Resepsjon

Anmeldelser av OYO Hotel Castle Rock CO Downtown

2 out of 5
OYO Hotel Castle Rock CO Downtown
1020 Park St, Castle Rock, CO

Anmeldelser

6,2
Rangering på 10 − Utmerket. 185 av totalt 968 anmeldelser." "
Rangering på 8 − Bra. 239 av totalt 968 anmeldelser." "
Rangering på 6 − Grei. 207 av totalt 968 anmeldelser." "
Rangering på 4 − Dårlig. 161 av totalt 968 anmeldelser." "
Rangering på 2 − Forferdelig. 176 av totalt 968 anmeldelser." "

6,6/10

Renhold

7,2/10

Personale og service

6,2/10

Fasiliteter

6,2/10

Overnattingsstedets bygg og tilstand

6,6/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

William

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Jeffery

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Van

Likte: Personale og service
Good
Bodde her 1 natt i mai 2024

8/10 – Bra

Tony

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay, clean cheap and safe
Bodde her 1 natt i april 2024

10/10 – Utmerket

Ryan og Greeley

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
The best part was waffle house was just across the street.
Bodde her 1 natt i april 2024
Svar fra Barbara den 3. mai 2024
Pleased to hear your kind words of gratitude, Ryan! We are going to do our best to never fail to impress you every time. Regards, Barbara

8/10 – Bra

Judith

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Thomas

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Dewi den 3. mai 2024
That is great to hear, Thomas! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

10/10 – Utmerket

Nguyen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Lisa den 2. mai 2024
Hi, Nguyen! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

2/10 – Forferdelig

Mark

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 1 natt i februar 2024
Svar fra Lisa den 2. mai 2024
Hi, Mark! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

8/10 – Bra

RAVIKISHORE

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023

8/10 – Bra

Tatiana

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023

8/10 – Bra

Jeancarlo

Likte: Renhold
It was good
Bodde her 2 netter i oktober 2023

8/10 – Bra

Jodie

Bodde her 1 natt i oktober 2023

6/10 – Grei

Patricia

Reiste med partner
Likte: Renhold og personale og service
Didn’t realize this “new” hotel chain is actually buying/utilizing old old hotels. Had booked King bed room, none available at check-in. Front desk staff very nice and apologetic. Multi-level hotel but NO elevators- stairway carpet old, uneven with narrow tread width. Hallways narrow, lobby and rooms small. Bed, however, new and very comfortable. Located next door to a bar- noisy fights next door, noisy and fighting in hallways of hotel, dogs barking in hotel until midnight.
Bodde her 2 netter i oktober 2023

4/10 – Dårlig

Valarie

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
We selected this hotel by searching reviews. The hotel did not live up to those reviews. Unusual layout of stairs. Double electrical plugin to the left of the bed was completely worn out. Recommend they have an electrician repair/replace today before renting out again. AC was dirty. Phone face was dirty. No bench to place luggage.Upholstered chair was worn, had holes and was filthy. No rack for towel by sink. No nightstand or light by right side of bed We requested a discount but were told we need to request this to Expedia
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Tiffany

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overall very comfortable
This hotel far exceeded my expectations based on price and other reviews. I have paid a lot more for a lot worse. My only negative comment would be the water pressure in the sink. The shower was fantastic and the sink was more of a trickle. The room was very clean and the staff was friendly and greeted us everytime we came or left. The beds were firm with a pillow top and very comfortable. More often than not when I stay in a hotel, there is a sheet and thin blanket and I have to use my own blankets; that was not the case here. The blankets were warm and fluffy. The hotel is not brand new, but has been nicely remodeled and painted. Because I was there for school/work, I didn't spend a lot of my time in the hotel, but it was more than comfortable the time I was there. The location was great and I stayed on one road from the hotel to my classes. Everyone local delivered when we needed food late. It was easy to get in and out of and easy to get everywhere we wanted to go. Overall, I was very pleased with our stay there.
Bodde her 4 netter i september 2023
Svar fra Eva den 13. okt. 2023
Hi, Tiffany! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

8/10 – Bra

Bradley

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A good value for the money. Staff as great
Bodde her 3 netter i september 2023
Svar fra Eva den 13. okt. 2023
Hi, Bradley! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Eva

2/10 – Forferdelig

Rami

Likte ikke: Personale og service
Bodde her 1 natt i september 2023
Svar fra Eva den 13. okt. 2023
Hi, Rami! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

6/10 – Grei

Jeromy

Forretningsreisende
Likte: Renhold
Likte ikke: Personale og service
TV didn't work, called a "complainer" by the staff when asked for repair, then when "fixed" - three channels worked and wouldn't turn off. Clean, quiet, just poor TV and service.
Svar fra Ammy den 3. mai 2024
Apologies for the problems you had faced, Jeromy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 – Utmerket

Jorge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Big clean room
After a day of exploring Colorado, a nice clean room is what one is wanting to relax. The check in process was fast with no problems. Got to the hotel room, and bam, a huge clean room. The beds were comfortable and relaxing. I highly recommend
Bodde her 1 natt i september 2023
Svar fra Barbara den 11. sep. 2023
Thank you for your appreciation, Jorge! We hope to give you consistent service every time. Regards, Barbara

10/10 – Utmerket

melissa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Eva den 11. sep. 2023
Thank you for your appreciation, Melissa! We hope to give you consistent service every time. Regards, Eva

10/10 – Utmerket

Susanna

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Dewi den 11. sep. 2023
Hey, Susanna! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Dewi

2/10 – Forferdelig

stephen

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Smelled garbage inside opened back door at hallway steps. Woman check-in clerk with black hair and bad teeth had zero personality, acted like I was an inconvenience. 4 men walking around hotel parking lot could've maybe been "dumpster diving" the garbage I smelled ? Add the dumpy restaurant/bar next door, it all seemed too risky to overnight park the used car I bought at a local dealer that day. (7/20/2023). I stepped into the room, which appeared clean enough. But with the other factors, came back an hour later and got my suitcase after booking elsewhere for the night. Heard back from OYO, contacted their customer service as advised, nothing happened. Never again with OYO, and probably done with Expedia as well.
Bodde her 1 natt i juli 2023

8/10 – Bra

Glenn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Both desk clerks with whom I had the privilege of speaking were extremely nice. Refreshing after a long day!
Bodde her 1 natt i august 2023
Svar fra Eva den 11. sep. 2023
Thanks for rating us, Glenn! Your review made our day. We hope to delight you with our services. Regards, Eva

8/10 – Bra

Robert

Bodde her 1 natt i august 2023
Svar fra Joey den 11. sep. 2023
Hi, Robert! Thank you so much for spending your valuable time to share your views with us. We will surely work on your feedback to keep up with your expectations. Regards, Joey

8/10 – Bra

Dominic

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great service
The lady working the front desk was very friendly, and helpful we were arriving at 2:00 AM and she did offer to extend our check out till 12 noon.
Bodde her 1 natt i august 2023

6/10 – Grei

Jacqueline

This is a great room for the price. Nothing special but it’s clean and the front desk staff are helpful.
Bodde her 4 netter i juli 2023
Svar fra Eva den 11. sep. 2023
Hi, Jacqueline! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Eva

10/10 – Utmerket

Marrilynn

Bodde her 3 netter i juli 2023
Svar fra Dewi den 11. sep. 2023
Thank you for sharing your seamless experience, Marrilynn! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Dewi

8/10 – Bra

Leslee

Forretningsreisende, Reiste med en gruppe
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The staff was great, friendly and helpful. The room was clean and comfortable, however I had no hot water in the shower and it was very chilly early in the morning! Beyond that I really have no complaints. It's a budget motel. If you're mad that it's not fancier at the price you're paying, than you don't get out enough.
Bodde her 3 netter i juli 2023
Svar fra Noah den 29. juli 2023
Thank you for your appreciation, Leslee! We hope to give you a consistent service every time. Regards, Noah

10/10 – Utmerket

Shanna

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best place in town to stay!!
Best place in town to stay!!
Bodde her 2 netter i juli 2023
Svar fra Eva den 25. juli 2023
Loved to hear this, Shanna! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Eva

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Quiet, clean, and comfortable!
Quiet location, clean rooms, and comfortable beds! And wonderful staff!!
Bodde her 1 natt i juli 2023
Svar fra Eva den 25. juli 2023
Thank you for the wonderful comment, Guest! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Highly recommend!!
Great staff! Convenient location! Overall great place to stay for one night or several!
Bodde her 1 natt i juni 2023
Svar fra Eva den 25. juli 2023
Thank you for the wonderful comment, Guest! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

10/10 – Utmerket

Shanna

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful stay!
This was a work stay and the staff are so accommodating! I’m here once a week and won’t stay anywhere else! Quiet, clean, comfortable rooms!
Bodde her 1 natt i juni 2023
Svar fra Eva den 25. juli 2023
Hi, Shanna! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Eva

10/10 – Utmerket

Shanna

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfy beds, friendliest staff!!!!
I travel here a lot for work and won’t stay anywhere else! The beds are so comfy and the hotel staff are the friendliest!!!
Bodde her 1 natt i juni 2023
Svar fra Eva den 25. juli 2023
Delighted to hear your words of praise, Shanna! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Eva

2/10 – Forferdelig

Kodi

Reiste med kjæledyr
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Rooms were dirty, TV was broken and didnt turn on, Continental Breakfast was non-existant. Staff were not helpful, when told about the condition of the room all that was said was "we have no more rooms, and have no cleaning staff on shift right now so sorry."
Bodde her 1 natt i juli 2023
Svar fra Eva den 25. juli 2023
Hi, Kodi! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

4/10 – Dårlig

Robert

Likte: Renhold og personale og service
Bodde her 1 natt i juli 2023
Svar fra Eva den 25. juli 2023
We are extremely sorry to know this, Robert! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

4/10 – Dårlig

Norma

Reiste med familie og små barn, Reiste med familie, Reiste med kjæledyr
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
This hotel is one of the worse I have stayed at across the US. The sinks didn't drain, only one outlet worked. The entire hotel smelled of smoke and someone puked in the hallway and it didn't get cleaned up the three days I stayed. The police showed up one night because people were in the parking lot fighting. There were always shady people hanging out in the parking lot. People were knocking on doors in the middle of the night. Definitely n9t worth the money they charge you.
Bodde her 3 netter i juli 2023
Svar fra Eva den 25. juli 2023
Hi, Norma! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

10/10 – Utmerket

Chanci

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
No complaints & very good price
Bodde her 2 netter i juli 2023
Svar fra Eva den 20. juli 2023
Pleased to hear your kind words of appreciation, Chanci! We will try our best to never fail in amazing you every time. Regards, Eva

6/10 – Grei

Kachine

Bodde her 1 natt i juli 2023
Svar fra Eva den 25. juli 2023
Hi, Kachine! Thank you for your rating and your valuable input. We have explained this to our related team in order to ensure a relaxed and enjoyable stay in the future. Regards, Eva

8/10 – Bra

Wyatt

Bodde her 1 natt i juli 2023
Svar fra Eva den 11. sep. 2023
Thanks for your kind and lovely words, Wyatt! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Eva

4/10 – Dårlig

Kylee

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Not good, doubtful I would stay again
The was a large booger on the wall right near the television. Looks like someone picked their nose and threw it in the wall. Overall the room was otherwise ok. There was old, repaired obvious damage to the room that was not repaired well as the old damage / repairs were evident. Has issues with the television. The lady at the front desk, 2 nights in a row said she would have the maintenance guy come to the room. Stayed 5 nights and no one ever came to check on the television. Comfort was good. The surrounding rooms were quiet and no issues with noise. Bathtub faucet was also tricky, the water did not adjust well and it was either boiling hot or cold.
Bodde her 5 netter i juli 2023
Svar fra Eva den 20. juli 2023
Hi, Kylee! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

10/10 – Utmerket

Mashallah

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Definitely a nice stay. I will definitely use this hotel again
Bodde her 1 natt i juli 2023
Svar fra Eva den 20. juli 2023
Pleased to hear your kind words of appreciation, Mashallah! We will try our best to never fail in amazing you every time. Regards, Eva

2/10 – Forferdelig

Catherine

Bodde her 1 natt i juli 2023
Svar fra Ava den 12. sep. 2023
Sincere Apologies, Catherine! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

6/10 – Grei

Richard

Likte: Renhold og personale og service
Clean
Bodde her 2 netter i juli 2023
Svar fra Ammy den 15. juli 2023
Thanks for the positive rating, Richard! Hope to welcome you again soon. Regards, Noah.

6/10 – Grei

Cynthia og Aurora

Forretningsreisende
Likte: Personale og service
You can hear EVERYTHING and the housekeeping finally stop opening and shutting the doors. It sounds like someone was constantly trying to open our door.
Bodde her 2 netter i juli 2023
Svar fra Barbara den 10. juli 2023
Hi, Cynthia! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

6/10 – Grei

David

Reiste med familie
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Overpriced.
This is described as a no frills hotels and that fine, but this was way overpriced for what you get. They also called me 4 times to confirm my reservation the day of. I had to confirm the reservation 4 times and I had to speak to 3 different people that apparently don't communicate. Not a great spot to stop, sorry.
Bodde her 1 natt i juni 2023
Svar fra Ava den 5. juli 2023
Hi, David! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ava

8/10 – Bra

Jim

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023
Svar fra Ava den 5. juli 2023
Hey, Jim! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

2/10 – Forferdelig

Matthew

Bodde her 1 natt i juni 2023
Svar fra Ammy den 30. juni 2023
Hi, Matthew! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Older mattresses
Beds had deep valleys in them.
Bodde her 1 natt i juni 2023
Svar fra Ammy den 30. juni 2023
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

8/10 – Bra

Joneila

Reiste med partner
Likte: Renhold og personale og service
The price was very reasonable and staff very helpful and friendly.
Bodde her 1 natt i juni 2023
Svar fra Joey den 21. juni 2023
Hi, Joneila! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey.