Dear Ingrid.Thank you for your feedback. We are delighted to hear that you found our hotel to be centrally located and that our staff made your stay pleasant. If there is anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

Dear Guest.Thank you for sharing your experience with us. We are glad to hear that you appreciated our central location and the spaciousness of the room and bathroom. We appreciate your understanding about the age of the hotel and are excited about the undergoing renovations. It is wonderful to hear that the staff was friendly, and you found the breakfast satisfactory. We look forward to the opportunity to welcome you back during your future travels.Kind regards.

Dear Anne-Berit.Thank you sincerely for this wonderful 10/10 review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh.

Dear Synnove.Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards

Dear Guri,Thank you for taking the time to share your feedback. . We do hope to see you again on your next visit to Edinburgh. Kind regards.Vicki – Guest Care Manager

Dear Sophie, What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We trust you had a safe onward journey; we do hope to see you again on your next visit to Edinburgh. Kind regards.Vicki – Guest Care Manager

Dear Leif.Thank you sincerely for this review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards.

Dear Guest, What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon. We do hope to see you again on your next visit to Edinburgh. Kind regards.

Dear Kristian,Thank you for taking the time to leave us a review!I hope you had a great stayKind regards, LudovicaGuest Care Supervisor

Kjære gjest, Takk for at du tok deg tid til å skrive en anmeldelse av hotellet vårt. Vi er glade for at du likte vår fantastiske beliggenhet. Vi forstår at noen av rommene trenger oppfriskning, jeg er glad for å bekrefte at vi har planlagt en oppussing i 2022. Vi håper å se deg igjen ved ditt neste besøk i Edinburgh. Vennlig hilsen. Vicki – Guest Care Manager

Kjære gjest, Takk for at du tok deg tid til å dele anmeldelsen din med oss og dine medreisende. Jeg er glad for å se at du likte oppholdet. Jeg håper vi har muligheten til å ønske deg velkommen tilbake snart. Vicki gjesteomsorgssjef

Dear Unni, Thank you for your comments. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Edinburgh. Kind regards. Queenie – Guest Services Manager

Dear Guest, Thank you for your review. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Edinburgh. Kind regards. Queenie – Guest Services Manager

Dear Guest, What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Edinburgh.

Kjære gjest, Vi setter veldig pris på dine kommentarer om ditt opphold på Mercure Edinburgh City Princes Street Hotel. Det er alltid nyttig å motta tilbakemeldinger. Jeg vil dele dine kommentarer med teamet vårt. Jeg er sikker på at denne tilbakemeldingen vil tjene som en oppmuntring for alle våre ansatte når vi bestreber oss på kontinuerlig å forbedre kvaliteten på tjenestene våre. Vennlig hilsen. James Fraser Daglig leder

Dear Guest, Thank you for your comments. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Edinburgh. Kind regards, James Fraser General Manager

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. Kind regards, Myra McKillop Operations Manager

Kjære gjest! Tusen takk for at du tok deg tid til å dele din opplevelse av å bo hos oss på Mercure Edinburgh City Princes Street Hotel og vi er glade over å se at du var fornøyd. Vi gleder oss allerede til å ønske dere hjertelig velkommen tilbake neste gang dere i Edinburgh. Vennlig hilsen Nora Dekany Mercure Edinburgh Princes street hotel

Dear Guest, Thank you for your feedback. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Edinburgh. Kind regards, Nora Dekany Mercure Edinburgh Princes street hotel

Dear Charlotte, Thank you for your feedback. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Edinburgh. Kind regards, Nora Dekany Mercure Edinburgh Princes street hotel

Dear Else, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are undergoing changes with our F&B team and restaurant and we are addressing the issues you have encountered in your previous stays. Once again, thank you for staying with us and we hope to see again with great breakfast in place. Kind regards. Nora Dekany Mercure Edinburgh Princes street Hotel

Dear Are, Thank you for staying at the Mercure Edinburgh City Princes Street Hotel and taking the time to review us. We are delighted you enjoyed your stay. Kind Regards, Nora Dekany Mercure Edinburgh Princes street hotel

Dear Guri, Thank you for your comments. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Edinburgh. Kind regards, Nora Dekany Mercure Edinburgh Princes street hotel

Dear Peter.Thank you for your feedback. We apologize for the discomfort caused by the lack of air conditioning and ventilation, as well as the noise. Your comments are important to us, and we are continually working to improve our facilities. We hope to have the opportunity to provide you with a better experience in the future.Kind Regards.

Dear KANAKO.Thank you for your feedback. We apologize for the inconvenience caused by the lack of a refrigerator and the weak shower pressure. We understand how important these amenities are for a comfortable stay and will consider your comments for future improvements. We hope to have the opportunity to welcome you back and provide a better experience.Kind regards.

Dear Robert, Thank you for the 5 out of 5 review! We are glad out hotel facilities and the city of Edinburgh left you happy!Kind regards,Tony, duty manager.

Dear Carlos.Thank you for sharing your feedback with us. We are glad to hear that you found our location convenient and appreciated the friendliness of our staff. We apologize for any inconvenience caused by the condition of our furniture and building structure, as well as the discomfort of the bed. We understand that noise from passing trains can be disruptive to sleep, and we apologize for any disturbance you experienced. Additionally, we apologize if our breakfast buffet did not meet your expectations. Please note that we are currently undergoing refurbishment to address these concerns and enhance the overall guest experience. We appreciate your insights and hope to have the opportunity to better serve you in the future.Kind regards

Dear Jeffrey Thank you for your wonderful review! We thankyou you for your kind words and glad to hear that you enjoyed your stay at our hotel in the heart of Edinburgh. We do hope to welcome you back again soon!

Dear Timothy.Thank you for this rating of your recent stay with us. I am happy that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regardsAnna Guest Services ManagerMercure Edinburgh City Princes Street Hotel

Dear Madel, Thank you for your review. It's great hear that you found our hotel very clean and that Gabriela provided excellent attention during your stay. It's great to hear she supported all your needs. We'll be sure to pass on your kind words to Gabriela. We do hope to welcome you back again soon!

Dear Guest,I'm terribly sorry to hear about the inconvenience you experienced during your stay in room 451. It's disappointing that the toilet flush wasn't functioning properly, leading to such inconvenience. Please accept our apologies for any disruption it caused to your stay. We will certainly address this matter for investigation to prevent any further negative impact on guests. Thank you for bringing this to our attention. If there's anything else you'd like to share, please don't hesitate to let us know. Your feedback is important to us.Kind regards

Dear Daniyar,Thank you for your positive review! It's great to hear that you enjoyed your stay at our hotel here in the heart of Edinburgh. It's fantastic that you found our location convenient for exploring the city's attractions on foot. We're so pleased that you enjoyed our breakfast offerings and experienced amazing service during your time with us. I will pass on your kind words to our team; it's always a great morale boost receiving positive comments. We look forward to welcoming you back on your next visit to Edinburgh!Warm regards,

Dear Arun.Thank you for your review and for choosing to stay with us. We appreciate your feedback and hope to welcome you back again soon.

Dear Kamil, Thank you for your wonderful feedback! It’s great to hear that you had a lovely experience at our hotel. We sincerely appreciate your positive review, and we're delighted to learn that your stay with us earned a perfect score. . If you need further assistance or you have anything you would like to add, please don't hesitate to contact us. Warm regards, Vicki Guest Services Team Mercure Edinburgh Princes Street City Hotel

Dear Kathryn.Thank you for your feedback. We are glad you appreciated the beauty of our hotel and the magnificent views. We are indeed undergoing a significant revamp to enhance our guest experience even further. We look forward to welcoming you back to enjoy our upgraded facilities in the future.

Dear Jennifer,Thank you for sharing your feedback with us! We're happy to hear that you appreciated the prime location of Mercure Edinburgh Princes Street city centre Hotel, with its proximity to various restaurants, museums, and shops. It's fantastic that you found the nearby bus stop convenient for airport travel.We're pleased that you enjoyed the stunning view from your room overlooking the Old Town. While we apologise for any noise from passing buses on the 3rd floor, we're reassured to hear that it didn't disturb you during the quieter nighttime hours.We're glad that you found your room and bathroom clean and the bed comfortable. Although we couldn't accommodate early check-in, we're pleased that our free luggage storage was helpful.It's great to hear that our reception and housekeeping staff were friendly. Providing exceptional service is paramount to us, and we're fortunate to have such dedicated team members here at Mercure Edinburgh City.We're delighted to hear that you'll be returning in the future, and we look forward to welcoming you back. We hope your next stay will be as enjoyable as the previous one!Warm regards,VickiGuest Services TeamMercure Edinburgh Princes Street City Hotel

Dear Ian, Thank you for choosing to stay with us amazing to see you enjoyed stay so much you marked 10 out of 10 we really appreciate you taking the time to leave a review. Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Kind regards. Vicki – Guest Services Team Mercure Edinburgh City Princes Street City Hotel.

Dear Guest,Thank you for sharing your experience! We're happy to hear that you had a wonderful stay at Mercure Edinburgh Princes Street Hotel. It's great that you enjoyed your room with a view of the castle, the exceptional and friendly staff, and the inviting bar/restaurant area. We are fortunate to have such dedicated team members here at Mercure Edinburgh Princes Street who are committed to providing outstanding service to our guests.Our prime location offers fantastic opportunities for exploring Edinburgh, and we're delighted that you had a positive overall experience.We look forward to the opportunity of welcoming you back for another fantastic stay in the future!Best regards,VickiGuest Services TeamMercure Edinburgh Princes Street Hotel

Dear Heather,We appreciate you taking the time to leave a review. We're glad to see that you had an enjoyable overall experience. If there's anything else you'd like to share, please feel free to let us know. Your feedback is incredibly valuable to us as we continually strive to enhance the experience for all our guests.We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future!Best wishes,VickiGuest Services TeamMercure Edinburgh Princes Street Hotel

Dear Carol,Thank you for sharing your feedback. We sincerely appreciate your positive review, and we're delighted to learn that your stay with us earned a perfect 10! It's always our goal to ensure our guests have an enjoyable experience at Mercure Edinburgh Princes Street.If there are specific aspects you particularly enjoyed during your stay or if you have any suggestions for improvement, please feel free to let us know. Your input is valuable to us, and we eagerly anticipate welcoming you back for another fantastic stay.Warm regards,VickiGuest Services TeamMercure Edinburgh Princes Street Hotel

Dear Kannu,Thank you for your review; we appreciate you taking the time.We're thrilled about your perfect 10/10 rating! Your positive experience is valuable to us, and your satisfaction remains our top priority.If you have specific comments or highlights from your stay, we'd love to hear them.Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one.Kind regards.VickiGuest Services TeamMercure Edinburgh Princes Street Hotel

Dear Richard,Thanks for your feedback; it aids our service improvement.Apologies if your experience fell short. We're committed to enhancing our services.For additional comments, please reach out. Your opinion matters, and we aim to make things right.We hope to welcome you back and provide the excellent hotel experience many of our guests have enjoyed. Thank you for staying with us, and we look forward to seeing you again.Kind Regards,Vicki, Guest Services TeamMercure Edinburgh Princes Street Hotel

Dear Carol.Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with the mattress and pillows did not meet your expectations, affecting the quality of your sleep. In situations like these, we recommend reaching out to our front desk during your stay. Our team is always ready to assist guests and would have been happy to provide softer pillows to better suit your preferences. We apologize for any inconvenience caused and appreciate your understanding. If your travels bring you back to the area, we would love another opportunity to provide you with a more enjoyable experience.Kind regards

Dear Pauline.Thank you for this wonderful rating of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards.

Dear Guest.Thank you for taking the time to share your positive experience. We are thrilled to learn that you found our central location convenient. Your feedback about the standard room size has been duly noted, and we appreciate your understanding. It is wonderful to hear that you felt at home during your 5-night stay. We look forward to welcoming you back for another delightful experience in the future.Kind regards.

Dear Anaelle.Thank you for sharing your feedback. We are delighted to hear that you enjoyed the beautiful view. We hope to welcome you back in the future for another enjoyable stay.Kind regards.