Rating Details:
The property manager was more than helpful.
The vacation rental was very dirty.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have stayed at the Islander many times before and it feels like home because it’s always been beautifully decorated and clean.Due to availability this trip we stayed in 3 different units, but the first time staying in a gold unit and in the west view.Check out 10AM, check in 3pm, the front desk called and said to stay put in our second unit and they would move up the cleaning so we could move directly into unit 315. they didn't give us an ETA.We waited until 11:30 and checked out because we were meeting someone for lunch, they said they would call us when it was ready. 4:30pm-no call, we went back to Islander with several guests trying to check in. They were having trouble making guest keys. They opened unit 315 up, but we had no keys and they have to let us in again if we left. We received keys around 6:30pm and the lobby was still crowded and had to wait in line again.The whole unit smelled so strong of Febreze you could almost taste it, we’ve been back home 2 days and I can still smell it in my CPAP machine when I put it on.The white round coffee table was filthy like people had been putting dirty feet on it (I have video), I went down to the lobby again and requested some cleaning supplies. She offered to come and clean it, but I wanted to clean all the surfaces kitchen/bathrooms/dining table, so I did it myself. The fabric couches/chairs/curtains/rug had stains on them and looked gross.The showers were 4” white tile around a tub and the grout was dirty in bathrooms.There was sand/dust on the foot board of the bed. Louvered doors to the AC/water heater were very dusty.The west view not nearly as nice as the east view and the balcony gets full sun from the afternoon on, so it’s too hot with very little breeze to sit out there. I was disappointed in the difference between a platinum and gold unit.