Dear valued guest, Warmest Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share your concern on this platform. We strive to provide memorable service and an excellent Thai-inspired experience to our diversified guests to make their stay the most memorable. We are nevertheless truly saddened that it is felt your experience in the mentioned areas did not meet the level of service that we strive to offer and that we are known for. Your feedback is valuable to us, rest assured this has been shared with our entire Front Office team to improve our offering to valuable guests in the future. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. My team and I always aim to deliver a great experience at our hotel. To ensure that our guests have the most satisfying experience, our dedicated recreation representatives & guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests.It would be such a pleasure to welcome you back to our hotel. Please let us know if we can be of any assistance. Thank you for your valuable time and your continued support to us. We wish for your well-being and prosperity.With Best regards,Vikas BhatiaQuality Manager

Dear Ajnure, Warmest Festive Greetings from Centara Mirage Beach Resort, Thank you for leaving such an amazing review with a 100% rating on this platform regarding your family's holiday. Our goal is to make our guest's stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our staff offers. We aim to make our guests stay the most comfortable. We truly appreciate your faith in us. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear Zishan, Thank you very much for sharing your feedback on this platform. We strive to provide the greatest service and an excellent Thai-inspired experience to our diversified guests and to make our guests stay the most comfortable. Thank you once again for your valuable time and continued support to us; We are grateful for your recommendation and faith in us, and we hope to be of more assistance to you and your family on your future stay with us. With Best regards, Vikas Bhatia, Quality Manager

Dear Mr. Muslim , Thank you kindly for taking the time to share your feedback.It is a great pleasure for us to know you have enjoyed your stay with us to the fullest and that our team has contributed to an unforgettable experience.Our team certainly look forward to your future stay with us when we will spare no effort to ensure another pleasant stay.With best regards, Kanokwan ChamchoyQuality Manager

Dear Halvar,Thank you very much for leaving us 10/10 rating review.We are very happy hearing that you had wonderful stay with us and we look forward to welcoming you back again.With best regards,Kanokwan ChamchoyQuality Manager

Dear Lars ,Thank you very much for your feedback and rate us high score.We are very happy hearing that you had pleasant stay with us and we look forward to welcoming you back again.With best regards,Kanokwan ChamchoyQuality Manager

Dear Bente, Thanks a lot for your feedback. We truly appreciate your compliments on our hotel and services, and it is certainly our pleasure to share them with the team. We look forward to welcoming you back again soon. With best regards, Kanokwan Chamchoy Quality Manager

Dear Takao, Warmest Greetings from Centara Mirage Beach Resort DubaiThank you for taking the valuable time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish the interactions you have with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. It's always encouraging to get a 100% score with an amazing compliment ''The pool is great and I want to go every year'' from one of our distinguished guests. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We sincerely appreciate the trust you have in us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

Dear Shahrukh, Warmest Greetings from Centara Mirage Beach Resort DubaiThank you for taking the valuable time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish the interactions you have with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. It's always encouraging to get a 100% score from one of our distinguished guests. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We sincerely appreciate the trust you have in us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

Dear Ali, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Upkeep and cleanliness with guest comfort are very important to us. Our Housekeeping service team is generally very attentive to guests’ needs and we prepare the room thoroughly for our all guests. We assure you that our consistency in upholding the highest norms of service and excellence is adhered to as per Dubai Municipality. To ensure that our guests have the most satisfying experience, our dedicated housekeeping team on each floor, and our guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

Dear Lashyia, Warmest Greetings from Centara Mirage Beach Resort DubaiThank you for taking the valuable time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish the interactions you have with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. It's always encouraging to get a 100% score with a compliment ''Hotel suitable for a family'', especially from one of our distinguished guests. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

Dear greta, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. We appreciate your compliment ''The part of the water park for children is very nice, the beach is spacious and breezy.'' that is highly remarkable. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. It is unfortunate to learn that the location of the resort impacted your experiences and I sincerely regret any inconvenience this caused you. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

Dear Mehmet Onder, Warmest Greetings from Centara Mirage Beach Resort Dubai. Let me start by wishing you a belated happy birthday! We appreciate the memorable time you spent to rate a perfect 100% on this web page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We value your interactions with our family-friendly accommodation, clean surroundings, breathtaking views, a variety of family-friendly activities, varied culinary options, and attentive, pleasant staff. It's always energizing to get positive feedback, especially from one of our valued guests. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

Dear Steven, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Our guests never intend to stay and leave the resort with anything other than wonderful and memorable thoughts of their time with us. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

Dear Roy, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Our guests never intend to stay and leave the resort with anything other than wonderful and memorable thoughts of their time with us. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. It is saddening to know you did not have the opportunity to meet with them & and if you require further assistance, please do feel free to contact us directly. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

Dear Edward, Warmest Greetings from Centara Mirage Beach Resort Dubai. Let me start by wishing you a belated happy birthday! We appreciate the memorable time you spent to rate a perfect 100% on this web page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We value your interactions with our family-friendly accommodation, clean surroundings, breathtaking views, a variety of family-friendly activities, varied culinary options, and attentive, pleasant staff. It's always energizing to get positive feedback, especially from one of our valued guests. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

Dear Paul, Warmest Greetings from Centara Mirage Beach Resort DubaiThank you for taking the valuable time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish the interactions you have with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. It's always encouraging to get a 100% score from one of our distinguished guests. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

Dear Ugur, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Our guests never intend to stay and leave the resort with anything other than wonderful and memorable thoughts of their time with us. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

Dear Daniel, Warmest Greetings from Centara Mirage Beach Resort DubaiThank you for taking the valuable time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish the interactions you have with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. It's always encouraging to get a 100% score, especially from one of our distinguished guests. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon.With Kind regards, Vikas Bhatia, Quality Manager

Dear Sean Andre, Warmest Greetings from Centara Mirage Beach Resort Dubai. Let me start by wishing you a belated happy birthday! We appreciate the memorable time you spent to rate a perfect 100% on this web page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We value your interactions with our family-friendly accommodation, clean surroundings, breathtaking views, a variety of family-friendly activities, varied culinary options, and attentive, pleasant staff. It's always energizing to get positive feedback, especially from one of our valued guests. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

Dear KATSUYUKI, Warmest Greetings from Centara Mirage Beach Resort Dubai. Let me start by wishing you a belated happy birthday! We appreciate the memorable time you spent and share your experiences on this web page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We value your interactions with our family-friendly accommodation, clean surroundings, breathtaking views, a variety of family-friendly activities, varied culinary options, and attentive, pleasant staff. We appreciate your compliments regarding kids enjoying the varied aqua facilities and services. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

Dear Alexander George,Warmest Greetings from Centara Mirage Beach Resort Dubai. Let me start by wishing you a belated happy birthday! We appreciate the memorable time you spent to rate a perfect 100% on this web page on this special occasion. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We value your interactions with our family-friendly accommodation, clean surroundings, breathtaking views, a variety of family-friendly activities, varied culinary options, and attentive, pleasant staff. We appreciate your compliments on our facilities & services for the most beautiful holiday experiences where your family is delighted with wonderful memories. It's always energizing to get positive feedback and wonderful comments, especially from one of our valued guests. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

Dear Constance Jane,Warmest Greetings from Centara Mirage Beach Resort Dubai. Let me start by wishing you a belated happy birthday! We appreciate the memorable time you spent to rate a perfect 100% on this web page on this special occasion. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We value your interactions with our family-friendly accommodation, clean surroundings, breathtaking views, a variety of family-friendly activities, and attentive, pleasant staff. We appreciate your compliments on our facilities & services for the most beautiful holiday experiences where your family is delighted with wonderful memories. It's always energizing to get positive feedback and wonderful comments, especially from one of our valued guests. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon.With Kind regards, Vikas Bhatia, Quality Manager

Dear Steffen, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Our guests never intend to stay and leave the resort with anything other than wonderful and memorable thoughts of their time with us. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. It is saddening to know you did not have the opportunity to meet with them & and if you require further assistance, please do feel free to contact us directly. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

Dear Janina,Warmest Greetings from Centara Mirage Beach Resort Dubai. Let me start by wishing you a belated happy birthday! We appreciate the memorable time you spent to rate a perfect 100% on this web page on this special occasion. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We value your interactions with our family-friendly accommodation, clean surroundings, breathtaking views, a variety of family-friendly activities, varied culinary options, and attentive, pleasant staff. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

Dear Oszkár, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guests' stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our pleasant staff offers. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear Pierre-Jeremy, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Our training programs place a strong focus on maintaining a high standard of service across all of our departments, particularly in the areas of guest experience, efficiency, accuracy, and prompt, attentive service. To ensure that our guests have the most satisfying experience, our dedicated service, the Bar team and our guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. Rest assured that your review is shared with our concern team for their future insight. In regards to price, we regularly benchmark our prices against the other hotels to ensure a fair price for our guests. In this case, your opinion is highly respectable. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

Dear Ewgenij, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guests' stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our pleasant staff offers. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear Rhiannon, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Our guests never intend to stay and leave the resort with anything other than wonderful and memorable thoughts of their time with us. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. It is saddening to know you did not have the opportunity to meet with them & and if you require further assistance, please do feel free to contact us directly. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

Dear hay po, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guests' stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our pleasant staff offers. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear R., Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Your compliment '' Personal waren aber sehr nett.'' is remarkable. Our guests never intend to stay and leave the resort with anything other than wonderful and memorable thoughts of their time with us. It is saddened to learn by your review ''Klein Zimmer, Sauberkeit mäßig.'' that the room size fell short of your expectations. For us, cleanliness, upkeep, and guest comfort all play a role very important. Our Housekeeping service team is generally very attentive to guests’ needs and we prepare the room thoroughly for our all guests. To ensure that our guests have the most satisfying experience, our dedicated housekeeping service staff on each floor is always on hand to assist with any special requests. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

Dear Atif, Warmest Greetings from Centara Mirage Beach Resort, Thank you for taking your valuable time to share the review on this platform. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. On another note, we understand from the scores you have given for your experience, that there is still room for improvement. Maintaining a first-class level of service is a challenging task, therefore, I would very much appreciate it if you could kindly let me know the specific reasons for discontent so that we can rectify the matter with our team. Please feel free to contact us directly if there is anything we can do for you. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. With Best regards, Vikas Bhatia, Quality Manager

Dear Damon, Warmest Greetings from Centara Mirage Beach Resort, We are delighted to learn your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views, and the numerous choices for culinary experiences, kid's activities, & services our staff offers you and your family. Your compliment ''A super nice hotel with extremely good staff who are helpful, good selection of restaurants and child-friendly with lots of fun activities for children.'' is remarkable. Our guests never intend to stay and leave the resort with anything other than wonderful and memorable thoughts of their time with us. We deeply regret any inconvenience you may have had during your stay with us regarding the water supply. This was caused by an unexpected technical issue, which was fixed with the assistance of our dedicated team. I appreciate & thank you for coping with us. Your comment reflects that our team does the utmost to fulfill our guests' needs by providing flexibility and even going out of our way to ensure that our guests' request is met. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity.With Warm regards,Vikas BhatiaQuality Manager

Dear Sharon, Warmest Greetings from Centara Mirage Beach Resort, Thank you for taking the valuable time to share the review. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. On another note, we understand from the scores you have given for your experience, that there is still room for improvement. Maintaining a first-class level of service is a challenging task, therefore, I would very much appreciate it if you could kindly let me know the specific reasons for discontent so that we can rectify the matter with our team. Please feel free to contact us directly if there is anything we can do for you. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. With Best regards, Vikas Bhatia, Quality Manager

Dear sabine, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guests' stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our staff offers. We truly appreciate your compliment ''Un super séjour'' and faith in us. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear Angelina, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guest's stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our staff offers. We truly appreciate your compliment ''Outstanding service! Staff is very kind and helpful.'' and faith in us. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear Eileen, Warmest Greetings from Centara Mirage Beach Resort, Thank you for taking the valuable time to share the review. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. On another note, we understand from the scores you have given for your experience, that there is still room for improvement. Maintaining a first-class level of service is a challenging task, therefore, I would very much appreciate it if you could kindly let me know the specific reasons for discontent so that we can rectify the matter with our team. Please feel free to contact us directly if there is anything we can do for you. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. With Best regards, Vikas Bhatia, Quality Manager

Dear Dawit, Warmest Festive Greetings from Centara Mirage Beach Resort, Thank you for sharing your feedback on this platform. We aim to provide our valued guests with the highest quality services and a truly unique Thai-inspired experience. Your interaction with our perfect family resort facilities & activities, and appreciation for the variety of pools are highly remarkable. It's regretful to learn that your aforementioned experiences fell short of the expectations. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' demands are met. You can be certain that all the shortfalls have been discussed carefully with the respective team and appropriate actions are being taken to ensure that our guests have a satisfying, unforgettable, and relaxing stay. By valuing our guests’ opinions, we work to ensure that our guests have the most comfortable stay possible. We truly appreciate your faith in us. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

Dear ricky, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share your review on this platform. Our goal is to make our guest's stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, exceptional food, various activities, and additional services our staff offers. Please allow me to inform you that we have implemented a new leisure pool together with our activity pool, to maximize the availability of sun during the winter month. To ensure that our guests have the most satisfying experience, our dedicated culinary & service team at each outlet, and our guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear Christian Thomas Lee, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Our guests never intend to stay and leave the resort with anything other than wonderful and memorable thoughts of their time with us. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. It is saddening to know you did not have the opportunity to meet with them & and if you require further assistance, please do feel free to contact us directly. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

Dear Daniel, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guest's stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our staff offers. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear Nicola, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guest's stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our staff offers. We truly appreciate your compliment ''Mots family-friendly hotel. Staff very open to help families and very nice équipement.'' and faith in us. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear Abzal, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guest's stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our staff offers. We truly appreciate your compliment ''Amazing place to stay. They have some entertainment for kids. The food was delicious. Good service and atmosphere.'' and faith in us. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear SOKOL, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guest's stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our staff offers. We truly appreciate your compliment ''Great place to stay'' and faith in us. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear Heinz, Warmest Greetings from Centara Mirage Beach Resort, Thank you for taking the valuable time to share the review. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. On another note, we understand from the scores you have given for your experience, that there is still room for improvement. Maintaining a first-class level of service is a challenging task, therefore, I would very much appreciate it if you could kindly let me know the specific reasons for discontent so that we can rectify the matter with our team. Please feel free to contact us directly if there is anything we can do for you. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. With Best regards, Vikas Bhatia, Quality Manager

Dear valued guest, Warmest Greetings from Centara Mirage Beach Resort, Thank you for taking the valuable time to share the review. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. On another note, we understand from the scores you have given for your experience, that there is still room for improvement. Maintaining a first-class level of service is a challenging task, therefore, I would very much appreciate it if you could kindly let me know the specific reasons for discontent so that we can rectify the matter with our team. Please feel free to contact us directly if there is anything we can do for you. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again.

Dear valued guest, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share your review on this platform. Our goal is to make our guest's stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We regret to learn that the location of the resort fell short of your expectations. My team and I always aim to deliver a great experience to our valued guests at the Resort. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear Parwej, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guest's stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our staff offers. We truly appreciate your faith in us. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

Dear valued guest, Warmest Greetings from Centara Mirage Beach Resort, Thank you for taking the time to share your review on this platform. We are nevertheless truly saddened that your experience with our Laundry service did not meet the level of service that we strive to offer and are known for. We strive to provide extraordinary service; it's disheartening to hear that we fell short of your expectations. We strive to make our guests' experiences as comfortable as possible by valuing their opinions. Rest assured that your experiences were personally shared with our concerned team & to investigate the matter thoroughly. If you require further assistance, please do feel free to contact us directly. We will continue to do everything possible to enhance our guest experience and we look forward to welcoming you back to us. We wish for your well-being and prosperity. Thank you for your support to Centara Mirage Beach Resort. With Warm regards, Vikas BhatiaQuality Manager

Dear Sayed Faraz, Warmest Festive Greetings from Centara Mirage Beach Resort, Kindly affirm that we always pay attention to our guests’ feedback. We assure you that constantly uphold the highest standard and hygienic practices in compliance with all of the strictest regulations set forth by the Dubai Municipality. We give health and safety the highest priority by considering safe and secure experiences for our guests. Our dedicated team is in place for each & every area of the resort for further assistance. Based on our strict records, there are no results of compromises in cleanliness & safety standards at the pool and if you require further assistance, please do feel free to contact us directly. My team and I always aim to deliver a great experience at our resort to our valuable guests. To ensure that our guests have the most satisfying experience, our dedicated pool & recreation team at each outlet, and our guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We sincerely hope that you have now fully recovered and that we will have the opportunity to welcome you and your family back to our property in the near future. We wish for your well-being and prosperity. With Warm regards,Vikas BhatiaQuality Manager