Hoteller i Esperanza

"We have been to several resorts and hotels in the Dominican republic for several years , and this place feels a bit "simple" to claim it's a 5 star hotel. The rooms are dated and the bathroom and especially the showers need a fresh up. A hotel room is a hotel room even if you call it a Junior suite, and the junior suites at this resort is definitely noting more that a standard hotel room.. When that is said the place is clean and the restaurant is good!(The hot food is a bit to cold) The staff is amazing from the reception to the restaurant, housekeeping and bars ! Everyone is smiling and friendly. When we got our room it had no towels and the minibar was not stocked, but they fixed it after we talked to the reception several times. (One should have been enough). I was surprised that the minibar din not come with a drop of alcohol, not that I expected hard alcohol, but a beer or two would not be unexpected at a 5 star all inclusive hotel. The restaurant seams to always be out of glasses, no glasses for juice in the morning and you get your red-wine in glasses ment for sparkling wine in the evening. And it takes to long before you get drinks and cutlery in the restaurant. Maybe they need a few more employees!? It's way to few places to sit down when you want a drink in the evening, the sports-bar and area outside needs more tables and chairs and there is surly space for it. Over all it feels like everything is underdimensioned for the amount of people at the resort"