Restaurant
Sjekk tilgjengelighet

Anmeldelser av KM Hotel

3 out of 5
KM Hotel
5-9 , Richmond Place, Edinburgh, Scotland

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 298 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 428 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 192 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 57 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 26 av totalt 1001 anmeldelser." "

8,6/10

Renhold

8,4/10

Personale og service

8,4/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Bente

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sentralt og lett tilgjengelig til det meste. Rent og fint, god service 😊
Bodde her 3 netter i februar 2020
Svar fra Guest Services den 19. jan. 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i august 2019
Svar fra Guest Services den 19. jan. 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

8/10 – Bra

Jan Gunnar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra kombinasjon pris og beliggenhet
Vi bodde to netter på KM Central i forbindelse med besøk på Tattoo'en. Hotellet var det vi fant som gav best kombinasjon pris/ avstand til Royal Mile / the Castle. Fortsatt dyrt til å være såpass små rom / uten heis, men prisnivået er nok generelt høyt under Festivalen. Bra og effektiv service i resepsjonen, treg og dårlig service under frokosten dag 1, men veldig bra dag 2.
Bodde her 2 netter i august 2019
Svar fra Guest Services den 19. jan. 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

10/10 – Utmerket

Kari

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juli 2019
Svar fra Guest Services den 19. jan. 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

8/10 – Bra

Hans

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Små rom. Hyggelig betjening. Veldig god frokost og grei beliggenhet. Kort vei til det meste.
Bodde her 3 netter i november 2018
Svar fra Hotel Operations Manager den 3. des. 2018
Dear Hans, Thank you for your review of our hotel. I am glad to hear that you enjoyed our breakfast. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations in regards to the size of the room. Again, thank you for the review and I hope to have the opportunity to welcome you back in future. Best Wishes, Pawel Szlachta

10/10 – Utmerket

Anita

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfekt beliggenhet for festivalen.
Bodde her 4 netter i august 2018

6/10 – Grei

Aage og Drammen

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Greit hotell i nærhet til gamlebyen.
Hotellet er gammelt. Resepsjon og rom ligger i forskjellige bygg. Litt vanskelig å orientere seg, men bra skilting. Hyggelig betjening, spesielt i spisesal, som for øvrig skiller seg ut på en positiv måte med variert og bra tilbud av kald og varm mat til frokost. Hotellets standard holder til to stjerner, ikke mer.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig fornøyd med hotellet. Rommet hadde grei størrelse, og det var rent. God frokost, og greit utvalg for en vegetarianer. Wifi på rommet som fungerte veldig bra. Hotellet ligger i gåavstand til det meste.

4/10 – Dårlig

Jimmy

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Ikke book dette hospitset. Dette er alt annet enn et hotell

4/10 – Dårlig

Not Provided

Likte ikke: Overnattingsstedets bygg og tilstand

4/10 – Dårlig

Verifisert reisende

Likte: Renhold
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
God frokost, men dårlig standard på rom.
Dårlig førsteinntrykk:trist resepsjon, måtte vente 1/2 time før dei fant min reservasjon. Dårlig standard på rom, men reint. God frokost. Veldig sentral beliggenhet.

8/10 – Bra

Erlend

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

6/10 – Grei

Snorre og Trondheim, Norway

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bang for bucks
Dette hotellet var akkurat det jeg trengte for 3 dagers opphold. Hadde lite støy, selv om rommet mitt var mot gaten. Frokosten var også så bra som jeg mener den bør være. Servicen var bra og jeg kommer til å bo her igjen ved en senere anledning.

8/10 – Bra

Haddi og Bergen, NO

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
God beliggenhet rett ved sentrum
God og rikelig frokost, litt lite bad, men godt fornøyd med alt, WiFi fungerte godt på rommet.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Skygg unna!!
Ingen rømningsvei ved brann. Ingen heis. Vi bodde i 4. etasje. altfor litet bad med dårlig dusj. Frokosten var bra.

6/10 – Grei

Hesham

Likte: Renhold og personale og service
Likte ikke: Romkomfort

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Pål og Fredrikstad

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint. Kort vei til sentrum
Så bra at vi vil vurdere å bo her en annen gang. Frokosten var særdeles bra.

6/10 – Grei

Iver og Norway

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Good service, strange smell in room
If you need a 'less expensive' alternative, this is a great option.

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service

8/10 – Bra

Trine og Bergen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Kort avstand, på "rette siden" av sentrum! Sjel og sjarm i gamlebyen fremfor superturisme i "new town". Heilt ok rom, studentstil.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Otto og Norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very good
+ Good service, clean rooms, located in the city centre. Negative was the noisy renovation work going on next door.

4/10 – Dårlig

Signe og Stord

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Greie rom med god frokost. Frokostrommet er lite i forhold til antall gjester, så det er ventetid på å få bordplass.Hotellet har 5 etasjer , og er uten heis, det er heller ingen som hjelper å bære bagasje.

4/10 – Dårlig

Signe og Stord

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mange etasjer, men ingen heis eller bærehjelp.
Hotell med 5 etasjer uten heis, blir litt for tungvint med bagasje. Frokosten var eit høydepunkt med veldig godt utvalg, men få bord å sitte med. hadde" venteplass" til dei som ikkje fikk bord. kjekke folk som jobbet der på dagtid, litt verre med nattevakta...

4/10 – Dårlig

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand

6/10 – Grei

Hilde Johansen og Norge

Likte: Renhold
God frokost
Veldig god frokost. Små rom, men gode senger. Rent og pent på rommet. Internett- forbindelsen var dårlig. Ganske sentralt.

6/10 – Grei

Mor fra Norge

Likte: Renhold og personale og service
Bra
Bra hotell. Bra beliggenhet Bra frokost Bra by med mange muligheter1

10/10 – Utmerket

Elin og Norge

Likte: Renhold og personale og service
Billig og bra med god frokost.
Hyggelig betjening og god frokost. Rommene er rene og ikke for små.

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Great value for money
Jeg forventet ikke mye i forhold til den særdeles gunstige prisen, og rommet var langt fra pent. Men rommet var rent, sengen var god, dusjen var varm, frokosten kjempegod og beliggenheten perfekt. Så jeg var strålende fornøyd!!

10/10 – Utmerket

Susan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall was very pleased with our 2 night stay. The room was a bit too warm for us even although the window was open, so maybe the addition of a fan would be a consideration. Also the very excellent shower could have benefitted from a slightly deeper shower tray. The bathroom floor was a bit flooded and it if it hadn’t been for the shower mat, the consequences could have been worse. Saying that, the room was very clean, extremely well stocked with bathroom accessories , tea/coffee etc sachets, and the added extras within the main room itself. The bed and pillows were extremely comfortable and one of the best nights sleep I’ve had in a while. The staff were very nice and friendly. Thank you.
Bodde her 2 netter i mai 2024

8/10 – Bra

Katie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely staff, room was fine, area surrounding is familiar from my time as University of Edinburgh student many years ago.
Bodde her 2 netter i mai 2024
Svar fra Emma den 26. mai 2024
Katie,Thank you for sharing your review following your stay with us at The KM Hotel and it was lovely to welcome yo back to Edinburgh. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

10/10 – Utmerket

Kellianne

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very friendly and helpful. Tea selection and biscuits in the room were great. Bed was comfortable. It can be a little noisy with the windows open but generally a quiet area and around the corner from many restaurants and shops.
Bodde her 2 netter i mai 2024
Svar fra Emma den 26. mai 2024
Kellianne,Thank you for sharing your 5/5 review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

8/10 – Bra

Rebecca

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to Holyrood Park for a run, lively streets nearby but quiet area
Bodde her 2 netter i mai 2024
Svar fra Emma den 21. mai 2024
Rebecca,Thank you for sharing your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

10/10 – Utmerket

Oscar Enrique Hurtado

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente la cama! Dormimos muy bien
Bodde her 1 natt i april 2024
Svar fra Emma den 21. mai 2024
Oscar,Thank you for sharing your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

6/10 – Grei

Anne

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perhaps there are different rooms available however our room was very small which we knew but very little space for suitcase etc. Dorm room for university of Edinburgh. There was no AC had to leave window open and they provided a fan. It was not hot this week in Edinburgh; it would have be stifling in the summer. No circulation in building at all. No elevator; we had to go up three floors with luggage. Would be challenging with mobility issues. On the positive side, great location, good breakfast which was included, excellent front desk staff. I booked through Expedia so maybe we got a lower end room. Cost for two nights in May 2024 a whopping $530 CAD. Edinburgh is expensive.
Bodde her 2 netter i mai 2024
Svar fra Emma den 21. mai 2024
Anne,Thank you for sharing your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.Our guest rooms in KM Hotel are accessible by stairs and our friendly reception team are happy to assist with luggage.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

4/10 – Dårlig

John

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 6 netter i mai 2024
Svar fra Emma den 21. mai 2024
John,Thank you for sharing your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

10/10 – Utmerket

Xavier Jean-Luc

Bodde her 5 netter i april 2024

10/10 – Utmerket

Woei

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, modern, friendly and helpful staff
Bodde her 1 natt i mai 2024
Svar fra Emma den 21. mai 2024
Woei,Thank you for sharing your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

10/10 – Utmerket

Charlotte

Bodde her 1 natt i april 2024
Svar fra Emma den 21. mai 2024
Charlotte,Thank you for sharing your 5/5 review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

8/10 – Bra

Julian

Bodde her 1 natt i april 2024
Svar fra Gavin J MacLennan den 19. apr. 2024
Hello,Thank you for taking the time to provide us with your review, following your stay at KM Hotel.We're happy to read that you enjoyed your stay with us and we really hope that we will have the chance to welcome you back to stay with us again soon.Kind regards & best wishes,Gavin J MacLennanGroup General Manager

8/10 – Bra

Athole

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i april 2024
Svar fra Gavin J MacLennan den 19. apr. 2024
Hello,Thank you for taking the time to provide us with your review, following your stay at KM Hotel.We're happy to read that you enjoyed your stay with us and we really hope that we will have the chance to welcome you back to stay with us again soon.Kind regards & best wishes,Gavin J MacLennanGroup General Manager

10/10 – Utmerket

Sahanie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Emma den 30. mars 2024
Sahanie,Thank you for sharing your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

8/10 – Bra

Mark

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Standard room was ideal for what we required.
Bodde her 1 natt i mars 2024
Svar fra Robbie H den 23. mars 2024
Hello Mark,Thank you for taking the time to provide us with your review, following your stay at KM Hotel.I'm delighted to read that you enjoyed your stay with us.I really hope that we will have the chance to welcome you back to stay with us again soon.Best Wishes,Robbie Hughes.Guest Relations Manager

10/10 – Utmerket

Helen

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved room. Quality shower, towels, tea coffee provided. Comfy bed. Across road from. festival theatre. Perfect- 15 walk to train.
Bodde her 1 natt i mars 2024
Svar fra Emma den 9. mars 2024
Helen,Thank you for sharing your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

8/10 – Bra

Alanna

Reiste med partner
Likte: Personale og service
Our stay was good. We had a few issues with our room but Emma the manager was fantastic! Super attentive and caring and sorted out our room issue super quickly. A bottle of Prosecco and ice bucket was left for us when we returned which was fabulous. The other staff were so friendly, I believe his name is Keith, (sorry if it’s not!!) Was so funny, informative about the local area and super helpful which was fab. My only real complaint is that the windows are super thin so the room can get quite cold at night and it’s very noisey on the front side of the building due to the local businesses, but that’s no fault of the hotel. Other than that, the location was amazing and the bed was super comfy. Thanks again Emma!
Bodde her 3 netter i februar 2024
Svar fra Emma den 9. feb. 2024
Alanna,It was lovely to meet you and Milli and thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary. The team will enjoy reading your comments, especially Greg who is indeed incredibly knowledgeable with a great sense of humour! I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

8/10 – Bra

Russell

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Edinburgh short stay.
The hotel had a very studenty vibe as I believe it is run by Edinburgh university and was once student accommodation. The rooms are small but perfect for a short stay in Edinburgh. The rooms are clean and have been recently decorated. The breakfast was an absolute bargain, nothing fancy but really nice and a good quality coffee machine included. Overall the value for money was amazing and had a great stay.
Bodde her 2 netter i januar 2024
Svar fra Emma den 3. feb. 2024
Russell,Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

10/10 – Utmerket

Lailani

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra Robbie H den 23. jan. 2024
Hello Lailani, Thank you for taking the time to provide us with your review, following your stay at KM Hotel.I'm delighted to read that you enjoyed your stay with us.I really hope that we will have the chance to welcome you back to stay with us again soon.Best Wishes,Robbie Hughes.Guest Relations Manager

8/10 – Bra

Michael

Likte: Renhold, personale og service og fasiliteter
Some good and not-so-good things. The best thing about the KM hotel was the invariably cheerful and helpful service desk staff. If there were two of them talking, they immediately stopped and asked how to help me. They also had a very good "Scottish breakfast," with varied foods on the buffet - and they were willing to cook eggs to order in the kitchen. From the web site, I thought I'd be paying extra for breakfast, but it turned out to be included in my total price. The location was wonderful if you're interested in seeing attractions at the heart of Edinburgh. There are a lot of things within easy walking distance. It was also a quiet neighborhood, which was good, because the windows were far from soundproof - I could easily hear normal street conversations. The room itself was a mixed bag. It was clean, well-organized, but the very very small and narrow size meant that the (comfortable!) king-size bed was only accessible from one side; the other was jammed up against the wall! Even the "accessible" side only had one foot clearance from the wall, and the location of coat hangers meant that you had to hit your head or duck even on your way to the bed. There were good wall lights for reading in bed, but they were not centered because of the window position, so the side of the bed NOT next to the wall got shortchanged. There was no door on the shower, so it was hard to avoid getting the bathroom floor wet. The sink was microscopic.
Bodde her 4 netter i desember 2023
Svar fra Robbie H den 16. des. 2023
Dear Michael,Thank you for taking the time to share your detailed feedback about your recent stay at KM Hotel. We're delighted to hear that you found our team on the desk to be cheerful and helpful. Providing exceptional service is a priority for us, and we're thrilled that their attentiveness made a positive impression.It's fantastic to know that you enjoyed our Scottish breakfast selection.Regarding your comments about the room, we appreciate your honest assessment. We apologise for any inconveniences you experienced due to the room size and layout. Your observations about the bed's accessibility, lighting, and bathroom facilities are valuable to us. Please know that we take guest feedback seriously, and we will explore ways to address these issues to enhance the comfort of our rooms.We regret that the soundproofing of the windows did not meet your expectations. Your feedback about the noise from outside will certainly be taken into consideration as we continually strive to improve the overall experience for our guests.We truly value your input as it helps us to identify areas for improvement. Please accept our apologies for any shortcomings you encountered during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that reflects our commitment to guest satisfaction.Wishing you a wonderful festive season. Warm regards,Robbie Hughes.Guest Relations Manager.