Hoteller nær Fashion Valley Mall

«Front desk was super slow and no one answered when we tried to call»

«Great location»

«The staff was super rude.»

«Large property but cramped rooms. The bathroom is tiny and there is not much space for luggage in the room. It also felt very humid in the room. Our biggest concern was the floor which was really dirty. Our white socks became grey immediately. The pool area was nice, but the jacuzzi could have been warmer for it to be comfortable. The employees were ok nice. The Mexican restaurant was the highlight of this property! In total the stay was ok, but I would not stay here again.»

«Romantic..lovely..peaceful!»

«Best advice I can give to others is find a different hotel. When I arrived to my room I checked the bathroom. It was disgusting. The toilet itself was dirty. It had hair on the toilet seat and behind the toilet. When I complained I wasn't offered a different room or to have the bathroom cleaned. I had to ask if they could clean the bathroom again. The staff of the front desk is not friendly at all. The man that checked me in seemed annoyed. I did interrupt the video he was watching. I went in ...

«Nice clean hotel with nice staff who respond to requests quickly. The rooms are good in general, but a little old bathroom mirror light wasn’t working on one side. Door on 226 doesn’t close unless you push hard. Our room was left not completely locked by room service after cleaning probably because they didn’t know they had to push hard until the lock clicked.»

«Central and good area, but car is a must. Hotel was clean and neat, age does how ever show even if they have renovated it. Layout and facilities is a bit outdated. Sound insulation is not very good, so ask for a room not next to another. Be aware that parking is an additional cost, this should be included and this is one of the reasons they loose a star.»

«Good»

«The front desk staff was friendly and provided excellent customer service. However, the room was not very clean, as I found stains and hair on the bathroom wall. Housekeeping took nearly two hours and three phone calls to deliver bath towels. The wall-mounted A/C worked but was very noisy. Personally, I would not stay here again. However, if those inconveniences don’t bother you, it may still be a good place to stay.»

«Very close access to a lot of the places we needed to go, very large Property as well»

«No cleaning during 3 day stay. A bit run down, but friendly staff»

«Beautiful building. Walking distance to old town. Must try the coffee bean.»

«El hotel esta en feneral bien aunque necesita,ya,mantenimiento. La tie da,que tiene ofrece muy poco. »