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Anmeldelser av Hampton Inn & Suites Des Moines Downtown

2.5 out of 5
Hampton Inn & Suites Des Moines Downtown
120 Sw Water St, Des Moines, IA

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 589 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 266 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 81 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 37 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 27 av totalt 1000 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

8,6/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Christina

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay.
Bodde her 1 natt i mai 2024
Svar fra Hampton Inn & Suites den 28. mai 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 – Utmerket

Kayla og Tipton

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our travel plans were ruined and this hotel is the only one I will stay at in Des Moines but the suite with balcony that I always have was full for the weekend. The front desk employee made some changes and was able to give us a river view room. She went above and beyond when we had a very rough day at the airport. The location is PERFECT for the farmers market on Saturday morning, I cant wait for my next visit!
Bodde her 2 netter i mai 2024
Svar fra Hampton Inn & Suites den 28. mai 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

6/10 – Grei

Christina

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I always stay at this property when I am in Des Moines. I was disappointed as the key card system was down (not the hotel's fault), but this meat I was taken and let into my room and could not leave as I never had a key. I was travelling with a student and it made them feel awkward that were "stuck" in their room unless they left and left their door wide open.
Bodde her 1 natt i mai 2024
Svar fra Eliana den 24. mai 2024
We hope this message finds you well. First and foremost, we would like to express our sincere apologies for the inconveniences you experienced during your recent stay with us. Our primary goal is to provide exceptional service and a comfortable experience for all our guests, and we are truly sorry that we fell short of your expectations.Your feedback is invaluable to us, as it allows us to identify areas for improvement and take immediate actions to rectify any shortcomings. Rest assured; we are already working diligently to address the issues you encountered to ensure that no guest faces similar inconveniences in the future.Once again, please accept our sincerest apologies for the inconveniences you encountered during your stay. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to make it right on your next visit. We truly value your patronage and remain committed to ensuring that your future experiences with us are nothing short of exceptional.

10/10 – Utmerket

Mary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect location! Checking in was so easy and pleasant. Our beautiful room and view overlooking courtyard and the river was wonderful. Later, we asked another desk clerk about ordering pizza. He, too, couldnt have been nicer or more professional. We highly recommend this hotel!!
Bodde her 1 natt i mai 2024
Svar fra Hampton Inn & Suites den 13. mai 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 – Utmerket

Brian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was a very pleasant overnight stay
Bodde her 1 natt i mai 2024
Svar fra Eliana Lorenzi den 9. mai 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 – Utmerket

Susan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Eliana Lorenzi den 19. apr. 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

2/10 – Forferdelig

kayla

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Breakfast was absolutely terrible! Our rom which the employee told us was the best room in the hotel was on the 6th floor, the patio door wouldn’t lock so we were left with no sleep due to our children in the room and making sure they didn’t wonder out there. We called the front desk to get the lock fixed and nobody ever showed up. The dust cobwebs around the room were everywhere and the bed and pillows were so flat and uncomfortable. I reached out to see what Dan be done and of course still no response! Other’s rooms were so humid water was literally dripping down the walls. We didn’t dare go in the pool the water was so cloudy it undoubtedly needed treated. There wasn’t a single smell of chlorine anywhere near that pool like one would expect for a public pool.
Bodde her 1 natt i april 2024
Svar fra Eliana Lorenzi den 19. apr. 2024
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all. Responses like yours truly help is to better our team and our hotel. Please note we have emailed Jeff an updated folio a few days ago.

8/10 – Bra

Megan R og Ankeny

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved the area. A simple walk to area bars and restaurants.
Bodde her 1 natt i april 2024
Svar fra Eliana Lorenzi den 15. apr. 2024
Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines

10/10 – Utmerket

Kylie

Reiste med partner, Reiste med en gruppe
Very clean and nice hotel! Staff all friendly and great breakfast! This wasn’t our first stay at this hotel and won’t be our last!
Bodde her 1 natt i april 2024
Svar fra Eliana Lorenzi den 12. apr. 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 – Utmerket

Emily

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean rooms, kids enjoyed continental breakfast, quiet
Bodde her 1 natt i april 2024
Svar fra Eliana Lorenzi den 5. apr. 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 – Utmerket

Sarah

Bodde her 1 natt i april 2024
Svar fra Eliana Lorenzi den 29. apr. 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 – Utmerket

Linda

Bodde her 1 natt i mars 2024
Svar fra Eliana Lorenzi den 15. apr. 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 – Utmerket

Brian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
River view was very nice, could see the capital building and other parts of downtown.
Bodde her 1 natt i mars 2024
Svar fra Eliana Lorenzi den 25. mars 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

8/10 – Bra

Kevin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy check in
Bodde her 1 natt i mars 2024
Svar fra Eliana Lorenzi den 22. mars 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines

2/10 – Forferdelig

Jeffrey

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Eliana Lorenzi den 22. mars 2024
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all. Responses like yours truly help is to better our team and our hotel.

10/10 – Utmerket

SHANE

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location!
Bodde her 1 natt i mars 2024
Svar fra Eliana Lorenzi den 19. mars 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 – Utmerket

Meghan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Na
Bodde her 2 netter i mars 2024
Svar fra Eliana Lorenzi den 18. mars 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

8/10 – Bra

Miranda

Reiste med familie
Likte: Personale og service
.
Bodde her 2 netter i mars 2024
Svar fra Eliana Lorenzi den 18. mars 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines

10/10 – Utmerket

Mary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely stay. As expected.
Bodde her 1 natt i desember 2023
Svar fra Eliana Lorenzi den 4. mars 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

6/10 – Grei

Darnell

Likte: Renhold og personale og service
I would stay again.
The stay was nice. We had to pay to park in the garage that’s attached to the hotel. The rate wasn’t too bad. My wife and I are disabled the room we pick was ADA room. The room was very clean and nice. The bathroom is not ADA compliant. The toilet is too low and very hard to get up from. The shower chair is attached to the wall. It didn’t look safe. The hot tub in the swimming pool area was a disaster. Missing tiles, dirty and too much chlorine. Burned my eyes. The breakfast was the real treat. I loved my experience with the breakfast. I just wish they stayed open longer. We barely was able to get our food as the staff was closing. We wasn’t upset it. The staff was very nice. The overnight staff guy was really friendly and helpful.
Bodde her 1 natt i februar 2024
Svar fra Hampton Inn & Suites den 28. feb. 2024
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize about the pool and spa. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all. Responses like yours truly help is to better our team and our hotel We look forward to seeing you during your next visit to Des Moines!

6/10 – Grei

Robert

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Expensive and somewhat disappointing
Rooms were clean. Breakfast was average. Hotel staff was friendly. But I feel like the price was way out of line. Plus 15 dollars a day to use their parking ramp. Kidsvpeed in the pool so the only amenities we came for weren’t available to us as they closed the pool. Two night stay with parking was almost 600 dollars to not get to relax in the hot tub. Not worth that price point
Bodde her 2 netter i februar 2024
Svar fra Eliana Lorenzi den 19. feb. 2024
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize about the pool and hot tub; it was wrestling weekend in town, and we had to clean the pool. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all. Responses like yours truly help is to better our team and our hotel We look forward to seeing you during your next visit to Des Moines!

10/10 – Utmerket

Christian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My wife said it was the nicest hotel we've had in 26 years after just 5 minutes.
Bodde her 1 natt i februar 2024
Svar fra Eliana Lorenzi den 15. feb. 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

8/10 – Bra

Stacia

Likte: Renhold
Bodde her 1 natt i februar 2024
Svar fra Eliana Lorenzi den 10. feb. 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 – Utmerket

Doug

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Eliana Lorenzi den 2. feb. 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 – Utmerket

paul

Bodde her 1 natt i januar 2024
Svar fra Eliana Lorenzi den 30. jan. 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 – Utmerket

David

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was all good.
Bodde her 1 natt i januar 2024
Svar fra Eliana Lorenzi den 29. jan. 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you during your next visit to Des Moines!

6/10 – Grei

Esther

Bodde her 1 natt i desember 2023
Svar fra Eliana Lorenzi den 29. jan. 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

6/10 – Grei

Byron

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
There was a weird lingering smell in the hallways which seemed to follow into the actual hotel room. Makes me question the cleanliness of the entire room. On the plus side, the hotel was quiet and the staff was great. This location is also within walking distance to tons of restaurants and bars.
Bodde her 2 netter i desember 2023
Svar fra Eliana Lorenzi den 5. jan. 2024
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize about the smell. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel We look forward to seeing you during your next visit to Des Moines!

8/10 – Bra

Sherry

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel was near the event. However, there was no shuttle service. Additionally, the pool and hot tub were closed for repair.
Bodde her 1 natt i desember 2023
Svar fra Eliana Lorenzi den 19. des. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your scores show that we have some work to do to achieve this goal. We are very proud of our hotel and staff and what we have to offer and will continue to work on this goal. We look forward to seeing you during your next visit to Des Moines!

6/10 – Grei

Adam

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Pools down
If your pool is down. Please reach out prior to the stay. My kids were heartbroken
Bodde her 1 natt i desember 2023
Svar fra Eliana Lorenzi den 19. des. 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations when it came to the pool being down. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel.On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider the Hampton Inn & Suites Downtown Des Moines on your next visit to town so we can deliver the guests experience you deserve.

10/10 – Utmerket

Kurt

Bodde her 1 natt i desember 2023
Svar fra Eliana Lorenzi den 10. des. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 – Bra

Rich

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023
Svar fra Eliana Lorenzi den 9. des. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we have some work to do to achieve this goal. We are very proud of our hotel and staff and what we have to offer and will continue to work on this goal. We look forward to seeing you during your next visit to Des Moines!

10/10 – Utmerket

Paul

Bodde her 1 natt i desember 2023
Svar fra Eliana Lorenzi den 9. des. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 – Utmerket

Lisa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice river front property. walking distance to Principal park and court Ave. friendly helpful staff
Bodde her 1 natt i desember 2023
Svar fra Eliana Lorenzi den 7. des. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Booked for the pool/hot tub and could not use
We were attending an event downtown Des Moines and even though we live about 40 minutes away, we decided it might be fun to have a night at a hotel, so we could go swimming and use the hot tub. After we checked in, we were told the pool and hot tub were not functioning. The whole point of us paying for a hotel, was to use the pool. They stated we could walk about a block away to use the pool of another hotel. It was about 35 degrees outside. The idea of walking in my flip flops and a swimsuit to use the pool of a different hotel, in the cold and all the way back with a wet swimsuit, did not sound appealing. Then we thought, ok…we will watch some TV to kill time before the event and then the TV was not working and we had to contact maintenance. They were on top of getting that taken care of, but annoying none the less. This is not the first time we have stayed at a Hampton, only to have no access to the pool and hot tub. I feel if hotels know that the pool and hot tub are not available for use, they need to contact the hotel guests, ahead of check-in, to let them know and give guests the option of canceling the reservation, finding a new hotel or have the hotel offer a discount for lack of advertised amenities. Because I booked my stay through Hotels versus the hotel directly, the hotel did not provide any resolution and were dismissive of our concerns, with an “oh well, too bad for you” attitude and a statement of “we will tell our manager.” I have not heard from the manger.
Bodde her 1 natt i desember 2023
Svar fra Eliana Lorenzi den 7. des. 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations when it came to the pool and hot tub, I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel. We hope to see you again whenever your travels bring you back to Des Moines.

10/10 – Utmerket

Kevin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Stay
Great location for our trip. Front desk was helpful and friendly. Room was just as pictured. Breakfast was an added bonus.
Bodde her 1 natt i desember 2023
Svar fra Eliana Lorenzi den 7. des. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 – Bra

Bob

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og personale og service
Staff was very helpful and friendly. Room was clean. Tv only had 2 channels that worked and the reason we picked your hotel was to allow our grandsons to swim. Pool was out of order. Told to walk (outside in 25 temp) to neighboring hotel to use their pool. We did. Their pool was freezing. Water temp was below 60. Then had to walk back to our hotel in wet suits. 😒
Bodde her 2 netter i november 2023
Svar fra Eliana Lorenzi den 28. nov. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal, but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 – Utmerket

Ryan

Bodde her 1 natt i november 2023
Svar fra Eliana Lorenzi den 19. des. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you during your next visit to Des Moines!

10/10 – Utmerket

Fran

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to downtown.
Bodde her 1 natt i november 2023
Svar fra Eliana Lorenzi den 20. nov. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 – Utmerket

Joshua

Bodde her 2 netter i november 2023
Svar fra Eliana Lorenzi den 7. des. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out 5. scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold og personale og service
Not great
When we arrived the key makers were down. The workers were real nice and you could hear they were on speaker phone trying to get some help. We checked in and the maid let us in. We were in our room for a bit and someone tried to get in. It was a maid, but it was still a little alarming. We were able to get keys before we left for dinner and concert. When we got back though, the keys would not let us and others back into the hotel. We were able to get in. We tried to use a Hilton gift card to buy some drinks at their concession. They said they do not take the gift card even though they are owned by Hilton. In the morning, the shower was in rough shape and had not been cleaned out. I assume that may have been why maid was trying to get back in previous day maybe. Hotel has potential to be nice, but we had a great trip but will definitely stay somewhere else next time we have an event at Wells Fargo.
Bodde her 1 natt i november 2023
Svar fra Hampton Inn & Suites den 6. nov. 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy!I sincerely apologize that we did not meet your expectations. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Hampton Inn & Suites den 6. nov. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 10 stars shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

8/10 – Bra

Alexandria

Bodde her 1 natt i november 2023
Svar fra Eliana Lorenzi den 28. nov. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal, but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 – Utmerket

Donna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Hampton Inn & Suites den 6. nov. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 stars shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

8/10 – Bra

Dominic

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel in great location. Only downside was some difficulty of access due to road work
Bodde her 5 netter i oktober 2023
Svar fra Eliana Lorenzi den 26. okt. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 – Bra

Rose og Ely

Reiste med partner, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
A great place to sleep, quiet and comfortable. Convenient to our activities downtown, and easy to check in. Breakfast was early and good. Our only complaint would be a minor one, the front desk staff did her job, but had no people skills. It was awkward, but everything else was fantastic, so not a huge deal.
Bodde her 1 natt i oktober 2023
Svar fra Eliana Lorenzi den 16. okt. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal, but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

8/10 – Bra

Denise

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Eliana Lorenzi den 14. okt. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 – Bra

Joshua

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hot tub time machine
Everything was great except the hot tub wasn’t working so they gave us access to the hotel next to them to use their hot tub, but that also wasn’t working.
Bodde her 1 natt i oktober 2023
Svar fra Eliana Lorenzi den 12. okt. 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each and every guest enjoys their stay and leave happy! I sincerely apologies that we did not meet your expectations when it came to the hot tub. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel. We look forward to seeing you during your next visit to Des Moines!

10/10 – Utmerket

Patricia

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was very nice and clean. Quiet. Convenient parking. Good breakfast.
Bodde her 1 natt i oktober 2023
Svar fra Eliana Lorenzi den 12. okt. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 – Utmerket

Julie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic!
Bodde her 1 natt i oktober 2023
Svar fra Eliana Lorenzi den 4. okt. 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy. Your 5 out of 5 shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!