2/10 – Forferdelig
Jasmine
Reiste med partner
27. mai 2024
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
On a street full of hotels, pick any other one except this one. Unless you enjoy stress, incompetence, and being lied to.
My experience:
Getting locked out of my room for 1hr because the staff either programmed the card wrong/just kept giving us new cards to try, to then be told the door battery is dead and we couldn’t use the room anymore. Having to pack up all our things and move rooms at 10pm to the last room they had. Asking for a late check out for the trouble and being told no, wake up early and call the morning staff to get late checkout. Going to bed late, then waking up early to call for late check out for 12noon (which they agreed to) but then having a housekeeping lady barge into my room at 11am and ask why I’m not checked out. Why I didn’t call the front desk.
Then talking to the manager and her not apologizing instead her implying that it’s my fault for having the key next to my phone that deletes the data somehow.. which totally contradicts everything the other lady told me the night before about the lock being dead. The manager then tried to sell me on that because it was a “king bed” instead of the “queen bed” I booked that it should be compensation enough for all the struggle and inconvenience the hotel put me through. Finally the manager stating that because I went through Expedia, that Expedia would have to facilitate the refund on my behalf that she would accept.. that after I went through the steps she denied. She simply didn’t want to deal With me.
Jasmine
Bodde her 1 natt i mai 2024