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Anmeldelser av DoubleTree by Hilton Edinburgh Airport

4 out of 5
DoubleTree by Hilton Edinburgh Airport
Edinburgh International Airport, 100 Eastfield Road, Newbridge, Scotland

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 545 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 294 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 91 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 47 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 23 av totalt 1000 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

8,8/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Likte ikke: Romkomfort
Bodde her 1 natt i juli 2022
Svar fra Ivar van Diepen den 25. juli 2022
Hi Anonymous, thanks for rating your stay with us. We hope to have an opportunity to welcome you back soon. Ivar van Diepen General Manager

10/10 – Utmerket

Geir Olav

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
NGreat location
Great service at check-in Great location by the airport
Bodde her 1 natt i januar 2020
Svar fra Ivar van Diepen - General Manager den 16. jan. 2020
Hi there, thank you so much for taking the time to leave us such a perfectly scoring review! I am delighted you enjoyed your stay and very much look forward to welcoming you to our hotel again soon. Kind regards,

10/10 – Utmerket

Gregor

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Short walk from airport, friendly staff, nice pool
Short walk from airport and tram to city center. Great swimming pool.
Bodde her 1 natt i desember 2019
Svar fra Ivar van Diepen - General Manager den 16. jan. 2020
Hi there, thank you so much for taking the time to leave us such a perfectly scoring review! I am delighted you enjoyed your stay and very much look forward to welcoming you to our hotel again soon. Kind regards,

8/10 – Bra

Anita

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2019
Svar fra Ivar van Diepen - General Manager den 16. jan. 2020
Good evening, Thank you for your comments; guest feedback is invaluable in helping us improve the service we provide. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards

8/10 – Bra

Trude

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kort vei til flyplass
Veldig greit hotell, gode senger og hyggelig prrsonale.
Bodde her 1 natt i september 2019
Svar fra Ivar van Diepen - General Manager den 4. okt. 2019
Good evening, Thank you for your comments; guest feedback is invaluable in helping us improve the service we provide. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,

8/10 – Bra

Audrey

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Near the airport as we needed. The breakfast buffet was adequate and meet our needs
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Dara

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Easy access to the airport for an early morning flight.
Bodde her 1 natt i mai 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 27. mai 2024
Hi Dara, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

4/10 – Dårlig

Selma

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Het personeel glimlacht niet eens en denkt niet mee voor een oplossing toen ik zei dat ik een andere kamer wilde, kamers zijn oud en niet erg schoon , prijs is veel te duur voor zo'n accommodatie
Bodde her 4 netter i mai 2024
Svar fra Ivar van Diepen den 24. mai 2024
Hi Selma, thanks for rating your recent stay with us. I am surprised with your feedback as most of our guests rate our cleanliness and staff friendliness highly. Our rooms have all been refurbished over the past two years.Ivar van DiepenGeneral Manager

8/10 – Bra

Sarah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Ivar van Diepen den 23. mai 2024
Hi Sarah, thanks for rating your recent stay with us and for awarding us an overall great score. We hope to welcome you back soon.Ivar van DiepenGeneral Manager

8/10 – Bra

Erika

Likte: Renhold, personale og service og fasiliteter
The shower setup sucks, the shower water did not get hot. The little hotel bars of soap would have been nice.
Bodde her 1 natt i mai 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 20. mai 2024
Hi Erika, thanks for rating your recent stay with us and for awarding us an overall great score. We look forward to welcoming you back soon.

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff were exceptional, no scripted friendliness, problem solved to keep my cheese safe and cold and the ice in freezer so could pack in my suitcase on morning of departure. Bus service to airport good, driver went out of his way to assist in getting golf bag and suitcases on and off bus
Bodde her 2 netter i mai 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 20. mai 2024
Hi James, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 – Utmerket

Bonita So Ching

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good choice of hotel to stay overnight for flight departure the next day. Reception staff is very friendly and helpful. Room is clean and spacious. Will definitely come back. Thank you!
Bodde her 1 natt i mai 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 20. mai 2024
Hi Bonita, Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh.

10/10 – Utmerket

Rosemary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It had a good feeling full of people and very clean and comfortable room.... hotel shuttle a plus! I could walk from the airport to the hotel coming in and shuttled on my departure!
Bodde her 1 natt i mai 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 17. mai 2024
Hi Rosemary, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 – Utmerket

Subhasis

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I loved the facility. Would come back if visiting Edinburgh.
Bodde her 6 netter i mai 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 16. mai 2024
Hi Subhasis, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 – Utmerket

Brian

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my overnight stay. Took the tram into Edinburgh which is just a short walk away. Very convenient. Happily stay there again.
Bodde her 1 natt i mai 2024
Svar fra Tom- Front Office Manager den 14. mai 2024
Hi Brian,Thank you for taking the time to write this review. We are very glad that you enjoyed your stay with us and found our location convenient. We hope that you stay with us again soon.

10/10 – Utmerket

Laura

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff went out of their way in every aspect of our stay. Highly recommend this lodging if you need to be near the airport
Bodde her 1 natt i mai 2024
Svar fra Ivar van Diepen den 13. mai 2024
Hi Laura, thanks for rating your recent stay with us and for awarding us an overall excellent score. We look forward to welcoming you back soon.Ivar van DiepenGeneral Manager

10/10 – Utmerket

Maria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is located at walkable distance from Edinburgh airport, which is really handy. The rooms are clean with very comfortable beds made with lovely clean cotton white sheets. We would like to have had a cup of coffee and a bowl of cereal with some fresh fruits before departing at 5 am but there wasn't any available at this time. Just an apple at the check-out desk which at least helped a bit.
Bodde her 1 natt i mai 2024
Svar fra Ivar van Diepen den 13. mai 2024
Hi Maria, thanks for taking the time to rate your recent stay with us and for awarding us full marks. We hope to welcome you back soon.Ivar van DiepenGeneral Manager

10/10 – Utmerket

Claire

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was very friendly and helpful. The food was excellent.
Bodde her 1 natt i mai 2024
Svar fra Tom- Front Office Manager den 14. mai 2024
Hi Claire,Thank you so much for taking the time to write this review. we are so glad that you found our staff accommodating and enjoyed the food. We hope that you come to stay with us again soon.

4/10 – Dårlig

Mamoon og Walton on Thames

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Ivar van Diepen den 13. mai 2024
Hi Mamoon, thanks for rating your recent stay with us. Our aim is to deliver outstanding customer service and it is never our intention for anyone to be less than satisfied with the services we provide. Your final rating seems to suggest we could have done better and at this late stage I can only offer you my most sincere apologies. Once again, many thanks for your rating as it is only through guest feedback such as yours we can improve our hotel's performance.Ivar van DiepenGeneral Manager

8/10 – Bra

Sherilyn

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overpriced! Convenient to airport but too expensive. Next time I’ll stay further from the airport and pay for an Uber.
Bodde her 1 natt i mai 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 11. mai 2024
Hi Sherilyn, Thanks for the high scoring review & we hope to get the chance to welcome you back next time you are flying from Edinburgh.

10/10 – Utmerket

Kristina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Ivar van Diepen den 10. mai 2024
Hi Kristina, thanks for rating your recent stay with us and for awarding us full marks! We look forward to welcoming you back soon.Ivar van DiepenGeneral Manager

6/10 – Grei

Mark

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Too expensive and staff weren’t friendly at reception.
Bodde her 1 natt i mai 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 9. mai 2024
Hi Marc, Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future.

10/10 – Utmerket

Lobsang

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my 2 night stay. Comfortable room and comfortable bed. Staff generally good. Dining facilities generally good. Service good. Nearby facilities enjoyable and convenient. With swimming pool/sauna steam/gyms etc may make a vacation, though with limited stay duration such as mine, this would not be easily achieved on customer end. Countryside nearby wonderful.
Bodde her 2 netter i mai 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 9. mai 2024
Hi Lobsang, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 – Utmerket

Manish

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good area for my business visit
Bodde her 1 natt i april 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 9. mai 2024
Hi Manish, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 – Utmerket

Stewart og Winchester

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
It was very close to the airport so it was easy to walk there in the morning. Staff was ok. Had to ask different people about adding on breakfast the day before because responses were mixed and conflicted with signage around the hotel. Would stay again for convenient location, but bar staff and front desk could be better trained.
Bodde her 1 natt i april 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 9. mai 2024
Hi Stewart, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

8/10 – Bra

Madeline

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Proximity to airport and transportation to/from Edinburgh city centre as well as other destinations (Glasgow) is great!
Bodde her 1 natt i mai 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 9. mai 2024
Hi Madeline, Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh.

8/10 – Bra

Stefan

Reiste med familie
Likte: Renhold
.
Bodde her 1 natt i april 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 9. mai 2024
Hi , Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh.

10/10 – Utmerket

Ashley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Alex P den 3. mai 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 – Utmerket

Emma

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Front desk staff were exceptional - very friendly. This is the perfect location for the airport
Bodde her 1 natt i februar 2024
Svar fra Alex P den 3. mai 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 – Grei

Deric

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The toilets are overly complex and hardly worked
Bodde her 1 natt i april 2024
Svar fra Alex P den 3. mai 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 – Bra

Kaeleigh

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
While I love the proximity to the airport and tram, the sidewalks were absolutely dire and crossing the roundabout to get to the tram was grim. That's not the hotel's responsibility, but it did make navigation on foot with a stroller quite challenging. The room was comfortable and spacious though, the beds were comfortable, and the provided cot was clean and premade for us upon our request.
Bodde her 1 natt i april 2024
Svar fra Alex P den 3. mai 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 – Grei

Gary

Forretningsreisende
Place needs upgrading. Shabby in areas. Typical of an airport hotel - expensive but comfortable for 1 night
Bodde her 1 natt i april 2024
Svar fra Alex P den 26. apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 – Utmerket

George williamson

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Great hotel but been overcharged by£135 very easy to resolve but two very frustrating calls with the receptionist sent proof of overcharge and still said NOT asked 8 times to talk to a manager he said no manager so asked to talk to someone else and refused two calls over 1.5 hours still refused saying no one available again again and again absolutely terrible service and charged £405 when Expedia quoted £270
Bodde her 1 natt i april 2024
Svar fra Alex P den 3. mai 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 – Grei

Natasha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Alex P den 26. apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 – Bra

Amy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to the airport
Bodde her 1 natt i april 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 – Utmerket

Renea

Reiste med en gruppe
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Liked that there was both dinner ans breakgast available
Bodde her 1 natt i april 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 – Utmerket

Elaine

My husband loved the warm chocolate chip cookies!
Bodde her 1 natt i april 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

8/10 – Bra

Terese

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
nice hotel and close to the airport
Bodde her 1 natt i april 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 – Utmerket

Carol

Likte: Renhold
Bodde her 1 natt i april 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

6/10 – Grei

Shelley

Front desk staff was welcoming. The rooms were average.
Bodde her 1 natt i april 2024
Svar fra Alex P den 26. apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 – Grei

Monica

Reiste med partner, Forretningsreisende
Likte: Personale og service
Room was icy cold when we arrived. Shower difficult to start/set temperature without getting soaked, because of positiong of hand hel shower head.
Bodde her 1 natt i april 2024
Svar fra Alex P den 26. apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 – Bra

Harry

Reiste med familie og små barn
Likte: Renhold og personale og service
Lovely hotel!
Bodde her 2 netter i april 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 – Utmerket

Lynda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was what I needed
Bodde her 3 netter i mars 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

4/10 – Dårlig

Ali

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Linens were bloody upon arrival. Kids were yelling up abd down our hall all night. Told front desk was told theyd handle linens. They werent changed. Bed was just made up. Was also told the manager would reach out about thr noise but ive heard nothing. Poor was less than 60 degrees Fahrenheit so way too cold to enjoy. Parking was expensive, breakfast lackluster and dinner slow. Front desk handed us our cookies at check in and said these are the best part of your stay. I giggled thinking surely thats a joke. It wasnt. Enjoy your cabinet warmed cookies. The ride deckines after that.
Bodde her 2 netter i april 2024
Svar fra Alex P den 26. apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 – Utmerket

Dana Patenaude

Likte: Renhold og fasiliteter
It was exactly what you would expect from a large hotel chain. I would stay here again.
Bodde her 1 natt i mars 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

6/10 – Grei

kerry

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Plain hotel. Sparse items in room. No need for a tub in bathroom. Shower much more convenient. Restaurant on sight was proud of their price'
Bodde her 1 natt i april 2024
Svar fra Alex P den 26. apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 – Grei

Pardeep

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
At check in, tbe cookies were a nice touch but water should be available and expecially it should be provided in the room as mandatory. The toilet was a bit old fashioned as the kids stuggled to flush it. On a whole the rooms and carpets in the hotel should be updated in accordance with the hilton brand. Also at breakfast there are no pork sausages...only vegan ones. Nice sauna and steam room, along with a pool. A bit too chilly for the kids though
Bodde her 2 netter i mars 2024
Svar fra Alex P den 3. apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 – Utmerket

Rehanna

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
CLEAN AND NIC3
Bodde her 1 natt i mars 2024
Svar fra Alex P den 3. apr. 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 – Utmerket

Joan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Handy for airport. Comfortable room. Very clean. Meal in restaurant was very good. Pleasant helpful staff
Bodde her 1 natt i mars 2024
Svar fra Alex P den 3. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 – Utmerket

Sallie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel for an overnight stay with an early morning flight
Bodde her 1 natt i mars 2024
Svar fra Alex P den 3. apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future