Dear Mark, We sincerely apologize for the issues you encountered during your stay. Your feedback about cleanliness, odors in the halls, and worn furniture is important to us. We are taking immediate steps to address these concerns and improve our facilities. Ensuring a clean and comfortable environment for our guests is a top priority. We appreciate your patience and understanding as we work to make the necessary improvements. We hope you will consider staying with us again, allowing us to provide you with a more pleasant experience. Sincerely,Hotel Management

Dear Mike, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Mark, Thank you for choosing to stay at our hotel during your recent visit to our area. We regret any inconvenience you may have encountered during your stay. Delivering outstanding service to our guests is our top priority and a source of pride for us. Hence, we sincerely apologize for not meeting your expectations and understand your dissatisfaction with the concerns you have brought to our attention. Your feedback is valuable to us, and we have conveyed it to the appropriate individuals to enhance our capacity to provide you with better service in the future.Sincerely,Hotel Management

Dear Katherine, Thank you for your review of Extended Stay America. It is pleasant to know we met your expectations for a good hotel experience and that you enjoyed your stay in your room. Please give us another chance to provide you with better service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Tania, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Joshua, We sincerely apologize for your unsatisfactory experience during your stay. Providing a clean and comfortable environment is paramount to us, and we regret falling short of this standard. Your feedback regarding cleanliness issues and maintenance concerns is deeply concerning, and we are addressing these matters with our housekeeping and maintenance teams to ensure improvements are made. Please know that your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Crispin, We extend our gratitude for reviewing your stay at Extended Stay America. We are glad you enjoyed our convenient highway location and appreciated the many restaurant choices nearby. We are delighted you included us in your travel plans and hope to welcome you back on a future visit.Sincerely,Hotel Management

Dear Thomas, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you were pleased with your time with us. However, we are sorry for the difficulties you encountered and will work with our team for its improvement. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management

Dear Leslie, Thank you for choosing us and also for your review. We want to express our gratitude for the positive feedback you provided regarding our staff. However, we regret not meeting your expectations during your recent visit, and we apologize for any inconvenience caused. Your feedback is genuinely appreciated as it enables us to improve our services continuously. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

Dear Titus, Thank you for staying at Extended Stay America and sharing your review. We are delighted to read that you appreciated the convenience of having a kitchenette in your room, allowing you the flexibility to cook your meals during your stay. We make every effort to meet your in-room needs and are happy to know we exceeded your expectations. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely, Hotel Management

Dear Martha, Thank you for reviewing the recent visit. Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you with such problems while with us; never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again at the location.Sincerely,Hotel Management

Dear Smitkumar, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. Please connect with us for further assistance on the said matter. We hope to have another opportunity to show you a better service.Sincerely,Hotel Management

Dear arthur, Thank you for your kind words! We are delighted to hear that our helpful and friendly staff could assist you to have such a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Eva, On behalf of our team, we appreciate you staying with us and providing positive feedback about our staff. However, we are sorry that your room was not up to our usual standards of cleanliness and comfort. Your feedback is important to us; we have immediately brought your experience to the attention of our housekeeping team for review and action. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Savannah, Thank you so much for your outstanding review. We are glad that everything went well during your stay, and that made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Debra, Thank you for choosing us. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our housekeeping team to ensure similar issues are not made in the future. Also, smoking is not allowed inside the hotel. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Guest, Thank you for the review. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced upon arrival. We have discussed your problems with the appropriate staff to ensure we better serve our guests. Thank you for providing us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely,Hotel Management

Dear John, Thank you for being our guest and for your valuable feedback. Please accept our apologies for not meeting your expectations. Our leaders are informed of guest feedback on breakfast choices to improve future options. Also, we regret the housekeeping issues you encountered and have already shared them with our team for quick review and action. Thank you for taking the time to give us this feedback. Please allow us to host you again whenever your travels bring you here.Sincerely,Hotel Management

Dear Susan, Thank you for being our guest. It is good to know you had a pleasant stay. However, we are sorry you were unaware of the kitchenware policy. We will instruct our front desk to mention details during check-in that those are kept with the front desk to ensure cleanliness and will be delivered as requested. Please revisit us and give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Noraida, Thank you for selecting us for your recent trip to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you had with our associate's behavior. We will certainly follow up with the concerned individual, as this is not what we expect our team to be like. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management

Dear Ethan, Thank you for including Extended Stay America in your travel plans and reviewing your experience with us. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We will follow up on your concerns to ensure we are well-poised to serve better in the future. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear AMBER, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate’s hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Tracie, Thank you for reviewing our hotel and highlighting the areas where we can progress. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Your feedback is important to us and will be shared with the team for further improvement in the field mentioned. Our front desk team is available round the clock to help you. Although you had a pleasant stay, please allow us to improve this and give us another opportunity to welcome you back soon.Sincerely,Hotel Management