Utvendig detalj
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Anmeldelser av Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
3465 Ross Clark Circle, Dothan, AL

Anmeldelser

6,2
Rangering på 10 − Utmerket. 246 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 196 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 178 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 165 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 217 av totalt 1002 anmeldelser." "

6,2/10

Renhold

7,6/10

Personale og service

6,2/10

Fasiliteter

5,8/10

Overnattingsstedets bygg og tilstand

6,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Melinda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Nancy

Reiste med partner
Likte ikke: Fasiliteter
Front desk phones were not working for the whole three nights I stayed there. I was in a walk-in boot because of foot issue and had to walk downstairs every time I needed something I couldn’t call and ask question because of their phone lines were down the front desk worker was never at the desk. It was always a wait, I only had one washcloth in my room upon arrival, Go downstairs to ask front desk worker to provide me with another washcloth. She said they are all in the dryer there I was having to wait hours before I took showers. I am in a boot. I go back downstairs to retrieve my wash clothes. The facility needs some major upgrading and major attention. That was my first day in my last day. In other words, I did not enjoy my stay.
Bodde her 1 natt i april 2024
Svar fra Josh G den 20. apr. 2024
Thank you for taking a moment to rate your experience. I am sorry to hear that we did not meet your expectations. I assure you that we are taking steps to resolve the issues you mentioned. In fact, we have had 2 technicians out to the hotel to repair the phones, but so far they have been unsuccessful. I hope you will give a chance to better serve you should your travels bring you back to Dothan.

10/10 – Utmerket

Joaquin

Likte: Personale og service
Bodde her 1 natt i april 2024
Svar fra Josh G den 20. apr. 2024
Thank you for staying with us! We appreciate you taking a moment to rate your stay; I am thrilled to see that we met your expectations. We look forward to hosting you again soon!

8/10 – Bra

Frank

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Property is close to food and shopping. Clean updated rooms. We would definitely stay there again. Only thing i didn't like was breakfast food selection was minimal. They could offer more food.
Bodde her 1 natt i april 2024
Svar fra Kalisa den 18. apr. 2024
Dear Frank,We greatly appreciate your feedback! We are glad that you enjoyed your room and are sorry you weren't wowed by our breakfast selection. We will take your feedback into consideration. Thank you for staying with us, we look forward to seeing you again!Best Regards,Kalisa

10/10 – Utmerket

Wendy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
After a long drive from Indiana. It was nice to collapse in a nice clean room and sleep
Bodde her 1 natt i april 2024
Svar fra Kalisa den 18. apr. 2024
Dear Wendy,We are happy to hear that you enjoyed your stay with us and got a good night's sleep. We look forward to hosting you again. Happy travels!Best Regards,Kalisa

10/10 – Utmerket

Julia og Waukesha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Josh G den 16. apr. 2024
Thank you for staying with us at Comfort Inn & Suites Dothan. We appreciate you taking a moment to rate your stay with us, and we look forward to seeing you the next time you are in the area.

8/10 – Bra

ronnie

Likte: Renhold og personale og service
Bodde her 2 netter i april 2024
Svar fra Josh G den 9. apr. 2024
Thank you for staying with us at Comfort Inn & Suites Dothan. We appreciate you taking a moment to rate your stay with us, and we look forward to seeing you again soon.

10/10 – Utmerket

Mary Jo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Josh G den 2. apr. 2024
Thank you for staying with us and for taking a moment to rate your experience. I am thrilled to see that we met your expectations, and we hope to see you again soon.

10/10 – Utmerket

Sandy

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Front desk person was so friendly & helpful! She was a real treat compared to the previous night! Would for sure stay here again
Bodde her 1 natt i mars 2024
Svar fra Jessie den 1. apr. 2024
Hi Sandy,Thank you for taking the time to answer the survey. Feedback like yours is important to the continuous improvement of the hotel.Sincerely,Jessie

10/10 – Utmerket

Cameshia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice staff and very clean
Bodde her 2 netter i mars 2024
Svar fra Jessie den 1. apr. 2024
Hi Cameshia,Thank you for taking the time to answer the survey. Feedback like yours is important to the continuous improvement of the hotel.Sincerely,Jessie

8/10 – Bra

Pat and Dawn og Kenora

Bodde her 1 natt i mars 2024
Svar fra Josh G den 9. apr. 2024
Thank you for staying with us at Comfort Inn & Suites Dothan. We thoroughly appreciate it you taking a moment to rate your stay, and we look forward to seeing you again soon.

10/10 – Utmerket

Patrick W

Very nice
Bodde her 1 natt i mars 2024
Svar fra Josh G den 21. mars 2024
Thank you for staying with us at Comfort Inn & Suites. We appreciate the time you took to rate your stay, and we look forward to hosting you again the next time your travels bring you to Dothan.

10/10 – Utmerket

Patrick W

Great stay
Bodde her 2 netter i mars 2024
Svar fra Josh G den 21. mars 2024
Thank you for staying with us at Comfort Inn & Suites. We appreciate the time you took to rate your stay, and we look forward to hosting you again the next time your travels bring you to Dothan.

10/10 – Utmerket

Christopher

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Jessie den 11. mars 2024
Hi Christopher, Thank you for taking the time to complete our survey. Guest feedback like yours is very important to us. We look forward to seeing you again in the future.Thanks,Jessie

4/10 – Dårlig

Susan R

Likte ikke: Overnattingsstedets bygg og tilstand
The breakfast was not kept stocked, we got there at 7 and there was hardly anything out. On the last day of our stay, I ran out of hot water within few minutes of my shower.
Bodde her 2 netter i februar 2024
Svar fra Jessie den 22. feb. 2024
Hi Susan, I ama sorry we failed to meet your expectations for your stay, I have brought your comments tot the attention of our breakfast staff and they have assured me they will do better.

10/10 – Utmerket

James

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Josh G den 21. mars 2024
Thank you for staying with us at Comfort Inn & Suites. We appreciate the time you took to rate your stay, and we look forward to hosting you again the next time your travels bring you to Dothan.

8/10 – Bra

Lakeitha

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was nice
Bodde her 1 natt i februar 2024
Svar fra Josh G den 21. mars 2024
Thank you for staying with us at Comfort Inn & Suites. We appreciate the time you took to rate your stay, and we look forward to hosting you again the next time your travels bring you to Dothan.

6/10 – Grei

Larry

Likte: Personale og service og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Jessie den 12. feb. 2024
Thank you for taking the time to leave a review for your stay. I am sorry we failed to exceed your expectations. Please feel free to let me know what would have made your stay better.Sincerely Jessie

8/10 – Bra

Tammy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Jessie den 12. feb. 2024
Thanks for taking the time to leave a review. I am pleased you enjoyed your stay and I look forward to hosting you again.Sincerely,Jessie

6/10 – Grei

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
One Night in Dothan
Bodde her 1 natt i februar 2024
Svar fra Jessie den 11. feb. 2024
Hi Michael,Thank you for staying with us at Comfort Inn and Suites Dothan. I would like to apologize for not exceeding your expectations for your stay. Please feel free to let me know what would make things better for you next time.Sincerely,Jessie

8/10 – Bra

Tammie

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
For the most part it was good. The bathroom & the floors in the room weren’t the cleanest. I clean house - the floors had spots that hadn’t been wiped up. The shower, you could see the scum & spots on the tiles. The tub & soap dishes were nasty too. The toilet kept running all the time. Room 316
Bodde her 1 natt i februar 2024
Svar fra Josh G den 21. mars 2024
Thank you for staying with us at Comfort Inn & Suites. We appreciate the time you took to rate your stay, and we will address the room cleanliness and maintenance issues you noted. We look forward to hosting you again the next time your travels bring you to Dothan.

10/10 – Utmerket

Don

Forretningsreisende
Very comfortable bed. I got a great night’s sleep. Excellent breakfast.
Bodde her 1 natt i februar 2024
Svar fra Jessie den 11. feb. 2024
Hi Don, I am so pleased that you enjoyed your stay with us. I look forward to hosting you next time you are in town.Sincerely,Jessie

10/10 – Utmerket

Amy

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The man behind the counter was super friendly and helpful. Hotel was very clean.
Bodde her 1 natt i januar 2024
Svar fra Josh G den 21. mars 2024
Thank you for staying with us at Comfort Inn & Suites. We appreciate the time you took to rate your stay, and we look forward to hosting you again the next time your travels bring you to Dothan.

10/10 – Utmerket

anthony

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Josh G den 21. mars 2024
Thank you for staying with us at Comfort Inn & Suites. We appreciate the time you took to rate your stay, and we look forward to hosting you again the next time your travels bring you to Dothan.

8/10 – Bra

Shana

Reiste med familie og små barn, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Upon arrival is was storming outside ; there was no real parking available close by to check in but obviously cannot fault the property. The front desk associate was extremely pleasant , we arrived MUCH later than we anticipated, we were exhausted and she was just going the extra mile to make sure we were checked in quickly so we could relax . We received a text the pool was closed which was sad as it’s the main reason we booked the hotel for the indoor pool in winter . She advised us the text was wrong , and it was open . Now the room : they are under renovations … the latch on the door for safety at night ; as soon as we arrived to our room the door shut and that thing popped right off . There was an odd smell in the room ; we couldn’t determine if it was paint or urine or an odd mix . Sheets had literal foot prints on them ( luckily we bring our own ) we travel a lot and have become used to bringing our own towels , bedding and toilet paper . Our mini fridge didn’t work, but again we travel a bunch so we used our cooler. Breakfast was the normal; coffee, lemon water, some some juices. Bagels, biscuits, eggs, sausage, waffle maker ( we lined the changed the extra flavor daily , red velvet and cinnamon swirl I think) plus your regular buttermilk. Cereal the basics. The dining area was small but quiet and not crazy. Overall the staff was the best part of the hotel.
Bodde her 2 netter i januar 2024
Svar fra Josh G den 21. mars 2024
Thank you for staying with us at Comfort Inn & Suites. I'm thrilled to see that our staff took great care of you. However, we will address the issues with the room to ensure other guests do not experience similar problems. We appreciate the time you took to rate your stay, and we look forward to hosting you again the next time your travels bring you to Dothan.

10/10 – Utmerket

Janet

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clayton at the front desk did a great job checking us in. He was friendly and professional. The beds are super comfortable and it’s a nice sized room. There was construction out on the road in front of the hotel so it was a bit confusing to get in.
Bodde her 1 natt i januar 2024
Svar fra Josh G den 21. mars 2024
Thank you for staying with us at Comfort Inn & Suites. We appreciate the time you took to rate your stay, and we look forward to hosting you again the next time your travels bring you to Dothan.

10/10 – Utmerket

Jaketrius

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Josh G den 21. mars 2024
Thank you for staying with us at Comfort Inn & Suites. We appreciate the time you took to rate your stay, and we look forward to hosting you again the next time your travels bring you to Dothan.

2/10 – Forferdelig

Fred

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
The hotel had no information on my room or from Expedia. It took a half an hour to get checked in with a call to Expedia, which did not work well.
Bodde her 1 natt i januar 2024
Svar fra Jessie den 19. jan. 2024
Hi Fred,I apologize that your arrival experience wasn't stellar.Sincerely,Jessie

2/10 – Forferdelig

Kenneth

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk was unable to find my reservation and showed no interest in simply honoring the reservation I had. I didn't stay at the property and booked a room at another hotel.
Bodde her 2 netter i januar 2024
Svar fra Jessie den 19. jan. 2024
Hi Kenneth,I greatly apologize for the confusion with your reservation. I have checked myself and there is no reservation for you in our system at all. I apologize for my agent not calling Expedia for you to get this resolved. I have coached my staff as to what to do if this happens again. I do hope you will give us an opportunity to serve you in the future.Sincerely,Jessie

10/10 – Utmerket

Sharon

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra Jessie den 19. jan. 2024
Hi Sharon,I am pleased to see that you enjoyed your stay. I look forward to seeing you again next time you are in town.Sincerely,Jessie

10/10 – Utmerket

Freddie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel has been completely remodeled during my last several stays and the replacement of carpet with tile is awesome. Also, the indoor pool is now open! This hitel has recently been reflagged as comfort inns and it is my go to place in dothan
Bodde her 1 natt i januar 2024
Svar fra Jessie den 19. jan. 2024
Hi Freddie,As always thanks for the compliments. Guests like you makes our job worth it.Sincerely,Jessie

10/10 – Utmerket

Michele T.

Bodde her 1 natt i januar 2024
Svar fra Jessie den 16. jan. 2024
Hi Michelle,I am so pleased to hear that you enjoyed your stay. We look forward to seeing you again.Sincerely,Jessie

6/10 – Grei

Lisa

Bodde her 1 natt i januar 2024
Svar fra Jessie den 16. jan. 2024
Hi Lisa,It looks like you were not completely happy with your stay. Please feel free to let us know what your issues were so that we can take care of them in order to serve you better next time.Sincerely,Jessie

6/10 – Grei

Holli

Reiste med familie
Likte: Renhold og romkomfort
Just ok…
This was our first time staying here. The room was spacious and the beds were nice and comfortable. But as soon as you walked in the room reaped of mold. You could smell it bad. The floor all in front on the window was soft. Our room key wouldn’t work..we kept having to try over and over for it to work. They said the indoor pool was heated, but just the room it was in was..not the water. Overall it was ok. Everything appeared clean inside, it was just the smell of mold and the soft floor. We just stayed for one night.
Bodde her 1 natt i januar 2024
Svar fra Jessie den 9. jan. 2024
Hi Holli,Thank you for taking the time to leave us a review. I apologize for not meeting your expectations for your room. I will defiantly address the mold issue tomorrow. The room you were in had not yet been cleaned yesterday when I made my rounds. As far as the locks we have ordered a new system we are just waiting for all of it to come in. I do hope you will give us the opportunity to show you that your stay was the exception.Sincerely,Jessie

10/10 – Utmerket

Charles

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Jessie den 16. jan. 2024
Hi Charles,I am so pleased to hear that you enjoyed your stay. We look forward to seeing you again.Sincerely,Jessie

8/10 – Bra

Angel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023
Svar fra Jessie den 9. jan. 2024
Thank you for taking the time to rate us! I will share this with the rest of the staff.

10/10 – Utmerket

Steve og Covington

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was very impressed with the recently completed renovations. Very nice, kind, and helpful staff. I will most definitely stay here again if i am in the area.
Bodde her 1 natt i desember 2023
Svar fra Jessie den 9. jan. 2024
Hi Steve,Thanks for the glowing review. I will be sure to share your comments with the rest of the staff.Sincerely,Jessie

8/10 – Bra

Cynthia M.

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The only disappointment was that it seemed to be okay with staff that the key to the fridge in the breakfast room was gone so no guests could access. They did try to make up for it, but still.
Bodde her 1 natt i desember 2023
Svar fra Jessie den 9. jan. 2024
Hi Cynthia,After reading your review I found out one of the workers accidently left with the key to the refrigerator. I have talked to the team member and they have assured me it wont happen again. I do apologize for the inconvenience to you, and hope you will give us the opportunity to serve you again in the future.Sincerely,Jessie

4/10 – Dårlig

Michael

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Unfortunate stay during renovation.
My wife and I are currently staying until Thursday at the Comfort Inn and Suites in Dothan, Alabama. We selected this hotel as we were going to have our grandkids stay with us to use the indoor pool. On checkin day we were assigned room 211. We unpacked our stuff and while exploring the room we came across a large soft spot in the floor next to the air handler damaged by what appears as water. Also front door lock intermittently did not work. We spoke with Clayton at the front desk that assign the room. He assigned us a new room, 213. Upon entering the room that was next door to 211, I noticed the air handler door unlocked and opened the door. This are was filled with what appeared to be black mold and extreme amount of dust. My wife has asthma so we wend down to speak to Clayton. He said when the AC door is open the rooms are supposed to be blocked. He then assigned room 207. We then did a quick check of the room and did not see anything glaring. We asked Clayton to have the filter checked in the morning. Couple things we found was the room had no microwave like the previous room. Also the room has no drawers to hold clothing. The bathroom has moldy ares that looked to be just painted over. We then decided to visit the pool as we were told that it was heated as the sign says heated as well. Come to find out the pool water is cold as it is outside. Very nice pool are just too cold to think about using. Pool heater advertised but not not operational.
Bodde her 4 netter i desember 2023
Svar fra Jessie den 31. des. 2023
Hi Michael,I do apologize for the inconveniences of your stay and am working on fixing the issues with the rooms. As far as the pool the thermostat says it is 76 degrees which is the recommended temperature. As far as not having drawers in the rooms, that is a furniture package from Choice, I will make your concern known.Sincerely,Jessie

10/10 – Utmerket

Emma

Bodde her 6 netter i desember 2023
Svar fra Jessie den 31. des. 2023
Hi Emma,Thanks for taking the time to leave a review. Feedback like yours is important to the constant improvement of our hotel.Sincerely,Jessie

10/10 – Utmerket

Patty

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
My granddaughters surprise trip for Christmas.
We came from East Tennessee and met some of our family down in Dothan. We visited them as well as some came to visit us at our motel. Kids were able to swim. It was great. Staff was great…beds were very comfortable- front counter girls were great. We will be back.
Bodde her 3 netter i desember 2023
Svar fra Jessie den 29. des. 2023
Hi Patty, I am so pleased that you enjoyed your stay.Thanks for taking the time to leave a review.Feedback like yours is important to the constant improvement of our hotel.Sincerely,Jessie

10/10 – Utmerket

Steve og Covington

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was in great shape. Free breakfast was great. Staff was very friendly and accommodating.
Bodde her 1 natt i desember 2023
Svar fra Jessie den 29. des. 2023
Hi Steve, I am so pleased that you enjoyed your stay.Thanks for taking the time to leave a review.Feedback like yours is important to the constant improvement of our hotel.Sincerely,Jessie

10/10 – Utmerket

Sabrina

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2023
Svar fra Jessie den 29. des. 2023
Hi Sabrina,Thanks for taking the time to leave a review. Feedback like yours is important to the constant improvement of our hotel.Sincerely,Jessie

10/10 – Utmerket

Rhonda

Bodde her 2 netter i desember 2023
Svar fra Jessie den 29. des. 2023
Hi Rhonda,Thanks for taking the time to leave a review. Feedback like yours is important to the constant improvement of our hotel.Sincerely,Jessie

6/10 – Grei

ALYSSA

Reiste med partner
Everything was pretty good for the most part. Not sure what the point of a 12pm checkout is if the housekeeping staff is going to knock on the door every hour starting at 9am even with the do not disturb on the door. But other than that it was a good stay.
Bodde her 4 netter i desember 2023
Svar fra Jessie den 29. des. 2023
Hi Alyssa,I do apologize for the housekeeping staff knocking on your door so early. I appreciate you taking the time to leave a survey and let us know about your stay. Feedback like yours is important to the continuous improvement of our hotel.Sincerely,Jessie

10/10 – Utmerket

Rhonda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay!
Easily the most pleasant hotel stay I’ve had in a while. Comfy beds, quiet, friendly staff.
Bodde her 2 netter i desember 2023
Svar fra Jessie den 29. des. 2023
Hi Rhonda,Thank You for taking the time to leave a review. Feedback like yours is important to the constant improvement of our property.Sincerely,Jessie

8/10 – Bra

Cynthia

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This property is under construction. Didn't really bother us as we were there for work. But is you wanted to sleep during the day it would be a bad thing.
Bodde her 2 netter i desember 2023
Svar fra Jessie den 22. des. 2023
Hi Cynthia,Thank You for you taking the time to leave us a review. Comments like yours are important to the continual progress of our business.Sincerely,Jessie

10/10 – Utmerket

Kathleen

Bodde her 1 natt i desember 2023
Svar fra Jessie den 19. des. 2023
Hi Kathleen,Thank you for taking the time to leave us a review. Feedback like yours is important to the continual progress of our hotel. Thank You,Jessie

10/10 – Utmerket

Siniaya

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Jessie den 19. des. 2023
Hi Siniaya,Thank you for taking the time to leave us a review. Feedback like yours is important to the continual progress of our hotel. Thank You,Jessie

2/10 – Forferdelig

Brandon

Reiste med familie og små barn
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A/c in the room did not. Lost the reservation couldnt check till almost 10 pm issues all around
Bodde her 1 natt i desember 2023
Svar fra Jessie den 19. des. 2023
Hi Brandon, I have looked at your reservation and can see the mix-up with your reservation. The name we have on file in our system is Brandon Garrett, The name on Expedia is Brandon Barrett. I do apologize for the confusion. As far as the AC we are in the middle of renovations and are diligently working on replacing all of the PTAC units. I do hope you will give us an opportunity in the future to show you that this was an exception.Thanks,Jessie