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Anmeldelser av SureStay Hotel By Best Western Fernley

2.5 out of 5
SureStay Hotel By Best Western Fernley
1405 Newlands Drive East, Fernley, NV

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 302 av totalt 822 anmeldelser." "
Rangering på 8 − Bra. 273 av totalt 822 anmeldelser." "
Rangering på 6 − Grei. 147 av totalt 822 anmeldelser." "
Rangering på 4 − Dårlig. 59 av totalt 822 anmeldelser." "
Rangering på 2 − Forferdelig. 41 av totalt 822 anmeldelser." "

8,2/10

Renhold

8,4/10

Personale og service

7,4/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Håkon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2019
Svar fra lisa den 24. juli 2019
Thanks for the rating!

10/10 – Utmerket

Desiree og Hollister

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Virginia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The lady at check in was awesome!
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Jessica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Front desk lady was amazing very friendly and funny . Hotel was very clean. Will definitely return
Bodde her 1 natt i mai 2024
Svar fra lisa den 6. mai 2024
Thank you for your comments. We are glad you enjoyed your stay. We hope to see you again soon.

10/10 – Utmerket

Dave

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice motel. Friendly and helpful staff. Some freeway noise, but not enough to keep me awake. Outside facing doors which means that I can park right outside my room. Very convenient. I would stay here again.
Bodde her 1 natt i mai 2024
Svar fra lisa den 3. mai 2024
Thank you for your comments. We hope to see you again soon.

10/10 – Utmerket

William F

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good
Bodde her 1 natt i april 2024
Svar fra lisa den 2. mai 2024
Thanks for the rating!

8/10 – Bra

Guadalupe

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good place to stay near Reno. The tv was excellent, quiet fridge, and really clean. The bed was not firm enough for my back but I’m really not complaining.
Bodde her 1 natt i april 2024
Svar fra Lisa Ketner den 23. apr. 2024
Thank you for your review!

10/10 – Utmerket

Laura

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tesla super charging station walking distance from the hotel. Friendly staff. Big room.
Bodde her 1 natt i april 2024
Svar fra Lisa Ketner den 20. apr. 2024
Thank you for your reivew!

2/10 – Forferdelig

Jeffrey

Forretningsreisende
I didn’t like being turned away because I was a “local”. I had to scramble to get a room elsewhere, and pay a premium rate as a walk in for a lousy room.
Bodde her 2 netter i april 2024
Svar fra Lisa Ketner den 20. apr. 2024
I apologize but it is our hotels policy not to rent to people who live in the immediate areas unless it is a housing emergency

8/10 – Bra

Niloofar

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good breakfast. Not many attractions around.
Bodde her 1 natt i april 2024
Svar fra lisa den 15. apr. 2024
Glad you enjoyed it.

10/10 – Utmerket

Gurpreet

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was place close to everything
Bodde her 1 natt i mars 2024
Svar fra lisa den 1. apr. 2024
Thanks for the rating! Hope to see you again soon.

8/10 – Bra

Kelly

Reiste med familie
Likte: Renhold og personale og service
It was sad for the big smoking around in charge of the place. The food was good. It's too noisy outside. Thanks for the money
Bodde her 1 natt i mars 2024
Svar fra lisa den 29. mars 2024
Thanks for your review. We hope to see you again soon!

2/10 – Forferdelig

victoria

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Shower in one room was unusable (faucet would not turn on). When we spoke with front desk clerk she offered to send maintenance to look at it. We declined this as we had gone to my parents room who were in the room next door for a shower. Then asked clerk if any compensation would be poss she said no because we refused the maintenance visit to which I said ok please investigate. Maintenance was finally able to tun on shower faucet after ALOT of wrenching in the fixture. No regular guest would have been able to do that making shower virtually unusable. As we were checking out we noticed that shower faucet/fixture was now dripping/leaking significantly (we notified front desk of this development). Very dissatisfied with the way this was handled. Also continental breakfast washorrible. We travel enough to understand what to expect but this was pretty bad. Bagels and toast bread stale, no waffles despite equipment for them in evidence (attendant said they’re only offered every other day due to lack of counter space), just over all pretty uninspiring. And advertised pool/hot tub should not be advertised as year round as really it’s seasonal. For the price not worth it.
Bodde her 1 natt i mars 2024
Svar fra lisa den 11. mars 2024
The front desk did offer to send maintenance up and he went up when you were at breakfast. Sorry you didn't want the problem fixed. Our pool states that it is seasonal on the best western web site.

6/10 – Grei

Natalie

Reiste med familie
Likte: Renhold og personale og service
The stay was fine. Good for the price.
Bodde her 1 natt i februar 2024
Svar fra Lisa Ketner den 18. feb. 2024
Thank you for your review

10/10 – Utmerket

KERRY og NIPOMO

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
easy off the highway. Across the street from Walmart for easy shopping. Quiet and safe.
Svar fra Lisa Ketner den 18. feb. 2024
Thank you for your review!

4/10 – Dårlig

Janet

Bodde her 1 natt i februar 2024
Svar fra lisa den 11. mars 2024
We apologize for the inconvenience you encountered.

8/10 – Bra

David

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
Had a wonderful time place was good staff was nice.. the only thing i wish the tv would have been higher in the room.. there was alot of bad weather when we came and ended up spending more time in the room than what was expected..
Bodde her 3 netter i februar 2024
Svar fra Lisa Ketner den 12. feb. 2024
Thank you for your review! We hope to see you again in the future!

8/10 – Bra

Daniel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great help and registration at the front desk.
Bodde her 1 natt i januar 2024
Svar fra lisa den 11. mars 2024
Thank you! We hope to see you again.

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Mean office staff
Staff were aggressively rude when I tried entering the breakfast room briefly where my wife was just before 9, with the door slammed and locked in my face and then my wife chastised for letting me in.
Bodde her 1 natt i januar 2024
Svar fra Lisa Ketner den 21. jan. 2024
The door was not slammed in your face. It was closed before you even entered the lobby. I will however talk to the employee who said something to your wife.

6/10 – Grei

fred

Bodde her 2 netter i januar 2024
Svar fra lisa den 17. jan. 2024
Thanks for the rating!

10/10 – Utmerket

Antonio

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
wake up early for coffee! amigos.
it was nice. we had a good sleep.
Bodde her 1 natt i oktober 2023
Svar fra Lisa Ketner den 31. des. 2023
Thank you for your review!

10/10 – Utmerket

Tahni og Mancos

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All the staff were extremely friendly. Room was clean and comfortable, breakfast was good and hot. Would stay here again.
Bodde her 1 natt i desember 2023
Svar fra Lisa Ketner den 31. des. 2023
Thank you for your review! We hope to see you again in the future!

10/10 – Utmerket

Tawni

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I thought the lady at the front desk was super helpful, very accommodating and just super cool. I feel bad i didnt catch her name but i remember her having festive christmas nails and that she was perfectly personable. Made the ending to my long drive such a breeze.
Bodde her 2 netter i desember 2023
Svar fra lisa den 27. des. 2023
Glad to hear the staff was enjoyable.

10/10 – Utmerket

Theresa

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The bathroom had long dark hair on the floor and plaster dust on the floor from a obvious ceiling repair.
Bodde her 1 natt i desember 2023
Svar fra lisa den 27. des. 2023
Sorry to hear about the bathroom. I will talk to maintenance about it. Thank you!

4/10 – Dårlig

Eric

Reiste med familie og små barn, Reiste med familie
Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Shower had no hot water, the drain didnt work, pillows were horrible bed hard as a board, worse sleep of my life!
Bodde her 1 natt i desember 2023
Svar fra Lisa Ketner den 17. des. 2023
I apologize that you didnt enjoy the beds. We normally get a lot of compliments on how comfortable our beds and pillows are

8/10 – Bra

Debra

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Great Hotel for quick trip
The hotel for the price is always good, especially since we have our pup - quiet and easy access to all kinds of dinner places -
Bodde her 1 natt i desember 2023
Svar fra lisa den 27. des. 2023
Thanks for the comments. We hope to see you again soon.

8/10 – Bra

Timothy

Reiste med familie
Likte: Renhold og personale og service
One good thing about this motel is it across the street from a Wal-mart which has charging stations for electric vehicles. Breakfast had different hot options each day and was good.
Bodde her 5 netter i november 2023
Svar fra lisa den 30. nov. 2023
Thanks for the breakfast compliments.

10/10 – Utmerket

Larry

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet overnight.
Bodde her 1 natt i november 2023
Svar fra lisa den 30. nov. 2023
Thank you!

4/10 – Dårlig

Ramon

Reiste med familie og små barn
Likte ikke: Renhold, personale og service og fasiliteter
One Key card stopped working after a few hours, the complimentary breakfast was horrible and not edible (aside from the cereal and other packaged options). No information was provided on the pool area and or breakfast times at check in
Svar fra lisa den 28. nov. 2023
If you put the card by a phone or another credit card it will demagnetize. Our pool is seasonal and the desk clerk should have given you the breakfast time. Sorry you didn't like our breakfast. We get a lot of compliments on it.

6/10 – Grei

Edgar

Bodde her 1 natt i november 2023
Svar fra lisa den 27. des. 2023
Thanks for the rating.

10/10 – Utmerket

William

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Checkin was very fast and efficient. The lady who did it was very friendly
Bodde her 1 natt i november 2023
Svar fra lisa den 17. nov. 2023
Glad to hear the clerk took care of you.

10/10 – Utmerket

Tony

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly service
Bodde her 3 netter i november 2023
Svar fra Lisa Ketner den 12. nov. 2023
Thank you for your review

10/10 – Utmerket

gerald

Bodde her 1 natt i november 2023
Svar fra lisa den 28. nov. 2023
Thanks for the rating

10/10 – Utmerket

Linda

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra lisa den 7. nov. 2023
Thanks for the rating!

10/10 – Utmerket

Linda

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra lisa den 9. nov. 2023
Thanks for the rating

10/10 – Utmerket

ANDY

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Breakfast was very fresh each morning staff is friendly, and eveything was very clean. Will definitely be back next year thank you.
Bodde her 3 netter i oktober 2023
Svar fra Lisa Ketner den 28. okt. 2023
Thank you for you review! We look forward to seeing you again in the future!

8/10 – Bra

Joan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place for 1 night stay
Bodde her 1 natt i oktober 2023
Svar fra Lisa Ketner den 28. okt. 2023
Thank you for your review!

8/10 – Bra

Russell

Likte: Renhold, personale og service og romkomfort
Quick overbite.
It was a quick overnight on a drive home. Super gal at check in at about 9pm. Room was basic and descent bed. Bath was a little dated and worn, but not bad. Exterior of property seemed rather unsecured, no fencing etc.
Bodde her 1 natt i oktober 2023
Svar fra lisa den 24. okt. 2023
Thank you for your comments. Hope to see you again soon!

10/10 – Utmerket

David

Bodde her 1 natt i oktober 2023
Svar fra Lisa Ketner den 22. okt. 2023
Thank you for your rating!

10/10 – Utmerket

Tom

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra lisa den 20. okt. 2023
Thanks for your rating!

10/10 – Utmerket

luke

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra lisa den 16. okt. 2023
Thanks for the rating!

10/10 – Utmerket

Victor og Coral Gables

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great customer service
Bodde her 1 natt i oktober 2023
Svar fra Lisa Ketner den 28. okt. 2023
Thank yu for your review!

10/10 – Utmerket

Kris

Bodde her 1 natt i oktober 2023
Svar fra lisa den 11. okt. 2023
Thanks for the rating!

10/10 – Utmerket

Patti

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel was very close to my destination. Quiet abd clean.
Bodde her 1 natt i september 2023
Svar fra lisa den 2. okt. 2023
We are glad you enjoyed your stay. We hope to see you again soon.

2/10 – Forferdelig

Judy og Nordland

Reiste med familie, Reiste med kjæledyr
Likte ikke: Personale og service
Be careful: Although advertised as "pet friendly" and posting the additional cost, unless the specific room selected states "pet friendly" as well (and this is the first hotel I've encountered this requirement) -- your pet will not be allowed. And don't expect a refund on a prepaid room. Very disappointed, especially for a Best Western Hotel.
Bodde her 1 natt i september 2023
Svar fra Lisa Ketner den 27. sep. 2023
On expedias site there are rooms labeled pet friendly.

6/10 – Grei

Kathleen og Granite Falls

Reiste med partner
Likte: Personale og service
Room was adequate. Nothing special. Breakfast was fine. Staff was friendly
Bodde her 2 netter i september 2023
Svar fra lisa den 2. okt. 2023
Glad to hear every thing was satisfactory for you.

8/10 – Bra

Gregory og Houston

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Desk clerk was great during check in.
Bodde her 1 natt i september 2023
Svar fra lisa den 20. sep. 2023
Glad to hear you enjoyed the staff. We hope to see you again soon.

10/10 – Utmerket

Donna

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very polite. Breakfast was very nice, well stocked and the staff went above and beyond to make your breakfast a great start to your day!
Bodde her 3 netter i september 2023
Svar fra lisa den 19. sep. 2023
Thank you for your comments. We appreciate your business and hope to see you again!

2/10 – Forferdelig

David

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sketchy things happening around the hotel. I choose to not check in.
Bodde her 3 netter i september 2023
Svar fra lisa den 19. sep. 2023
I'm not sure what you think was sketchy. The hotel is half full of military. I would call that safe.

10/10 – Utmerket

Tanya

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Check in was fast and staff was really nice
Bodde her 1 natt i september 2023
Svar fra lisa den 18. sep. 2023
Thank you. We hope to see you again!