Utsikt fra overnattingsstedet

Anmeldelser av Apex Grassmarket Hotel

4 out of 5
Apex Grassmarket Hotel
31-35 Grassmarket, Edinburgh, Scotland

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 611 av totalt 1058 anmeldelser." "
Rangering på 8 − Bra. 299 av totalt 1058 anmeldelser." "
Rangering på 6 − Grei. 85 av totalt 1058 anmeldelser." "
Rangering på 4 − Dårlig. 46 av totalt 1058 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 1058 anmeldelser." "

9,0/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Tor André

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Reception den 21. des. 2023
Hi Tor André,Thank you for your fantastic 10/10 rating! We're thrilled to know that you had a positive experience during your stay. If there's anything specific you loved or any suggestions you may have, feel free to share. Your feedback is invaluable, and we look forward to welcoming you back for another excellent stay.Best regards,Dave Duty ManagerApex Grassmarket Hotel

8/10 – Bra

Svein Morten

Likte: Renhold og personale og service
Bodde her 3 netter i desember 2023
Svar fra Michael Menezes den 18. des. 2023
Dear Svein Morten,We truly appreciate your review! It brightens our day to know you had a fantastic experience.Looking forward to hosting you again soon!Warm Regards,Michael Menezes Night Manager Apex Grassmarket hotel

10/10 – Utmerket

Trude

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott opphold. Sentral beliggenhet på Grassmarket. Barer og restauranter tvers over gaten. Borgen bare en trapp opp. Hyggelig betjening!
Bodde her 3 netter i desember 2023
Svar fra Reception den 15. des. 2023
Dear Trude,Thank you for your positive feedback regarding your recent stay at Apex Grassmarket Hotel. We're thrilled to hear that you had a great stay and enjoyed our central location on the Grassmarket, with convenient access to bars, restaurants, and the castle just up one flight of stairs.It's fantastic to know that you appreciated the nice service provided by our team. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the heart of Edinburgh.Best regards,Dave Duty ManagerApex Grassmarket Hotel

10/10 – Utmerket

Camilla

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location for s short stay. Beautiful view. Clean, lovely cleaners. Spacious rooms. Wonderful breakfast-menu. Nice pool. The only drawback are the mattresses, which we find hard. Because of the many pillows and duvet, it’s nice anyway.
Bodde her 3 netter i november 2023
Svar fra Reception den 5. des. 2023
Hi Camilla,Thank you for choosing us and taking the time to share your feedback! We're delighted to hear you had an excellent stay with us. It's great that you enjoyed our excellent location, beautiful view, clean and spacious rooms, and the wonderful breakfast menu. We appreciate your kind words about our lovely cleaners and the nice pool. Your comment about the mattresses is duly noted, and we'll consider it for future improvements. We look forward to welcoming you back for another enjoyable stay.Dave Duty ManagerApex Grassmarket Hotel

10/10 – Utmerket

Christine

Bodde her 6 netter i oktober 2023
Svar fra Angelika | Reception Apex Grassmarket den 9. nov. 2023
Dear Christine,Thank you for choosing Apex Grassmarket and taking the time to provide a review of you experience with us. It is greatly appreciated.We are glad to read that you have enjoyed your stay.We hope to have an opportunity to welcome you back in the future.Kind regards,

10/10 – Utmerket

Jan Ole

Bodde her 3 netter i april 2023
Svar fra Reception den 3. mai 2023
Dear Jan Ole,Thank you for staying at Apex Grassmarket Hotel and taking your time to write a review.We are glad to see you had great stay here and hope to welcome you back here in the near future!Kind regards

8/10 – Bra

Tor Harald

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Meget bra hotell
Bodde her 3 netter i april 2023
Svar fra George M den 28. apr. 2023
Thank you so much for your feedback and for staying with us. We hope to see you again in the near future. Kind regards, George MDuty Manager

8/10 – Bra

Lene

Likte: Renhold og personale og service
Bodde her 3 netter i april 2023
Svar fra George M den 20. apr. 2023
Thank you for your review and for staying with us.

8/10 – Bra

Jon bård

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i april 2023
Svar fra George M den 12. apr. 2023
Thank you for taking the time to share your feedback. We hope you had a great time and we look forward to welcoming you back in the future.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fornøyd familie
Castle view fra hotellrommet. Bare hyggelige serviceinnstilte ansatte. Bra renhold. God mat!
Bodde her 3 netter i februar 2023
Svar fra Lauren | Reception den 1. mars 2023
Thank you for taking the time to leave a review! We're thrilled to hear that you enjoyed the stunning castle view from your room and that our employees provided you with excellent service. We're also delighted that you found the cleaning to be up to par and enjoyed the food options. We take pride in providing our guests with a comfortable and memorable experience, and your feedback is greatly appreciated. We look forward to welcoming you back soon!

10/10 – Utmerket

Kjetil

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2023
Svar fra George M den 25. feb. 2023
Thank you so much for your review and for your stay.

10/10 – Utmerket

Mali

Bodde her 1 natt i desember 2022
Svar fra Antonio den 7. jan. 2023
Dear Mali,Thank you for taking the time to provide a good review of your experience, we truly appreciate it.We are delighted to read you have enjoyed your stay.Please do not hesitate to book again, we're looking forward to welcoming you back!Kind regards,Antonio ReceptionFront Desk Receptionist

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Tildels meget koldt opphold på Grassmarket.
Bodde her 5 netter i desember 2022
Svar fra Milena den 26. des. 2022
Dear Anonymous, Thank you for your review. I am glad that you have enjoyed your stay with us. I hope that you will choose to stay at Apex Grassmarket Hotel in the future. Best Regards

8/10 – Bra

Sara Karin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2022
Svar fra George M den 14. nov. 2022
Thank you for your review and for your stay.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2022
Svar fra Reception den 21. okt. 2022
Dear Anonymous, Thank you for taking time leaving your review. I am glad that you have enjoyed your stay with us. I hope that you will choose to stay with us again in the future.Kind RegardsMilena Reception Apex Graassmarket Hotel

10/10 – Utmerket

Camilla

Bodde her 1 natt i juli 2022
Svar fra George den 8. juli 2022
Dear Camilla, Thank you so much for taking the time to review us. We are very glad you had a good time and we hope to see you again in the near future. Kind regards, Night Manager Georgios Miliaras

8/10 – Bra

Åse Marie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2021
Svar fra Judita den 19. jan. 2022
Dear Ase Marie, Thank you for staying with us, and leaving a review. Regards,

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2021

10/10 – Utmerket

Katja Henriette

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel - book room with castle view
Lovely hotel, wonderful surroundings with easy access to everything in town. Perfect view to Edinburgh Castle.
Bodde her 2 netter i oktober 2021

4/10 – Dårlig

Emily

Reiste med familie
Likte ikke: Personale og service og fasiliteter
Staff was extremely unpleasant to a person. Breakfast was expensive and mediocre. Got three fire alarms in one night, including one that forced out to go out in the rain.
Bodde her 4 netter i mai 2024

8/10 – Bra

John og Atlanta

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property close to dozens of restaurants and shops. Great view of Edinburgh Castle.
Bodde her 2 netter i mai 2024
Svar fra Paul / Assistant Night Manager den 28. mai 2024
Dear John,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 – Bra

John og Atlanta

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property in a good neighborhood with lots of nearby shops and restaurants
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Keith

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very, very nice.
Bodde her 1 natt i mai 2024
Svar fra Paul / Assistant Night Manager den 28. mai 2024
Dear Keith,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 – Utmerket

Debra

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Love the location!
Bodde her 4 netter i mars 2024
Svar fra Paul / Assistant Night Manager den 26. mai 2024
Dear Debra,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 – Utmerket

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Apex is very well located in the grassmarket. Staff is friendly and the vue on the castle is a must.
Bodde her 1 natt i mai 2024
Svar fra Paul / Assistant Night Manager den 26. mai 2024
Dear Michael,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 – Bra

Randy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was unusually warm when we were there, the room was very warm as the section of the hotel we were in didn’t have a/c. Otherwise a very nice place
Bodde her 2 netter i mai 2024
Svar fra Paul / Assistant Night Manager den 26. mai 2024
Dear Randy,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature control. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

4/10 – Dårlig

Scott

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We booked a castle view room, but still ended up in the ground floor. We could see the castle - but only just. The room was tiny, the bathroom was even smaller and we had no air conditioning (heating). The toilet ran the entire time (like a tap running) - not very green. The facilities in the room where non-existent, but it’s the first 4 star hotel I’ve stayed at that included a pedestal fan (did I mention no air conditioning) The web site says they have a laundry - but they only have a 3rd party laundry service (not the same thing). So I was charged £32 to clean 2 pairs of pants and 2 tee shirts. BUT, when the laundry was returned to the hotel I had to go down to reception to pay for it on my Cc ( they would not send it up to the room - or put it on the bill like every other hotel you’ve stayed at) We were there 4 days, the glass in the main front door was shattered already when we got there, and was still not fixed when we left - first impressions don’t matter, clearly. The location was incredible, but this is NOT a four star hotel
Bodde her 3 netter i mai 2024
Svar fra Reception den 26. mai 2024
Hello Scott, thank you for your review.I am very sorry to hear about the issues relating to your recent stay with us. Can you please contact us directly? We would like to make this right for you.Warm RegardsDave Duty ManagerApex Grassmarket Hotel

10/10 – Utmerket

Jin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and convenient
Bodde her 2 netter i mai 2024
Svar fra Apex Grassmarket Hotel den 25. mai 2024
Dear Jin,Thank you for choosing our hotel for your recent stay. We’re thrilled to hear that your overall experience was excellent! Your feedback is greatly appreciated.We take pride in maintaining a clean and comfortable environment for our guests. It’s wonderful to know that you found our facilities to be clean and convenient. Your comfort is our priority, and we’re delighted that we met your expectations.We look forward to welcoming you back on your next visit. If there’s anything else you’d like to share or if you have any special requests, feel free to reach out.Sara ReceptionApex Grassmarket Hotel

6/10 – Grei

Mccullough

Likte: Renhold og overnattingsstedets bygg og tilstand
Bathroom was a bit hazardous with tub and shower so high to are down.
Bodde her 2 netter i mai 2024
Svar fra Gergely den 23. mai 2024
Dear Mccullough, I am sorry to read the tub wasn't up to the standards we usually strive to provide for all our guests.Thank you again for your feedback, I will make sure the rest of the team are aware of your comments. Kind regards,Apex Grassmarket Front Desk

10/10 – Utmerket

Denise og Georgetown

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property in the heart of Edinburgh, Scotland… We definitely stay there again!
Bodde her 3 netter i mai 2024
Svar fra Paul / Assistant Night Manager den 23. mai 2024
Dear Denise,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

6/10 – Grei

Celia

Reiste med partner
Likte: Renhold og personale og service
Excellent location in old town
Bodde her 2 netter i mai 2024
Svar fra Paul / Assistant Night Manager den 23. mai 2024
Dear Celia,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 – Utmerket

Louise

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great breakfast
Bodde her 1 natt i mai 2024
Svar fra Paul / Assistant Night Manager den 22. mai 2024
Dear Louise,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 – Utmerket

Genevieve

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect place
Bodde her 2 netter i mai 2024
Svar fra Paul / Assistant Night Manager den 22. mai 2024
Dear Genevieve,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 – Utmerket

Dawn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was an amazing experience! Staff was great and the room was clean and comfortable!
Bodde her 7 netter i april 2024
Svar fra Paul / Assistant Night Manager den 21. mai 2024
Dear Dawn,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 – Bra

Jennifer

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Unfortunately our room was facing Grassmarket and the castle. Although it was great to have a view of the castle, Grassmarket was very noisy until well into the wee hours. I think because of the castle walls sounds echo. I would suggest a room on the back side of the hotel.
Bodde her 4 netter i mai 2024
Svar fra Paul / Assistant Night Manager den 21. mai 2024
Dear Jennifer,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We sincerely apologise for any inconvenience caused by the soundproofing of the rooms during your stay. We understand how important a peaceful night's sleep is, and we regret that the noise from the street disrupted your stay. Your feedback is valuable to us, and we will certainly look into ways to enhance the soundproofing to ensure a more restful stay for our guests.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 – Utmerket

Melissa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Paul / Assistant Night Manager den 21. mai 2024
Dear Melissa,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 – Bra

Thomas og Powell

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very convenient excellent staff
Bodde her 1 natt i mai 2024
Svar fra Paul / Assistant Night Manager den 21. mai 2024
Dear Thomas,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 – Bra

JANET

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really good location
Bodde her 1 natt i mai 2024
Svar fra Paul / Assistant Night Manager den 21. mai 2024
Dear Janet,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 – Utmerket

JORGE AGUSTIN

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice lobby and restaurant
Bodde her 2 netter i mai 2024
Svar fra Paul / Assistant Night Manager den 21. mai 2024
Dear Jorge Agustin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 – Bra

Claudia

Likte: Renhold, personale og service og fasiliteter
Gute Lage. Bar mittelmäßig
Bodde her 4 netter i mai 2024
Svar fra Paul / Assistant Night Manager den 21. mai 2024
Dear Claudia,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 – Bra

Robin

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This is a nice hotel in a great location! Within walking distance of the Royal Mile. Just know there is no AC. Had to keep the window open to keep the room cool. Also, the bathtub/shower is unusually high, making it difficult to get in & out without slipping.
Bodde her 7 netter i mai 2024
Svar fra Paul / Assistant Night Manager den 21. mai 2024
Dear Robin,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 – Utmerket

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great central place to stay
Bodde her 2 netter i mai 2024
Svar fra Dave den 18. mai 2024
Dear James, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 – Utmerket

Abby

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location and great staff
Bodde her 4 netter i mai 2024
Svar fra Dave den 18. mai 2024
Dear Abby, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 – Utmerket

Abby

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and awesome staff!
Bodde her 2 netter i mai 2024
Svar fra Dave den 18. mai 2024
Dear Abby, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 – Utmerket

Kevin

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We learned that we could not have been better located to the center of the city.
Bodde her 1 natt i mai 2024
Svar fra Dave den 18. mai 2024
Dear Kevin, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 – Utmerket

Brian

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and view
Bodde her 4 netter i mai 2024
Svar fra Paul / Assistant Night Manager den 21. mai 2024
Dear Brian,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 – Utmerket

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The Shower is challenging for us older people.
Bodde her 1 natt i mai 2024
Svar fra Dave den 18. mai 2024
Dear John, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

8/10 – Bra

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was wonderful… except we were unprepared for the fact that there was no air conditioning!!!!!!!!!!! We had never heard of a hotel without air conditioning!!!!! We lucked out that the daytime temperature was cool and and the nighttime temps even cooler and the hotel has a fan in the closet. The bed was VERY comfortable. The bed linens were VERY nice also. The room was VERY clean. And had everything we needed. Staff was first class in every way! Would highly recommend for comfort and location and with the most beautiful view of the Edinborough Castle!
Bodde her 2 netter i mai 2024
Svar fra Dave den 18. mai 2024
Dear John, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

6/10 – Grei

Naser

Reiste med familie og små barn
Likte: Fasiliteter
The Hotel needs to allow the travellers to use the Gym, swimming pool and sauna any time they need. My wife and I wanted to use the swimming pool and sauna at 6:00 a.m. which we were denied. I chose this Hotel because of the swimming pool and sauna.
Bodde her 3 netter i april 2024
Svar fra Apex Grassmarket Hotel den 17. mai 2024
Dear Naser,Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you and your wife experienced regarding the restricted access to our gym, swimming pool, and sauna. We understand how important these amenities are to our guests and regret that our current operating hours did not meet your expectations.We aim to provide a comfortable and enjoyable experience for all our guests, and your input is invaluable in helping us improve our services.We hope you might consider staying with us again in the future, allowing us the opportunity to provide a more satisfactory experience.Best regards,Sara ReceptionApex Grassmarket Hotel

6/10 – Grei

SUSIE

Reiste med partner
Likte: Personale og service og fasiliteter
Just an average hotel in a very busy area. Lots of shopping and close to many attractions but I was disappointed in the room (careful to read the amenities list as there is no a/c) and while room was clean felt the property was a bit frumpy and in major need of renovations. Also expensive for the quality of the hotel.
Bodde her 3 netter i mai 2024
Svar fra Apex Grassmarket Hotel den 17. mai 2024
Dear Susie,Thank you for taking the time to share your feedback. We appreciate your comments and are sorry to hear that your stay did not meet your expectations.Our central location does indeed provide convenient access to shopping and attractions, but we regret that the room and property did not meet your standards. We apologise for any inconvenience caused by the absence of air conditioning and understand how important this amenity can be for a comfortable stay. Your comments regarding the overall condition of the property are noted.We strive to provide value and quality, and it's clear that we fell short during your visit. Your feedback is invaluable in helping us improve, and we hope you might consider staying with us again in the future to see the improvements we are making.Best regards,Sara ReceptionApex Grassmarket Hotel