4/10 – Dårlig
Matilde og lansing
Reiste med partner
3. jan. 2026
Likte: Renhold
Likte ikke: Fasiliteter
The front desk staff was extremely unhelpful, particularly one female employee. We arrived at 3:15 p.m., and our room was not ready. She told us to wait and said she would inform us when the room became available. After waiting 15 minutes with no update, I returned to the front desk, and only then was I told, “Oh, it’s ready now.” She never followed through on notifying us as promised.
Additionally, we were given no information whatsoever about the hotel. We were not informed about the coffee shop hours, the elevators, or any basic amenities. I had to ask where the elevator was, and only discovered the hotel has two elevators the following day.
Although the room itself was clean, we were placed on the 11th floor, where noise from the city train was disruptive. The candy bar was mediocre, overpriced, and very small. We also discovered another small bar near the elevators only by accident when returning from dinner—again, something no staff member mentioned.
What made this experience even more frustrating was witnessing another guest being checked in at the same time and receiving a full explanation of the hotel amenities, while I received none at all.
Front desk staff clearly need better training in professionalism, communication, and basic customer service. Guests should not feel ignored or treated differently. This level of service is unacceptable for a hotel of this standard.
Matilde
Bodde her 1 natt i desember 2025
