We had someone try to break into our room on more then one occasion, we notified hotel staff immediately and quite literally nothing was done. Someone came and banged on our door unannounced at 11:30 pm after both incidents happened and scared us half to death. We found out the next morning that it was security. It’s so unprofessional to have security come and bang down someone’s door unannounced late at night after 2 women report someone trying to break into their room. We had this very nice staff member (Giselle??) change our room code but other then that nothing was done. We were told that our pin pad would be checked and that cameras would be checked, they never were. The room was dirty, balcony was atrocious and we had people throwing cigarettes and liquor bottles onto our balcony for 2 days and again nothing was done. Other than one lovely staff member, I think their name was Giselle??working front desk on May 14, around 12pm- they were awesome throughout our stay. All of the other staff was unfriendly and rude. We will not be coming back here