The space was comfortable and well equipped. The water is very hard which I didn’t expect. The WiFi is poor. Even the direct Ethernet connection is poor. My Verizon hotspot worked alright. Video calls are not easy to make in this location.
The staff is friendly and professional but are not given any authority at all to make exceptions for individual needs. The communication process is also frustrating. Every email sent and call made to the support address/number is answered by someone different. I learned this when making a health-related request for late checkout. I was seriously put off by how this was handled. They expressed almost no interest in working this out with me. Instead I was told multiple times that the housekeeper would need to start cleaning promptly at 10am. I hurried to get out by then, and I did. Since I had nowhere to go, I waited around and the housekeeper did not arrive until 11am anyway. That was what I requested and was denied. I asked that a manager call me to discuss my experience, and no one responded or called. I let it go, but I will not rent or refer unless Vacasa proves they understand that this was unacceptable.