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Anmeldelser av Fort Pontchartrain Detroit, a Wyndham Hotel

3.5 out of 5
Fort Pontchartrain Detroit, a Wyndham Hotel
2 Washington Blvd, Detroit, MI

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 780 av totalt 1739 anmeldelser." "
Rangering på 8 − Bra. 392 av totalt 1739 anmeldelser." "
Rangering på 6 − Grei. 238 av totalt 1739 anmeldelser." "
Rangering på 4 − Dårlig. 161 av totalt 1739 anmeldelser." "
Rangering på 2 − Forferdelig. 168 av totalt 1739 anmeldelser." "

8,0/10

Renhold

8,4/10

Personale og service

7,4/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

D

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Front desk staff were excellent - very attentive and friendly.
Bodde her 2 netter i mai 2024

8/10 – Bra

Andrew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

6/10 – Grei

Steph

Likte ikke: Personale og service
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Tania

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
loved it here, will be booking again next time I am in Detroit!
Bodde her 1 natt i mai 2024
Svar fra JP den 25. mai 2024
Thank you again for sharing your experience, and we look forward to serving you in the future.Jackie P.AGM

10/10 – Utmerket

Calvin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location downtown and perfect pictured room. Will definitely stay again. Valet was quick also
Bodde her 1 natt i mai 2024
Svar fra JP den 24. mai 2024
We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

8/10 – Bra

Paulette

Bodde her 2 netter i mars 2024
Svar fra JP den 25. mai 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

10/10 – Utmerket

Sarah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place to stay with an even better view.
Bodde her 1 natt i mai 2024
Svar fra JP den 24. mai 2024
Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

8/10 – Bra

Harpreet

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Property is nice location only issue first room they provide us it was terrible the upon request they changed the room that is very good
Bodde her 2 netter i mai 2024
Svar fra JP den 21. mai 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

6/10 – Grei

Jessica

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mai 2024
Svar fra JP den 21. mai 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority.Jackie P.AGM

8/10 – Bra

Gerard

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Rooms need a little work. But beautiful views of Detroit city and the River.
Bodde her 1 natt i mai 2024
Svar fra JP den 21. mai 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

6/10 – Grei

Laurie og Sawyer

Reiste med partner
Likte: Personale og service
On the plus side - nice location, pretty views, very helpful and friendly staff, and our room had great windows. Negatives- the shower drained slowly. The room inexplicably had a motion-sensor light that turned it on whenever you walked by. Seriously long waits for elevators. Long line and wait at check-in.
Bodde her 1 natt i mai 2024
Svar fra JP den 21. mai 2024
I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

4/10 – Dårlig

Dorian

Reiste med partner, Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service
Suites do not sleep more than 2, elevators extremely slow. Kicking everyone out hotel rooms at the same time to back up elevators lacks hospitality. Why not stager checks out if you know you have faulty elevators and guest staying on all floors. Front desk staff staring at the guest as they leave with less than friendly faces screams hospitality and come back. Valet staff definitely nicer than the hotel staff. And the lady sanitizing the room keys couldn’t even muster a thank you for staying with us. And why are you sanitizing the keys on the front counter as guest check out? This couldn’t be done in back or out of the sight of the paying customer?
Bodde her 2 netter i mai 2024
Svar fra JP den 21. mai 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

2/10 – Forferdelig

Octobriann

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Room wasn't ready And for the prices the room could have been more updated
Bodde her 1 natt i mai 2024
Svar fra JP den 21. mai 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience we may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened. Jackie P.AGM

6/10 – Grei

Nathaniel

Reiste med familie
Likte ikke: Renhold og personale og service
Good location. Less than average clean and and least half of the staff we interacted with were either terse or simply annoyed and basic inquiries. I was hung up on multiple times when calling the front desk.
Bodde her 1 natt i mai 2024
Svar fra JP den 21. mai 2024
We are truly sorry for the inconvenience and hope to offer you better services in the future. We strive incredibly hard here to make every guest experience enjoyable and we’ve not been able to meet your expectations this time.Jackie P.AGM

10/10 – Utmerket

Linda

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Just amazing
Bodde her 1 natt i mai 2024
Svar fra JP den 21. mai 2024
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM

10/10 – Utmerket

ALAN

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I liked that my room had windows in multiple directions, and proximity to Huntington Place.
Bodde her 1 natt i mai 2024
Svar fra JP den 16. mai 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

6/10 – Grei

Bilal

Forretningsreisende
very old property and needs renovations. Parking fees $40 per night
Bodde her 1 natt i mai 2024
Svar fra JP den 15. mai 2024
We are truly sorry for the inconvenience and hope to offer you better services in the future. We strive incredibly hard here to make every guest experience enjoyable and we’ve not been able to meet your expectations this time.Jackie P.AGM

8/10 – Bra

Cindy

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was very polite and helpful, not sure the restaurant is included in this but morning breakfast staff little rude
Bodde her 1 natt i mai 2024
Svar fra JP den 15. mai 2024
I sincerely apologize for the inconvenience we may have caused you. I will pass this on to our F&B team. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Utmerket

Robert

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel in a great location for a trip to downtown Detroit for business or fun and good value to boot. Staff at front desk and throughout the hotel are very friendly and helpful and really make you feel welcome.
Bodde her 2 netter i mai 2024
Svar fra JP den 14. mai 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

6/10 – Grei

DeShanna

Reiste med familie
Likte: Personale og service
This was my first time staying at this hotel. For the most part it wasn't bad. Our room wasn't cleaned well. I know this because there were safety pins on the bathroom floor. If the floor was Swept this wouldn't have been missed. The carpet wasn't vacuumed as well. The staff at the front desk and restaurant were very friendly and welcoming.
Bodde her 1 natt i mai 2024
Svar fra JP den 14. mai 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened. I want you to know that we appreciate your feedback. Jackie P.AGM

2/10 – Forferdelig

Kayla

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We showed up at 4:45 to check in and was told it would be another 20 min until our room was ready, we waited over 30 before going to dinner and returning later to check in. Upon getting to our room stuff was falling off the wall and the curtains were broke, there was also a dirty towel left behind by the window. They gave us some free appetizer coupons that we used but it took over 20 min for those to come out too! For 2 fried items. Theres no microwave in the room but there are small fridges. For the price we paid i wouldnt stay here again
Bodde her 1 natt i mai 2024
Svar fra JP den 14. mai 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 – Utmerket

Christina

Bodde her 1 natt i mai 2024
Svar fra JP den 14. mai 2024
We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

8/10 – Bra

Kirk

Reiste med familie
Great location downtown right on the river.
Bodde her 2 netter i mai 2024
Svar fra JP den 14. mai 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 – Utmerket

Darryl

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Remote rooms
Bodde her 2 netter i mai 2024
Svar fra JP den 14. mai 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 – Utmerket

Tonya Marie

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Amazing
Bodde her 1 natt i mars 2024
Svar fra JP den 14. mai 2024
Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

10/10 – Utmerket

Christine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice! Bed was comfortable view was fantastic.
Bodde her 2 netter i mai 2024
Svar fra JP den 14. mai 2024
Thank you for staying with us and for your kind review and recommendation.Jackie P.AGM

10/10 – Utmerket

joyce

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I love the room the staff, the personality compassion, friendliness, 100
Bodde her 1 natt i mai 2024
Svar fra JP den 14. mai 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Utmerket

Ruth

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Well one thing I really liked was the man who checked us into the hotel. He was kind, funny and considerate ... so considerate that when I forgot my phone and wallet and then went to lunch, he ran after us to bring it to me. Then our room high up on the 17th floor had a magnificent view of the riverfront and Canada! Yes I could see Canada from our window.
Bodde her 1 natt i mai 2024
Svar fra JP den 15. mai 2024
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM

10/10 – Utmerket

Cristy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra JP den 10. mai 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 – Utmerket

David

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location for Downtown Detroit attractions. Riverwalk is a block away and Financial District stop of the free People Mover tram is just down the street. Great breakfast buffet and gym facilities. Staff helpful and friendly.
Bodde her 3 netter i april 2024
Svar fra JP den 9. mai 2024
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie PAGM

10/10 – Utmerket

Brenden

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Historic and beautiful rooms. !!!!!
Bodde her 1 natt i mai 2024
Svar fra JP den 8. mai 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Utmerket

Bobbie og Detroit

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
N
Bodde her 1 natt i mai 2024
Svar fra JP den 8. mai 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us.Jackie P.AGM

4/10 – Dårlig

marcus og auburn hills

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property was very dirty, not up to par with many hotels visited around the area.
Bodde her 1 natt i mai 2024
Svar fra JP den 14. mai 2024
I want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

6/10 – Grei

Coreen

Reiste med en gruppe
Likte: Renhold og personale og service
Rooms are run down.
Bodde her 1 natt i mai 2024
Svar fra JP den 6. mai 2024
Customer satisfaction is our top priority. We value our customers. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

4/10 – Dårlig

Ashley

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The staff was great. Lobby and bar area were great. Rooms are terrible. I had a “suite.” It was beyond tiny. Smaller than most regular rooms. The bedroom doors were windows and the extremely tiny bathroom was in the bedroom. So the kids would have to come in there to use it. Window frame was falling off, shower leaked, the futon couch was full of stains, and it was overall not clean. Way overpriced for what it was.
Bodde her 2 netter i mai 2024
Svar fra JP den 6. mai 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

8/10 – Bra

Robert

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
A little dated, nice for downtown right across from the Huntington Place
Bodde her 2 netter i april 2024
Svar fra JP den 6. mai 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Utmerket

Andrea

Bodde her 1 natt i april 2024
Svar fra JP den 25. mai 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

10/10 – Utmerket

Maiko

Bodde her 2 netter i mai 2024
Svar fra JP den 25. mai 2024
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM

10/10 – Utmerket

JP

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
great
Bodde her 1 natt i april 2024
Svar fra JP den 4. mai 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 – Utmerket

Brayan

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bathrooms could be better. But overall perfect location.
Bodde her 1 natt i april 2024
Svar fra JP den 2. mai 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 – Utmerket

John

Bodde her 2 netter i april 2024
Svar fra JP den 21. mai 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

4/10 – Dårlig

Abbas

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
I left a day before
Bodde her 2 netter i april 2024
Svar fra JP den 30. apr. 2024
We value our customers' I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

10/10 – Utmerket

Ian

Had a great time for our girls trip!
Bodde her 1 natt i april 2024
Svar fra JP den 30. apr. 2024
. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank you.Jackie P.AGM

6/10 – Grei

Paul

Bodde her 1 natt i april 2024
Svar fra JP den 21. mai 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority.Jackie P.AGM

10/10 – Utmerket

Michelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra JP den 30. apr. 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Utmerket

Jonathan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra JP den 30. apr. 2024
Thank you again for sharing your experience, and we look forward to serving you in the future.Jackie P.AGM

2/10 – Forferdelig

NaTia

Reiste med familie og små barn
Room did not look like photos. Will never go back.
Bodde her 1 natt i april 2024
Svar fra JP den 26. apr. 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 – Utmerket

Hannah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra JP den 27. apr. 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 – Utmerket

Eric

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk staff was exceptional. EKB
Bodde her 2 netter i april 2024
Svar fra JP den 26. apr. 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us

2/10 – Forferdelig

nahed

Bodde her 1 natt i april 2024
Svar fra JP den 4. mai 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our servicesJackie P.AGM