4 utendørsbassenger, bassengparasoller og solsenger
Sjekk tilgjengelighet

Anmeldelser av Fairmont The Palm

5 out of 5
Fairmont The Palm
Palm Jumeirah, Dubai

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 665 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 210 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 64 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 32 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 32 av totalt 1003 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

9,2/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Eivind

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Expensive; But very nice. Excellent service.
Bodde her 7 netter i april 2024
Svar fra Fairmont The Palm den 6. mai 2024
Dear Eivind , Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Dominic ArelGeneral Manager

10/10 – Utmerket

Hege C Sølvberg

Bodde her 7 netter i januar 2024
Svar fra Fairmont The Palm den 12. feb. 2024
Dear Fabiola,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

10/10 – Utmerket

Agnesa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Flott sted for familier
Bodde her 2 netter i desember 2023
Svar fra Fairmont The Palm den 9. jan. 2024
Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

10/10 – Utmerket

Anders

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Fairmont The Palm den 9. jan. 2024
Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

10/10 – Utmerket

Britt

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i september 2022
Svar fra Fairmont The Palm den 6. okt. 2022
Thank you for sharing your recent experience at Fairmont The Palm, Britt. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Regards,Fairmont The Palm

6/10 – Grei

Thor Arne

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i september 2022
Svar fra Fairmont The Palm den 12. sep. 2022
Dear Thor, We do apologize that your experience is not as per your expectation. We would love to hear about your stay for our improvement. Looking forward in hearing from you. Best Regards,Fairmont The Palm Team

10/10 – Utmerket

Lasse

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kjempefin beliggenhet med privat Strand .
Bodde her 10 netter i juni 2022
Svar fra Hotel Management den 8. juli 2022
Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Best Regards, Fairmont The Palm

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i mars 2022
Svar fra Fairmont The Palm Team den 14. apr. 2022
Thank you very much for your review. We are so glad to hear that you enjoyed your stay with us and hope your next visit is just around the corner. Best Regards, Fairmont The Palm

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Dyrt, trenger litt oppgradering på badet !
Bodde her 4 netter i desember 2021
Svar fra The Fairmont The Palm Team den 13. des. 2021
Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. We have taken note of your feedback about the bathroom as well. Looking forward to the pleasure of seeing you again soon! Best Regards, Janine Gerlich Resident Manager

10/10 – Utmerket

Tor Arnt

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott feriested
Flott feriested totalt med mange fasiliteter. Rommene i helt ok stand. Noe preget av flere års bruk. Noe unøyaktighet i den daglige romtjenesten. Måtte flere ganger be om etterfyll av ting hadde blitt uteglemt, feks kaffe, toalettartikler.
Bodde her 14 netter i november 2021
Svar fra The Fairmont The Palm Team den 7. des. 2021
Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. We do apologize for some of the shortfall in service, rest assured that we will take this as an improvement on our side. Looking forward to the pleasure of seeing you again soon!

8/10 – Bra

Dianosh

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Meget bra og svært vennlige mennesker. Ingen klage
Bodde her 7 netter i juli 2021

10/10 – Utmerket

Alberto

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i februar 2021
Svar fra Fairmont The Palm Hotel den 9. apr. 2021
Dear Alberto Thank you for sharing your recent experience at Fairmont The Palm. It was a great pleasure to have you staying with us and we appreciate you taking the time to provide us with your great rating. We are indeed glad to know that you had an amazing holiday with us and enjoyed all facilities in the hotel. We look forward to the pleasure of welcoming you again soon. Sincerely, Klaus Assmann General Manager Fairmont The Palm

10/10 – Utmerket

Magdalena

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect!
We had a great stay at Fairmont The Palm! Both we and the kids had the best time.
Bodde her 8 netter i mars 2020
Svar fra Hotel Management den 19. mars 2020
Dear Magdalena, Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Sincerely, Kai Winkler General Manager Fairmont The Palm

8/10 – Bra

Camilla

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i mars 2020
Svar fra Hotel Management den 19. mars 2020
Dear Camilla, thank you for your feedback. Kind regards, Kai Winkler General Manager Fairmont The Palm

10/10 – Utmerket

Abukar

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk opphold
Fantastisk og familievennlig hotell. Vi har bodd her før og kommer til å bo her hvergang vi reiser til Dubai. Fantastisk servis, god mat. Svært renslig. Rommene rengjøres raskt og effektivt mens man er nede og spiser frokost. Anbefaler dette hotellet til til alle barnefamilier!
Bodde her 8 netter i februar 2020
Svar fra Kai Winkler den 7. mars 2020
Dear Abukar, Thank you very much for your review and for recommending us to other travelers. It is great to hear that you enjoyed your stay once more and that you had the opportunity to experience great hospitality that our team is so proud to provide. I will ensure your comments are shared with the entire Fairmont The Palm Team. We hope to see you soon! Sincerely, Kai Winkler General Manager Fairmont The Palm

10/10 – Utmerket

Line

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk
Anbefales!
Bodde her 7 netter i februar 2020
Svar fra Hotel Management den 3. mars 2020
Dear Line, Thank you very much for your feedback. We are delighted to know you enjoyed your experience. We all look forward to your return! Kind regards, Kai Winkler General Manager Fairmont The Palm

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Flere restaurant og spisested tilgjengelige og ikke minst nærhet til egen strand
Bodde her 6 netter i januar 2020
Svar fra Hotel Management den 4. feb. 2020
Dear Valued Guest, Thank you very much for your feedback. We are delighted to know you enjoyed your experience. We all look forward to your return! Kind regards, Kai Winkler General Manager Fairmont The Palm

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i januar 2020
Svar fra Hotel Management den 3. feb. 2020
Dear Valued Guest, thank you for your rating. Kind regards, Kai Winkler General Manager Fairmont The Palm

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Veldig bra opphold. Det bygges rundt hotellet men det er ikke så mye støy.
Bodde her 4 netter i desember 2019
Svar fra Hotel Management den 22. des. 2019
Dear Valued Guest, Thank you very much for your feedback. We are glad to know, that you overall enjoyed your experience. We all look forward to your return! Kind regards, Kai Winkler General Manager Fairmont The Palm

10/10 – Utmerket

Espen

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Simply amazing
Flott hotell med serviceinnstilte medarbeidere. Veldig bra frokost hvor det eneste som manglet var champagne
Bodde her 7 netter i desember 2019
Svar fra Hotel Management den 15. des. 2019
Dear Espen, Thank you very much for your feedback. We are delighted to know you enjoyed your experience. We all look forward to your return! Kind regards, Kai Winkler General Manager Fairmont The Palm

10/10 – Utmerket

Siri

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 8 netter i november 2019
Svar fra Hotel Management den 21. nov. 2019
Dear Siri, thank you for your rating. Kind regards, Kai Winkler General Manager Fairmont The Palm

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i oktober 2019
Svar fra Hotel Management den 28. okt. 2019
Dear Valued Guest, thank you for your feedback. Kind regards, Kai Winkler General Manager Fairmont The Palm

10/10 – Utmerket

Svein Atle

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell med god service, god beliggenhet til strand og gangavstand til kjøpesenter rett over gaten.
Bodde her 4 netter i oktober 2019
Svar fra Hotel Management den 21. okt. 2019
Dear Svein Atle, Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Sincerely, Kai Winkler General Manager Fairmont The Palm

10/10 – Utmerket

Hanne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i september 2019
Svar fra Hotel Management den 11. okt. 2019
Dear Hanne, Thank you very much for your feedback. We are delighted to know you enjoyed your experience. We all look forward to your return! Kind regards, Kai Winkler General Manager Fairmont The Palm

10/10 – Utmerket

Akash og Lørenskog

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk bra
Absolutt anbefales
Bodde her 9 netter i juli 2019
Svar fra Hotel Management den 7. okt. 2019
Dear Akash, Thank you very much for your feedback. I am delighted to know you enjoyed your experience. We all look forward to your return! Kind regards, Kai Winkler General Manager Fairmont The Palm

2/10 – Forferdelig

Verifisert reisende

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is under construction inside and outside. The beach area is a joke.Marketing picture is false. Noise every day early in the morning. Lazy staff, bad service and very expencive. Prices in the hotel is horrible. Find another hotell is my recomandation
Bodde her 10 netter i juli 2019
Svar fra Hotel Management den 22. juli 2019
Dear Valued Guest, Thank you for sharing your review of your recent stay. Please accept our sincere apologies for the disappointing stay that you had and I can only try and reassure you that all comments you have kindly taken the time to share with us are taken on-board and were addressed to the respective departments. These are of great importance to us and allow us to monitor and improve our service continually. Sincerely, Mark Sawkins General Manager Fairmont The Palm

10/10 – Utmerket

Martin

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Traumhaftes Hotel! Super freundliches Personal! Aufjedenfall Frühstück und Abendessen zubuchen! Super schöne Anlage! Absolutes Schnäppchen für das Geld was man bezahlt! Ich komme wieder!
Bodde her 1 natt i mai 2024
Svar fra Fairmont The Palm den 24. mai 2024
Dear Martin, we are delighted to hear that you enjoyed your stay with us at Fairmont The Palm. Thank you for your kind words about our friendly staff and beautiful property. We look forward to welcoming you back soon! Best regards, Fairmont The Palm.

8/10 – Bra

Berin David

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
very safe and family friendly hotel. staff and service is excellent! the buffet breakfast is huge with hundreds of options definitely worth it. The only reason the hotel doesn't deserve 5 stars is because they sell day passes to non hotel residents so on a weekend we had to wake up at 7 am to secure sunbeds. There are too many guests for sunbeds/ pool space also. I expect this fight for sunbeds at a budget hotel in benidorm but not from the fairmont in dubai.
Bodde her 10 netter i mai 2024
Svar fra Fairmont The Palm den 21. mai 2024
Dear Berin David, Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. We have noted the comments about the sunbeds, we will review this accordingly. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

10/10 – Utmerket

jurgita

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel ,had a nice stay and extra thanks to security guard Michael.
Bodde her 5 netter i mai 2024
Svar fra Fairmont The Palm den 21. mai 2024
Dear JurgitaThank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

10/10 – Utmerket

Lance

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Na
Bodde her 7 netter i februar 2024
Svar fra Fairmont The Palm den 21. mai 2024
Dear Lance,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

10/10 – Utmerket

haim

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente Hotel
Bodde her 9 netter i mai 2024
Svar fra Fairmont The Palm den 17. mai 2024
Dear Haim, thank you for your kind feedback about your stay at Fairmont The Palm. We are delighted to hear that you had an excellent experience with us. We look forward to welcoming you back soon. Warm regards, Fairmont The Palm.

2/10 – Forferdelig

Karim

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Last time me for me there. 0/10 from A to Z. Dirty, you have a room in front of a 6 ways road. Cannot sleep during 6 nights. Loyal customers, the first thing they ask you during the check in is “we are happy to welcome you for the first time”. Terrible. They do not take into account your request when you book: I asked for two queen beds and they gave me a king one. Negotiated during 30 min after a 7h flight. They gave me the worse one because I have checked in at 3am… I stop here, too much example like that. No words can describe how terrible it is
Bodde her 6 netter i april 2024
Svar fra Fairmont The Palm den 8. mai 2024
ear Karim, We sincerely apologize for the disappointing experience you encountered during your recent stay at Fairmont The Palm. We regret to hear about the noise disturbances and the inconvenience with the room allocation. Please know that guest requests, such as bed preferences, are typically accommodated based on availability, and we apologize for any miscommunication that may have occurred. Your feedback is truly valuable to us, and we will address these issues internally to enhance our services. We appreciate your loyalty, and it is disheartening to hear that we fell short of your expectations. We hope you can give us another opportunity to provide you with a seamless and enjoyable stay. Warm regards, Fairmont The Palm

8/10 – Bra

Paolino

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Struttura piacevole colazione Topp
Bodde her 2 netter i april 2024
Svar fra Fairmont The Palm den 8. mai 2024
Dear Paolino, Thank you for your positive review! We are delighted to hear that you enjoyed our pleasant facilities and delicious breakfast. We look forward to welcoming you back soon. Best regards, Fairmont The Palm

6/10 – Grei

Oriana

Likte: Renhold og fasiliteter
Likte ikke: Personale og service
Considering this is a 5 star hotel the service was extremely slow and poor compared to Sofitel on the Palm. The rooms are quite outdated also. The common areas and facilities are good but compared to other places very over priced for what you get. I wouldn’t come back
Bodde her 3 netter i mai 2024
Svar fra Fairmont The Palm den 7. mai 2024
Dear Oriana, We apologize for the slow service and any inconvenience caused. We appreciate your feedback on the room condition and pricing. Our aim is to provide a top-notch experience, and we'll address these concerns internally. Thank you for sharing your thoughts. Farewell, Fairmont The Palm.

8/10 – Bra

Tracyann

Reiste med familie
A great few days here.
Bodde her 4 netter i april 2024
Svar fra Fairmont The Palm den 6. mai 2024
Dear Tracyann, thank you for sharing your experience with us. We are delighted to hear that you had a great few days at Fairmont The Palm. We look forward to welcoming you back soon. Best regards, Fairmont The Palm

10/10 – Utmerket

Dashmir

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and professional and extremely accommodating will definitely stay there again
Bodde her 5 netter i mars 2024
Svar fra Fairmont The Palm den 6. mai 2024
Dear Dashmir, Thank you for your kind words about our cleanliness, professionalism, and accommodations. We look forward to welcoming you back at Fairmont The Palm. Warm regards, Fairmont The Palm

6/10 – Grei

Thomas

Reiste med familie og små barn
Likte: Renhold og fasiliteter
Likte ikke: Personale og service
Wir hatten uns auf einen erholsamen Urlaub mit Frühstück und Abendessen gefreut, wie es in der Buchungsbestätigung angegeben war. Jedoch stellten wir bei unserer Ankunft fest, dass nur das Zimmer inklusive war. Das Frühstück und Abendessen wurden separat berechnet, zu einem Gesamtpreis von 2.240 AED. Zusätzlich zahlten wir für den ersten Tag 250 AED für das Frühstück, da es nicht im ursprünglichen Arrangement enthalten war. Dies stellte eine erhebliche Abweichung von der Buchungsvereinbarung dar und führte zu einer unerwarteten finanziellen Belastung. Darüber hinaus war der Service im Hotel enttäuschend. Einige Mitarbeiter, insbesondere Kellner, zeigten eine mangelnde Professionalität und Freundlichkeit. Trotz dieser Unannehmlichkeiten muss ich jedoch betonen, dass die Qualität des Essens zufriedenstellend war. Des Weiteren erhielten wir unser Zimmer erst um 15 Uhr, obwohl wir bereits um 8 Uhr morgens im Hotel ankamen. Diese Verzögerung beeinträchtigte unsere Pläne für den Tag erheblich. Ein weiterer Punkt, den ich ansprechen möchte, sind die Preise für Getränke im Hotel, die wir als übermäßig teuer empfanden. Insgesamt war unser Aufenthalt im Hotel von gemischter Qualität. Während das Essen und die Zimmer angemessen waren, wurden unsere Erwartungen in Bezug auf den Service und die zusätzlichen Kosten nicht erfüllt.
Bodde her 7 netter i april 2024
Svar fra Fairmont The Palm den 3. mai 2024
Dear Thomas ,It was a great pleasure to have you staying with us and we would like to thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We are glad to know that you enjoyed your overall experience, especially the quality of the food offerings, however we would like to apologize that we could not meet your expectations with regards to the hotel package inclusions, professionalism our staff and early check in and appreciate that you shared your feedback with us, as it offers valuable insights for improvement.Once again, thank you for your feedback and we are looking forward to welcoming again in the future. Best Regards,Dominic ArelGeneral Manager

10/10 – Utmerket

Daria og Ho Chi Minh

Bodde her 5 netter i april 2024

10/10 – Utmerket

Sadah

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing hotel, Amazing staff. Highly recommend will definitely go back
Bodde her 10 netter i april 2024
Svar fra Fairmont The Palm den 1. mai 2024
Dear Sadah, Thank you for your kind words! We are delighted to hear that you enjoyed our amazing hotel and staff. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

10/10 – Utmerket

FELICIA

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice
Bodde her 4 netter i april 2024
Svar fra Fairmont The Palm den 29. apr. 2024
Dear Felicia, Thank you for your kind words. We are delighted to hear that you had a very nice experience with us. Looking forward to welcoming you back soon. Warm regards, Fairmont The Palm.

10/10 – Utmerket

Abdullah Ben

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great Service
Bodde her 7 netter i april 2024
Svar fra Fairmont The Palm den 26. apr. 2024
Dear Abdullah Ben, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm

4/10 – Dårlig

Sophie

Reiste med partner
Likte: Renhold
Does not live up to 5 star standard, been to this hotel multiple times and the same outdoor area seems to be under construction. They checked us in late, no compensation offered.
Bodde her 5 netter i april 2024
Svar fra Fairmont The Palm den 25. apr. 2024
Dear Sophie, we sincerely apologize for the inconvenience you faced during your recent stay. We are committed to ensuring our outdoor areas meet the highest standards. Rest assured, we will address the check-in issue internally. Thank you for your feedback. Best regards, Fairmont The Palm.

4/10 – Dårlig

muzaffar

Bodde her 2 netter i april 2024
Svar fra Fairmont The Palm den 15. mai 2024
Dear Muzzafar , Thank you very much for your review. We hope we are able to meet your expectations next time when you decide to return in the future. Best Regards,Dominic ArelGeneral Manager

10/10 – Utmerket

Frank

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
…
Bodde her 8 netter i april 2024
Svar fra Fairmont The Palm den 22. apr. 2024
Dear Frank , Thank you very much for your feedback. I am delighted to know you enjoyed your experience. We all look forward to your return! Best Regards,Dominic ArelGeneral Manager

10/10 – Utmerket

Kemal

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Fairmont The Palm den 22. apr. 2024
Dear Kemal , Thank you very much for your feedback. I am delighted to know you enjoyed your experience. We all look forward to your return! Best Regards,Dominic ArelGeneral Manager

6/10 – Grei

Graeme

Likte: Personale og service
Likte ikke: Renhold
Unfortunately, the hotel does not provide any drinks whatsover [not even tap water] at lunch or dinner, despite being on a half-board basis. You are also forbidden from bringing your own drink to lunch or dinner, even water from your room, which is supplied by the hotel. This is clearly to extort more money from guests and was quite bizzare and unwelcome to not even be allowed tap water. The large carpet/mat under the beds in the room was stained, and caused my wife's allergies to flare. There were a few stains on other room furnishings, a couple of cracks in the bathroom sink, one of the bathrobes and 2 towels had frayed. There were holes in one of the pillow cases. The room and corridor smelled nice. This was supposedly an upgraded room on the 9th floor [fairmont gold]. I was not impressed. The staff were friendly and approachable. The breakfast was average, with a decent variety of food, but the same each day with very minor changes such as beef instead of chicken sausages one day vs the other, or raspberry crossaint one day and pistachio the next. There were tiny flies/gnats around the pastries, and mosquitoes in the breakfast area, as well as 4 mosquitoes in my room. I killed a cockroach which was under the table in the outdoor seating at the seagrill restaurant. The beach was disappointing. The 'sand' was actually just millions of tiny/crushed sea shells. It is impossible to make anything with a bucket and spade on the beach. The pools and kids area were nice. 6/10
Bodde her 3 netter i april 2024
Svar fra Fairmont The Palm den 18. apr. 2024
Dear Graeme, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand your disappointment regarding the beverage policy during meals. As per our hotel policy, outside food and beverages are not permitted in the dining areas. We will review the clarity of this policy to ensure a better understanding for our guests. Regarding the cleanliness issues in your room, we are truly sorry for the oversight. Our housekeeping team will be addressing the stained carpet, furnishings, and other maintenance concerns immediately. We appreciate your kind comments about our friendly staff and the breakfast variety. We will work on enhancing the breakfast rotation to offer more diverse options. We are also addressing the pest issues you mentioned. We hope to have the opportunity to welcome you back and provide a more enjoyable experience. Warm regards, Fairmont The Palm

6/10 – Grei

Julide Catherine

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
The main issue we had was that the service was incredibly slow. The food was amazing but it took over 30 mins to receive what you ask. If you want a spoon you’d wait a very long time. The bedsheets had a really weird smell and that was nice. But otherwise the room was clean. The towel service was a nightmare. We had to wait hours almost every day to get a towel. There’s not enough seats for the pool or beach and even though you’re not allowed to pre book the seats. People lay their towels and book to save seats. It was poorly managed. Overall the stay was great but service quality was not what it was supposed to be. We didn’t receive the service you pay for when staying at the Fairmont. Check-in was incredibly slow. Almost an hour until we were able to talk to someone and the room was not ready even through we arrived just a little after 3pm which was when the room was supposed to be ready.
Bodde her 5 netter i mars 2024
Svar fra Fairmont The Palm den 18. apr. 2024
Dear Julide Catherine, Thank you for sharing your feedback with us. We sincerely apologize for the delays you experienced in service, especially during check-in and with the towel service. Ensuring prompt and efficient service is a top priority, and we regret if we fell short during your stay. Please be assured that your comments will be shared with the relevant teams for further improvement. Regarding the issue with the bedsheets, we appreciate your feedback and will look into this matter promptly. At Fairmont The Palm, we strive to provide a seamless experience, and your comments will help us enhance our services. We hope to have the opportunity to welcome you back for a more positive experience. Warm regards, Fairmont The Palm

6/10 – Grei

Grant

Reiste med familie
Property was noisy and could do with a main bar/entertainment
Bodde her 9 netter i april 2024
Svar fra Fairmont The Palm den 18. apr. 2024
Dear Grant, We apologize for the noise experienced during your stay. We appreciate your feedback regarding the need for a main bar/entertainment. Your comments will be shared with the relevant team. Thank you for bringing this to our attention. Best regards, Fairmont The Palm

10/10 – Utmerket

Hasney

Reiste med partner
Likte: Fasiliteter
Friendly, high level and perfect location
Bodde her 6 netter i april 2024
Svar fra Fairmont The Palm den 18. apr. 2024
Dear Hasney, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

10/10 – Utmerket

Adam-Bilal

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Fairmont The Palm den 18. apr. 2024
Dear Adam-Bilal, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.