Hoteller i Fairmont City

«Owners of this hotel are very pleasant and accommodating. Clean rooms. Great for the price for sure. »

«The staff was very friendly.»

«Was not Aware of a deposit. Showed up did not have enough money for the deposit. So could not stay in the room that I booked. Not only did I not have the full Deposit the online booking company booked my room in the wrong name. So clearly I did not have 2 forms of ID to check-in, and they don't give refunds, and there was nothing stating the deposit on the website when I was booking. Very unhappy and did not have a place to stay after paying for it reached out to the motel, they were not ...

«The staff is kind, but feel they were understaffed or not well managed. At check-in, no carts and was directed to look for them on my own. Found a used towel on the back of our bathroom door. The hot tub, when turned on, made us and others sick (coughing and tearing eyes) due to the amount of chemicals (reported to front desk) - we had to vacate within half a minute. The common areas (elevators, outside trash overflowing)were filthy. »

«Our room was dirty. The bathroom was FILTHY, moldy and mildew everywhere accompanied by hairs that didn’t belong to us. Spider webs in every upper and lower corner of the room. Cobwebs on the ceiling . Stains on the bed sheets and comforter. We requested a non smoking room two times and our room smelled like there was an entire pack of cigarettes burning. We didn’t have an ice bucket because they are not required to keep them for every room. The front desk said they had a handful of them, but ...

«Yes»

«Renovations happening. Staff was short when asked questions. There were no bathrooms we could use except the one in our room. »

«Several places to eat and shop nearby»

«The hotel is nice enough. But the staff is not very friendly or accommodating. They made my stay very stressful. »

«My first thought was how nice the room was, very clean, very appealing. The staff were super kind and checking in and out was quick and easy. I would highly recommend this hotel and definitely will be staying here on my next trip to St. Louis.»

«We had a peaceful, clean and friendly stay. Very nice location. »

«Would have loved a water and ice option on the 3rd floor. »

«Someone has unplugged the fridge and the freezer defrosted. There was water all over the floor. We cleaned it up and the towel was so dirty. The floor wasn’t cleaned. »

«Room was nice and updated, plenty parking, quiet location, loved the breakfast and nachos. Morning management could work on her delivery.»

«The room was fine. Nothing extraordinary. »

«The pool wasn't open and the continental breakfast was ok.»

«Very friendly staff, comfortable room and convenient location »

«Staff was friendly and helpful, the rooms were clean, and the amenities were second to none! Incredible breakfast, as well as a very nice buffet in the evening. Highly recommend!»