Hoteller nær Dos Equis Pavilion

«I booked this property through Expedia as I have booked through Expedia for 10 years. I paid through the app like I always do. Somehow when I got to this particular property the payment that I made on Expedia was just a “hold” and I needed to pay them directly. I have not yet received a refund and had to reach out to Expedia the next week. They are working to get this resolved so my issues it not with Expedia but instead this property.»

«DO NOT BOOK WITH EXPEDIA!!!! Stayed at Element 2 nights, no hot water either night. Informed at check out and was told to contact manager. Emailed manager, told me because I booked with a "3rd party" site he could not help with rate adjustment. Contacted Expedia, they informed me that they could not reach hotel and could not help with refund unless manager approves it. Seems like everyone is pointing fingers at the other. I have booked multiple times with Expedia, this will be my last!»

«Beautiful Hotel but the hotel is located next to a night club that plays loud music until 2 in the morning. Also, loud motorcycles & cars outside the club. I would not recommend staying here due to the noise level.»

«No hot water, no wifi, dirty floors and surfaces... the AC barely worked...»

«Great spot to stay if you are staying overnight for a concert at The Bomb Factory. Location is close and walkable to other places around.»

«I had one of the worst travel experiences at Hotel Lorenzo. I prepaid for a 3-night stay because I traveled to Texas for a skincare conference, and when I arrived around 10 PM after a long trip, they refused to let me check in because I did not have a physical credit card for incidentals. My wallet had been lost, and I explained the situation multiple times. The room was already fully paid for, and I had identification and proof of payment, but they showed absolutely no compassion or willingness ...

«Room was very clean»

«Frokost var standard, personalet var hyggelige og effektive. Avtrekksviften på badet funket litt dårlig, så var ganske klamt på badet, men ellers veldig fornøyde med oppholdet vårt.»

«Fin leilighet, men når man bruker over 1 time for å få sjekket inn, blir man ikke imponert. Hotellet er ubemannet og svarte ikke på telefon. »

«Ok»

«The workers over there are horrible , only one woman was very helpful, but the rest of the crew was terrible . Especially Kenny who was sleeping on the job and came out with the dumbest excuse I ever heard . I will never go back here»

«Beautiful location and very comfortable room. I felt like I was sleeping on a cloud.»

«Store rom. OK komfort. Sentralt til downtown»

«yes»

«Old and dark room, curtain couldn’t open. The pictures on the web was much nicer than irl.»

«Room wasn't as clean door from kitchen cabinets was broken a huge nasty stain on bed and curtains»