car. No free breakfast. No free parking.
Bodde her 1 natt i mai 2024
Svar fra Mr. Lyons den 27. mai 2024
Thank you for bringing your concerns to our attention. We deeply regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you faced during your stay. [Acknowledge specific issues mentioned in the review].Please know that this is not the standard of service we strive to provide. We are taking immediate steps to address these issues and ensure they do not happen again. Your feedback is invaluable to us as it helps us improve and provide better service to our guests.We would like to make it right and hope you will give us another chance to restore your faith in our hotel. Please contact me directly so we can discuss your experience further and find a resolution.Thank you for your understanding and for giving us the opportunity to improve.

8/10 – Bra

Art

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It’s has a lot of traffic driving by
Bodde her 1 natt i mai 2024
Svar fra Mr. Lyons den 26. mai 2024
Dear Valued Customer,Thank you for taking the time to provide feedback about your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations.Please accept our sincere apologies for the inconvenience and discomfort you experienced. We strive to provide all our guests with a high-quality experience, and it’s clear that we fell short in your case. [Address specific issues mentioned in the review, e.g., "I regret that the room was not up to our usual standards of cleanliness" or "I'm sorry to hear about the noise disturbance you encountered".]We take your feedback seriously and are using it to improve our services and facilities. [If applicable, mention specific actions being taken to address the issues, e.g., "We are currently retraining our housekeeping staff to ensure all rooms are maintained to the highest standards" or "We are working on better soundproofing our rooms to prevent future disturbances".]I would like to discuss your experience further and ensure we make it right. Please contact me directly at [your contact information] so we can address your concerns and hopefully restore your faith in our property.Once again, I apologize for the shortcomings during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future, where we will strive to provide you with a more positive experience.Thank you for bringing these issues to our attention.Warm regards,

4/10 – Dårlig

Duke

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The room
Bodde her 2 netter i mai 2024
Svar fra Mr. Lyons den 26. mai 2024
Dear Valued GuestThank you for taking the time to provide feedback about your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations.Please accept our sincere apologies for the inconvenience and discomfort you experienced. We strive to provide all our guests with a high-quality experience, and it’s clear that we fell short in your case. [Address specific issues mentioned in the review, e.g., "I regret that the room was not up to our usual standards of cleanliness" or "I'm sorry to hear about the noise disturbance you encountered".]We take your feedback seriously and are using it to improve our services and facilities. [If applicable, mention specific actions being taken to address the issues, e.g., "We are currently retraining our housekeeping staff to ensure all rooms are maintained to the highest standards" or "We are working on better soundproofing our rooms to prevent future disturbances".]I would like to discuss your experience further and ensure we make it right. Please contact me directly at [your contact information] so we can address your concerns and hopefully restore your faith in our property.Once again, I apologize for the shortcomings during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future, where we will strive to provide you with a more positive experience.Thank you for bringing these issues to our attention.Warm regards,

6/10 – Grei

Lindsey

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Mr. Lyons den 26. mai 2024
Dear Valued Customer,Thank you for taking the time to provide feedback about your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations.Please accept our sincere apologies for the inconvenience and discomfort you experienced. We strive to provide all our guests with a high-quality experience, and it’s clear that we fell short in your case. [Address specific issues mentioned in the review, e.g., "I regret that the room was not up to our usual standards of cleanliness" or "I'm sorry to hear about the noise disturbance you encountered".]We take your feedback seriously and are using it to improve our services and facilities. [If applicable, mention specific actions being taken to address the issues, e.g., "We are currently retraining our housekeeping staff to ensure all rooms are maintained to the highest standards" or "We are working on better soundproofing our rooms to prevent future disturbances".]I would like to discuss your experience further and ensure we make it right. Please contact me directly at [your contact information] so we can address your concerns and hopefully restore your faith in our property.Once again, I apologize for the shortcomings during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future, where we will strive to provide you with a more positive experience.Thank you for bringing these issues to our attention.Warm regards,

4/10 – Dårlig

Laura

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Parts of the hotel smell like cat pee, Took over two hours to get into a room was transferred to four different rooms within the first two hours because the key fobs were broke, and Was not even put into a room that I paid for. If you have an electric car, there is no charging station Close by. When management was made aware of issues, all they did was offer free breakfast and more inconvenience. Been a hilton honors member for years and will never go back to this property unless it’s last resort.
Bodde her 4 netter i mai 2024
Svar fra Mr. Lyons den 25. mai 2024
Dear Valued Guest,I sincerely apologize for the many inconveniences you encountered during your stay with us. It is deeply concerning to read about your experience, and I assure you that this is not the standard of service we strive to provide.We take your feedback very seriously, and I am addressing each of the issues you mentioned..We value your feedback as it helps us improve. I hope you will give us another opportunity to provide you with the high standard of service that you rightfully expect from a Hilton property.Thank you for bringing these matters to our attention.Best regards,

2/10 – Forferdelig

Jadyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Mr. Lyons den 25. mai 2024
Dear Valued Guest,I sincerely apologize for the many inconveniences you encountered during your stay with us. It is deeply concerning to read about your experience, and I assure you that this is not the standard of service we strive to provide.We take your feedback very seriously, and I am addressing each of the issues you mentioned..We value your feedback as it helps us improve. I hope you will give us another opportunity to provide you with the high standard of service that you rightfully expect from a Hilton property.Thank you for bringing these matters to our attention.Best regards,

10/10 – Utmerket

Preston

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was in a great area and the room was clean.
Bodde her 2 netter i mai 2024
Svar fra Mr. Lyons den 21. mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards

8/10 – Bra

Maria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 23. mai 2024
Dear Valued Guest,Thank you for choosing to stay with us here at the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! We appreciate your feedback, and we look forward to welcoming you back to our hotel.Sincerely,

10/10 – Utmerket

Jerrold

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful and comfortable we enjoyed our stay
Bodde her 3 netter i mai 2024
Svar fra Mr. Lyons den 21. mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,

10/10 – Utmerket

James

Likte: Personale og service og overnattingsstedets bygg og tilstand
N/A
Bodde her 3 netter i mai 2024
Svar fra Mr. Lyons den 21. mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regard

10/10 – Utmerket

Jennifer

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was absolutely wonderful the room was clean and it was so peaceful I will be back thank you for the hospitality
Bodde her 2 netter i mai 2024
Svar fra Mr. Lyons den 21. mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,

10/10 – Utmerket

Guillermo

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
great, very clean, very good treatment and comfortable rooms
Bodde her 1 natt i mai 2024
Svar fra Mr. Lyons den 21. mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,

8/10 – Bra

Isaac

Forretningsreisende
Likte: Renhold og personale og service
Pretty clean decent hotel.
Bodde her 1 natt i mai 2024
Svar fra Mr. Lyons den 21. mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,

10/10 – Utmerket

Jan

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice staff
Bodde her 1 natt i mai 2024
Svar fra Mr. Lyons den 21. mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,

4/10 – Dårlig

Dee Anne

Reiste med familie
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Our stay was suppose to include breakfast and parking but of course it did not. It also said on here that they had an arcade but it did not. The first room we got did not have a fold out bed; it just had a chair. Then the mattress to the fold out couch in the second room cut our son’s leg. The second mattress they brought was a little better but as we got to looking closer the fold out couch was broken itself. The only thing I did enjoy was the really cold hallways. Never once did I get hot while we stayed there. But we were lied to and it we did get hurt while staying there.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 19. mai 2024
Dear Valued Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay.It is truly regrettable that the amenities promised, such as breakfast, parking, and an arcade, were not available as advertised. We understand how disappointing this must have been and are taking steps to ensure our listings accurately reflect the services we offer.We are also very sorry to hear about the problems with the rooms and the fold-out couch. Your family's safety and comfort are our top priorities, and it is unacceptable that your son was injured due to the condition of the furniture. We have already addressed this with our maintenance team to prevent any future occurrences.We appreciate your feedback about the hallway temperatures and are glad that aspect of your stay was satisfactory. However, we understand that this does not make up for the other negative experiences you had.Please know that we are taking your feedback seriously and will work diligently to improve our services. As a token of our apology, we would like to offer you a complimentary night's stay and breakfast on your next visit. Please contact us directly so we can make the necessary arrangements.We hope to have the opportunity to welcome you back and provide you with the quality experience you deserve.Sincerely,

8/10 – Bra

Lexus

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 19. mai 2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business, and we look forward to welcoming you back soon!Sincerely,

10/10 – Utmerket

Jose

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Exelente en todos los aspectos
Bodde her 1 natt i mars 2024
Svar fra Hotel Manager den 13. mai 2024
Dear Valued Guest,Thak you for your recent feedback. We appreciate your business, and we look forward to your return visit to Fort Worth, TX!Sincerely,

10/10 – Utmerket

Diana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra General Manager den 10. mai 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We Appreciate your business, and we look forward to inviting your back soon!Sincerely,

10/10 – Utmerket

Mallory

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay was lovely. Friendly staff, clean facilities all around, later checkout is nice to have if needed. Was easy to get an Uber to downtown and was only about a 10min drive.
Bodde her 1 natt i april 2024
Svar fra Hotel General Manager den 10. mai 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We Appreciate your business, and we look forward to inviting your back soon!Sincerely,

10/10 – Utmerket

Laquetta

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Kalen hospitality was unmatched!
Bodde her 3 netter i mai 2024
Svar fra Hotel General Manager den 7. mai 2024
Dear Valued Guest,Thank you for your recent visit here at the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We are thrilled to hear that you enjoyed your stay with us, and we look forward to your return visit to the area.Sincerely,

10/10 – Utmerket

Cristina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My first time on this hotel, everything is amazing
Bodde her 2 netter i mai 2024
Svar fra General Manager den 7. mai 2024
Dear Valued Guest,Thank you for your recent visit here at the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We are thrilled to hear that you enjoyed your stay with us, and we look forward to your return visit to the area.Sincerely,

10/10 – Utmerket

Rhonda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was great. The room was a little noisy. You could hear outside street noise and hall nouse
Bodde her 1 natt i mai 2024
Svar fra General Manager den 6. mai 2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business and we look forward to your return visit to Fort Worth, TX!Sincerely,

6/10 – Grei

Paula

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean room and good beds.
Bodde her 1 natt i mai 2024
Svar fra Hotel General Manager den 6. mai 2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business and we look forward to your return visit to Fort Worth, TX!Sincerely,

6/10 – Grei

Santiago

Reiste med familie
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Broken door, broken toilet
Bodde her 1 natt i mai 2024
Svar fra General Manager den 6. mai 2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business and we look forward to your return visit to Fort Worth, TX!Sincerely,

8/10 – Bra

Lorraine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Charged 10.00 to self park
Bodde her 1 natt i april 2024
Svar fra General Manager den 2. mai 2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,

10/10 – Utmerket

Samantha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I’d stay again, comfortable
Bodde her 1 natt i april 2024
Svar fra Hotel General Manager den 2. mai 2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,

6/10 – Grei

Meghan Irene

Reiste med familie
Likte: Renhold og personale og service
Housekeeping wasn't great, overall hotel was ok, nothing special.
Bodde her 4 netter i april 2024
Svar fra General Manager den 2. mai 2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,

10/10 – Utmerket

Angelina

Bodde her 4 netter i april 2024
Svar fra Mr. Lyons den 21. mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,

4/10 – Dårlig

Jose

Reiste med partner, Forretningsreisende
Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The bathroom had cracks in the ceiling and overall the room did not look very well taken care of
Bodde her 2 netter i april 2024
Svar fra General Manager den 2. mai 2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,

6/10 – Grei

Rayna

Forretningsreisende, Reiste med familie, Reiste med en gruppe
Likte: Personale og service
The rooms are extremely humid. Toilet was clogged, one of the beds, bed sheets had what looked liked mold on them. There was NO noise control in the hallways. The smell of marijuana filled during multiple hours of the day, kids playing and yelling in the halls at late hours of the night. People loitering in front of the entrances and parking lot of hotel. Very uncomfortable stay
Bodde her 1 natt i april 2024
Svar fra General Manager den 2. mai 2024
Dear Valued Guest,I sincerely apologize for the lapse in service described. I appreciate your business and I look forward to welcoming you back soon!Sincerely,

2/10 – Forferdelig

chris

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Do not be fooled, this facility is horrible. Go elsewhere... Please do not be fooled, from the staff to the rooms, all around horrible. Things aren't as they are stated
Bodde her 1 natt i april 2024
Svar fra General Manager den 29. apr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

10/10 – Utmerket

Erica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra General Manager den 29. apr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

10/10 – Utmerket

Ayla

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay at DoubleTree by Hilton Fort Worth South was exceptional, largely due to their attentive and friendly staff. From the moment we arrived, we were warmly welcomed and made to feel right at home. The team went above and beyond to ensure our comfort and satisfaction throughout our stay. Their genuine hospitality truly made our experience memorable. We can't wait to return!
Bodde her 2 netter i april 2024
Svar fra General Manager den 29. apr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

8/10 – Bra

Larry

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really good pool and hot tub beds were comfortable
Bodde her 1 natt i mars 2024
Svar fra General Manager den 29. apr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

2/10 – Forferdelig

Justin

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our room was given to another client. Hotel seemed run down. We left hotel for a better one and no refund nor any option for one was given.
Bodde her 3 netter i april 2024
Svar fra Hotel Manager den 10. mai 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I sincerely apologize for the lapse in service. I will share your remark to ensure this issue does not reoccur.Sincerely,

8/10 – Bra

Karhondala M og N Las Vegas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
peaceful and relaxing
Bodde her 2 netter i april 2024
Svar fra General Manager den 29. apr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

10/10 – Utmerket

Martha

Bodde her 1 natt i april 2024
Svar fra General Manager den 13. mai 2024
Dear Valued Guest,Thak you for your recent feedback. We appreciate your business, and we look forward to your return visit to Fort Worth, TX!Sincerely,

4/10 – Dårlig

natalie

Forretningsreisende, Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Our bathroom had urine around bottom of toilet seat and the bed sheets were old rough and texture was uncomfortable
Bodde her 3 netter i april 2024
Svar fra Mr. Lyons den 24. apr. 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We genuinely appreciate your input as it helps us continually improve our services.We are sincerely sorry to hear about the issues you encountered during your time with us. Please know that providing a comfortable and enjoyable experience for all our guests is our top priority, and we regret that we fell short of meeting your expectations.Your concerns have been thoroughly reviewed by our team, and we have taken immediate steps to address the issues you raised. We have implemented measures to ensure that similar incidents do not occur in the future.It is our sincere hope that despite the challenges you faced, you were still able to find some enjoyment during your stay. However, we understand that this may not have been the case, and for that, we extend our deepest apologies.In an effort to make things right, we would like to offer you [specific compensation or gesture, such as a complimentary stay, a discount on your next visit, or additional amenities during your next stay]. Please let us know how we can further assist you, as your satisfaction is of the utmost importance to us.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

8/10 – Bra

Heather

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy and clean, nice beds and good shower pressure
Bodde her 1 natt i april 2024
Svar fra General Manager den 24. apr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

8/10 – Bra

Cristina

Likte ikke: Overnattingsstedets bygg og tilstand
Not as clean as I expected. Old facility. Will jot stay there again.
Bodde her 2 netter i april 2024
Svar fra General Manager den 24. apr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

4/10 – Dårlig

Nohemi

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Called to get towels we were 4 people and only 2 towels, never answered. Had to call numerous times then was told if & when they got a chance. Had to go get them. Elevators to go up to the room are too far seems like a maze. Homeless outside property. Paid $10 for parking I asked was it for security and they said yes, never saw one. Beds are firm, There was a piece of the ceiling hanging right on top of the shower. I stay at Hiltons this one is by far the worse one. Don't stay here.
Bodde her 1 natt i april 2024
Svar fra General Manager den 20. apr. 2024
Dear Valued Guest,Thank you providing your feedback in regards to your recent stay with us. I sincerely apologize for any inconvenience described and I will ensure these issues are addressed with the team. Please feel free to contact a member of the management directly should you have any additional details regarding your stay.Sincerely,

6/10 – Grei

Lucy

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
The lobby and rooms are up to date and clean. Check in process, quick and easy. Nice touch with the free cookies. Once we got to room, we were missing 2 towels and hair dryer was broken, But when I asked for towels, they said they ran out. That’s why a fewer stars.
Bodde her 1 natt i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center! I appreciate your feedback and I look forward to welcoming you back to our hotel.Sincerely,

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center! I appreciate your recent positive review and I look forward to welcoming you back to our hotel.Sincerely,

10/10 – Utmerket

Lucas

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I didnt like how my Playstation wassnt connecting to the wifi besides that everything was good and comfy
Bodde her 1 natt i april 2024
Svar fra Christina Schwiebert den 14. apr. 2024
Thank you for sharing your feedback with us. We're glad to hear that you found your stay comfortable overall. We apologize for any inconvenience you experienced with the PlayStation not connecting to the WiFi. We understand how important it is to have reliable internet access, especially when traveling. We will look into this issue to ensure that it is resolved promptly for the convenience of our future guests. If you ever encounter any issues during your stay, please don't hesitate to reach out to our staff, as we're always here to help make your stay as enjoyable as possible. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 – Utmerket

jordan

Bodde her 1 natt i april 2024
Svar fra Christina Schwiebert den 14. apr. 2024
We're absolutely delighted to hear that you had such a fantastic experience during your stay! Thank you for taking the time to share your feedback and for awarding us a perfect score. It's our goal to provide each guest with exceptional service and comfort, and we're thrilled that we were able to exceed your expectations. We can't wait to have the opportunity to welcome you back for another wonderful stay in the future!

2/10 – Forferdelig

Millenie

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Charged my card twice for something we didn’t even pay for. If we needed towels or room clean we Had to ask for housekeeping downstairs. The most frustrating part was getting my card charged twice with no compensation!!!!! Facility had weed smell as well
Svar fra Christina Schwiebert den 10. apr. 2024
Thank you for bringing your concerns regarding the charges on your folio to our attention. We have conducted a thorough review of your account, and we appreciate your patience in this matter. We have sent the full breakdown of charges to your email and we hope this clarifies all charges for you.

4/10 – Dårlig

Esther

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Property very clean but housekeeping was not good. Had to ask for at the front desk-coffee cups, cream,Kleenex, working hair dryer, towels, and room was not cleaned one day. Very nice hotel but situated away from everything. Had to pay for parking, a new change.
Bodde her 5 netter i april 2024
Svar fra Mr. Lyons den 11. apr. 2024
"Thank you for choosing to stay with us! We're thrilled to hear you enjoyed your time here. If you have any suggestions for how we can make your next visit even better, we'd love to hear them. We hope to welcome you back soon!"

10/10 – Utmerket

Zyriah

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love staying here. Most definitely will be back.
Bodde her 1 natt i april 2024
Svar fra General Manager den 9. apr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! I appreciate your business and I look forward to your return.Sincerely,

6/10 – Grei

Syler

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra General Manager den 9. apr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! I appreciate your business and I look forward to your return.Sincerely,

6/10 – Grei

Joanna

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The hotel lobby and reception area is very nice however when you go to your room, you have to pass several dark and outdated hallways just to go to the elevator. The hallway to our room smelled like cigarettes and vape. We requested for our room to be non smoking so I don’t know why the hallway smells like that. The safeway lock on the side of our door was so loose and was barely hanging on the wall. The beds and pillow were not comfortable and the air-condition keeps on turning off and not maintaining the temp we preferred. Overall the room was clean and looks good, the housekeeping staff if very friendly when I asked for towels. Front desk was helpful and the cookies were good too.
Bodde her 2 netter i april 2024
Svar fra General Manager den 8. apr. 2024
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your compliments regarding our lobby and reception area, as well as your kind words about our friendly housekeeping staff and helpful front desk team.However, we sincerely apologize for the issues you encountered during your stay. It is disheartening to learn about the condition of the hallways, the odor you experienced, and the inconvenience caused by the loose lock on your door. Please know that we take these matters seriously and are working diligently to address them to enhance the overall guest experience.Additionally, we regret that the comfort of your beds and pillows did not meet your expectations. Rest assured, we will investigate this matter further to ensure improvements are made. Furthermore, we apologize for the inconvenience caused by the air-conditioning unit not maintaining your preferred temperature. Our maintenance team will promptly address this issue to prevent any future occurrences.We are pleased to hear that you found your room to be clean and aesthetically pleasing. Your feedback regarding the cookies is also appreciated. We strive to provide a pleasant and comfortable stay for all our guests, and your comments will help us in our continuous efforts to improve.Once again, we apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,