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Anmeldelser av Palais Sheherazade & Spa

5 out of 5
Palais Sheherazade & Spa
23 Arsat Beniss Douh, Medina, Fes

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 79 av totalt 157 anmeldelser." "
Rangering på 8 − Bra. 33 av totalt 157 anmeldelser." "
Rangering på 6 − Grei. 20 av totalt 157 anmeldelser." "
Rangering på 4 − Dårlig. 13 av totalt 157 anmeldelser." "
Rangering på 2 − Forferdelig. 12 av totalt 157 anmeldelser." "

8,4/10

Renhold

8,0/10

Personale og service

7,0/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

6,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Javier

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!!
Bodde her 2 netter i mai 2024

2/10 – Forferdelig

Adrien

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!
Bodde her 3 netter i mars 2024

4/10 – Dårlig

JOSE E

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Palace in ruins
This was a magnificent palace but today is a wreckage
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Georgia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.
Bodde her 1 natt i november 2023

10/10 – Utmerket

Karl

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
excellent service
Bodde her 3 netter i september 2023

10/10 – Utmerket

Salva

Bodde her 1 natt i juni 2023

2/10 – Forferdelig

Zineb

Likte ikke: Personale og service
Bodde her 1 natt i april 2023

2/10 – Forferdelig

Christian

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Ich habe wegen dem Spa das Riad gebucht. Als sich um 23.00 Uhr herausstellte, dass das Spa nicht funktioniert habe ich am nächsten Tag Samstag wieder aus gecheckt!!!! Verlange das Geld zurück. Schmutzig war es auch!!!!!
Bodde her 3 netter i mars 2023

6/10 – Grei

cathy

Reiste med en gruppe
Likte ikke: Renhold
un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .
Bodde her 3 netter i mars 2023

6/10 – Grei

YADYRA

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og personale og service
La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .

10/10 – Utmerket

susana

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excelente
Bodde her 2 netter i desember 2022

6/10 – Grei

Alanna

Likte ikke: Personale og service
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
Bodde her 2 netter i september 2022

10/10 – Utmerket

Sherry

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I would go back in a heartbeat! Great place!
The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!
Bodde her 1 natt i mai 2022

2/10 – Forferdelig

Laila

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Séjour très désagréable
Pas de service. Pas d’eau chaude le matin ! Cafards dans la chambre ! Service pour le petit déjeuner très lent!
Bodde her 2 netter i mai 2022

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Suite à une erreur de réservation. Je me suis fais avoir sur 129 euros. Ni expedia ni l´hôtelier ont joué le jeu. Aucun geste commercial. Des escrocs à éviter.
Bodde her 1 natt i august 2021

8/10 – Bra

Su

Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i juni 2021

8/10 – Bra

sudhir

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 2 netter i januar 2020

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2019

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Les mille et une nuits existent...
Si vous cherchez le dépaysement, ici vous le trouverez : un séjour atypique loin des touristes blasés des 5*! Un lieu extraordinaire une gentillesse exemplaire. Un retour vers les 1001 nuits, le décor y est et en plus vous vous trouvez juste à côté de la fameuse Médina. Ne vous attendez pas à un lieu high tech, ni a 300 chaînes de TV ce n‘est pas possible dans cet environnement...
Bodde her 2 netter i oktober 2019

10/10 – Utmerket

Imad

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2019

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Renhold og romkomfort
It’s just ok
The hotel is unique in the sense that it’s an old palace. But because it was original, things were a bit dated. The restaurant area was nice but the food was overpriced and was just ok. The service was also just ok because they forgot certain things when we asked them to set something up. We ended up paying more for dinner because the waiter kept pushing us to get more things and misunderstood us and brought us stuff extra. Reception area was not easy to find. The best part is that this place is pretty close to the blue gate and entry to the Medina. Other than that, it’s definitely overpriced for what you get.
Bodde her 3 netter i august 2019

10/10 – Utmerket

Verifisert reisende

Bodde her 2 netter i august 2019

6/10 – Grei

Lars Tony

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Fes
Extremely run down, slight odor, no hot water Seemed almost abandoned! Rooftop full of weeds and was only opened up for us, think we we’re the only guests.
Bodde her 2 netter i juli 2019

4/10 – Dårlig

scott

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sheherazade scam
Pretty Riad in the medina. Over all not worth the price. Owner does not seem trust worthy. Offers free guide to take you to his friends shops with over priced merchandise. I booked a suite and they tried to say a regular room was the same as the suite I booked. Classic bait and switch. Left a pair of sun glasses on table and staff said they didn't find them despite there only be about 10 guests staying there. Service extremely slow. Spa ok but very expensive
Bodde her 2 netter i juni 2019

8/10 – Bra

hisshii

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
ここも一点だけですね。朝食の時、10テーブル以上あったので先に来ていた二組（８名と２名）から少し離れたところに座ろうとした。すると２名席は８名の隣りだけだと。寄せた方が作業が楽なので寄せたい気持ちはわかるが、なんでこのだっだっぴろい空間でそこのうるさいところに座らないといけないのか、と強く抗議して、少しだけ離れた席にさせてもらった。　理解に苦しむ。
Bodde her 3 netter i mai 2019

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
hôtel dépassé piscine froide et sale le propriétaire délaisse son établissement il y a mieux dans fez restauration médiocre A EVITER
Bodde her 5 netter i april 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved it! Everything was wonderful! Amazing staff!
Bodde her 3 netter i april 2019

10/10 – Utmerket

Eudald og Cataluña, España

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Un palacio en una situación inmejorable. Personal atento. Buena cocina.
Bodde her 2 netter i april 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og personale og service
La camera molto bella e tipica ,ampia ,un bel bagno col bidet Due bei cortili Colazione perfetta
Bodde her 2 netter i april 2019

8/10 – Bra

Verifisert reisende

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comoda location Parcheggio comodo Bello hotel , romantico con tutti i confort
Bodde her 1 natt i april 2019

2/10 – Forferdelig

Sarah

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
50th Birthday Nightmare !
From the moment we set foot in the hotel we knew we had made a mistake ! We were never checked in properly or welcomed or explained to where anything was . Rooms were not what we had booked . Service appalling. Swimming pools so dirty and cold we could not use . Spa and treatments a total rip off and not proper procedures carried out . Restaurant very expensive and one meal was inedible . Drinks were extortionate and warm . The roof terrace was filthy and not pleasant to use . This is the 6th time I have been to Morrocco and 2nd time in Fes and have never experienced anything like this before . This was also the most expensive hotel I have ever stayed in while in Morrocco. When trying to sort this out with the owner , he was arrogant and down right rude . To totally finish our trip off , two of my friends who were with me had their phone chargers stolen and replaced with old tatty ones . They also did nothing to rectify the situation . We booked for 7 nights to celebrate my 50th Birthday . There were 9 of us in 4 rooms . What a total let down , totally disappointed with the hotel and service . Certainly won’t forget it . But unfortunately it will be memorable for all the wrong reasons . The Manager gave us a 30% discount on our bill , but it was nowhere near the discount that we should have received for our absolutely diabolical experience . Really don’t want anybody else to have to go through what we did at this so called luxury Palace . Avoid as it is disgraceful .
Bodde her 7 netter i mars 2019

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Renhold og personale og service
We reserved two junior suites and they were vastly different. One was a very standard room, the other what I’d call a suite. It rained when we were there and there were few common spaces to go to that were warm. The roof deck was less appealing than I’ve seen in most other high end riads. The restaurant seemed set up to host events, not have a lovely local dinner (again, like other riads). There is so much potential in this property.
Bodde her 2 netter i mars 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2019

10/10 – Utmerket

Roberto edilson

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
O hotel é lindo, os quartos amplos e ricos em detalhes. A vista do restaurante é muito bonita mas os preços não justificam. A comida não tem nada demais, malsetcida e cara.
Bodde her 2 netter i mars 2019

10/10 – Utmerket

Salvatore Rosario

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Palazzo meraviglioso
Palazzo meraviglioso, ottima posizione, ottima colazione Ottima rapporto qualità / prezzo
Bodde her 2 netter i januar 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
素敵な綺麗なリアド。
Bodde her 2 netter i januar 2019

2/10 – Forferdelig

Basi

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Todo casi sin luz sucio y como si estuviera cerrado muy deprimente la terraza destartalado
Bodde her 3 netter i november 2018

8/10 – Bra

Maria og Madrid

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Muy bonito, Riad precioso, falta atención al huésped.
Bodde her 2 netter i november 2018

4/10 – Dårlig

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Literie obsolète et inconfortable pour le prix de cet hôtel pas bon marché Salle de bain improbable Fenêtre bloquée Linge de toilette vieillot Deco horrible Tapis immondes (au pays des plus beaux tapis!!!) Table de salon en chambre cassée avec angles bléssants Sommier inconfortable Un café commandé jamais arrivé en bas dans le grand patio Patio peu accueillant Personnel très gentil mais peu ou pas formé
Bodde her 1 natt i oktober 2018

10/10 – Utmerket

Frank

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Oasis of peace
An oasis of peace, well located, excellent rooms, friendly and helpful staff. Speedy WIFI at the Patio, a little choppy in the rooms. Absolutely recommended.
Bodde her 3 netter i september 2018

8/10 – Bra

M&S og San José Costa Rica

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Beautiful Ryad! The staff was very friendly and helpful.
Bodde her 1 natt i september 2018

4/10 – Dårlig

celso

Likte ikke: Personale og service

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Rigtig dårlig oplevelse
Vi blev ok modtaget og fik anvist et værelse på første sal der var rent men godt slidt og langt fra standarten på et 4-5 stjernet hotel næste morgen blev vi vist over til et tidligere drivhus inden i riaden man skulle gå på nogle tilfældig udlagte sten for at komme derover. Her blev der serveret morgenmad der på intet tidspunkt var bedre end det man fik i enhver anden riad inde i medinaen. Nærmest tværtimod tjeneren var ikke eksisterende, kaffen var halvkold og resten trist og ikke appetitligt. Vi forlod hotellet for at gå på opdagelse i Suken. Da vi vente tilbage ved 16 tiden blev vi nedstirret af personalet da vi trådte ind i Gården af Riaden. og først da vi bad om vores nøgle - opførte de sig som om vi ikke var noget grimt og uønsket. Da vi kom op til vores værelse var dette ikke blevet rengjort. Nu havde vi fået nok af dette såkaldte luksus hotel og tjekkede ud. Vi tilbød at betale for vores en nats ophold, men de ville dog ikke have penge da de godt vidste at tingene ikke var iorden Men en Rigtig kedelig oplevelse på vores første feriedag. Det Hotel vi flyttede til var super duper med lækker spa og alles .
Bodde her 3 netter i mars 2018

6/10 – Grei

mn og strasbourg

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Séjour agreable
Séjour agréable. Cadre magnifique avec un personnel très sympathique. Ne soyez pas trop regardant sur la propreté qui laisse parfois à désirer notamment les nappes du petit déjeuner si vous passez en 2.
Bodde her 4 netter i februar 2018

10/10 – Utmerket

Franck og London

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Extraordinary beauty and exceptional luxury
This is the most famous luxury hotel in the region. This gem is an extraordinary palace with spectacular architecture ! We were welcomed by a very courteous and attentive service: they made us feel home. The suite was gorgeous, very luxurious, clean and exceptionally designed in accordance with traditions. Every detail is designed to perfection. Very comfy bed and beautiful bathroom. We had an exquisite dinner in the famous Moroccan restaurant. The palace is very romantic and we almost did not leave this gracious environment for the whole stay. The spa is spectacular with the finest technologies perfectly mixed with the stylish traditional design. The view on the Medina from the panoramic terrace is amazing. The location of the palace is also perfect to visit Fez and very practical since it has direct access by car. The reception service and management did an excellent job helping us to arrange the rest of our trip : this is what I call exceptional 5 star service !
Bodde her 2 netter i januar 2018

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
ottimo
cordiale il personale. molto buono il ristorante. bellissime le stanze. buona la colazione. posizionato nel quartiere centrale Batha.
Bodde her 2 netter i januar 2018

10/10 – Utmerket

Yoni og México

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Maravilloso Hotel
La hospitalidad es excepcional!!! Nos dieron un upgrade en la habitación, todo el presonal estaba atento en cubrir nuestras necesidades con preciosas sonrisas y el lugar es hemoso!!
Bodde her 1 natt i desember 2017

10/10 – Utmerket

marcelo mota og Salto, SP- Brazil

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The team is ver good (By the way, I received a later-Check-out until 6PM), the hotel is truely a Palace (Palais). The food is very good and you feel as you were living in the past - It is Fantastic!!!!
Bodde her 2 netter i november 2017

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic ryad. Beautiful surroundings.
The most beautiful accommodations in a fantastic city.
Bodde her 2 netter i oktober 2017

6/10 – Grei

Bill og California

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Beautiful property - poorly managed
The hotel was very disorganized. I ordered a coke at the courtyard bar with ice, 15-20 minutes later the bartender apologized that they didn't have any ice in the hotel. I sent my shirt to be laundered and after inquiring once and being promised it would be sent up to my room I had to call the front desk to report that it hadn't arrived. A bigger issue was that the air conditioning in our room barely work at all. They promised that they would fix it and said that they had fixed it when we returned after a day of touring. When the temperature was only slightly cooler than the outside temperature after running all day we called again and they came to repair it. They cleaned the filter (very dirty) and topped off the coolant in the system. This sort of fixed the problem for about 12 hours. When we returned from our next day of touring the temperature was again barely above the outside air temperature.
Bodde her 3 netter i oktober 2017