4/10 – Dårlig
Jackie
Reiste med en gruppe
23. feb. 2026
Likte ikke: Fasiliteter
The room and hotel building itself was fine. I chose this hotel for 3 reasons - the shuttle to the airport, shuttle to the cruise port, and it had a bar. We stayed two nights before our cruise. We utilized the bar and shuttle from the aiport. The shuttle was good and good to work with however he made the people with children had to sit on the adults lap to squish everyone in the van. Kind of unsafe but we made it to the hotel. There the bartender was crabby and very unfriendly. The bar only had beer, wine and very limited spirits. I was disappointed but the men were happy to have beer. We stayed another night after our cruise. The issues were when we went back to the bar. They had no beer and no vodka. WHAT! So we ordered food and beer from outside the hotel. Then I went up to the fron desk to shuttle a shuttle for an early morning ride to the airport. They told us not available until 5 am and our flight left at 6am. So we had to make other arrangements for a shuttle. I was very upset and I told them about all this. The gal just said ahe was sorry and thats about all not manager involved or anything. The next morning we come down to go to the airport and the shuttle van is sitting right outside the hotel door. Then I became angry. This hotel did not care about its customers, the bartender also did not take care of its customers. If you run out of beer and alcohol, go to a liquor store to buy some alcohol and take care of your customers! That would be GOOD customer service!
Jackie
Bodde her 1 natt i februar 2026
