Hoteller nær El Totumo Mud-vulkanen

"This property may be acceptable only for travelers with extremely low expectations. Anyone expecting even a basic level of professionalism should avoid it. Almost every part of my stay reflected poor maintenance, misleading advertising, and a lack of essential guest care. The airport pickup was stressful; the driver only sent the last three digits of the license plate, making him nearly impossible to find. The room lacked basic essentials such as toilet paper, soap, and—most inconveniently—WiFi. It also looked nothing like the photos: everything was worn, neglected, and even the sink was loose. The pool is tiny, and the advertised “pool bar” does not exist. The only option is buying a single can of beer at reception. Guests arriving after midnight may be left outside for up to 20 minutes because the night guard sleeps. Breakfast is served with extremely loud salsa music, with no consideration for resting guests. The beach photos are also misleading. The real beach is cluttered with old canopy structures and scattered litter, nothing like the clean shoreline shown online. I booked two nights but left after the first and preferred to lose my money rather than stay longer. I did not eat the breakfast, as the overall hygiene was so poor that I did not want to risk getting sick. In short, this property does not deliver what it advertises and is not suitable for travelers who expect reliability, comfort, hygiene, or even basic professionalism."

"The pools were amazing. And the people working was nice. We choose the simplest rooms and they were okay. Darker than the pictures and everything was cement. "