Dear Hege, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay. We take your comments seriously as they contribute to our ongoing efforts to improve our services.I'm sorry to hear about the issues with the shower drainage and the loose button on the toilet. Your experience falls short of our usual standards, and we are committed to addressing these maintenance issues promptly.Additionally, we acknowledge your concerns about the temperature discrepancy between the bedroom and the bathroom. We will review our heating and ventilation systems to ensure a more consistent and comfortable environment throughout the entire suite.Your observations are crucial to us, and we appreciate your patience and understanding. If there is anything else you'd like to share or if there are specific details we should address, please let us know. We are dedicated to resolving these matters and ensuring a more pleasant stay in the future.Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a better experience.Warm regards, Mono Suites Team

Thank you for your great review. We are glad you enjoyed your stay!

Dear Kami, Thank you for sharing your experience! We're thrilled you enjoyed our central location. We understand the challenges with parking and stairs, but we're glad you found it worth it. We hope to welcome you back soon!Warm regards,MONO Suites Team

Dear Andrea, Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated the assistance provided by our staff person and that you found the early check-in convenient.We apologise for any inconvenience caused by the lack of a lift at our property, as it is indeed a historic building. We understand that navigating multiple flights of stairs with large luggage can be challenging, and we regret that this detracted from your overall experience.It's wonderful to hear that you found the apartment cute and enjoyed its unique layout built into the roof. We appreciate your recommendation for backpackers who may find the property more suitable.Thank you for mentioning the issue with addresses on the street. We will look into improving our directions to ensure easier navigation for future guests.We hope that despite the challenges with the stairs, you were able to enjoy your stay with us and explore the beauty of our city. Should your travels bring you back to the area, we would be grateful for another opportunity to host you under more favorable circumstances.Warm regards,MONO Suites Team

Dear Chloe, Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our apartment to be in a perfect location and that it met your expectations in terms of cleanliness and presentation. We strive to provide a seamless experience for our guests, and it's great to know that our communication leading up to your visit was helpful. We appreciate your feedback and hope to welcome you back again in the future! If there's anything else we can assist you with, please don't hesitate to reach out.Best regards, MONO Suites Team

Dear Eva, Thank you so much for your kind words! We're delighted to hear that our team was able to assist you efficiently and promptly during your stay. It's fantastic to know that you enjoyed the great location, and conditions, and especially appreciated the cosy warmth during the winter months. Your appreciation means a lot to us, and we hope to welcome you back again soon!Warm regards, MONO Suites Team

Dear Son, Thank you for taking the time to share your thoughts on your recent stay. We're pleased to hear that you appreciated the advantageous location of our building, given the walkability of Edinburgh.We apologise for any inconvenience caused by the age of the apartment and the noise from the rooftop fan machine. Your feedback is valuable, and we will assess how we can address and improve these aspects to enhance the overall guest experience.We appreciate your understanding regarding the absence of an elevator, which is common in Old Town Edinburgh due to its historical nature. If your future travels bring you back to the area, we would welcome the opportunity to host you again and provide an improved stay.Thank you for choosing to stay with us and for providing valuable insights. We look forward to the possibility of welcoming you back.Best regards,MONO Suites Team

Dear Paul, Thank you for bringing your concerns to our attention, and we sincerely apologise for the inconvenience you experienced during your stay. We deeply regret that you did not receive a timely response from our management team, and we understand the frustration this has caused.Your detailed email outlining the issues is greatly appreciated, and we take this feedback seriously. It's disheartening to hear about the multiple issues you encountered, and we want to assure you that we are actively investigating and addressing each of the mentioned concerns to prevent such issues from reoccurring in the future.We understand the importance of a timely and effective response to guest concerns, and we will review our communication processes to ensure a more responsive approach in the future. Additionally, we'll work diligently to rectify the maintenance and amenity issues you highlighted.Once again, we apologise for the lapses in service, and we appreciate your understanding. We hope for an opportunity to make amends and regain your trust in the future.Best regards,MONO Suites Team

Dear guest, Thank you for sharing your rating about your recent stay. We value your input and would like to express our sincere apologies for any inconveniences you experienced during your time with us.Your feedback is crucial in helping us identify areas for improvement, and we want to assure you that we take your rating seriously. If there are specific aspects that contributed to your 6 out of 10 rating that you would like us to address, please feel free to share more details. We are committed to making the necessary improvements to enhance our guests' experience.We appreciate your patronage and hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable stay that exceeds your expectations.If there's anything specific you would like to discuss or clarify, please don't hesitate to contact us directly. Best regards, MONO Suites Team

Querida Carla,Gracias por tomarse el tiempo para compartir su experiencia y nos disculpamos sinceramente por los desafíos que encontró durante su estadía. Lamentamos profundamente las molestias causadas y apreciamos sus comentarios sinceros.Pedimos disculpas por el retraso y la confusión con el proceso de check-in. Está claro que no logramos brindar una experiencia de llegada fluida y oportuna, y entendemos la frustración que esto debe haber causado. Hemos tomado nota de sus comentarios y revisaremos nuestros procedimientos para garantizar que dichos problemas se aborden con prontitud en el futuro.También nos disculpamos por los inconvenientes con el acceso al edificio y la necesidad de que se comunique con nosotros fuera del horario especificado. Agradecemos su paciencia en esta situación y trabajaremos para mejorar los canales de comunicación para la asistencia fuera del horario de atención.Con respecto a los problemas de limpieza que mencionó, estamos tomando medidas inmediatas para abordar el polvo en la cocina para garantizar que se cumplan constantemente nuestros estándares.Lamentamos que el baño estuviera más frío de lo esperado y exploraremos opciones para mejorar la calefacción en esa área.Entendemos su decepción y apreciamos sus comentarios, ya que nos ayudan a identificar áreas de mejora.Atentamente,Equipo MONO Suites

Dear Yao, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our spacious suite, finding it akin to a home away from home.We appreciate your observations regarding the nature of our establishment. Indeed, we operate more as serviced apartments, offering a more independent and private experience. While we don't have on-site hotel staff, our team is always available through pre-arranged communication to address any queries or assistance you may need.Warm regardsMono Suites Team

Hi Desiree, Thanks for your feedback :)

Dear guest, Thank you for taking the time to leave a review regarding your recent stay with us. We appreciate your feedback as it helps us continually improve our services.We noticed you rated your experience a 6 out of 10, and we value your perspective. To better understand your specific concerns and address any issues you may have encountered, we would be grateful if you could provide additional details or insights about your stay. Your input is invaluable in helping us enhance our offerings and ensure a more satisfying experience for all our guests.If there is anything specific you'd like to share, please feel free to reply to this message or reach out to us directly. We are committed to addressing any concerns you may have had and making your next visit with us more enjoyable.Thank you once again for choosing us, and we look forward to the opportunity to exceed your expectations in the future.Warm regards, Mono Suites Team

Thank you for your feedback

Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our great location. However, we deeply regret to learn about the disruption to your sleep caused by the noise.We sincerely apologise for any inconvenience this may have caused you. We take your comments seriously and will be looking into the issue with the window immediately. Your comfort is of utmost importance to us.

Thank you so much for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay and found our host to be amazing and attentive. We're fortunate to have such dedicated team members.We're also pleased to know that you found the location perfect. We understand that stairs can be a consideration for some guests, and we appreciate your understanding.Should you plan to return, we'd be thrilled to host you once again. Until then, safe travels and all the best!

Thank you for providing your feedback. I regret that there may have been a misunderstanding regarding the delivery of the access codes via email. Rest assured, they were dispatched promptly, in line with our standard protocol for all guests. In response to your call, I promptly provided you with the requisite codes. As we previously discussed, I have subsequently re-sent the details to youas soon as you phoned. I possess verifiable documentation to substantiate this, which I am happy to provide upon request.

Thanks for your feedback

Thank you for taking the time to share your detailed feedback with us. We truly value your insights and apologise for any inconvenience you experienced during your stay.We're sorry to hear that the bed did not meet your comfort expectations, and we regret any disturbance caused by street noise but that comes with a central location! We understand how important a peaceful night's sleep is, and we'll look into ways to address this concern.Regarding the check-in process and access, we appreciate your patience. We do our best to provide clear instructions, but we understand it may have posed a challenge for some guests. We'll explore ways to streamline this process in the future.We're pleased to hear that you found our prices competitive and enjoyed the convenience of our location. The presence of a grocery store nearby and well-designed kitchenette were intended to enhance your stay.Your feedback is invaluable, and we're committed to making the necessary improvements. We hope to have the opportunity to welcome you back in the future for a more comfortable experience.

Thanks for your detailed feedback

Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our amazing central location in the heart of Edinburgh's old town. Being in close proximity to many attractions certainly adds to the vibrant energy of the city.We're glad you found the unit modern and nicely appointed. However, we understand that the energetic atmosphere can bring about some noise, especially due to our proximity to popular establishments. It's true that our location is more suited for those seeking the lively ambiance of the city.

Thank you for sharing your positive experience ! We're thrilled to hear that you had a great stay and found the apartment to be clean, comfortable, and well-equipped. It's wonderful to know that our proximity to the Royal Mile and convenient access to shopping and restaurants added to your overall experience.We're especially pleased that you appreciated our commitment to safety with the implementation of modern fire safety standards. Your safety is of paramount importance to us.We understand that being on the top floor with luggage may have been a bit challenging, and we appreciate your understanding regarding this. We do our best to be transparent about any potential considerations in our descriptions.It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to Edinburgh. Should you have any special requests or preferences for your next stay, please don't hesitate to let us know.Safe travels!

Thanks for your feedback

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your stay with us comfortable and enjoyable. Your satisfaction is our top priority.We appreciate your feedback regarding the visibility of our location. We will certainly look into improving the signage to make it more prominent and easily identifiable for our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regards

thanks for your feedback

Thank you very much for your feedback! We're looking forward to have you back again!

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient. However, we are truly sorry to learn about the shortcomings you experienced during your stay.We sincerely apologize for the lapses in our cleaning standards. This is not reflective of the high standards we strive to maintain. Rest assured, we have addressed this issue with our housekeeping team to ensure that this does not happen again in the future.We also regret any inconvenience caused by the absence of an elevator. We understand that this can be challenging, especially with a baby and a stroller. Please accept our apologies for any discomfort this caused.Your comments are invaluable to us, and we genuinely appreciate your patience and understanding. We would like the opportunity to make it up to you. If you plan on returning, we would be more than happy to assist you with accommodations that better suit your needs.Thank you again for bringing these matters to our attention. We hope to have the pleasure of welcoming you back for a more enjoyable stay in the future.

Thank you very much for your feedback, it was a pleausre to host you.

Thanks for your feedback!

Thanks for your feedback !it was lovely to have you :)

Thank you for taking the time to share your feedback regarding your recent stay at Mono Suites. We appreciate your insights and are pleased to hear that you found our location convenient and our staff accessible and helpful. It's wonderful to know that you appreciated the cleanliness of our accommodations as well.We understand that accommodating larger families can sometimes be a challenge, and we're glad to offer a six-person sleeping option.We take guest comfort seriously and understand that the temperature and noise levels in the room can impact the overall experience. We've taken note of your comments about the heat and noise and will continue to explore ways to mitigate these concerns, including providing fans and earplugs for a more comfortable stay.Your feedback is valuable, and we'll review our kitchen amenities to ensure that they meet the needs of our guests better, especially for breakfast preparations.Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back to Mono Suites in the future. If you have any further suggestions or concerns, please feel free to reach out to us directly. Your feedback helps us continually improve our services and offerings.Warm regards,

Thanks for your feedback

Hello Kay, thank you very much for your feedback. I am glad to hear you have enjoyed yout stay ;)

I'm glad to hear your have had a good experience. Thanks for your feedback!

Thanks for your feedback!

Thanks for your feedback

Thanks for your feedback. It was a pleasure to host you :)

Hello Sian, Thanks for your lovely feedback. We can't wai to see you back!!

Dear Laura,Thank you for choosing Mono Suites for your recent stay and taking the time to share your feedback. We greatly appreciate your positive comments about our convenient location and the ease of access to various amenities in the area. It's wonderful to hear that you enjoyed exploring the nearby restaurants, grocery stores, and the Royal Mile.We sincerely apologize for the inconvenience you experienced with the tempeture in your apartment. The temperture control in hallway can reduce to 9 degrees, in your apartment. In the future, should you encounter any issues during your stay, please don't hesitate to reach out to our dedicated guest services team. We are available 24/7 and would be more than happy to assist you with finding a suitable solution to ensure your stay is as enjoyable as possible.We appreciate your feedback regarding the noise disturbance caused by the open windows. We understand that a peaceful sleep is crucial for our guests, and we are genuinely sorry for any inconvenience this may have caused. We are continuously exploring ways to enhance the comfort of our guests and will take your comments into consideration.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back to Mono Suites in the future

Thanks for your feedback

Dear JenniferThank you for taking the time to provide feedback on your recent stay at Mono Suites. We are delighted to hear that you enjoyed our hotel's location and found our accommodations to be spacious and clean.Our team takes great pride in maintaining a high standard of cleanliness throughout our property, and we are thrilled that it contributed to your positive experience. Additionally, we understand the importance of spacious accommodations, and we strive to provide ample space for our guests to relax and unwind during their stay.Your kind words regarding our location are greatly appreciated. We are fortunate to be situated in a prime location, offering easy access to nearby attractions, dining options, and entertainment venues, ensuring a memorable and convenient stay for our guests.Thank you for choosing Mono Suites, we hope to have the pleasure of welcoming you back in the future.Kind regards,

Dear James,Thank you for sharing your feedback regarding your recent stay at Mono Suites. We appreciate your positive comments about our hotel's location, which offers convenient access to shopping and restaurants.However, we apologise for the inconvenience caused by the noise from college kids during the night. Maintaining a peaceful and relaxing environment for our guests is a priority for us, and we regret that we fell short of meeting your expectations in this regard. At Mono Suites, we value guest feedback as it helps us identify areas for improvement. We apologise for any disturbance you experienced and assure you that we will take your comments seriously to enhance the overall guest experience.Thank you for choosing Mono Suites. We hope to have the opportunity to welcome you back in the future.Kind regards,

Hi Nellie, I'm glad to hear youve enjoyed your stay with us! Thanks for giving your feedback.

Hello Maria, I understand that you haven't enjoy your stay so far. I'm sorry I couldn't help with this.

It's great to hear that the property itself was nice and well-located in a central area. Being in a central location often means being closer to various activities and amenities, but as you mentioned, it can also come with increased noise levels. Earplugs can indeed be helpful in reducing the impact of external noise and improving the quality of sleep!Remember, communication with the property management is key and your feedback helps us to take the reported issues into consideration for future improvements.I hope you had an overall enjoyable stay apart from the noise, and I wish you better experiences in your future travels!

Thanks for your feedback

I'm sorry to hear about the inconveniences you experienced during your stay at the apartment. It can be frustrating when certain amenities or features are not as expected or when issues arise.The lack of a lift can indeed be an inconvenience, especially if you had heavy luggage or if anyone in your family had mobility issues. It's unfortunate that you haven't read any of the email and messages that we send beforehand to inform you about it.The absence of shelving or hooks in the bathroom can also be inconvenient for organizing your belonging and that's why now that you have mentioned itit we took immediate action in order to improve the apartment for future guests.Providing feedback about this issue can help the management take appropriate steps to ensure better temperature control for future guests.On a positive note, it's good to hear that the apartment was conveniently located within walking distance of the castle. That can be a valuable aspect for guests who want to explore the area.Remember to communicate your concerns and experiences directly to the apartment management or owner, either through feedback or a direct conversation. This can help us with an opportunity to address the issues and improve the quality of our services.

Thank you for taking the time to review us, JulienWe're glad you had a plesant stay!

I'm sorry to hear about your unpleasant experience with the noise and disturbance at the apartment.In situations like the one you described, it's always best to directly contact the management to report the issue specially knowing that we have a manless reception. We would have taken appropriate action, to ensure the comfort and safety to you.Remember that it's important to us to prioritize your safety and well-being, especially when traveling with your family.The window was clearly not purposely jammed open, however we have immeditely addressed the issue and solved it.