2/10 – Forferdelig
Kai Egil
Reiste med familie
10. jan. 2020
SCAM!!!!!
SCAM! SCAM! SCAM!!!!! The name "luxury" Burj Khalifa View is totallt misleading. The adress also.
This is NOT located in Dubai downtown area as described!
The location is in Dubai Marina - 25min taxi away!!!!
So no view to Burj Khalifa.
Tried to get the adress confirmed BEFORE arrival in Dubai via e-mail, SMS, Whatsapp and phone without any luck.
At arrival in Dubai I received a message on e-mail about the adress for the appartment - and then we noticed that it were in the marina area.
Tried to contact "owner": fbsvacation without any luck.
Contacted hotels.com and they just told us that they couldn't do anything since hotels.com is just a hotel liaison and have no responsebility bewteen renter and owner.
Tried to file a police report against FBS vacation - but they don't own the appartment - neither do hotels.com...
Since we cannot get the owner's name and address from FBS or hotels.com - no further legal actions are possible.
Really, really dissapointed at customer support from hotels.com!
As a "valuated" gold status member, I expected more support from hotels.com.
Has been offered a small compensation, but this doesn't even cover our exstra transport costs that we had on this vacation.
However the appartement in the Marina was OK - but defently NOT the standard and location that we booked. Main enterance was a construction site. (see picture from the "lobby" view)

Kai Egil
Bodde her 5 netter i desember 2019















