Hoteller i Florence

«Very dirty floors in our room. Threadbare towels. No Kleenex. I guess they take after Motel 6. No coffee pot in the room which I didn’t realize until check in. The worse part was the shower! Tub had no grab bars and the tub was very slippery because there wasn’t a mat . A lawsuit ready to happen!! Beware!!»

«Room was very clean and a comfortable stay.»

«Staff was friendly and helpful. My issue was that the rooms cleanliness and maintenance wasn’t the best. I was attending a wedding and I used the iron in the room on my white shirt. As I was using the iron I realized the iron was dirty with some sort of dark sticky residue that left spots on my brand new dress shirt. Floors and walls were also dirty as if they hadn’t been swept or mopped for a while. Sink was also in bad condition. Hard to explain but I took pictures. I would’ve gotten over all ...

«Breakfast good basic,coffee great, real creamers»

«Great, quiet place and clean»

«Ice cold a/c. Great food next door»

«Room was fine. breakfast was very good. Bed was comfortable. One serious issue I had with this stay was the day after I checked in, a $360 charge was made from the hotel to my credit card. That is a huge mistake that was not refunded until the next day. Very scary that I was the one who caught it, not the hotel. I wouldn't trust staying there a second time.»

«Very helpful staff and room was comfortable and clean.»

«Beautiful Inn»

«Very friendly staff.»

«The room was very musty. We were able to change rooms but it still had a slight odor. Staff was very friendly and helpful.»

«The only problem I had was the noise. I was on the 4th floor. I called the front desk 3 times. The lady on the desk said she would come up to check it out. I am not sure she did or not, because I called several times. The parking was excellent, but I probably will not visit there again. I even asked whether I was on a party floor. Being 73 of age, I want quite.»

«clean room, friendly staff, great food»

«Great front desk staff!»

«Great breakfast!»

«The staff was very kind and very helpful when needed however, when I first got there, I noticed the TV wasn’t working. There was some weird crumbs in the bed and the shower had stains in it. I wasn’t unhappy, but definitely would like to feel comfortable on taking a shower if needed. I got the TV fixed the remote needed batteries that wasn’t a big deal. Some of the random crumbs in the bed that was made for us was a little odd, but overall not too bad.»

«Very disappointing experience. The front desk staff had a terrible attitude from the moment I arrived and acted like helping guests was an inconvenience. The room smelled bad and did not feel clean or welcoming at all. Overall, the customer service was poor and the atmosphere was uncomfortable because the lady at the front desk seemed upset and rude the entire time. I would not stay here again.»

«Good.»