Terrasse/patio
Sjekk tilgjengelighet

Anmeldelser av Basin Park Hotel and Spa

3 out of 5
Basin Park Hotel and Spa
12 Spring St, Eureka Springs, AR

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 512 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 327 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 90 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 59 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 14 av totalt 1002 anmeldelser." "

8,8/10

Renhold

9,0/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Ricarda

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
This is an old property. We were there for a wedding and power went out. We checked out early and hotel gave us credit for one night. The best thing about hotel is the staff. They made reception happen for the wedding. Staff went out of their way to make sure we were comfortable.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Patricia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very friendly and helpful.
Bodde her 3 netter i mai 2024

6/10 – Grei

Mary

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Tommy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

DeEtt

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Starting to need some clean updates. Not to lost the ambiance, but freshen.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Barbara

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very welcoming staff. Loved the place
Bodde her 2 netter i mai 2024

8/10 – Bra

Linda

Likte: Renhold og personale og service
Bodde her 2 netter i mai 2024

6/10 – Grei

Marsha og Springfield

Likte: Renhold, personale og service og fasiliteter
I never got hot water in my room, the toilet space is very cramped, but I loved the location. The hotel itself was very charming.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

charlene

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i februar 2024

10/10 – Utmerket

Jane

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything
Bodde her 1 natt i mai 2024

8/10 – Bra

LORI

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Paid $7 more at hotel than stated on Expedia. There are "free" things to do every day at hotel. Do them since you are charged a daily resort fee and they were fun! Not all shops were open since it was b4 memorial day. Plus a lot of places are closed on Mon and Tue at least this time of year. (May). Fun town.
Bodde her 2 netter i mai 2024

6/10 – Grei

Brenda og Vinita

Reiste med partner
Enjoyed the stay. Hotel was old, so not expecting a lot. Parking was inconvenience. Shuttle had to transport you to a parking lot about half mile away where you car was parked.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Terrah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Will be back! Great experience!
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Richard

Reiste med familie
Likte ikke: Renhold
Our bedding had not been changed, although the bed was made up as if it was clean. When I went to get into bed, pulled back the bedding, and there was blood on the sheet. As a female, I’m too old to have left it where it was if you get my drift., Someone brought us clean sheets and they did comp us the room for that night, but overall a very disturbing experience. Carpets were grimy too, and the place just seemed warn out. Shuttle driver nice, and he brought us the clean sheets too. Main check in area staff not very friendly or accommodating overall.
Bodde her 2 netter i mai 2024
Svar fra RDM den 15. mai 2024
Thank you for the feedback. Our apologies about the cleanliness issues. I will forward this to our Hsk. Sup. so this will not happen in the future. We have a couple of new housekeepers we are still training.All of the carpet in the hotel was cleaned in April. Our apologies if it was not done to your satisfaction.I hope you have a good day.

10/10 – Utmerket

Sanderli

Likte: Renhold og personale og service
Bodde her 1 natt i februar 2024

6/10 – Grei

Paul og Broken Arrow

Reiste med partner
Likte: Renhold og fasiliteter
Likte ikke: Personale og service
Old refurbished classic hotel. Room was small and dust/mold as expected of this kind of hotel but really kicked in my allergies. She loved the romance of it, but not for more than the day. Nice and nostalgic so perfect for some, just know what it is.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Margie og Fayetteville

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Right in the middle of everything in Eureka Springs!
Bodde her 1 natt i april 2024
Svar fra RDM den 2. mai 2024
Thank you for choosing the Basin Park Hotel!

6/10 – Grei

Tyler

Bodde her 1 natt i april 2024

6/10 – Grei

Tiffany og Olathe

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
The bathroom was way too small. The toilet was up against the window and wall. The shower was tiny and the sink was in the room far away from the bathroom. The air conditioner had to run all night and that was loud.
Bodde her 1 natt i april 2024
Svar fra RDM den 2. mai 2024
Thank you for the feedback. Our apologies about the room size and the AC. Some of our rooms are small but we have expanded a lot of them to be roomier. Next time you stay with, inquire about our larger rooms. The AC noise is inconvenient but unfortunately there's not much we can do about that.I hope you have a good day!

8/10 – Bra

Gary og Anchorage

Forretningsreisende
At this hotel you are stepping back in time. A very old, classic hotel from post Civil War era. Not perfect but pretty good shape for its age. A visit to Eureka Springs is a step back in time.
Bodde her 3 netter i april 2024
Svar fra RDM den 2. mai 2024
Thank you! Please visit us again next time you're in Eureka Springs.

2/10 – Forferdelig

janelle

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The front desk was rude. They acted like they didn't even want us to be there. No greeting, no smile, no thank you. Very short and curt. The shuttle drivers were the nicest people there. The room was subpar and ugly. The staircase needed vacuuming and the food was subpar. If you called the front desk they were just plain rude. The hotel is not at all attractive. I've stayed at better La Quinta's and I payed almost $400 in hotel tax. Overall I would find another place to to stay. Highly overrated!!
Bodde her 2 netter i april 2024
Svar fra RDM den 23. apr. 2024
Thank you for the feedback. Our apologies you were not satisfied with your stay. I will share this review with my staff and we will do better in the future.Have a good day.

10/10 – Utmerket

James

Neat history. Cool bar. Friendly staff. Dog friendly.
Bodde her 2 netter i mars 2024
Svar fra RDM den 2. mai 2024
Thanks for the 5 star review!

10/10 – Utmerket

Jared

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wife and I enjoyed our night stay here. Awesome location to downtown Eureka Springs and all the shops.
Bodde her 1 natt i april 2024
Svar fra RDM den 2. mai 2024
Thanks for the 5 star review!

6/10 – Grei

Sallye

Reiste med familie
Likte: Personale og service
Seemed dingy to me. Didn’t appreciate the fire alarm going off (no fault of hotel).
Bodde her 1 natt i april 2024
Svar fra RDM den 2. mai 2024
Our apologies you thought the hotel was dingy. I will speak to housekeeping and we will do better.Have a good day.

10/10 – Utmerket

Tristan

Bodde her 1 natt i april 2024

10/10 – Utmerket

Troy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
If you're looking for a great place on your visit to Eureka Springs this is the place! Great location and a superior state made for a great experience for us.
Bodde her 2 netter i april 2024
Svar fra RDM den 12. apr. 2024
We appreciate the positive feedback!

8/10 – Bra

Kenny

Bodde her 2 netter i april 2024
Svar fra RDM den 2. mai 2024
Thanks for visiting.

10/10 – Utmerket

John

Bodde her 2 netter i november 2023
Svar fra RDM den 2. mai 2024
Thanks for the 5 star review!

6/10 – Grei

Amy

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra RDM den 12. apr. 2024
Thanks for visiting.

8/10 – Bra

Jean-Baptiste

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra RDM den 12. apr. 2024
Thanks for visiting.

8/10 – Bra

Angela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First of all, this is an OLD hotel. Like the rest of the town, everything is OLD. That said, it is not a bad hotel. The staff was amazing. From the front desk attendants to the bar/dining staff to the cleaning staff, the service was amazing. I always try to book directly through the hotel...but that was not a wise move. We received an amazing deal through Expedia. The price was 1/2 of booking through the hotel directly. We booked 2 rooms and loved being across the hall from each other. The rooms were cozy, but old. Dim lighting and interesting plumbing situations. The floors are creaky, which falls in line with the mood of the old hotel. Beds, bedding, sheets, towels were totally fine. The hotel restaurant was very good as was the game room. I had a great time with my almost-adult children in the game room. The location is absolutely perfect! Being right in the middle of Eureka is fantastic. We could walk everywhere and if needed, the hotel had a shuttle available at all times. We had amazing dining experiences at the suggestion of the hotel staff . Overall, we had a fantastic stay at a fun hotel which is located in the best place in Eureka!
Bodde her 3 netter i mars 2024
Svar fra RDM den 12. apr. 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 – Grei

George

Reiste med familie
The Basin Park front desk were rude and unaccommodating . The cleaning crew were very friendly as was the door man. We stayed in one of the haunted rooms ,room 306 . The first night it sounded like someone was in the room walking around.
Bodde her 2 netter i mars 2024
Svar fra RDM den 12. apr. 2024
Thank you for the feedback. My apologies the front desk staff. We were in the midst of Spring Break and shorthanded. The staff was stretched thin and we were extremely busy. We will do better in the future.I hope you have a good day.

8/10 – Bra

Cathy

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Staff was great, very friendly and helpful. Building was old of course so did have some quirks!
Bodde her 2 netter i mars 2024
Svar fra RDM den 23. mars 2024
Thank you for visiting!

10/10 – Utmerket

Mary

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra RDM den 23. mars 2024
Thanks for the 5 star review!

10/10 – Utmerket

Heather

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the history of the hotel and the hotel and staff were very professional and I enjoyed our stay
Bodde her 1 natt i mars 2024
Svar fra RDM den 23. mars 2024
We appreciate the positive feedback!

10/10 – Utmerket

Mike

Reiste med partner
Customer service and staff was amazing! Loved the shuttle service and drivers as well!
Bodde her 2 netter i mars 2024
Svar fra RDM den 23. mars 2024
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

10/10 – Utmerket

Dwana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location
Bodde her 1 natt i mars 2024
Svar fra RDM den 23. mars 2024
Thanks for the 5 star review!

10/10 – Utmerket

Brian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra RDM den 23. mars 2024
Thanks for the 5 star review!

4/10 – Dårlig

Donna

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
We checked in to the first room and the bed was horribly uncomfortable, the room was dusty. The floor smelled completely of weed. We were moved to the 5th floor from the 4th and into another room. The bed was slightly better, the room was still dusty. The bathroom areas were extremely tight. The staff was friendly and helpful, the location was great- however this place really needs updating. Around 10:30pn we heard a lot of stomping and noise above us to which we found out was a ghost tour which lasted until well after 11pm. Our spa services were moved to another location due to a person calling in. The spa was the main reason we stayed at the hotel for convenience.
Bodde her 2 netter i mars 2024
Svar fra RDM den 23. mars 2024
Thank you for the feedback. Our apologies about all of the issues you experienced while staying with us. We will do better in the future.I hope you have a good day.

10/10 – Utmerket

Elizabeth

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay in Eureka! All of downtown Eureka Springs is within walking distance and they have a shuttle to get to other attractions in town!
Svar fra RDM den 23. mars 2024
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

10/10 – Utmerket

Carey

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel in the heart of downtown with lots of shops and restaurants within walking distance.
Bodde her 1 natt i mars 2024
Svar fra RDM den 23. mars 2024
Thank you for choosing the Basin Park Hotel!

6/10 – Grei

Susan

Reiste med partner, Reiste med kjæledyr
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Ok I get that this is a historic town but this hotel is old. Really old. They just keep adding more layers of brown paint on the walls. The TVS are old and you can't stream to them. The floors are uneven so Our door was crooked at the top and had a 2 inch gap. Carpet was old. Fixtures lighting furniture all needs to be thrown away. At $275 a night you'd think it was at least a Holiday Inn. Parking was at an offsite lot so you unload at the curb. We had 2 dogs so I had to stay with them while my husband had to go park the car and wait for free shuttle. Staff was very friendly and helpful! The game room was fun and the lounge was nice if you want expensive cocktails. Didn't go to the spa or use the hot tub. Not sure why this is called a 'resort' my guess is so they can charge the ' resort fee'. We didn't have the cont'l breakfast but used the $15 credit at a local coffee shop. Which is a smart partnership! Go there for breakfast! Awesome coffee fresh baked biscuits :) The locals go there. The location is what you're paying for $$. Probably won't go back
Bodde her 1 natt i februar 2024
Svar fra RDM den 3. mars 2024
Thank you for taking the time to review the Basin Park Hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

8/10 – Bra

Shaun og Topeka

Reiste med partner
Likte: Renhold
The Basin Park Hotel certainly has a lot of character and charm. Its location makes it a great spot to stay and browse the local shops and eateries.
Bodde her 2 netter i februar 2024
Svar fra RDM den 3. mars 2024
We appreciate the positive feedback!

10/10 – Utmerket

Corina

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Jacob at the front desk and Nick on the shuttle were amazing. This hotel is beautiful ghost or no ghost! I will be back as it’s just a wonderful vibe all around. My only critique is the mirrors are a little high for those 5’2” and under-that’s not the first time I’ve run into that though.
Bodde her 1 natt i februar 2024
Svar fra RDM den 3. mars 2024
Thanks for the 5 star review!

8/10 – Bra

James

Bodde her 1 natt i februar 2024
Svar fra RDM den 23. mars 2024
Thank you for visiting!

10/10 – Utmerket

Stephen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra RDM den 3. mars 2024
Thank you for visiting!

8/10 – Bra

kenneth

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great overall experience
Bodde her 1 natt i februar 2024
Svar fra RDM den 3. mars 2024
Thank you for choosing the Basin Park Hotel!

10/10 – Utmerket

Mary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location and hospitality!
Bodde her 1 natt i februar 2024
Svar fra RDM den 3. mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 – Utmerket

Wade

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful old hotel, smack dab in the middle of downtown Eureka Springs. It's not perfect, but, still, I love this old lady. We've stayed here twice, and we plan on staying here again.
Bodde her 3 netter i januar 2024
Svar fra RDM den 3. mars 2024
Thank you for choosing the Basin Park Hotel!

10/10 – Utmerket

Julie og Grove

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Location was perfectly nestled in the heart of historic downtown within walking distance to everything. Dinner on the balcony was great and room was nice with updated bathroom. We will go back!
Bodde her 1 natt i februar 2024
Svar fra RDM den 3. mars 2024
Thanks for the 5 star review!