Dear Guest., Thank you so much for your staying at doublegem, we would be delighted to have you again,

Thank you for sharing your feedback.

Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay at our hotel so much that you plan to return if you visit El Nido again.Your kind words inspire us to continue providing excellent service and a memorable experience for all our guests. We look forward to welcoming you back for another wonderful stay in the future.

Thank you for sharing your wonderful feedback about your stay at Doublegem. We are thrilled to hear that you had a very happy experience with us.It’s fantastic to know that our staff could assist you promptly by upgrading your room and that you enjoyed the incredible sunset views. We take pride in maintaining clean and comfortable rooms, so your positive remarks are truly appreciated.We are delighted that you had a great time and hope to welcome you back soon for another memorable stay.

Thank you for sharing your feedback about your recent stay with us. It's nice to hear that you enjoyed the magnificent views, our lovely staff, and the fantastic evening Margaritas. Your compliments about our ocean-side rooms and the great pool are much appreciated.We apologize for the inconveniences you experienced with the street-side room. We understand the importance of a peaceful stay and will look into ways to mitigate the noise concerns. Your feedback about the water temperature in the mornings and the breakfast experience is valuable, and we will work on improvements to ensure a more comfortable and satisfying experience for all our guests.We are also sorry to hear that the restaurant did not meet your expectations. We will review our offerings and service to make necessary enhancements. Your comment about the cash-only policy and the inability to book to your room has been noted, and we will consider ways to improve this aspect of our service.We hope to have the pleasure of welcoming you back soon. When you return, we recommend booking one of our ocean-side rooms to fully enjoy the beautiful views and a more tranquil experience. Thank you again for your constructive feedback and kind words about our staff.

Hi Ms. Barbara,Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you found the entire complex to be very clean and that you enjoyed the comfort of our beds. Our team takes great pride in maintaining high standards of cleanliness, and it's rewarding to know that our efforts are recognized.We're pleased that the down pillows and duvets, changed and cleaned after every guest, met your expectations. Providing a clean and cozy sleeping environment is a top priority for us, and it's wonderful to hear that we succeeded in making your stay comfortable.It's also great to hear that the air conditioning worked perfectly for you. We understand the importance of a comfortable room temperature, and we're glad that we could meet your expectations in this regard.We appreciate your advice for those sensitive to noise, recommending rooms facing the pool side. It's valuable feedback for future guests who may have similar preferences. We always strive to accommodate our guests' needs and preferences to the best of our ability.Once again, thank you for choosing our hotel, and we would be honored to welcome you back as our guest in the future. If there's anything specific you'd like to share or suggest for improvement, please feel free to let us know. We value your feedback and look forward to serving you again.--Karl ErvinReservation Staff

Dear,Thank you for taking the time to share your experience with us! It's always a pleasure to know that our efforts to provide a comfortable and enjoyable experience are appreciated. We look forward to welcoming you back for another visit!

Sir Christopher,Thank you so much for taking the time to share your feedback with us! Your kind words are truly appreciated and serve as motivation for our team to continue delivering outstanding hospitality.We hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or any suggestions you may have for improvement, please feel free to share them with us. We value your input and strive to make each guest's experience even better.-Reservation team

Hi Ms. Karlene,Thank you so much for taking time to share your feedback about your recent stay at our hotel. Your kind words truly mean a lot to us.We understand the importance of a satisfying breakfast to start the day, and we regret any inconvenience this may have caused.Rest assured, we are taking your feedback seriously, and we will be addressing the issue to ensure that such lapses do not occur in the future. Once again, we appreciate your positive review and your understanding regarding the breakfast situation. If your travels bring you back to our area, we would be honored to have another opportunity to provide you with a seamless and enjoyable stay.-Reservation team

Thank you so much for taking time to write a review and appreciating our Hotel. Hope we have you again at Doublegem. Also Regarding to the point out concern thank you for letting us know. Will take this under consideration Rest assured that We'll continue to improve our services. Have a Good Day! ;) Warm Regards, Zarah

Dear Guest, Thank you so much for taking time to write a review and appreciating our Hotel. Hope we have you again at Doublegem.

Dear Guest, Thank you so much for taking time to write a review and appreciating our Hotel. Hope we have you again at Doublegem. Also Regarding to the point out concern thank you for letting us know. Will take this under consideration Rest assured that We'll continue to improve our services. Have a Good Day! ;) Warm Regards, Zarah

Thank you so much for taking time to write a review and appreciating in Hotel. Hope we have you again at Doublegem.

Thank you for taking the time to write a review about your recent stay.And we're sorry for the issues during your stay, we will take your comments under consideration as we continually work to improve our services and guest experience. Thanks for staying with us.

Dear Guest,, Thank you for your perfect rating. We are glad that you are happy on your stay with us. Hope we have you again at Doublegem.

Dear Guest, We checked our records and we found out that you have booked with us to stay on January 13-17, 2020 (4 Nights). You have contacted us however (via email) only last January 21, 2020, a good 9 days after your supposed stay with Doublegem. We completely understood that what happened in Taal Volcano is a natural happening with nobody at fault. However the closure of airports, we all know was done only on a temporary status, When things have normalized, all passengers were duly accommodated by ALL airlines including Philippine Airlines to make sure that they arrived at their desired destinations. For the affected , Doublegem guests who have communicated with us (email, Facebook, text & etc.) on the days the airline flights were cancelled/suspended due to the incident were offered and given adjusted dates of stay. Meaning, if they lost 1 night of stay, we have extended the date to accommodate the lost night. Your comments here we believe is misplaced. It was your decision not to push thru the El Nido Trip. Had you communicated with us on January 13, we could have opened your room dates to other guests and given you another dates for your stay. At the time you decided not to push thru your El Nido Trip, you know pretty well that your booking was not refundable, that is why you did not communicate with us. It is always our policy to be fair to our guests where practicable. Things would have been better had you timely communicated with us.

Dear Guest, Thank you for appreciating our Hotel and its services. Regarding to your tours we are sorry for the inconvenience happen. Hope we have you again at Doublegem

Thank you taking time to write a review also for addressing your issue. Rest assure that we will continue improve our service. Hope we have you again. Have a Good Day!

Dear Guest, We'll fix the issues you've experienced. Thank you for letting us know. Rest assure that we will continue improve our service. Thank you so much for staying at Doublegem. Have a Good Day.

Dear Guest, We are sorry you are quite unhappy. We'll fix the issues you've experienced. Thank you for letting us know. Rest assure that we will continue improve our service. Thank you so much for staying at Doublegem. Have a Good Day.

Thank you so much for appreciating Doublegem. Hope we have you again.

Thank you so much for your perfect rating and beautiful review. Hope we have you again at Doublegem.

Thank you so much for staying at Doublegem. Hope we have you again.

Dear Huisang, Thank you for your rating of 6/10. Hope we will you again at Doublegem.

Thank you so much for appreciating Doublegem. Hope we have you again. Godbless

Hi David, Thank you for staying at Doublegem Beach Resort & Hotel.

HI Barbi, Thank you for staying at Doublegem Beach Resort & Hotel.

1. We apologize for the failure to communicate that the room service and spa service are temporarily suspended. 2. Regarding the harassing issue for payment of the upgrade room. We will definitely take action against the erring employee. This is now under investigation. 3. Regarding the issue on your daughter who had diarrhea for 4 days. The drinking water and the ice we serve are sourced from a third party provider and we are very strict in requiring them to use purified water in the ice making. The front office staff should have known of your daughter’s condition and should have assisted you to the nearest pharmacy and convenience store which is only 50 meters away from the resort. We will definitely take action to improve the service of our front liners. 4. The extra breakfast just like the regular orders are being collected after meal. We will investigate the breakfast team together with the issue of your friends who were not served breakfast because they were eating. These issues are presently under investigation. 5. Regarding the room with ants, being in a tropical place ants are everywhere but we are taking measures on how to eliminate them from the guest’s area. I understand the issue of the ants was immediately addressed by the housekeeping staff. We would like to express apologies for the inconvenience that you have experienced during your stay at the resort. On the same note, thank you very much for your feedback as this will greatly help us take note on the kind of services rendered by our staff. Rest assured that management is continuously doing its best to improve the services of the resort to the guests.

Thank you for staying at Doublegem.

Thank you for staying at Doublegem.

Thank you for staying at Doublegem Beach Resort & Hotel :)

Thank you very much and hope to see you again. :)

Thank you for staying at Doublegem Beach Resort & Hotel :)

Thank you for staying at Doublegem Beach resort & Hotel :)

Thank you for staying at Doublegem Beach Resort & Hotel :)

Dear Amanda, Thanks so much for taking time to write a review to us. We really appreciate it a lot. Hope to have you again here in Doublegem.

Dear guest Anonymous, Thank you for staying with us. Hope to have you again here in Doublegem.

Dear guest Anonymous, Thank you so much for taking time to write a review about your recent stay to us, we appreciate it a lot, Hope to have you again here in Doublegem. Regards, Eva

Dear Guest, There has been a little misunderstanding about your recent stay with us, and it was a bit sad to read your reviews. We have operational manager there that could help you during your stay. Thank you for staying with us. Hope to have you again here in future.

Dear Anonymous, Thank you so much for your time to write a review about your recent stay with us, we appreciate it a lot, Hope to have you again here in Doublegem, Regards, Eva

Dear guest Anonymous, Thank you for staying with us. Hope to have you again here in Doublegem.

Dear Guest, There has been a little misunderstanding about your recent stay with us, We have operational manager there that could help you during your stay. Thank you for staying with us. Hope to have you again here in future.

Thank you so much and we look forward to be at your service again.

Dear Guest, Thanks so much for staying with us, we appreciate it a lot. Hope to have you again here in Doublegem.