2/10 – Forferdelig
Anders
12. juni 2012
Likte ikke: Personale og service
Great location, disastrous service
Nice but a bit worn-down hotel. Minibar didn't work. Hotel staff claimed it was working fine, it just wasn't refridgerated. After lots of complaining they finally changed it. Next, the AC didn't work. After lots of complaints they admit that the AC is out of order in the entire hotel. The offer no solution and claim it's not very hot outside so we should be fine, even though the room was 28 degrees. After lots of fighting they finally put a big AC machine into our room with a big hose out the window. It worked, but sounded like an airplane about to take off, and made it impossible to relax and sleep. We demanded to cancel the rest of our stay, but they refused to refund anything as we had prepaid the whole stay. We finally managed via hotels.com customer service to get a refund for the rest of the stay and moved to Hotel Plaza nearby, which was fantastic.