Romantiske hoteller i Ezcaray

"Firstly, the building is beau and have a great potential, but too many issues to solve. On check in I asked for the training room which is listed in the app, they just said that “no it’s wrong, we don’t have” even if I said this was the reason I chose the hotel, no effort was made to either arrange or make up for the miss. The key is so huge you need to bring a jacket with a big pocket or a bag to carry it around? 4-star hotel pretending to be a respectable chain must be able to get key cards in 2024? Breakfast worst I have seen in Spain ever, any level, no 2 stars here even. Two managers or something that clearly did not want to work physically and another person who refilled buffet, however 14 dirty empty tables and not one clean available upon arrival. Tables were made up on the go when guest arrived and everyone ate in a dirty messy environment around them. Not busy, three other tables eating at same time as me. Selections terrible, hardly any bread, some tired ham, little fruit, that’s it. Never seems this? I’m used to nice spread once I go 4-star. If I would not have pre-booked I would have walked out of it, now I had a plate of ham, some juice and a coffee. Disaster. Environment as the building etc is nice, but upkeep cheap. One color carpet in room that was due to change 2-3 years back in some more used area like the entrance? Sorry but this does not cut it at all."