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Anmeldelser av Traditions Hotel & Spa, Ascend Hotel Collection

3.5 out of 5
Traditions Hotel & Spa, Ascend Hotel Collection
4101 Watson Blvd, Endicott, NY

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 224 av totalt 437 anmeldelser." "
Rangering på 8 − Bra. 142 av totalt 437 anmeldelser." "
Rangering på 6 − Grei. 40 av totalt 437 anmeldelser." "
Rangering på 4 − Dårlig. 23 av totalt 437 anmeldelser." "
Rangering på 2 − Forferdelig. 8 av totalt 437 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,0/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Clayton

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Alison

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold, personale og service og fasiliteter
First time we stayed here! The survey is asking us what we liked. We liked leaving. We saw pubic hair in the bath tub when neither of us had taken a shower yet; needless to say, we were upset and let the front desk know. The room was so tiny that only one person could be off the bed at a time because there was no room to move. The ad boasted a huge room with a fireplace in the photo, and it was fake; just lights and not even fake logs with propane. So they should not be advertising rooms with fireplaces if the fireplaces are only decorations. At 9:20 AM (checkout is 11:00, I believe) a maid walked right into the room and I was undressed. Granted, my husband had knocked the Do Not Disturb sign off the door when he went to get coffee, but still, don't they knock? Lastly, our room was the first off the lobby, and when I say first, I mean the doorframe began immediately adjacent to the lobby. It was loud and had no privacy. Overall? We would never stay here again. They didn't care a hoot about impressing new guests and they clearly don't clean bathrooms between guests.
Bodde her 1 natt i april 2024
Svar fra Courtney Frear- Front Office Manager den 3. mai 2024
Alison,I am so sorry to hear that you were unhappy with your stay. Your feedback helps us to improve our guest experience. I will be sure to pass on your comments to our staff. We hope to properly host you in the future.

8/10 – Bra

Erica

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Vincent den 21. feb. 2024
Erica,Thank you so much for your strong rating. We are so pleased you enjoyed your stay with us. We hope to have the pleasure of serving you again in the future.Vincent SanoGeneral Manager

10/10 – Utmerket

Roberta

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra VinS den 29. jan. 2024
Robeeta,Thank you for your strong rating regarding your stay at our hotel. We are honored you chose Traditons at the Glen. We hope to have the pleasure of serving you avain in the future. Vincent SanoGeneral Manager

10/10 – Utmerket

DeAnna

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had forgitten my cuo there in one of the closets (long story). I gave them a call and they grabbed it for mw to pick up. Not only was it there for mw to pick up the next day, they cleaned it out too! The day time guest service worker was lovely!
Bodde her 2 netter i januar 2024
Svar fra Courtney Frear- Front Office Manager den 19. jan. 2024
DeAnna, It was a pleasure hosting you! I am so glad that you got to enjoy the quiet, relaxing ambiance of our historic mansion! It was no trouble finding your cup for you! We hope to see you again soon.

10/10 – Utmerket

Colleen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra VinS den 15. jan. 2024
Colleen,Thank you for your strong rating regarding your stay at our hotel. We are so pleased to see how much you enjoyed your stay with us. Please come back and visit us again in the future.Vincent SanoGeneral Manager

10/10 – Utmerket

Matthew

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra VinS den 26. des. 2023
Matthew,Thank you so much for your strong rating regarding your stay at our hotel. It was our pleasure to host your stay. We look forward to seeing you again in the near future.Vincent SanoGeneral Manager

10/10 – Utmerket

Cynthia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lots of bang for your buck.
Extremely nice hotel at a reasonable price.
Bodde her 1 natt i oktober 2023
Svar fra Courtney Frear, Front Office Manager den 24. okt. 2023
Cynthia, Thank you so much for taking the time to leave feedback about your stay, and score us so highly! We look forward to seeing you again!

10/10 – Utmerket

Karen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Only stay here when in the Triple Cities
I always stay at Traditions when I am in town. Love the ambiance, the Spa, and the rooms. The location is center to almost everywhere I need to go when in town. Food is excellent too. Highly recommend.
Bodde her 2 netter i august 2023
Svar fra VinS den 23. aug. 2023
Karen,Thank you so much for staying with us. We always enjoy having repeat guests stay with us. We look forward to your next visit.Vincent SanoGeneral Manager

10/10 – Utmerket

CHOI-FONG

Bodde her 1 natt i august 2023
Svar fra Courtney Frear, Front Office Manager den 12. sep. 2023
Thank you so much for your feedback! It was a pleasure hosting you!

8/10 – Bra

Phylis

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Relaxing, old country feel.
Bodde her 2 netter i juli 2023
Svar fra VinS den 1. aug. 2023
Phylis,Thank you for your strong rating. We are so happy you enjoyed the historic charm of our facility. It began life over 100 years ago as a private mansion and spent 60 years with IBMPlease visit us again.Vincent SanoGeneral Manager

8/10 – Bra

Richard

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 3 netter i juli 2023
Svar fra VinS den 11. juli 2023
Richard,Thank you for your rating. We are pleased to see you enjoyed your stay with us. We sincerely appreciate yourfeedback.Vincent SanoGeneral Manager

8/10 – Bra

Marthajean

Reiste med familie
Likte: Renhold, personale og service og romkomfort
This hotel has potential.
The staff and the service at the hotel was excellent. The condtion of the hotel leaves a lot to be desired. The hotel is old. The hotel needs to be renovated. The hotel could be a gem if updated
Bodde her 2 netter i juni 2023
Svar fra VinS den 29. juni 2023
Martha Jean,We are glad you found the service from our staff to be excellent. The hotel was originally built as a private mansion over 100 years ago. IBM used it for 60 years before current ownership purchased the facility.Vincent SanoGeneral Manager

10/10 – Utmerket

James

Reiste med familie
Likte: Personale og service
Being the former IBM Country Club was cool!
Bodde her 2 netter i juni 2023
Svar fra VinS den 26. juni 2023
James,Thank you for staying with us. We are so pleased yo enjoyed the rich history of our facility. We hope to see you again.Vincent SanoGeneral Manager

10/10 – Utmerket

Diane

Reiste med en gruppe
Likte: Renhold og personale og service
Nice
Bodde her 1 natt i juni 2023
Svar fra VinS den 24. juni 2023
Thank you Diane. Please visit us again.Vincent SanoGeneral Manager

2/10 – Forferdelig

Earl

Bodde her 1 natt i mai 2023
Svar fra VinS den 16. mai 2023
Earl,We are sorry you did not seem to enjoy your stay. Without any comments, I am unable to address any concerns you may have had. Please feel free to call me in my office to discuss any issues you may have encountered.Vincent SanoGeneral Manager

8/10 – Bra

gregory og massapequa

Likte: Renhold og personale og service
You can sense the nostalgia! Could be amazing with some TLC.
Bodde her 1 natt i april 2023
Svar fra VinS den 1. mai 2023
Gregory,Thank you so much. We are glad you enjoyed the rich history of our facility.Vincent SanoGeneral Manager

8/10 – Bra

Stephen

Forretningsreisende, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room was small. No refrigerator.
Bodde her 1 natt i april 2023
Svar fra VinS den 18. apr. 2023
Stephen,Thank you for your feedback. We truly appreciate hearing from our guests. Our rooms are smaller as the hotel was built as a private mansion over 100 years ago. IBM had the facility for 65 years till current ownership took it over.We do have refrigerators for rent. We hope to see you again soon.Vincent SanoGeneral Manager

10/10 – Utmerket

Christopher

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property itself is beautiful & a short drive from downtown Binghampton. All of the staff were very friendly & helpful. We ate at the restaurant and it was delicious. Overall a great stay.
Bodde her 2 netter i mars 2023
Svar fra VinS den 3. apr. 2023
Christopher, thank you so much. We are so pleased to hear you enjoyed your stay with us, from our staff, to our food, and our beautiful facility.Please come again.vincent SanoGeneral Manager

8/10 – Bra

Karen

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Nice spa attached
Bodde her 3 netter i mars 2023
Svar fra Vincent den 20. mars 2023
Karen,Thank you so much. We are so glad you enjoyed our Spa. We are very proud of the facility and services provided.Please come again.Vincent SanoGeneral Manager

10/10 – Utmerket

Jill og Greenwich

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place, clean, rooms a little small. Breakfast was great, service was great
Bodde her 1 natt i mars 2023
Svar fra VinS den 8. mars 2023
Jill,Thank you so much. We are happy to hear you enjoyed your stay with us. We're glad you enjoyed our breakfast and service.Please come again.Vincent SanoGeneral Manager

4/10 – Dårlig

Peter

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The walls are paper-thin. We could hear the tv next door as loudly and as clearly as the one in our room.
Bodde her 1 natt i februar 2023
Svar fra VinS den 28. feb. 2023
Peter,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Vincent M. Sano, CHAGeneral Manager

10/10 – Utmerket

Colleen

Bodde her 1 natt i februar 2023
Svar fra VinS den 13. mars 2023
Colleen,Thank you for your strong rating regarding your stay with us. We hope to have the pleasure of serving you again in the near future.Vincent SanoGeneral Manager

6/10 – Grei

Jolene

Reiste med partner
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Room and hallways smelled like mildew. The room was clean but very small. It was ina desperate need of updates. Small tv, no refrigerator and the bed was right under the window that had plastic holders for the drapes that constantly hit your head. Ice machine was not working. Prompt service upon asking for more blankets, however, the attendant that brought them was trying to see into our room, WEIRD! The bed was also very comfy.
Bodde her 1 natt i februar 2023
Svar fra VinS den 7. feb. 2023
Jolene,Thank you for your input. We review every comment to see where we can make improvements to increase guest satisfaction.Vincent SanoGeneral Manager

10/10 – Utmerket

Keri A.

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I’ve stayed at hundreds of hotels while traveling for fun or work and I must say Traditions is one of my new favorites and I’ll definitely be back again this year to spend a few days more. The hotel is not your brand new hotel it’s got charm, history, hiking trails, waterfalls, golf, a spa and the most amazing salt cave. Dinner was delicious at their small bar restaurant and the included breakfast was wonderful. This place is up a nice hill overlooking Binghamton where you can see gorgeous sunrises as well. Staff checking and checking out was very nice and the spa soaps and hair products were some of the best I’ve used at a hotel. Do yourself a favor and skip the hotels in town and stay here.
Bodde her 1 natt i januar 2023
Svar fra VinS den 23. jan. 2023
Keri,Thank you so much for your encouraging words. We always appreciate guests providing their feedback. We are glad you enjoyed your stay with us. We hope to see you again.Vincent SanoGeneral Manager

10/10 – Utmerket

Stephen

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand

8/10 – Bra

Bernard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2022
Svar fra VinS den 27. des. 2022
Bernard,Thank you so much. We are so pleased you enjoyed your stay with us. We hope to have the pleasure of serving you again in the future.Vincent SanoGeneral Manager

10/10 – Utmerket

Anita

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Exceptional service from ataff is a prime reason we return only here when in the area. Food and beverage seris also superior, though not available every day.
Bodde her 3 netter i desember 2022
Svar fra VinS den 14. des. 2022
Anita,Thank you so much. We are pleased to hear you enjoyed the exceptional service and food we provided. Our dedicated team truly enjoys serving our guests.Vincent SanoGeneral Manager

10/10 – Utmerket

Pamela

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect. Breakfast perfect. We’ll be back
Bodde her 1 natt i desember 2022
Svar fra VinS den 5. des. 2022
Pamela,Thank you so much for staying with us. We are glad you enjoyed your stay with us , especially our breakfast. Vincent SanoGeneral Manager

10/10 – Utmerket

Mark

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2022
Svar fra VinS den 3. des. 2022
Mark,Thank you for your strong rating. We are pleased you enjoyed your stay with us. We hope to see you again.Vincent SanoGeneral Manager

10/10 – Utmerket

Sandra

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2022
Svar fra VinS den 16. okt. 2022
Sandra,Thank you so much for your strong rating. We are pleased you enjoyed your stay with us. Please visit us again.Vincent SanoGeneral Manager

6/10 – Grei

Ronald

Bodde her 1 natt i oktober 2022

10/10 – Utmerket

Judy

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Potash
Beautiful hotel wonderful staff very clean comfortable beds ands pillows great spa soap and lotion good choice for breakfast waffles eggs bagels fruit cereal yogart juices coffee tea Toast the only down fall hallways were very hot the ice maker not working on third floor had to go to second floor shade in my room came down and my room only smelled like smoke but a beautiful place with a spa I didn’t try it we all loved this history of the place thank you to the friendly staff
Bodde her 1 natt i september 2022
Svar fra VinS den 12. sep. 2022
Thank you so much. We are so pleased you enjoyed your stay with us. We hope to have the pleasure of serving you again in the near future.vincent SanoGeneral Manager

10/10 – Utmerket

Mark

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Beautiful century-old hotel with amazing history
Absolutely beautiful, century-old hotel with some amazing history. Our room was clean and very spacious. We had an outside deck which was really nice for sitting outside. Two drawbacks:the deck seemed to need some work and the hair dryer in the bathroom was useless. Highly recommended.
Bodde her 1 natt i juli 2022
Svar fra VinS den 25. juli 2022
Mark, Thank you for your comments. We truly appreciate hearing from our guests about what they love and where we can improve. Vincent Sano General Manager

6/10 – Grei

Scott

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
What a shame......
I remember when this hotel was purchased and remodeled 15 yrs ago. It was absolutely beautiful and the service was amazing. Unfortunately those owners sold yrs ago and the current owners haven't dropped a dime into the place. Peeling wall paper, stained shower walls, loose plumbing fixtures, and a stale smell in the room.
Bodde her 1 natt i februar 2022
Svar fra VinS den 5. juli 2022
Scott, The ownership has been the same since 2004 when the property was purchased from IBM. Please feel free to give me a call in my office. Vincent Sano General Manager

8/10 – Bra

Magdalena

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mother's day weekend
We decided to visit our son at the Binghampton University. We booked suite . It was very nice, spacious and clean . They had wedding that night , but wasn't bad , it got quiet after 10:00 PM. The only thing I can complain about is bed. When I was booking I asked them if their mattresses are firm or extra firm. They confirmed they have firm ones. Well , not really, mattress was very soft and I didn't sleep very well plus woke up with a pain in my back . Stuff was very nice and friendly especially the man from dining room.
Bodde her 1 natt i mai 2022
Svar fra VinS den 9. mai 2022
Thank you for your valuable input. The mattresses are firm but they are also the pillow top which probably makes them feel a little softer. We hope you had a great Mother's Day. Vincent Sano General Manager

10/10 – Utmerket

Catherine

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Traditions never disappoints
Traditions Hotel & Spa never disappoints, from friendly check in to a wonderful dinner (the food is amazing). They always make you feel special. The rooms are large and the beds are extremely comfortable. Every employee treated you like royalty. Will be back there again.
Bodde her 1 natt i april 2022
Svar fra VinS den 26. apr. 2022
Catherine, Thank you so much for your strong review of your stay with us. We are so pleased that you enjoyed our food and the service our staff provided. We look forward to seeing you again. Vincent Sano General Manager

10/10 – Utmerket

Lesley

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A hidden gem in Johnson City! Well cared for property with beautiful spa on site. Courteous and helpful staff. Very knowledgeable about historical significance of the property and surrounding land.
Bodde her 2 netter i april 2022
Svar fra Vins den 6. mai 2022
Lesley, Thank you so much. We are very proud of our facility with its rich history. We hope to have the pleasure of serving you again in the near future. Vincent Sano General Manager

4/10 – Dårlig

Michael

Reiste med familie
Likte: Renhold og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2022
Svar fra VinS den 6. mai 2022
Michael, Thank you for staying with us. I see you gave us rating of 4. Please feel free to call my office to discuss any concerns you may have had. Vincent Sano General Manager

10/10 – Utmerket

Kevin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Well cared for older building that has lots of history, character, and charm. The free breakfast was excellent!
Bodde her 1 natt i april 2022
Svar fra VinS den 17. apr. 2022
Kevin, Thank you so much. we are so pleased you enjoyed our hotel with its rich history. We are also happy to see you had a chance to enjoy our hot breakfast buffet. Vincent Sano General Manager

10/10 – Utmerket

James Kyle

Forretningsreisende, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The building had a old antique look which I loved. It made it very mysterious. I loved our stay and our baby boy was very safe in the hotel room. We were able to let him crawl around safely and play.
Bodde her 1 natt i april 2022
Svar fra VinS den 5. apr. 2022
James, Thank you so much. We are glad you enjoyed your stay with us. It is also nice to know you felt safe and in a clean environment for your baby boy to play in. Please visit us again in the future. Vincent Sano General Manager

10/10 – Utmerket

roy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Some ridiculous nit-picking in some recent reviews not withstanding, a stay at the Tradition should be on the top of anyone's list looking for a stay in the Endicott/Vestal area. First of all, it's a piece of history as the virtual birthplace of IBM. Magnificent scenery alone, perched atop a hill overlooking the valley is worth the room price. Too early in the season to enjoy playing the golf course, but the wandering road up to the hotel gives you a feel. The staff, from check-in (Mark?) to waitress (Emily) to the morning chef (Wayne) were all friendly, personable and efficient. The rooms are comfortable (splurge on one of the 2 room suites if it's in your budget!) and well attended. We were happily surprised to see the TV accommodated our ROKU HDMI plug in! Water pressure in the shower was impressively strong. This is absolutely NOT a place to be missed if your stay is in the area. Abandon the named hotel chains and stay here.
Bodde her 2 netter i mars 2022
Svar fra VinS den 29. mars 2022
Thank you very much. We are so glad you allowed us to host your stay with us. I will pass along your kind words to our team. We are very proud of our facility with its rich history. We are especially proud of our dedicated staff that truly provides the best possible service to our guests. We hope to see you again in the near future. Vincent Sano General Manager

8/10 – Bra

Gary

Likte: Renhold, personale og service og romkomfort
Very, very nice......
The only down side to the property is the condition of the carpeting in the hallways and the smallTV in the room. However, I would definitely stay here again.
Bodde her 1 natt i februar 2022
Svar fra VinS den 24. feb. 2022
Garey, Thank you very much for your input. We look forward to serving you again in the future. Vincent Sano General Manager

10/10 – Utmerket

Curtis

Bodde her 1 natt i januar 2022

10/10 – Utmerket

Michael

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the experience
Bodde her 1 natt i januar 2022
Svar fra VinS den 19. jan. 2022
Michael, Thank you so much. We are so pleased you enjoyed your stay with us. We look forward to serving you again in the future. Vincent Sano General Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2021
Svar fra VinS den 30. des. 2021
Thank you very much for your strong rating. We are pleased you enjoyed your stay with us. Vincent Sano General Managert

10/10 – Utmerket

Christine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful
Bodde her 2 netter i desember 2021
Svar fra VinS den 13. des. 2021
Christine, Thank you for your strong rating. We are so pleased you enjoyed your stay with us. We hope to see you again in the near future. Happy Holidays, Vincent Sano General Manager

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 3 netter i desember 2021
Svar fra VinS den 9. des. 2021
Thank you for your strong rating. We are glad you enjoyed your stay with us. Vincent Sano General Manager

10/10 – Utmerket

Karen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The best hotel in the area.
This is the only hotel I stay at when I am in the Binghamton area. The rooms are wonderful and the spa is great. I love this hotel because it used to be used to house IBM employees in town for training. Holds a very special place in my heart since my family all worked for IBM. I highly recommend this hotel.
Bodde her 2 netter i november 2021
Svar fra VinS den 23. nov. 2021
Karen, Thank you so much. We are so pleased you enjoy staying with us. Our hotel has such a rich history .and it truly resonates with you. We look forward to seeing you again. Vincent Sano General Manager

2/10 – Forferdelig

Electra

Reiste med partner, Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This place is REALLY dated, but that would have been okay. When we arrived the tiny TV in our first room didn't work, so they moved us to another room, which was fine. But that room had mold patches on the ceiling and there was even some on the lamp. LOTS of mold! I did tell management. The surrounding country is lovely, but this place needs a renovation badly.
Bodde her 1 natt i november 2021
Svar fra VinS den 16. nov. 2021
Dear Electra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vincent M. Sano, CHA General Manager