Hi John, we do apologize about the delay of the readiness of your room. It was a day where the staff was slammed from a massive amount of check outs. As this is something out of our control, we would like to speak with you directly and be able to get this resolved for you.

Hi Beth,we do apologize about your stay, as we do pride ourselves on cleanliness. Please contact us at the hotel directly so we can further understand your stay and use that to improve future stays.Sincerely,Best Western Flora INN

Hi William, our staff would like to say thank you for staying at our hotel, we do apologize that we were unable to get to your room, and have it serviced properly, please contact us at the hotel, where we can address the issue properly, and make sure that this does not happen again.

Hi Janet, our staff would like to say thank you for staying at the Best Western Flora INN, we are glad you enjoyed your stay, and we look forward to having the opportunity to accommodate you in the future.

Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Hi Jeff, our staff at the hotel would like to say thank you for staying at the Best Western Flora INN, we do apologize for the breakfast not being up to our usual standard, we had complications with our food supplier, but we can assure you that the next stay, the food will be ample and plentiful.

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Hi Mark, we do apologize that the reservation was not what you had expected. We also apologize because this is not what we strive for, we strive to provide a pleasant stay with a positive rememberable memory of the hotel, please contact us at 618-572-3320, so we can further discuss the stay and hopefully resolve it.

Hi Juliet, we apologize for the room not being up to standard, we strive for our rooms to be much better quality then what you have experienced, please reach out to us at (618)-662-3054 or Bestwesternflora@gmail.com, so we can properly address the issue, and improve it for your next visit.

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Thank you for choosing Best Western Flora INN, we do apologize that the stay did not meet your standards, we did have some pipe issues that are now fixed, and that is the reason for the stench and the tiles being cut. We also apologize about the sofa being dirty, that should not have happened, we will talk to the appropriate staff member and get it taken care of, to ensure that next time this will not happen.

Thank you for choosing Best Western Flora INN, we are glad to hear that you enjoyed your stay, if there is anything we can do to improve for next time, please feel free to contact us, we will get it taken care of.Thank you

Thank you for choosing Best Western Flora Inn, we do apologize about the inconveniences faced, we will look into the fabric used on the sheets and blankets and see if we can find a higher quality one that is denser.

Thank you for choosing Best Western Flora Inn, we do apologize about the breakfast not being up to standard, we will see how we can improve upon it and make it better for next time.

Sorry to hear that the breakfast did not meet your expectations, please do let us know how we can improve for the next stay.

We are glad to hear that your stay met your expectations, and we hope to see you in the future as well.

We are glad to hear that your stay met your expectations, and we hope to see you in the future as well.